Jurnal Manajemen dan Pemasaran Jasa最新文献

{"title":"Fostering innovative work behavior of employees in the tourism industry: Strategies for successful remote tourism during the COVID-19 pandemic","authors":"T. Rachman, R. Anindita, Nabila Noor Izmi, Cristofer Ewaldo, Fitriana Rezki, Emanuela Tasya Andini","doi":"10.25105/jmpj.v15i2.13573","DOIUrl":"https://doi.org/10.25105/jmpj.v15i2.13573","url":null,"abstract":"Due to the COVID-19 Pandemic, in September 2020, the number of domestic and foreign tourists visiting Indonesia decreased by 88.9% to 153,498 people from 1.38 million people in the same period in 2019. The Research Objective is to examine the effect of Employee Engagement on Innovative Work Behavior, which requires Creativity as a mediator, and the effect of Remote Working as a moderator in the Tourism Service Industry. The study was carried out with the survey method using online questionnaires distributed from January 2022 to February 2022. The participants in this study are practitioners in the tourism service industry who are also members of the Indonesian Tourism Industry Association (GIPI). The participants came from 55 cities in Indonesia and worked remotely during the pandemic. First, this study shows good engagement with the employee does not increase innovative work behavior directly. Second, good employee engagement can increase creativity from the employee. Third, good employee creativity can foster innovative work behavior. Fourth, remote working does not moderate the correlation between employee engagement and creativity. Fifth, employee creativity mediates the correlation between employee engagement and innovative work behavior.","PeriodicalId":31681,"journal":{"name":"Jurnal Manajemen dan Pemasaran Jasa","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-12-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41359907","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The role of self-congruity in the relationship between destination brand personality and revisit intention","authors":"Dede Kurnia, A. Rahayu, H. Hendrayati","doi":"10.25105/jmpj.v15i2.12519","DOIUrl":"https://doi.org/10.25105/jmpj.v15i2.12519","url":null,"abstract":"The purpose of this study was to explore and analyze the direct influence of destination brand personality and the intermediary effect of self-congruity on the influence of destination brand personality on revisit intentions by including gender and emotional experience as moderator variables. This research were using a quantitative approach with an explanatory survey method. In this research,  we used a questionnaire as a data collection tool while determining the sample. It also used a non-probability sampling technique to obtain 100 visitors to the Sukahaji Waterboom Tourism Destination. It used Conditional Process Analysis (CPA) with the Regression approach and used Software Macro Process by Hayes as the data analysis technique. The goals of this paperindicate that destination brand personality has no direct effect on revisit intention. It shows that the effect of destination brand personality on revisit intention is transmitted by self-congruity. The results of the subsequent analysis show that emotional experience and gender do not moderate the effect of destination brand personality and self-congruity on revisit intention.","PeriodicalId":31681,"journal":{"name":"Jurnal Manajemen dan Pemasaran Jasa","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-12-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47407221","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Does destination promotion on social media affect visit intention? Empirical study on Instagram","authors":"Pantas H. Silaban, Lamtiur Hutabarat, Andri Dayarana Kristanta Silalahi, Edgar Octoyuda","doi":"10.25105/jmpj.v15i2.13516","DOIUrl":"https://doi.org/10.25105/jmpj.v15i2.13516","url":null,"abstract":"In today's economy, social media can be a valuable tool for businesses to conduct various marketing activities. In particular, social media marketing is imperative for tourism as it helps with branding, increasing awareness, and driving visitors. In this way, social media can be used in marketing communication, media promotion, and reaching more target consumers. A limited number of studies have investigated the topic of destination promotion from the tourism marketing perspective. As a result, social media has become a popular media reference that influences consumers' decision-making processes. This study aims to investigate how the promotion of beach destinations on social media affects destination attractiveness, destination image, and visit intention. This study examined the hypotheses of 320 respondents who possess Instagram accounts and have visited beach tourist destinations due to Instagram promotions. Smart-PLS 3.0 was used to examine the hypothesis using the structural equation modeling method. Test results indicate that promoting destinations on social media can significantly influence their attractiveness and public perception. When consumers believe that a destination is attractive, it will positively impact the destination's image. Furthermore, the destination image can significantly impact the visit intention. As a result, the findings of this study suggest that tourism businesses use the findings as an effective means to develop a positive image of a destination that is attractive. Furthermore, this study contributed to how tourism marketing businesses and researchers may be able to use Instagram to generate interest in visiting.","PeriodicalId":31681,"journal":{"name":"Jurnal Manajemen dan Pemasaran Jasa","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-12-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43346725","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The effect of management capability and entrepreneurial orientation on business performance through business strategy as an intervening variable","authors":"Idris Yanto Niode","doi":"10.25105/jmpj.v15i2.13802","DOIUrl":"https://doi.org/10.25105/jmpj.v15i2.13802","url":null,"abstract":"This study aims to analyze and know the role of management capability and entrepreneurial orientation on business performance through business strategy in the micro and small food industry (IMK) in Gorontalo Province. The population is all business people/owners of IMK in Gorontalo Province, with a total sample of 377 respondents. This study applies a non-probability method using purposive sampling and proportionate stratified random sampling techniques. Furthermore, this study uses PLS (Partial Least Square) to analyze the data. The findings show that Management capability has a significant positive effect on business strategy and has a significant positive effect on business performance. Entrepreneurial orientation has a significant positive effect on business strategy and has a significant positive effect on business performance. Business strategy is proven to have a significant positive effect in mediating the effect of management capability and entrepreneurial orientation on business performance. Thus, the theoretical and managerial implication is that all variables involved in this study have a positive and significant direct and indirect influence on business performance. This research is expected to provide understanding and knowledge for Gorontalo food SMEs and local governments in terms of increasing competitive advantage. and IKM business performance can be done through the implementation of entrepreneurial orientation, management skills, and business strategies.","PeriodicalId":31681,"journal":{"name":"Jurnal Manajemen dan Pemasaran Jasa","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-12-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49459111","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Managing workforce agility through bureaucratic leadership and organizational culture in public service mediated by psychological empowerment","authors":"Hernawaty Hernawaty, Muchlis Syahrani","doi":"10.25105/jmpj.v15i2.12656","DOIUrl":"https://doi.org/10.25105/jmpj.v15i2.12656","url":null,"abstract":"This study aims to analyze the influence of bureaucratic leadership and organizational culture in public service on workforce agility mediated by psychological empowerment in East Kalimantan.  This is an explanatory survey of local government organizations/LGOs in East Kalimantan with an observation unit, consisting of 238 employees who were selected randomly. Data analysis was then carried out using the covariant SEM procedure. The results showed that workforce agility was influenced by leadership and organizational culture. Therefore, leaders who are able to maintain balance in local political dynamics, administrative demands, and running strategy execution are needed. This is because they can ensure the readiness of subordinates to participate in acceleration. Additionally, the organizational culture ensures the orientation of employees to workforce agility through an effective empowerment process. Psychological empowerment mediates the influence of bureaucratic leadership and organizational culture on workforce agility.  Agility concept in the organization is one of the major focuses, and itsimplementation is a strategic and operational framework for public institutions. Integrating the idea of ​​agility, leadership, and workforce is a framework to design methods and taxonomies to set priorities for workforce agility in public institutions from a new public service perspective.","PeriodicalId":31681,"journal":{"name":"Jurnal Manajemen dan Pemasaran Jasa","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-12-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47574715","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The effect of transformational leadership on voice behavior in the hospitality industry","authors":"S. Istiqomah, Sarwoto Sarwoto, W. Trinarningsih","doi":"10.25105/jmpj.v15i2.13466","DOIUrl":"https://doi.org/10.25105/jmpj.v15i2.13466","url":null,"abstract":"The COVID-19 pandemic had an impact on all service industries, specifically hospitality, which has become increasingly competitive. Therefore, innovation and service improvement are needed to provide the best service for consumers by determining the voice behavior of their employees. This study examines the effect of transformational leadership on employee voice behavior, specifically frontline at hotels in Central Java. The mediating variables consisting of work and engagement were used to clarify the mechanism related to the effect of transformational leadership on voice behavior. The sampling technique used in this research is purposive sampling, namely by using the criteria of frontline employees who have worked for at least 1 year. Data were collected from 216 frontline employers at hotels and analyzed using the SEM PLS. The result showed that transformational leadership and work engagement can indirectly promote employee voice behavior. Furthermore, the meaning of work can promote voice behavior with a longer mechanism through work engagement.","PeriodicalId":31681,"journal":{"name":"Jurnal Manajemen dan Pemasaran Jasa","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-12-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42943346","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The influence of usefulness, entertainment, interaction, enjoyment, and familiarity to purchase music platform subscriptions in Millennials and Gen-z communities through trust mediation","authors":"Golan Hasan, Ervi Scorpianti","doi":"10.25105/jmpj.v15i2.14071","DOIUrl":"https://doi.org/10.25105/jmpj.v15i2.14071","url":null,"abstract":"Advances in technology significantly transform the means of communication between users and companies. The music industry is also experiencing technological innovation as more consumers subscribe to paid and free online streaming services. Therefore, this study aimed to determine the effect of usefulness, entertainment, interaction, enjoyment, and familiarity on purchase intention for music streaming platform subscriptions in millennials and gen-z communities in Batam City through trust mediation. A quantitative method was adopted with data collected through questionnaires from 348 respondents and processed using the Partial Least Square program. The results indicated that familiarity and interaction significantly influenced purchase intention through trust mediation. As managerial implications, familiarity must be increased for trust and interaction to influence purchase intention. This study only focused on millennials and gen-z communities and conducted a survey through Google Forms. Therefore, future studies could expand the scope beyond a single generation or region.","PeriodicalId":31681,"journal":{"name":"Jurnal Manajemen dan Pemasaran Jasa","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-12-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49319106","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"PENGARUH BRAND ASSOCIATION DAN NUTRITION LABEL TERHADAP PERILAKU PASCA PEMBELIAN CIMORY YOGURT: EFEK MODERASI FAMILY ORIENTATION","authors":"Tania Emmanuela Mulyono, Yohanes Sondang Kunto","doi":"10.9744/pemasaran.16.2.133-139","DOIUrl":"https://doi.org/10.9744/pemasaran.16.2.133-139","url":null,"abstract":"Cimory berusaha menciptakan brand association positif secara unik dengan memasangkan produk susu mereka dengan taman (edukasi) hiburan dan restoran. Menimbang produk susu, termasuk yogurt, dianggap oleh banyak orang sebagai produk yang sehat, peneliti tertarik untuk mempelajari pikiran konsumen tentang pengaruh brand association dan nutrition label terhadap perilaku pasca pembelian Cimory Yogurt. Data berasal dari 126 konsumen Cimory Yogurt yang tinggal di Jakarta dan Surabaya. Menggunakan analisis regresi linear berganda, peneliti kemudian menyertakan efek moderasi psikografis family orientation ke dalam model. Hasil menunjukkan bahwa brand association berpengaruh positif baik terhadap minat beli kembali maupun minat untuk merekomendasikan. Lebih jauh, pengaruh brand association tersebut semakin kuat jika konsumen berasal dari segmen family-oriented. Pengaruh yang demikian tidak terjadi pada nutrition label. Ini menunjukkan bahwa bahkan pada produk makanan sehat, peran nutrition label belum menjadi hal penting untuk membentuk perilaku pasca pembelian yang positif, setidaknya dalam kasus Cimory Yogurt.","PeriodicalId":31681,"journal":{"name":"Jurnal Manajemen dan Pemasaran Jasa","volume":"93 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-10-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73589033","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"FAKTOR-FAKTOR YANG MEMPENGARUHI PERCEIVED VALUE DAN IMPLIKASINYA KEPADA INTENTION TO SUBSCRIBE SERTA PENGARUHNYA TERHADAP SOCIAL INFLUENCE PADA APLIKASI STREAMING FILM DISNEY PLUS HOTSTAR","authors":"Niko Juliandhono, Margaretha Pink Berlianto","doi":"10.9744/pemasaran.16.2.77-86","DOIUrl":"https://doi.org/10.9744/pemasaran.16.2.77-86","url":null,"abstract":"Penelitian ini disusun dengan tujuan untuk menginvestigasi faktor apa saja yang dapat mempengaruhi atau menghambat niat individu untuk berlangganan aplikasi streaming berbayar Disney Plus Hotstar. Penelitian ini juga dilakukan berdasarkan hubungan antara dua variabel utama yaitu Perceived Value dan implikasinya terhadap Intention to subscribe. Populasi dari penelitian ini adalah individu dalam usia produktif, berdomisili di Jakarta, Bogor, Depok, Tangerang & Banten dan pastinya yang berlangganan aplikasi streaming Disney Plus Hotstar dengan durasi berlangganan dari satu sampai tiga bulan, empat sampai enam bulan, tujuh sampai sembilan bulan, sembilan sampai dua belas bulan dan sudah lebih dari satu tahun. Hasil empiris dari penelitian ini menunjukan bahwa pengguna memperhitungkan nilai yang dirasakan, manfaat yang dirasakan dan kompatibilitas yang dirasakan dapat berpengaruh positif terhadap keinginan untuk berlangganan aplikasi streaming Disney Plus Hotstar. Selain faktor tersebut, terdapat pengaruh sosial sebagai faktor eksternal yang dapat mempengaruhi keinginan untuk berlangganan aplikasi streaming Disney Plus Hotstar. Sedangkan biaya dan perbandingan terhadap kegunaan aplikasi streaming ilegal adalah faktor penghalang untuk individu berlangganan aplikasi streaming Disney Plus Hotstar. Penelitian ini disusun dengan harapan dapat memberikan pandangan pengguna terhadap aplikasi streaming berbayar Disney Plus Hotstar sebagai acuan atau panduan kepada pemilik dan pengembang agar dapat memperluas konsumen, memberikan nilai tambahan terhadap konsumen dan mengetahui apa saja penghambatnya.","PeriodicalId":31681,"journal":{"name":"Jurnal Manajemen dan Pemasaran Jasa","volume":"12 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-10-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87760597","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"SHOPPING ENJOYMENT, IN-STORE BROWSING AND IMPULSE BUYING ON SPORT SHOES AMONG THE GENERATION Y","authors":"Gerry Purnama, Widjojo Suprapto","doi":"10.9744/pemasaran.16.2.140-147","DOIUrl":"https://doi.org/10.9744/pemasaran.16.2.140-147","url":null,"abstract":"For almost two years, the restrictions imposed by the government of Indonesia to control the spread of Covid-19 pandemic have changed the way consumers shopping their necessities from conventional shops to online stores. Supported with good information communication technology infrastructures and vast network of logistic distribution, customers find conveniences while shopping online, thus, e-commerce rules over the conventional businesses. As the pandemic was under control, conventional businesses resume their activities, including the opening of malls and other public places by the fourth quarter of 2021. As a result, shoppers are returning to malls, and shop owners are launching marketing campaigns to attract buyers. The aim of this study is to examine the influence of shopping enjoyment and in-store shopping experience on impulse buying among the Generation Y while browsing in-store on limited edition sport shoes. Limited edition sport shoes are purchased by the Generation Y sport fans as collectible items which become a symbol of social identity embedded to that generation. Previous studies noted that the Generation Y often conducted unplanned shopping while hanging out in the malls. With the new normal in-store shopping opportunity, it is expected that shopping enjoyment will stimulate the urge to buy impulsively among the Generation Y. As this is a quantitative research, the data are collected using questionnaires which are distributed to 300 respondents. The questionnaire gathers data on shopping enjoyment, impulse buying tendency, in-store browsing, and impulse buying from the Generation Y. Then, the data are processed with a smart PLS software to obtain the validity and reliability tests, and to prove the hypothesis test. The results show that shopping enjoyment and impulse buying tendency have a positive significant impact on in-store browsing, and in-store browsing has a positive significant impact on impulse buying. However, the variable of shopping enjoyment brings more impact to impulse buying than the variable of impulse buying tendency.","PeriodicalId":31681,"journal":{"name":"Jurnal Manajemen dan Pemasaran Jasa","volume":"16 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-10-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86205014","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}