{"title":"Switching Costs, Satisfaction, Loyalty and Willingness to Pay for Office Productivity Software","authors":"M. Keith, R. Santanam, Rajiv K. Sinha","doi":"10.1109/HICSS.2010.359","DOIUrl":"https://doi.org/10.1109/HICSS.2010.359","url":null,"abstract":"Despite the availability of several free and lower-cost alternatives, the multi-billion dollar market for office productivity software suites (OPSS) is dominated by Microsoft Office. Theoretical and empirical research has typically attempted to explain such customer loyalty from the perspective of customer's satisfaction. However, although loyal customers are typically satisfied, satisfaction alone can be an unreliable predictor of loyalty. This research examines how switching costs can impact loyalty in a context where network effects may dominate. Additionally, the research measures how loyalty impacts customer willingness to pay (WTP) using a contingent valuation approach. The results reveal that switching costs do increase consumers' loyalty and WTP. For OPSS loyalty is a significant contributor to increased WTP. Implications for research and practice are discussed.","PeriodicalId":328811,"journal":{"name":"2010 43rd Hawaii International Conference on System Sciences","volume":"40 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-01-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114538699","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
C. Farmer, P. Hines, Jonathan R. Dowds, S. Blumsack
{"title":"Modeling the Impact of Increasing PHEV Loads on the Distribution Infrastructure","authors":"C. Farmer, P. Hines, Jonathan R. Dowds, S. Blumsack","doi":"10.1109/HICSS.2010.277","DOIUrl":"https://doi.org/10.1109/HICSS.2010.277","url":null,"abstract":"Numerous recent reports have assessed the adequacy of current generating capacity to meet the growing electricity demand from Plug-in Hybrid Electric Vehicles (PHEVs) and the potential for using these vehicles to provide grid support (Vehicle to Grid, V2G) services. However, little has been written on how these new loads will affect the medium and low-voltage distribution infrastructure. This paper briefly reviews the results of the existing PHEV studies and describes a new model: the PHEV distribution circuit impact model (PDCIM). PDCIM allows one to estimate the impact of an increasing number of PHEVs (or pure electric vehicles) on transformers and underground cables within a medium voltage distribution system. We describe the details of this model and results from its application to a distribution circuit in Vermont.","PeriodicalId":328811,"journal":{"name":"2010 43rd Hawaii International Conference on System Sciences","volume":"20 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-01-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121466222","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Bayesian Networks for the Assessment of the Effect of Urbanization on Stream Macroinvertebrates","authors":"K. Reckhow","doi":"10.1109/HICSS.2010.80","DOIUrl":"https://doi.org/10.1109/HICSS.2010.80","url":null,"abstract":"It is generally acknowledged that macroinvertebrates are good indicators of water quality in streams, as a number of taxa are sensitive to pollution and integrate their response to pollution over time. This fact has led some states (e.g., Maine) to incorporate macroinvertebrates in their water quality standards. To quantify the relationship between macroinvertebrates and urban land use, this study used data from the US Geological Survey \"Effects of Urbanization on Stream Ecosystems\" (EUSE) program. Bayesian networks were developed to characterize the relationship between urban land use metrics and selected macroinvertebrate taxa. It is shown that impervious surfaces and percent urban land have a strong effect on sensitive species of macroinvertebrates, demonstrating the adverse effect of urbanization and thus the value of these macroinvertebrate taxa as indicators of pollution. The resultant models are probabilistic and graphical, making them easily interpretable techniques for urban planning to achieve downstream water quality goals and sustain aquatic ecosystems.","PeriodicalId":328811,"journal":{"name":"2010 43rd Hawaii International Conference on System Sciences","volume":"41 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-01-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114706876","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Experiences Validating the Access Policy Tool in Industrial Settings","authors":"D. Nicol, W. Sanders, Mouna Seri, Sankalp Singh","doi":"10.1109/HICSS.2010.194","DOIUrl":"https://doi.org/10.1109/HICSS.2010.194","url":null,"abstract":"The Access Policy Tool (APT) analyzes the firewall configuration in an enterprise network for compliance with a global access policy, such as one that describes the industry's best practices. APT is the culmination of several years of academic research and development; in this last year, we have been working with industrial partners in the energy sector to validate the results of the tool. More importantly, through this interaction, we've learned of significant requirements for tools like APT that must be met for real industrial use, and have incorporated the changes needed in APT to meet those requirements. This paper describes our experience with validating APT, and documents its performance on systems of the scale on our industrial partners.","PeriodicalId":328811,"journal":{"name":"2010 43rd Hawaii International Conference on System Sciences","volume":"16 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-01-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127746632","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Digital Entrepreneurship and Its Sociomaterial Enactment","authors":"E. Davidson, Emmanuelle Vaast","doi":"10.1109/HICSS.2010.150","DOIUrl":"https://doi.org/10.1109/HICSS.2010.150","url":null,"abstract":"This paper asks: \"How can we better understand the nature of entrepreneurship in the digital economy?\" It posits the following arguments. First, entrepreneurship in the digital economy entails three distinct, yet interrelated, types of opportunities: business, knowledge and institutional. The knowledge intensive and disruptive nature of IT requires entrepreneurs to engage in each form of entrepreneurial practice to create sustainable ventures. Second, entrepreneurial practices in the digital economy are inherently sociomaterial. Investigating these three forms of entrepreneurship jointly and the sociomaterial practices through which they are enacted provides a deeper understanding of the nature and dynamics of new venture discovery and exploitation. We illustrate these points with the example of an online dating service, eHarmony, to highlight how sociomaterial practices of business, knowledge, and institutional entrepreneurship are manifest and synergistic. We then outline a research agenda to develop these ideas.","PeriodicalId":328811,"journal":{"name":"2010 43rd Hawaii International Conference on System Sciences","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-01-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127791707","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Markus Schäfermeyer, Daniel Grgecic, Christoph Rosenkranz
{"title":"Factors Influencing Business Process Standardization: A Multiple Case Study","authors":"Markus Schäfermeyer, Daniel Grgecic, Christoph Rosenkranz","doi":"10.1109/HICSS.2010.207","DOIUrl":"https://doi.org/10.1109/HICSS.2010.207","url":null,"abstract":"Organizations make determined efforts to standardize their business processes in order to gain performance improvements. Having integrated and standardized data as well as processes reduces costs, improves collaboration and eases decision making for managers. Higher quality levels can be reached by successfully implemented standard processes. But due to the wide variety of business process types several challenges for the standardization of business processes exist. The diversity of business processes makes business process management (BPM) a cumbersome and complex challenge. Therefore, the main aim of this paper is to identify business process standardization success factors. As a first step, we use the categorization criteria offered by Lillrank as a starting point for our research and develop a theoretical research model of business process standardization success. Afterwards we conduct a preliminary test of our model in two case studies at two German companies.","PeriodicalId":328811,"journal":{"name":"2010 43rd Hawaii International Conference on System Sciences","volume":"3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-01-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126210889","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Effect of Generator Flow Control Strategies on the Long Term Dynamics of a Model for Power Systems","authors":"R. Fitzmaurice, A. Keane, M. O’Malley","doi":"10.1109/HICSS.2010.168","DOIUrl":"https://doi.org/10.1109/HICSS.2010.168","url":null,"abstract":"Cascading component failure can cause system-wide blackouts in power systems. Complex system analysis of the long term dynamics suggests that power transmission systems operate near a critical point. Here the effect of generator operation in a model for power systems is investigated. Two opposing methods of dispatching generators are compared. These two methods are to minimize and maximize the line flows with respect to their limits across the system. These methods are also compared to an economic dispatch. It is shown that the generator dispatch method used affects the frequency distributions and other statistics of blackouts. Dispatching using the maximization method causes a reduction in the frequencies of all blackouts as measured by the amount of load shed. This reduction is concurrent with an increase in the investment in the transmission system. These observations suggest that economic dispatch, while attempting to increase reliability, actually decreases the robustness of the system.","PeriodicalId":328811,"journal":{"name":"2010 43rd Hawaii International Conference on System Sciences","volume":"60 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-01-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126534935","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Enterprise Scrum: Scaling Scrum to the Executive Level","authors":"D. Greening","doi":"10.1109/HICSS.2010.186","DOIUrl":"https://doi.org/10.1109/HICSS.2010.186","url":null,"abstract":"Our company manages 25 software engineering teams across 6 products using a single top-down Enterprise Scrum. We know of no other company doing this, yet it provides extreme visibility and control at the CXO level. It promotes agile thinking enterprise-wide, driving non-engineering departments to adopt Scrum. We believe it is making us more profitable.We estimate effort in team months, run quarterly Sprints, assign whole teams to projects, meet in weekly stand-ups. We start, postpone or cancel whole projects. Within individual projects, we still use 1-4 week Sprints and all the trappings of the classic Scrum process, including, in some cases, Scrum-of-Scrums.New challenges arise: Shared resource constraints suggest Kanban methods. Net Present Value can justify prioritization, but creates controversy. Moving teams between projects requires rapid programming environment setup. The process forces executives to justify decisions. We want simple improvement metrics, but they seem elusive.","PeriodicalId":328811,"journal":{"name":"2010 43rd Hawaii International Conference on System Sciences","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-01-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128068467","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"A Tool for the Analysis of Social Networks in Collaborative Software Development","authors":"M. Schwind, Andreas Schenk, Michael Schneider","doi":"10.1109/HICSS.2010.40","DOIUrl":"https://doi.org/10.1109/HICSS.2010.40","url":null,"abstract":"In this article, we present a tool that is designed to investigate the collaboration network between actors in software development groups. Our approach uses data derived from the version control system SVN (subversion) to retrieve the collaboration structures using an elaborate refinement process. The software `SVN Network Analysis Tool' (SVNNAT) aims to reveal the strengths and properties of collaboration ties between the developers in order to analyze their productivity and their quality of work in a given constellation of a software development network. In contrast to an earlier version of SVNNAT, our current approach accounts for the specific structures of programming languages in software code to separate technical artifacts from the information about the actors' collaboration in the development network. The result of the evaluation process is a social network of software developers that can be analyzed using typical indicators of topology properties like betweenness, closeness, and degree centralization. In a further step such network analysis can be used to propose an efficient network structure for developers of newly designed software projects.","PeriodicalId":328811,"journal":{"name":"2010 43rd Hawaii International Conference on System Sciences","volume":"33 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-01-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128126722","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Concurrent Architecture for Automated Malware Classification","authors":"Timothy Daly, L. Goldrich","doi":"10.1109/HICSS.2010.115","DOIUrl":"https://doi.org/10.1109/HICSS.2010.115","url":null,"abstract":"This paper introduces a new architecture for automating the generalization of program structure and the recognition of common patterns in the area of malware analysis. By using massively parallel processing on large malware program sets we can recognize common code sequences, such as loop constructs, if-then-else structures, and subroutine calls. We can also recognize common subroutine sequences. The Concordia architecture generalizes the recognized elements so they can be collected into invariant forms. The invariant forms can be used by the analyst to understand the program being analyzed. The invariant forms can also be used to classify large numbers of programs automatically.","PeriodicalId":328811,"journal":{"name":"2010 43rd Hawaii International Conference on System Sciences","volume":"18 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-01-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122222439","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}