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Strategic Outsourcing: An International Journal最新文献

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The process of atomization of business tasks for crowdsourcing 众包业务任务的原子化过程
Strategic Outsourcing: An International Journal Pub Date : 2013-11-18 DOI: 10.1108/SO-10-2013-0019
T. Olsen, E. Carmel
{"title":"The process of atomization of business tasks for crowdsourcing","authors":"T. Olsen, E. Carmel","doi":"10.1108/SO-10-2013-0019","DOIUrl":"https://doi.org/10.1108/SO-10-2013-0019","url":null,"abstract":"","PeriodicalId":319712,"journal":{"name":"Strategic Outsourcing: An International Journal","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-11-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115651049","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 15
SME internationalisation: offshoring, “backshoring”, or staying at home in New Zealand 中小企业国际化:离岸外包，“回流”，或留在新西兰国内
Strategic Outsourcing: An International Journal Pub Date : 2013-11-18 DOI: 10.1108/SO-06-2013-0011
S. Canham, R. Hamilton
{"title":"SME internationalisation: offshoring, “backshoring”, or staying at home in New Zealand","authors":"S. Canham, R. Hamilton","doi":"10.1108/SO-06-2013-0011","DOIUrl":"https://doi.org/10.1108/SO-06-2013-0011","url":null,"abstract":"Purpose – This paper aims to focus on production offshoring and “backshoring” in a representative sample of 151 New Zealand manufacturers. It identifies how and why firms offshore; why many increase their offshoring while others “backshore”; and why most firms continue to compete internationally without offshoring. Design/methodology/approach – Data collection used a two-wave postal questionnaire survey of 676 firms, with a usable response rate of 22.3 per cent and no indication of non-response bias. Findings – Most exporters manufactured only from their New Zealand base, but 44 per cent had outsourced some production offshore in the period 2001 to 2011. Among the 67 offshored firms, 11 had then “backshored” to New Zealand. The main reasons for offshoring were lower labour costs and capacity constraints in New Zealand. “Backshoring” occurs when lower labour costs become offset by impaired capabilities in flexibility/delivery; quality; and the value of the Made in New Zealand brand especially among consume...","PeriodicalId":319712,"journal":{"name":"Strategic Outsourcing: An International Journal","volume":"18 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-11-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130243114","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 76
Call center offshoring performance management 呼叫中心外包绩效管理
Strategic Outsourcing: An International Journal Pub Date : 2013-11-18 DOI: 10.1108/SO-07-2013-0013
S. Ibrahim, A. Hanafi
{"title":"Call center offshoring performance management","authors":"S. Ibrahim, A. Hanafi","doi":"10.1108/SO-07-2013-0013","DOIUrl":"https://doi.org/10.1108/SO-07-2013-0013","url":null,"abstract":"Purpose – This study aims to detect and mitigate opportunistic behavior in call centers through proper performance management and to provide companies considering outsourcing and/or offshoring their call center services with the important performance factors. Design/methodology/approach – The study introduces performance management as an important mediating process affecting BPO performance, and presents insights to the performance management of call centers, particularly related to detecting opportunistic behavior. Building from contractual and agency theory, KPI data from two different companies using two different pricing schemes was analyzed. The data represented 107 weeks under each contract type covering specific Service Level Agreement measures. Findings – The study indicates the importance of having in place a performance management system to manage BPO, and presents the notion of proxies to detect difficult to measure service level performance targets. The study confirms the existence of opportun...","PeriodicalId":319712,"journal":{"name":"Strategic Outsourcing: An International Journal","volume":"83 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-11-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115427771","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Drug inventory management and distribution: outsourcing logistics to third‐party providers 药品库存管理和分销:外包物流给第三方供应商
Strategic Outsourcing: An International Journal Pub Date : 2013-11-10 DOI: 10.1108/17538291311316063
Anna Azzi, A. Persona, F. Sgarbossa, Mauro Bonin
{"title":"Drug inventory management and distribution: outsourcing logistics to third‐party providers","authors":"Anna Azzi, A. Persona, F. Sgarbossa, Mauro Bonin","doi":"10.1108/17538291311316063","DOIUrl":"https://doi.org/10.1108/17538291311316063","url":null,"abstract":"Purpose – The purpose of the present research is to explore the current situation and future expectations on whether to self‐manage or outsource logistics operations in centralized healthcare networks, and to analyse and quantify the relationships between logistics outsourcing, costs and performance.Design/methodology/approach – The paper is based on a thorough study of a local Italian healthcare network, which evaluated the economic sustainability of logistics outsourcing. The data were collected using interviews, documentation and observations in hospital pharmacies and wards, and by referring to public information available on the internet. A system dynamic simulation followed by a sensitivity analysis was used to investigate the impact of changing key variables as well as the advice of logistics providers.Findings – The sensitivity analysis demonstrates that logistics outsourcing is often the most economical choice.Social implications – Performance‐oriented concepts applied to healthcare have many pro...","PeriodicalId":319712,"journal":{"name":"Strategic Outsourcing: An International Journal","volume":"109 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-11-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116158169","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 45
Increasing public healthcare network performance by de‐hospitalization 通过减少住院率来提高公共医疗保健网络的性能
Strategic Outsourcing: An International Journal Pub Date : 2013-11-10 DOI: 10.1108/17538291311316081
G. Ignone, G. Mossa, G. Mummolo, R. Pilolli, L. Ranieri
{"title":"Increasing public healthcare network performance by de‐hospitalization","authors":"G. Ignone, G. Mossa, G. Mummolo, R. Pilolli, L. Ranieri","doi":"10.1108/17538291311316081","DOIUrl":"https://doi.org/10.1108/17538291311316081","url":null,"abstract":"Purpose – The aim of this paper is to support public decision‐makers in a local healthcare agency (LHA) in evaluating the effects of different de‐hospitalization strategies and the potential for outsourcing clinical services.Design/methodology/approach – The approach adopted is based on the “patient pathway” perspective. Starting from the identification of specific care pathways, all the feasible care paths in a given LHA in Italy are investigated in order to evaluate the practicability of the de‐hospitalization of some phases with a particular focus on co‐ordination of hospitals and territorial services. A heuristic approach based on discrete‐event simulation modelling is proposed. The methodology and the simulation model have been validated with reference to field data derived from a full‐scale case study carried out within a LHA in southern Italy.Findings – The results show where, in terms of care pathways, de‐hospitalization is practicable, valuable in terms of better resource utilization, and eligibl...","PeriodicalId":319712,"journal":{"name":"Strategic Outsourcing: An International Journal","volume":"272 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-11-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115901881","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 14
Production outsourcing offshore in the New Zealand printing, publishing and packaging industries 生产外包离岸在新西兰印刷，出版和包装行业
Strategic Outsourcing: An International Journal Pub Date : 2013-11-10 DOI: 10.1108/SO-01-2013-0001
Hayden Skiffington, M. Akoorie, P. Sinha, Glyndwr Jones
{"title":"Production outsourcing offshore in the New Zealand printing, publishing and packaging industries","authors":"Hayden Skiffington, M. Akoorie, P. Sinha, Glyndwr Jones","doi":"10.1108/SO-01-2013-0001","DOIUrl":"https://doi.org/10.1108/SO-01-2013-0001","url":null,"abstract":"Purpose – The study aims to investigate the production offshore outsourcing practices of SMEs in the New Zealand printing, publishing and packaging industries. It identifies the techniques SMEs use to organise and manage their offshore outsourcing activities. The authors then develop a managerial framework to assist SMEs in their future offshore outsourcing ambitions.Design/methodology/approach – The study takes a qualitative approach; obtaining data from a sample of 22 New Zealand SMEs in the printing, publishing and packaging industries that are actively offshore outsourcing production tasks. Data was gathered in the form of semi‐structured interviews with SME managers who have carried out offshore outsourcing.Findings – To mitigate offshore outsourcing costs, SMEs use the internet to locate suppliers and use short‐term reliable contracts that are managed remotely or by intermediaries. Customer involvement was highly important during the entire offshore outsourcing process. Most SMEs developed long‐term...","PeriodicalId":319712,"journal":{"name":"Strategic Outsourcing: An International Journal","volume":"12 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-11-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123108083","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 10
Vendor managed inventory (VMI): evidences from lean deployment in healthcare 供应商管理库存(VMI):来自医疗保健行业精益部署的证据
Strategic Outsourcing: An International Journal Pub Date : 2013-11-10 DOI: 10.1108/17538291311316045
C. Guimarães, José Crespo de Carvalho, A. Maia
{"title":"Vendor managed inventory (VMI): evidences from lean deployment in healthcare","authors":"C. Guimarães, José Crespo de Carvalho, A. Maia","doi":"10.1108/17538291311316045","DOIUrl":"https://doi.org/10.1108/17538291311316045","url":null,"abstract":"Purpose – Understanding how VMI benefits serve lean purposes in healthcare and why its outcomes can be difficult to achieve in healthcare settings is the main purpose of this study.Design/methodology/approach – An in‐depth case study of VMI is presented in the perspective of the downstream member, a public general multi‐site hospital, operating as a small scale consolidated service centre in terms of material management, exploring such dimensions as: VMI benefits, risks, barriers and enablers.Findings – Despite some unawareness of VMI benefits in healthcare, it can present a waste reduction solution not only in costs but in the quality of care for freeing clinical professionals to clinical tasks, among other savings. The multiple benefits are better explored, as in any relationship building, by investing in partnership creation and overcoming the idiosyncratic barriers of the healthcare sector.Research limitations/implications – Although findings of a single case study are difficult to generalize, the pro...","PeriodicalId":319712,"journal":{"name":"Strategic Outsourcing: An International Journal","volume":"103 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-11-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122611144","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 58
Vendor managed inventory in the blood supply chain in Germany 供应商管理德国血液供应链的库存
Strategic Outsourcing: An International Journal Pub Date : 2013-11-10 DOI: 10.1108/17538291311316054
S. Stanger
{"title":"Vendor managed inventory in the blood supply chain in Germany","authors":"S. Stanger","doi":"10.1108/17538291311316054","DOIUrl":"https://doi.org/10.1108/17538291311316054","url":null,"abstract":"Purpose – The purpose of this paper is to develop a generic framework for the assessment of VMI implementation. The framework is used for the analysis of multiple case studies in German hospitals to discuss the feasibility of VMI in the German blood supply chain.Design/methodology/approach – The methodology is twofold. In a first step, the literature is reviewed and a generic theoretical VMI framework is developed. In a second step, the case study methodology is applied to 13 cases to assess the feasibility of VMI in the German blood supply chain.Findings – The paper contributes a generic framework for assessing the implementation of VMI in seven steps. The research proposed that hospitals hesitate to enter a VMI relationship for critical resources such as blood. Hospitals fear losing control over critical resources.Research limitations/implications – The unit of analysis is hospitals in Germany and the case studies do not target the suppliers in the supply chain. The paper contributes three propositions ...","PeriodicalId":319712,"journal":{"name":"Strategic Outsourcing: An International Journal","volume":"23 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-11-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123523193","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 20
Cloud sourcing and innovation: slow train coming? A composite research study 云采购和创新:慢火车来了?一项综合研究
Strategic Outsourcing: An International Journal Pub Date : 2013-11-10 DOI: 10.1108/SO-04-2013-0004
L. Willcocks, W. Venters, E. Whitley
{"title":"Cloud sourcing and innovation: slow train coming? A composite research study","authors":"L. Willcocks, W. Venters, E. Whitley","doi":"10.1108/SO-04-2013-0004","DOIUrl":"https://doi.org/10.1108/SO-04-2013-0004","url":null,"abstract":"Purpose – Although cloud computing has been heralded as driving the innovation agenda, there is growing evidence that cloud computing is actually a “slow train coming”. The purpose of this paper is to seek to understand the factors that drive and inhibit the adoption of cloud computing, particularly in relation to its use for innovative practices. Design/methodology/approach – The paper draws on a composite research base including two detailed surveys and interviews with 56 participants in the cloud supply chain undertaken between 2010 and 2013. The insights from this data are presented in relation to set of antecedents to innovation and a cloud sourcing model of collaborative innovation. Findings – The paper finds that while some features of cloud computing will hasten the adoption of cloud, and its use for innovative purposes by the enterprise, there are also clear challenges that need to be addressed before cloud can be adopted successfully. Interestingly, the analysis highlights that many of these challenges arise from the technological nature of cloud computing itself. Research limitations/implications – The research highlights a series of factors that need to be better understood for the maximum benefit from cloud computing to be achieved. Further research is needed to assess the best responses to these challenges. Practical implications – The research suggests that enterprises need to undertake a number of steps for the full benefits of cloud computing to be achieved. It suggests that collaborative innovation is not necessarily an immediate consequence of adopting cloud computing. Originality/value – The paper draws on an extensive research base to provide empirically informed analysis of the complexities of adopting cloud computing for innovation.","PeriodicalId":319712,"journal":{"name":"Strategic Outsourcing: An International Journal","volume":"5 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-11-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123650268","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 46
Medical waste management: a case study in a small size hospital of central Italy 医疗废物管理:意大利中部一家小型医院的案例研究
Strategic Outsourcing: An International Journal Pub Date : 2013-11-10 DOI: 10.1108/17538291311316072
G. Giacchetta, B. Marchetti
{"title":"Medical waste management: a case study in a small size hospital of central Italy","authors":"G. Giacchetta, B. Marchetti","doi":"10.1108/17538291311316072","DOIUrl":"https://doi.org/10.1108/17538291311316072","url":null,"abstract":"Purpose – A measurement campaign was carried out for assessing the waste flow in a pilot hospital of a region in central Italy, with the purpose of having a complete overview of the waste stream and of the personnel behavior in managing and handling waste flow both internally and in outsourcing. The main aim of the work was to provide instruction for decreasing waste quantities, improving segregation and decreasing costs and environmental risks. Moreover an analysis of the effectiveness of outsourcing the waste management service in terms of cost reduction and efficiency improvements and of the limits has been performed.Design/methodology/approach – A self‐assessment model was proposed for evaluating waste generation patterns, quantities and sources and identifying anomalies. The research team comprised the hospital administrator, the head physician and charge nurse of each hospital ward, the administrative in charge of the waste management documents, the head of the hospital pharmacy, the responsible for...","PeriodicalId":319712,"journal":{"name":"Strategic Outsourcing: An International Journal","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-11-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115924373","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 13
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