Turisticko Poslovanje最新文献

{"title":"Event management in the function of cultural tourism development","authors":"Predrag Todorov, Milana Borković, Teodora Tošić","doi":"10.5937/turpos0-43366","DOIUrl":"https://doi.org/10.5937/turpos0-43366","url":null,"abstract":"Tourism is one of the world-leading businesses that represent a major generator of socio-economic development in many countries, even underdeveloped ones. The events are activities that belong to a group of formed activities, which should be a part of every tourist destination that aims to have successfully developed tourism. Trips that are primarily focused on visiting certain manifestations are portrayed as tourism of manifestations or event tourism. The manifestations are spatio-temporal phenomena, each unique due to the mutual interaction of place, domiciled inhabitants, tourists, and the managing system, including program and concept. The events that bring tourists to a certain destination can be related to culture, art, sports, entertainment, business, and even politics. This paper aims to emphasize the importance of ethnographic manifestations in Serbia as indeed a priceless intangible cultural heritage that has a huge influence and significance on the development of the local environment, as well as on the positioning of the entire country as a manifestational tourist destination with over 2500 events per year.","PeriodicalId":31721,"journal":{"name":"Turisticko Poslovanje","volume":"59 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73456811","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Correction: The influence of gastronomic offer and services on the branding of hotel Divčibare (god. 2022, br. 30, str. 13-22, doi:10.5937/turpos0-40569)","authors":"U. Uredništvo","doi":"10.5937/turpos0-45051","DOIUrl":"https://doi.org/10.5937/turpos0-45051","url":null,"abstract":"","PeriodicalId":31721,"journal":{"name":"Turisticko Poslovanje","volume":"152 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77286456","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Transport management in tourism: The importance of transport infrastructure for the development of tourist destinations in Serbia on the example of the city of Kraljevo and Zlatibor district","authors":"Aleksandra Tornjanski","doi":"10.5937/turpos0-44048","DOIUrl":"https://doi.org/10.5937/turpos0-44048","url":null,"abstract":"Transport infrastructure in Serbia constitutes an integral part of the material basis of tourism. The development of a tourist destination is impossible without the development of transport infrastructure. Traffic infrastructure is an integral part of a tourist destination and a condition for the development of all activities and processes in the destination. The attractive factors of the tourist destination itself cannot be successfully valorized if there is no good traffic infrastructure and traffic connections. In fact, the development of traffic contributed to the movement of people and the development of tourism, especially the construction of traffic infrastructure, railways, roads and airports, which have led to modern mass tourism. Improving the quality of traffic in terms of speed and comfort of travel is an extremely important factor in the tourist offer today. Destinations that have quality traffic infrastructure and good traffic connections are more attractive as destinations for tourists. An important prerequisite for the development of tourism in destinations is the development of traffic infrastructure, that is, the position of the destination in relation to the main traffic roads. The development of air traffic and the existence of an airport with flights to emitting markets is one of the important prerequisites for the development of tourism in Serbia. The region around the city of Kraljevo and the Zlatibor district have an extremely good position for the further development of Serbia's tourist offer. The construction of transport infrastructure is the first and decisive factor that affects the growth and development of tourism in a certain tourist destination. Traffic infrastructure extremely strongly defines and directs the economic and tourism development of Serbia. The inclusion of the airports in Kraljevo and Užice, as well as the further inclusion of other smaller airports, especially in those locations that gravitate towards a larger number of cities, will strongly influence the improvement of tourism at the country level. Multiple benefits from the inclusion of smaller airports in Serbia will be most easily seen through the increase in the number of passengers at these airports, but the real effects will be seen when the mobility of people, primarily from the region, will be noticed in the years to come.","PeriodicalId":31721,"journal":{"name":"Turisticko Poslovanje","volume":"4154 3 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86751391","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The influence of a hotel room experience and loyalty recognition of guests by employees on overall guest satisfaction in IHG hotels","authors":"J. Lončar, Miroslav Knežević","doi":"10.5937/turpos0-44443","DOIUrl":"https://doi.org/10.5937/turpos0-44443","url":null,"abstract":"The subject of this research is guest satisfaction in IHG hotels (Intercontinental Hotels Group). Various factors affect the overall evaluation of guest satisfaction and experience. The aim of the research is to determine whether the experience of the hotel room as a basic hotel product is more important for guest satisfaction, or the feeling that they are recognized by employees as loyal guests and that they receive the treatment they expect. In the literature review, papers that analysed guest satisfaction were referred to. Data used for the research was taken from customer experience platform Medallia1, and then the average score for different categories was analysed from questionnaires that were sent to members of the loyalty program IHG One Rewards after their check out from the hotel during the year 2022. 89 IHG hotels were included in the survey. Guests evaluated overall satisfaction with their stay in the hotel, as well as individual aspects. According to the results of the study both overall guest room experience and loyalty recognition have positive impact on overall experience. However, the stronger impact on guest satisfaction has experience of a hotel room the main hotel product.","PeriodicalId":31721,"journal":{"name":"Turisticko Poslovanje","volume":"40 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78878056","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Check-in to the future: Exploring the impact of contemporary information technologies and artificial intelligence on the hotel industry","authors":"Anđelka Štilić, Miloš Ničić, A. Puška","doi":"10.5937/turpos0-43739","DOIUrl":"https://doi.org/10.5937/turpos0-43739","url":null,"abstract":"The hotel industry is undergoing significant change as a result of technological advancements and shifting guest preferences. Artificial intelligence (AI) is playing an increasingly important role in this transformation, allowing hotels to provide personalized, efficient, and sustainable experiences that meet the needs of modern travelers. This paper provides an overview of the role and application of AI in the hotel industry, highlighting its benefits and challenges as well as presenting case studies that show how hotels are currently utilizing AI technology. According to the review of literature, AI technology can be used to optimize hotel operations, improve the guest experience, and boost sustainability efforts. However, the use of AI technology in the hotel industry raises concerns about data privacy and security, job displacement, and the need for human supervision to ensure ethical and responsible deployment. Finally, the paper discusses the future directions of AI in the hotel industry, highlighting the emergence of voice technology and augmented reality as potential areas for future innovation. This paper adds to the growing body of literature on the use of AI in the hotel industry and provides useful insights for hotel managers, technology providers, and researchers.","PeriodicalId":31721,"journal":{"name":"Turisticko Poslovanje","volume":"77 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82881522","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The development of national food culture in medieval Serbia","authors":"Mladenka Đurović, A. Božić, Milana Borković, Teodora Tošić","doi":"10.5937/turpos0-44583","DOIUrl":"https://doi.org/10.5937/turpos0-44583","url":null,"abstract":"The way of eating in a certain historical period in a country can be an interesting indicator of the economic, agricultural and social climate, but also of various influences from the environment. Dining in the Middle Ages was conditioned by social and material status. The way of life in the city and the village differed, and this can easily be established on the basis of their tables. Peasants had to grow their own livestock, grains, fruits and vegetables, while the privileged bought them at the markets or imported them from abroad. The limited availability of products that can be used to prepare meals made the people in the countryside more appreciative of everything they produced, and wasting food was almost unthinkable. The study of food production and methods of preparation and consumption has become interesting to science only in the last few decades - studies of other sociological activities took precedence. The table is a precise indicator of all life circumstances: social status, joys and sorrows, traditions or rituals. In addition, the geographical position of Serbia on the Balkan Peninsula, where the roads between Europe and Asia cross, has resulted in the mixing of different cultures, and thus has influenced the culture of food. The medieval population of Serbia inhabited geographically diverse areas, there were frequent migrations, wars, looting and robbery. Serbia was often affected by droughts and diseases, but marriages were also made between noble families. All that left its mark on Serbian cuisine. The meeting of Oriental and Central European cultures brought variety in the number of foods, their processing and processing, storage methods and customs, as well as table manners. The beginnings of the national cuisine of the Serbs are linked to the Nemanjić dynasty. There are numerous historical sources about the development of culinary culture, and reliable testimonies are church charters and similar sources.","PeriodicalId":31721,"journal":{"name":"Turisticko Poslovanje","volume":"7 1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90045496","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Sensory characteristics of local cheese from the Pčinja district as a potential for gastro-tourist offers","authors":"Tamara Stošić, Stefan Šmugović, Velibor Ivanović, Bojana Kalenjuk-Pivarski, Tijana Stošić","doi":"10.5937/turpos0-43805","DOIUrl":"https://doi.org/10.5937/turpos0-43805","url":null,"abstract":"Cheese is one of the most used foods in the world. Each region has a large number of different types of cheese that are specific in their sensory characteristics. In Serbia, the local production of homemade cheeses has a centuries-long tradition and is an important part of the country's culinary heritage. Local cheeses that are produced all over Serbia represent an important part of our country's gastronomic and tourist offer. Knowledge of the sensory characteristics of local cheeses is crucial for the preservation and promotion of these products. Precisely for this reason, the main subject of this paper is the sensory evaluation of four local cheeses from the Pčinj district, in the south of Serbia. Sensory evaluation of quality was carried out by trained tasters, who had the task of evaluating the potential they have for the development of the gastronomic and tourist offer of this region. Four different types of cheese, with different tastes, smells and structures, were selected for the research. The main goal is to show the sensory characteristics of cheeses, in order to be able to notice the differences in their intensity of smell, bitterness and saltiness, as well as to evaluate their influence on the level of gastronomic and tourist offer of the Pčinj district.","PeriodicalId":31721,"journal":{"name":"Turisticko Poslovanje","volume":"51 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86987423","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Managing food and beverage in hotels: Challenges, opportunities and best practices","authors":"M. Zrnić, T. Gajić, Dragan Vukolić, Snežana Knežević, Miroslav Knežević","doi":"10.5937/turpos0-43369","DOIUrl":"https://doi.org/10.5937/turpos0-43369","url":null,"abstract":"The aim of this paper is to examine the various aspects of food and beverage management in hotels and the significant role it plays in hotel operations. The paper will review the literature published since 2013, with a focus on the latest approaches and technologies used in food and beverage management in hotels. A comparative analysis will be used to provide a better understanding of how food and beverage management is implemented in different hotels. Additionally, the paper will investigate key trends in the field and explore how the use of new technologies and approaches can impact the effectiveness and profitability of a hotel's food and beverage operations. Overall, this paper aims to provide insights and best practices for managing food and beverage in hotels.","PeriodicalId":31721,"journal":{"name":"Turisticko Poslovanje","volume":"151 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73916904","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The City of Novi Sad Museum as part of the offer of cultural tourism","authors":"Nenad Mijuk","doi":"10.5937/turpos0-43836","DOIUrl":"https://doi.org/10.5937/turpos0-43836","url":null,"abstract":"Museum institutions occupy an important place in cultural and touristic movements. They contain numerous valuable funds from the fields of archaeology, history, ethnology, architecture, fine and applied arts, as well as from the daily and everyday life of citizens. Novi Sad, the second largest city in Serbia, on the Pannonian plain, is known for its extremely rich history and cultural heritage. The museum complex named \"Museum of the City of Novi Sad\" was founded in 1954 and includes: the main or central building of the museum, the Collection of Foreign Art, the Memorial Collection of Jovan Jovanović Zmaj and the Meat Collection of Sremski Karlovac. The main goal of the work is to present the tourist offer of the Museum, and to determine its positive and negative cultural-historical values through tourism valorization using the qualitative-quantitative method and SWOT analysis, and thus to point out the potential that this institution can have in the development of tourism. Novi Sad and the whole country.","PeriodicalId":31721,"journal":{"name":"Turisticko Poslovanje","volume":"49 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80667336","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Establishment of a tourist agency under the Law of the Republic of Serbia","authors":"M. Ilic","doi":"10.5937/turpos0-43945","DOIUrl":"https://doi.org/10.5937/turpos0-43945","url":null,"abstract":"The main bearers of legal affairs in the tourism industry are travel agencies. To sell its services, the travel agency enters into legal relations with its clients as well as with other travel agencies and organizations. It produces numerous legal consequences with its operations. Normative regulation of their establishment and business is necessary for legal certainty. The Law on Tourism of the Republic of Serbia precisely defines the procedure for establishing tourist agencies as well as the conditions that a tourist agency must fulfill if it wants to do business. At the same time, it should satisfy all the conditions in the business itself that arise from other legal acts related to business and the economy. This paper examines the establishment of travel agencies in the Republic of Serbia, by looking in detail at the procedure for establishing travel agencies, as well as the conditions they must fulfill, and attention is also paid to the specifics that arise in practice during their establishment.","PeriodicalId":31721,"journal":{"name":"Turisticko Poslovanje","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80537297","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}