{"title":"Education Service Quality, Value and Satisfaction on Student Customer Intentions and Behaviour","authors":"G. Prentice, J. Brady, Christopher McLaughlin","doi":"10.22375/DBR.V2I0.27","DOIUrl":"https://doi.org/10.22375/DBR.V2I0.27","url":null,"abstract":"Traditional avenues of accreditation, module review and teaching evaluations are not the only ways to assess education service quality and related issues. In order to evaluate the education service provided by a private university in Ireland, this investigation utilized an extension of Cronin, Brady and Hult’s (2000) model examining the effects of quality, value and customer satisfaction on customer intentions and behaviour. The model predicts that positive perceptions of quality, value and satisfaction in relation to the education service encounter will lead to positive word of mouth, and future intention to use the service again. The Arts undergraduate student sample size was 260. The perception of a high price for the education service provided did not translate to high service value, and service quality was only shown to have an indirect effect on satisfaction, word of mouth behaviour and intentions to return to the university. Despite a slight majority stating that the service quality was above average, and the majority stating they were satisfied overall, only a minority indicated that they would use the service again. The underlying reasons for and implications from these findings and others are discussed.","PeriodicalId":32553,"journal":{"name":"DBS Business Review","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2018-11-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48015417","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Faking Good and Personality Assessments of Job applicants: A Review of the Literature","authors":"Gerry Fahey","doi":"10.22375/DBR.V2I0.25","DOIUrl":"https://doi.org/10.22375/DBR.V2I0.25","url":null,"abstract":"High stakes selection contexts often drive the provision of socially desirable responses from job applicants. This can take the form of ‘faking good’ and can lead to inaccurate personality assessments. This article reviews the extant research on the extent to which faking good occurs, the psychological factors that may lead to faking good by job applicants, and how faking good is measured. In particular, the review considers the role of moral hypocrisy in this regard and considers how it can be minimised.","PeriodicalId":32553,"journal":{"name":"DBS Business Review","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2018-11-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49232945","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Saving Capitalism - For the Many, Not the Few","authors":"E. Murphy","doi":"10.22375/DBR.V2I0.37","DOIUrl":"https://doi.org/10.22375/DBR.V2I0.37","url":null,"abstract":"","PeriodicalId":32553,"journal":{"name":"DBS Business Review","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2018-11-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41684375","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Business Intelligence as a Source of Competitive Advantage in SMEs: A Systematic Review","authors":"Vincent English, Markus Hoffmann","doi":"10.22375/DBR.V2I0.23","DOIUrl":"https://doi.org/10.22375/DBR.V2I0.23","url":null,"abstract":"Competitive advantage is the ‘Holy Grail’ in strategic management theory. What makes a company more successful than its rivals has dominated scholarship in this area for more than 20 years. There have been two main theories proposed to attempt to identify the important resources and capabilities that configure to build competitive advantage; the Resource-based View and Dynamic Capability View. There is a growing literature stream in the area of Business Intelligence (BI) and Big Data Analytics with regard to both the computer technology and business management constructs. However, the literature is silent of the affordances of BI for Small to Medium Enterprises (SMEs), and so a significant gap in the literature remains. This discussion aims to signal the need to fill that gap and to build awareness of BI as a potentially significant contributor to sustained competitive advantage in SMEs underpinned by the iniquitousness of cloud applications previously the domain of Multinational Corporations.","PeriodicalId":32553,"journal":{"name":"DBS Business Review","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2018-11-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44992495","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Editorial","authors":"A. Morgan, Marie S O'Neill","doi":"10.22375/dbr.v2i0.22","DOIUrl":"https://doi.org/10.22375/dbr.v2i0.22","url":null,"abstract":"","PeriodicalId":32553,"journal":{"name":"DBS Business Review","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2018-11-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43379726","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Failure to Launch: The Unfulfilled Promise of Eportfolios in Irish higher education: An Opinion Piece","authors":"Orna Farrell","doi":"10.22375/DBR.V2I0.30","DOIUrl":"https://doi.org/10.22375/DBR.V2I0.30","url":null,"abstract":"In this article, the unfulfilled promise of eportfolio in Irish higher education is critiqued. The article analyses the factors that have led to the slow pace of eportfolio adoption in Ireland, in contrast to the ubiquitous nature of eportfolio practice in higher education worldwide. The emergence of an Irish eportfolio community indicates that eportfolio are gaining traction in Irish higher education but to fulfil their promise academics need to be supported in their professional development, funding is required for empirical research and a greater understanding of eportfolio purposes and pedagogy should be developed in the Irish academic community.Failure to Launch: The Unfulfilled Promise of Eportfolios in Irish higher education: An Opinion Piece","PeriodicalId":32553,"journal":{"name":"DBS Business Review","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2018-11-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48254342","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Project #CyborgArt: A Teaching Case Study on the Affordances Programmable Sensors in Mixed Media Art Projects","authors":"Susan Sweeney, Stephen Howell","doi":"10.22375/DBR.V2I0.31","DOIUrl":"https://doi.org/10.22375/DBR.V2I0.31","url":null,"abstract":"Modern graduates of all disciplines require proficiency with new literacies to complement and enhance traditional higher-level education. Local and multinational businesses struggle to source graduates with both practical skills, an understanding of the modern consumer, and the challenges of integrating technology safely into almost every facet of life. This paper presents a multi-disciplinary module project that required students to create a mixed-media art piece representing the students’ vision of themselves as cybernetic organisms. The module was delivered over one semester and incorporated industry speakers and workshops on non-traditional topics for the discipline of these students. One of these topics was Coding for Non-Coders and Wearable and Embeddable Technology. This paper examines the affordances the students gained by learning how to incorporate simple, cheap but effective sensors in their art.","PeriodicalId":32553,"journal":{"name":"DBS Business Review","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2018-11-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47503937","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Ann Chapman - A Stonechat Flying High","authors":"A. Chapman, A. Morgan","doi":"10.22375/DBR.V2I0.35","DOIUrl":"https://doi.org/10.22375/DBR.V2I0.35","url":null,"abstract":"","PeriodicalId":32553,"journal":{"name":"DBS Business Review","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2018-11-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45386158","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"On the Emergence of the Technological University","authors":"J. Ryan","doi":"10.22375/dbr.v2i0.32","DOIUrl":"https://doi.org/10.22375/dbr.v2i0.32","url":null,"abstract":" ","PeriodicalId":32553,"journal":{"name":"DBS Business Review","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2018-11-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43209057","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"An Introduction to the Central Credit Register","authors":"Benjamin Doyle","doi":"10.22375/DBR.V2I0.36","DOIUrl":"https://doi.org/10.22375/DBR.V2I0.36","url":null,"abstract":"","PeriodicalId":32553,"journal":{"name":"DBS Business Review","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2018-11-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49387008","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}