Jurnal Wacana Kinerja最新文献_第3页

Newgotiation Untuk Pemimpin Publik Seni Bernegosiasi Untuk Hasil Yang Lebih Baik 公众领袖为争取更好结果而谈判的新艺术

Jurnal Wacana Kinerja Pub Date : 2022-12-15 DOI: 10.31845/jwk.v25i2.793

S. Sulistianingsih

引用次数: 0

Layanan Kesehatan Digital Pascapandemi melalui Pusat Koordinasi dan Informasi Covid-19 Jawa Barat (Pikobar) 数字卫生服务后，通过协调和信息中心(Pikobar)

Jurnal Wacana Kinerja Pub Date : 2022-12-15 DOI: 10.31845/jwk.v25i2.764

Sindy Valenita, Endah Mustika Ramdani, Joni Dawud, Nita Nurliawati

{"title":"Layanan Kesehatan Digital Pascapandemi melalui Pusat Koordinasi dan Informasi Covid-19 Jawa Barat (Pikobar)","authors":"Sindy Valenita, Endah Mustika Ramdani, Joni Dawud, Nita Nurliawati","doi":"10.31845/jwk.v25i2.764","DOIUrl":"https://doi.org/10.31845/jwk.v25i2.764","url":null,"abstract":"Pusat Koordinasi dan Informasi Covid-19 Jawa Barat (Pikobar) application system is an example of digital services implementation in West Java. Since pandemic condition has been improving, thus, Pikobar application needs system adjustment. This research was carried out at Jabar Digital Service (JDS) as the developer and organizer of Pikobar, to analyze Pikobar services so that they can be used in post-pandemic era. The aim of this research was to look at the potential of JDS to create services that suit the need of the community, especially digital health services. The research method was descriptive and qualitative through interviews and observations. This study used successful service strategy model according to Devrye (1997), which consisted of seven aspects, namely: Self-esteem, Exceeded expectations, Recovery, Vision, Improving, Care, and Empowerment. The results showed that the seven aspects had been met by JDS, but there were still room for improvement. Pikobar service improvement can be used to adjust features made in the future with the support from various strategies, such as digital-based public service policies making, technology infrastructure support, and transforming Pikobar into health service center. Thus, in the long run, West Java citizen could use Pikobar as digital public service in postpandemic era.","PeriodicalId":33785,"journal":{"name":"Jurnal Wacana Kinerja","volume":"125 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-12-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74044998","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Peningkatan Kualitas Pelayanan Publik pada Dinas Kependudukan dan Catatan Sipil Kota Bandung Berdasarkan Survei Kepuasan Masyarakat 根据民政事务调查，提高公共服务质量和万隆民事记录

Jurnal Wacana Kinerja Pub Date : 2022-12-15 DOI: 10.31845/jwk.v25i2.763

Sarah Asrina Rangkuti, Iwan Kurniawan

{"title":"Peningkatan Kualitas Pelayanan Publik pada Dinas Kependudukan dan Catatan Sipil Kota Bandung Berdasarkan Survei Kepuasan Masyarakat","authors":"Sarah Asrina Rangkuti, Iwan Kurniawan","doi":"10.31845/jwk.v25i2.763","DOIUrl":"https://doi.org/10.31845/jwk.v25i2.763","url":null,"abstract":"Improving the quality of public services is the responsibility of the government toward stakeholders to create an effective, efficient, and accountable service product. The purpose of this study was to determine the implementation of public services in The Population and Civil Registration Agency (Dinas Kependudukan dan Catatan Sipil – Disdukcapil) of Bandung City, measure the level of public satisfaction with the quality of public services and provide suggestions to improve the quality of public services in the Disdukcapil Bandung. The research method used is a mixed approach /methods with questionnaires, interviews, and documentation studyies as data collection techniques and accidental sampling as sampling technique. Data was analysed using Structural Equation Modeling (SEM) based on Partial Least Square (PLS) for quantitative approach, and qualitatively using Miles and Huberman. The results showed that the quality of public services on public satisfaction in Disdukcapil Bandung was good. This study gave suggestion to improve three aspects, i.e. service time, human resource competency, and the management of complaint handling. The study proposed Disdukcapil to create an integrated one-stop service to overcome the massive queues, that often occur and gave intensive training to improve human resources quality, especially in the service department. ","PeriodicalId":33785,"journal":{"name":"Jurnal Wacana Kinerja","volume":"82 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-12-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85801756","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Model Transformatif Learning Dalam Pelatihan Aparatur Sipil Negara 在公民职业培训中的转型学习模式

Jurnal Wacana Kinerja Pub Date : 2022-12-15 DOI: 10.31845/jwk.v25i2.792

Guruh Muammar Khadafi

{"title":"Model Transformatif Learning Dalam Pelatihan Aparatur Sipil Negara","authors":"Guruh Muammar Khadafi","doi":"10.31845/jwk.v25i2.792","DOIUrl":"https://doi.org/10.31845/jwk.v25i2.792","url":null,"abstract":"Transformative learning merupakan proses membangun daya kritis peserta terhadap pengetahuan dan pemahaman mereka tentang perspektif yang berbeda (Bergersen & Muleya, 2019). Pembelajaran transformatif memiliki dua fokus dasar yaitu pembelajaran instrumental dan pembelajaran komunikatif. Pembelajaran instrumental berfokus pada pemecahan masalah berorientasi tugas, dan evaluasi hubungan sebab dan akibat. Sementara pembelajaran komunikatif berfokus pada bagaimana orang mengomunikasikan perasaan, kebutuhan, dan keinginan mereka. Kedua elemen ini penting dalam pembelajaran transformative, peserta pelatihan harus mampu berfokus pada jenis pemahaman mereka yang berbeda dan melihat perspektif baru yang logis dan emosional untuk menantang pemahaman mereka sebelumnya (Mezirow, 1991). Tujuan proses transformasi juga agar peserta memahami secara ilmiah fenomena yang dialaminya sendiri (Mezirow, 1991). Pemahaman saintifik menjadi tujuan utama pembelajaran, khususnya konsep pembelajaran transformatif, bahwa konsep ini mampu mengembangkan karakter, jati diri dan model mental peserta dalam pembelajaran (Mezirow, 1991; Rahmawati, 2018; Rahmawati & Ridwan, 2017). Proses pengembangan ini tentunya menjadikan potensi, karakter dan gaya belajar sebagai dasar proses transformasi tersebut (Bergersen & Muleya, 2019; Paredes, 2018).","PeriodicalId":33785,"journal":{"name":"Jurnal Wacana Kinerja","volume":"48 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-12-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90704526","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

A Quiet Place: Exploring the Implementation of Open Innovation in Government's R&D Institution 一个安静的地方:政府研发机构开放式创新的实施探索

Jurnal Wacana Kinerja Pub Date : 2022-09-22 DOI: 10.31845/jwk.v25i1.751

Nanda Ika Dewi

{"title":"A Quiet Place: Exploring the Implementation of Open Innovation in Government's R&D Institution","authors":"Nanda Ika Dewi","doi":"10.31845/jwk.v25i1.751","DOIUrl":"https://doi.org/10.31845/jwk.v25i1.751","url":null,"abstract":"Berkembangnya implementasi strategi inovasi terbuka di sektor swasta menimbulkan pertanyaan, apakah strategi tersebut juga efektif untuk meningkatkan kinerja inovasi di lembaga pemerintah. Studi ini mengobservasi proses adaptasi lembaga riset pemerintah dalam menerapkan strategi inovasi terbuka dalam beberapa kegiatan risetnya. Observasi penerapan inovasi terbuka di lembaga pemerintah dipandang perlu untuk mengisi kesenjangan studi mengenai topik tersebut. Mengingat strategi ini umumnya digunakan di sektor swasta untuk mendorong kinerja inovasi. Studi ini merupakan penelitian kualitatif, menggunakan pendekatan studi kasus untuk mengobservasi serta mengukur implementasi inovasi terbuka pada Badan Litbang, Kementerian Pekerjaan Umum dan Perumahan Rakyat. Proses adaptasi melibatkan tiga aspek, yaitu ketersediaan sumber daya, mekanisme pengetahuan, dan kapasitas kemitraan. Temuan penelitian ini mengindikasikan bahwa dua faktor yang berperan signifikan dalam implementasi inovasi terbuka adalah mekanisme pengetahuan dan kapasitas kemitraan. Salah satu pusat di Badan Litbang memiliki kapasitas kemitraan yang lebih baik karena fungsinya sebagai lembaga perantara. Hasil observasi menunjukkan bahwa kegiatan penelitian, yang tidak memerlukan riset dasar serta berada dalam jaringan kemitraan strategis, umumnya memiliki tingkat adaptasi yang lebih baik.","PeriodicalId":33785,"journal":{"name":"Jurnal Wacana Kinerja","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-09-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84167554","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Pengaruh Lingkungan Kerja, Budaya Organisasi dan Beban Kerja Terhadap Kepuasan Kerja Dan Kinerja Karyawan BPJS Kesehatan Cabang Muaro Bungo; The Effect Of Work Environment, Organizational Culture And Workload on Job Satisfaction and Employees Performance of BPJS Health Branch Muaro Bungo

Jurnal Wacana Kinerja Pub Date : 2022-09-13 DOI: 10.31845/jwk.v25i1.724

Kurniawan Kurniawan

{"title":"Pengaruh Lingkungan Kerja, Budaya Organisasi dan Beban Kerja Terhadap Kepuasan Kerja Dan Kinerja Karyawan BPJS Kesehatan Cabang Muaro Bungo; The Effect Of Work Environment, Organizational Culture And Workload on Job Satisfaction and Employees Performance of BPJS Health Branch Muaro Bungo","authors":"Kurniawan Kurniawan","doi":"10.31845/jwk.v25i1.724","DOIUrl":"https://doi.org/10.31845/jwk.v25i1.724","url":null,"abstract":"There are few serious problems faced by BPJS Kesehatan such as inaccuracy in member’s data management, complicated system, mistreatment toward BPJS patients, and patients’ rejection in several hospitals for various reasons. These problems could be analyzed by scrutinizing the employee work satisfaction and performance which are affected by work environment, organization culture, and employee workload. This study aimed to determine the effect of the work environment, organizational culture and workload on job satisfaction and employee performance of BPJS Kesehatan Muara Bungo branch in 2020. This study was conducted using a quantitative statistical approach and collecting research data using questionnaire. The population in this study were all employees of BPJS Kesehatan Muara Bungo Branch Office, totaling 105 people and all of them were assigned as research respondents. The dependent variable was employee performance and job satisfaction, while the use of the independent variable consisted of the work environment, organizational culture, and workload. Structural Equation Model (SEM) was applied to analyze data for answering the research hypothesis. The findings in this study proved that the work environment, workload, and organizational culture affected on job satisfaction. Workload and organizational culture variables affected employee performance while the work environment variable did not affect performance. The test results of job satisfaction variables were known to have an influence on employee performance variables.","PeriodicalId":33785,"journal":{"name":"Jurnal Wacana Kinerja","volume":"17 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-09-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86153104","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Efektivitas Implementasi Pelayanan Publik Digital: Studi Kasus Pelayanan Perpustakaan Digital Puslatbang PKASN LAN 数字公共服务实现的有效性:数字图书馆服务案例研究

Jurnal Wacana Kinerja Pub Date : 2022-08-26 DOI: 10.31845/jwk.v25i1.727

Yuyun Yuningsih

{"title":"Efektivitas Implementasi Pelayanan Publik Digital: Studi Kasus Pelayanan Perpustakaan Digital Puslatbang PKASN LAN","authors":"Yuyun Yuningsih","doi":"10.31845/jwk.v25i1.727","DOIUrl":"https://doi.org/10.31845/jwk.v25i1.727","url":null,"abstract":"One of Puslatbang PKASN LAN’s digital services is the library application which started in 2010. This application was developed internally and has been used for more than a decade. This study aims to analyze how effective this application is, the management of the library, and analyze the driving factors as well as the obstacles encountered during use. A descriptive qualitative method was used with data triangulation. Deployment of questionnaires filled by the users to find out the effectiveness of the services and interview conducted with the librarian of Puslatbang PKASN LAN. The results showed that 93.34% of users felt helped by the digital service of the Puslatbang PKASN Library which shows that the level of effectiveness is very high. The supporting factor, as well as the inhibiting factor, is the leadership's commitment to this digitizing library services. Other agencies that are willing to adopt and/or replicate this service should pay attention to some of the things, among others are (1) availability of competent human resources for library administrators such as librarians or other administrators; (2) availability of supporting infrastructure, and (3) leadership policies that support the implementation of digital services.","PeriodicalId":33785,"journal":{"name":"Jurnal Wacana Kinerja","volume":"9 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-08-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90522558","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

The Strategies Analysis of Corporate University in the Government Agencies in Indonesia 印尼政府机构企业大学的战略分析

Jurnal Wacana Kinerja Pub Date : 2022-08-26 DOI: 10.31845/jwk.v25i1.719

Perdhana Ari Sudewo

{"title":"The Strategies Analysis of Corporate University in the Government Agencies in Indonesia","authors":"Perdhana Ari Sudewo","doi":"10.31845/jwk.v25i1.719","DOIUrl":"https://doi.org/10.31845/jwk.v25i1.719","url":null,"abstract":"Changes in the world's landscape with massive digital developments affect learning and development strategies of human resources in every organization, including the Government Agencies. In Indonesia, changes in ASN competency management as mandated by the Law on ASN also encourage changes in the learning and development process in education and training units, marked by the emergence of Corporate Universities in Government Agencies. Using the concept and generic strategy approach of Corporate University developed by Radermarkers (2014), this research intends to analyze the learning strategies developed by Corporate University in Government Agencies in Indonesia. The research method is carried out with a literature study approach with data and information from the Corporate University strategic plan as the main data source. From the analysis of concepts and strategies for six Corporate Universities, it can be concluded that the school strategy is the strategy chosen by the majority of Corporate Universities in Government Agencies, compared to the college strategy and the academy strategy. Various concepts and strategies of Corporate University in this research are expected to reference other Government Agencies that will develop Corporate University as a strategy in developing ASN competencies in Indonesia.","PeriodicalId":33785,"journal":{"name":"Jurnal Wacana Kinerja","volume":"42 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-08-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83996898","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Kepuasan Peserta Diklat Terhadap Penggunaan Mentimeter Sebagai Metode Pembelajaran Latsar CPNS Milenial Kabupaten Kampar 参与者对使用门提米作为Latsar CPNS千禧年slapms学习方法的满意度

Jurnal Wacana Kinerja Pub Date : 2022-08-12 DOI: 10.31845/jwk.v25i1.714

Embung Megasari

{"title":"Kepuasan Peserta Diklat Terhadap Penggunaan Mentimeter Sebagai Metode Pembelajaran Latsar CPNS Milenial Kabupaten Kampar","authors":"Embung Megasari","doi":"10.31845/jwk.v25i1.714","DOIUrl":"https://doi.org/10.31845/jwk.v25i1.714","url":null,"abstract":"Participants in the Basic Training for Candidates for Civil Servants at BPSDM Riau Province are millennials, attached to technology, digital learning applications, and provide satisfaction to them, in this case using Mentimeter as a learning application. In a quasi-experimental way, this study describes the perception of the participant's satisfaction scale on the use of Mentimeter as a learning application for the Millennial Generation Civil Servant Latsar Class E Class E, Kampar Regency at BPSDM Riau Province. Satisfaction scale is measured through tangibles, reliability, responsiveness, assurance, and empathy. This finding proves that as a millennial generation learning application, the satisfaction of CPNS Latsar participants with the use of Mentimeter is at the \"Very Satisfactory\" level because the mean value of satisfaction in each dimension is on a scale of 4.30 - 5.00. The use of a Mentimeter is also appropriate because it can answer the challenges and developments of the times that are attached to information and digital technology. Utilizing Mentimeter implies that it is important for education and training providers, especially BPSDM Riau Province to always maintain satisfaction and improve learning service innovation according to the needs of millennial generation CPNS Latsar participants. The next recommendation is very possible to evaluate digital learning so that the Mentimeter application can be effectively used by various groups of learners.","PeriodicalId":33785,"journal":{"name":"Jurnal Wacana Kinerja","volume":"81 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-08-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84128530","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Pendorong dan Penghambat Kesuksesan Pelaksanaan Corporate University Di Lembaga Pemerintah Indonesia 印尼政府机构成功经营公司大学的驱动力和障碍

Jurnal Wacana Kinerja Pub Date : 2022-08-12 DOI: 10.31845/jwk.v25i1.723

Asih Setiawati

{"title":"Pendorong dan Penghambat Kesuksesan Pelaksanaan Corporate University Di Lembaga Pemerintah Indonesia","authors":"Asih Setiawati","doi":"10.31845/jwk.v25i1.723","DOIUrl":"https://doi.org/10.31845/jwk.v25i1.723","url":null,"abstract":"Corporate University (CorpU) began to become an important discourse in the development of the State Civil Aparatus (ASN) in Indonesia since 2014. However, there is still little empirical research on this type of organization. This study focuses on identifying the CorpU model that fits the Indonesian context using the previously described theoretical model. The main research question is what are the drivers and barriers to the implementation of CorpU in Indonesia? By applying a literature review approach, data were collected from 21 documents on the implementation of CorpU in Indonesia, which is collected from 14 institutions that have or are about to implement CorpU in Indonesia.The literature was analyzed to find the factors that encourage and hinder the implementation of CorpU. The results show a number of factors that encourage and hinder the implementation of CorpU in government institutions in Indonesia. The driving factors are (a) availability of human resources, (b) imitation effect, (c) experience in blended learning, (d) institutional encouragement, and (e) top management support. Meanwhile, the five most important inhibiting factors are (a) weak networks and partnerships, (b) weak infrastructure, (c) lack of innovation, (d) fear of change, and (e) unclear administrative responsibilities. The results of this study can help institutions government to develop CorpU as a HR development strategy in institutions in order to adapt to the rapidly growing knowledge and needs of the human resources they have. In addition, suggestions for further research are given.","PeriodicalId":33785,"journal":{"name":"Jurnal Wacana Kinerja","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-08-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89938382","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0