Sinergi Jurnal Ilmiah Ilmu Manajemen最新文献

{"title":"The Effect of Public Service Delivery on Export Import Business Satisfaction Through Customs Declaration Online at The Regional Office of The Directorate General of Customs and Excise Jatim I Surabaya","authors":"M Nadjhan, Sukesi","doi":"10.25139/sng.v12i1.5689","DOIUrl":"https://doi.org/10.25139/sng.v12i1.5689","url":null,"abstract":"The government as state administrator is responsible for the smoothness, safety and comfort of the export and import activities carried out by these importers and exporters. The government forms agencies to manage export-import activities, one of which is the Directorate General of Customs and Excise (DJBC) to be able to provide services in export and import activities properly. The purpose of this study is to analyze The Influence of the Implementation of Public Services on the Satisfaction of Export-Import Entrepreneurs Through Customs Declaration Online At the Regional Office of the Directorate General of Customs and Excise East Java I Surabaya. The population in this study were 112 entrepreneurs using a census sampling technique.Implementation of Public Services direct influence on Customs Declaration Online Office The area of the Directorate General of Customs and Excise East Java I in Surabaya. Based on testing the assumption model which states that the Implementation of Public Services with an estimated regression weights value of 0.0906735, standard error of 0.1093197, critical ratio (t-table) of 2.9991174 then a significance value of probability (P satisfaction of import-export entrepreneurs Office The area of the Directorate General of Customs and Excise East Java I in Surabaya. Based on testing the assumption model states that the Implementation of Public Services with an estimated regression weights value of 0.3349295, standard error 0.1813753, critical ratio (t-table) 1.8466100 then probability significance value (P- .05. Customs Declaration Online has a direct effect on the Satisfaction of Import Export Entrepreneurs Office The area of the Directorate General of Customs and Excise East Java I in Surabaya. Based on the testing of the assumption model, it states that the Implementation of Public Services with an estimate regression weights value of 3.2489903, a standard error of 3.6187443, a critical ratio (t-table) of 2.8978226 then a probability significance value (P-value) of ervices for the satisfaction of import-export entrepreneurs at the regional office of the East Java Directorate General of Customs and Excise I Surabaya through Customs Declaration Online.","PeriodicalId":31585,"journal":{"name":"Sinergi Jurnal Ilmiah Ilmu Manajemen","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-12-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84159819","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Influence of Product Quality, Service Quality and Perceived Quality on Repurchase Intention with Customer Satisfaction as Intervening Variables at XXYZ Surabaya Store Customers","authors":"Pastikan Vision Boi Tebulo Laia, Sri Handini","doi":"10.25139/sng.v12i1.5692","DOIUrl":"https://doi.org/10.25139/sng.v12i1.5692","url":null,"abstract":"Abstract. Product quality is the result of the production of a product that can be a factor in sales volume. Meanwhile, service quality is the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs. In addition to product quality and service quality, there is perceived quality, namely the customer's perception of the overall quality or superiority of a product or service related to what is expected by the customer. The hypothesis of this study states that the three variables, namely, product quality, service quality and perceived quality affect repurchase intentions directly and indirectly through the intervening variable, namely satisfaction. This research was conducted on exhaust fan products owned by the XXYZ brand. This study uses a quantitative approach with data collection methods using questionnaires. This study uses the PLS method using SmartPLS3. Respondents in this study were XXYZ Surabaya customers who had purchased exhaust fan products in the period March 2019-March 2021 with age over 30 years. The number of respondents in this study amounted to 100 respondents. The results of this study explain that the independent variables namely product quality, service quality and perceived quality have a significant influence on the intervening variable, namely satisfaction. For the independent variable perceived quality has no direct effect on repurchase intention. And the product quality variable has no indirect effect on repurchase intention.Keywords: Product quality; service quality; perceived quality; satisfaction; repurchase intention","PeriodicalId":31585,"journal":{"name":"Sinergi Jurnal Ilmiah Ilmu Manajemen","volume":"27 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-12-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81431716","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Effect of Work Motivation, Competence, and Compensation on Employee Performance Results Through Employee Satisfaction in UPT (Unit Pelaksana Teknis/Technical Implementation Unit) Livestock Breeding and Health Animals in Madura","authors":"Johanes Satrijo Sigit Tjahjono, Susanto Sukiman","doi":"10.25139/sng.v12i1.5690","DOIUrl":"https://doi.org/10.25139/sng.v12i1.5690","url":null,"abstract":"Abstract. Resources owned by Government Agencies will not provide optimal results if they are not supported by human resources who have optimal performance. The purpose of this research is to analyze the effect of work motivation, competency, and competency on employee performance results through employee satisfaction atUPT Livestock Breeding and Animal Health in Madura. The method used in this study is a quantitative research method. This type of research is causality research. The sample in this study were 56 employees at UPT Livestock Breeding and Animal Health in Madura using a saturated sampling technique. The analysis technique in this study is Partial Least Square (PLS). The results of the analysis in this study proved that work motivation, competency, and competence have a significant effect on employee satisfaction. The results of the analysis also prove that work motivation, competency, competence, and employee satisfaction have a significant effect on employee performance.Keywords: Work Motivation; Competence; Employee Satisfaction; Employee Performance","PeriodicalId":31585,"journal":{"name":"Sinergi Jurnal Ilmiah Ilmu Manajemen","volume":"26 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-12-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74407551","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Influence of Organizational Culture and Organizational Commitment on Organizational Citizenship Behavior through job Satisfaction In Dental and Oral Hospital Nala Husada Surabaya","authors":"Tandy Izzud Alauddin, Eddy Yunus","doi":"10.25139/sng.v12i1.5691","DOIUrl":"https://doi.org/10.25139/sng.v12i1.5691","url":null,"abstract":"Abstract. The purpose of this study was to analyze the effect of organizational culture and organizational commitment on job satisfaction, analyze the influence of organizational culture and organizational commitment on Organizational Citizenship Behavior, and analyze the effect of job satisfaction on Organizational Citizenship Behavior at Nala Husada Dental and Oral Hospital Surabaya. This type of research is explanatory research with a quantitative method approach. The data collection method used a questionnaire distributed to 36 employees of the Nala Husada Dental and Oral Hospital in Surabaya. The data analysis technique used is Structural Equation Modeling analysis using Partial Least Square. The results of the study show that organizational culture has a significant effect on job satisfaction. Organizational Commitment has no significant effect on Job Satisfaction. Organizational culture and organizational commitment have a significant effect on organizational citizenship behavior. Job Satisfaction has a significant effect on Organizational Citizenship Behavior at Nala Husada Dental and Oral Hospital Surabaya.Keywords: Organizational Culture; Organizational Commitment, Job Satisfaction; and Organizational Citizenship Behavior","PeriodicalId":31585,"journal":{"name":"Sinergi Jurnal Ilmiah Ilmu Manajemen","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-12-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81819116","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Pengaruh Kebijakan Modal Kerja Terhadap Profitabilitas pada Perusahaan Hotel dan Restoran yang Terdaftar di Bursa Efek Indonesia (BEI)","authors":"Yenli Junita Singa, Muhsin N Bailusy, Fadli Ali Taslim","doi":"10.33387/jms.v10i2.6153","DOIUrl":"https://doi.org/10.33387/jms.v10i2.6153","url":null,"abstract":"ABSTRACTObjective: The objectives in this study are: 1) Knowing and analyzing the effect of working capital turnover on profitability; 2) Knowing and analyzing the effect of cash turnover on profitability; 3) Knowing and analyzing the influence of accounts receivable turnover on profitability; 4) Knowing and analyzing the effect of inventory turnover on profitability; and 5) Knowing and analyzing the effect of working capital funding on profitability. The object and research are hotel and restaurant companies listed on the Indonesia Stock Exchange in the 2015-2019 period. There are 21 hotel and restaurant companies. Based on the results of the sample selection in accordance with certain criteria, 12 companies are eligible for the sample.Methodology: Data analysis techniques were performed using statistical tests using multiple linear regression with the help of the IBM Statistical Package for Social Science (SPSS) version 21.Finding: H2, H3, H4, and H5 are H1 are rejected, while H1 accepted at the 5% confidence level.Conclusion: The results showed that: 1) Capital turnover has a significant positive effect on profitability; 2) Cash turnover does not have a significant effect on profitability; 3) Receivables turnover has a significant effect on profitability; 4) Inventory Turnover does not have a significant effect on profitability. The inventory turnover rate shows the speed of return of funds embedded in inventory; and 5) Working capital funding does not have a significant effect on profitability.","PeriodicalId":31585,"journal":{"name":"Sinergi Jurnal Ilmiah Ilmu Manajemen","volume":"28 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75541231","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Pengaruh Gaya Kepemimpinan Dan Iklim Organisasi Terhadap Kinerja Karyawan Pada PT. Grand Dafam Bela Ternate","authors":"Shintia Mahengkeng, Zulaiha Husen","doi":"10.33387/jms.v10i2.6154","DOIUrl":"https://doi.org/10.33387/jms.v10i2.6154","url":null,"abstract":"ABSTRACTObjective: The purpose of this study are: (1) Knowing and analyzing the influence leadership style on employee performance; (2) Knowing and analyzing the influence of organizational climate on employee performance; and (3) Knowing and analyzing the effect of leadership style and organizational climate on the performance of employees at the of PT. Grand Dafam Bela Ternate. The number of research samples was 67 employees at the PT. Grand Dafam Bela Ternate.Methodology: The test equipment used is multiple linear regression analysis (multiple regression) using statistical package for social scientists (SPSS) as a statistical test tool.Finding: H1, H2, and H3 H1 accepted at the 5% confidence level.Conclusion: The results showed that: (1) Leadership Style had a positive and significant effect partially on employee performance at PT. Grand Dafam Bela Ternate. The results of this study mean that, a good leadership style, can improve employee performance; (2) Organizational Climate has a positive and partially significant effect on employee performance at PT. Grand Dafam Bela Ternate. The results of this study mean that a good organizational climate can improve employee performance; and (3) leadership style and organizational climate simultaneously have a positive and significant effect on employee performance at PT. Grand Dafam Bela Ternate. ","PeriodicalId":31585,"journal":{"name":"Sinergi Jurnal Ilmiah Ilmu Manajemen","volume":"26 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81880167","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Pengaruh Gaya Kepemimpinan dan Disiplin Kerja Terhadap Kinerja Pegawai di Kantor Pertanahan Kota Ternate","authors":"Dina Lisani, Abdul Rahman Jannang","doi":"10.33387/jms.v10i2.6155","DOIUrl":"https://doi.org/10.33387/jms.v10i2.6155","url":null,"abstract":"Objective: The purpose of this study are: (1) Analyzing the influenceof Style Leadership on the Employee Performance of Ternate CityLand Office; (2) Analyzing the influence of Work discipline on theEmployee Performance of Ternate City Land Office; and (3)Analyzing the influence of style leadership and Work discipline asimultaneously on the Employee Performance of Ternate City LandOffice. The number of samples is 42 employees.Methodology: The test equipment used is multiple regressionanalysis using statistical package for social scientists (SPSS) as astatistical test tool.Finding: H1, H2, and H3 are accepted at the 5% confidence level.Conclusion: The results showed that: (1) Style Leadership has apositive and significant impact the Employee Performance ofTernate City Land Office. It is based on a t value greater than thevalue of t table, and a smaller significant value of alpha (α); (2) Workdiscipline has a positive and significant impact the EmployeePerformance of Ternate City Land Office. It is also based on a tvalue greater than the value of t table, and a significantly smallervalue of alpha (α); and (3) Style Leadership and Work disciplinesimultaneously have a positive and significant influence theEmployee Performance of Ternate City Land Office. It is based onthe F value count greater than the F table value, and the significantvalue smaller than alpha (α).","PeriodicalId":31585,"journal":{"name":"Sinergi Jurnal Ilmiah Ilmu Manajemen","volume":"43 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81309283","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"PENGARUH PENDIDIKAN KEWIRAUSAHAAN DAN KARAKTERISTIK PSIKOLOGIS TERHADAP INTENSI BERWIRAUSAHA DENGAN SIKAP BERWIRAUSAHA SEBAGAI VARIABEL MEDIASI (STUDI PADA MAHASISWA FAKULTAS EKONOMI DAN BISNIS UNIVERSITAS KHAIRUN)","authors":"Dandy Karepesina, Z. Zulkifli, Adnan Rajak","doi":"10.33387/jms.v10i1.4794","DOIUrl":"https://doi.org/10.33387/jms.v10i1.4794","url":null,"abstract":"","PeriodicalId":31585,"journal":{"name":"Sinergi Jurnal Ilmiah Ilmu Manajemen","volume":"183 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-06-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85638751","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"PENGARUH KEADILAN ORGANISASIONAL TERHADAP TURNOVER INTENTION KARYAWAN DENGAN KEPUASAN KERJA KARYAWAN SEBAGAI VARIABEL MEDIASI (STUDI KASUS PADA PT. MUARA MALL TERNATE)","authors":"Arsyila Humairah Albaar, Ruslan A Kamis","doi":"10.33387/jms.v10i1.4800","DOIUrl":"https://doi.org/10.33387/jms.v10i1.4800","url":null,"abstract":"This study aims to determine the effect of 1) To find outwhether organizational justice has an effect on employee turnoverintention at PT Muara Mall Ternate; (2) Knowing whetherorganizational justice has an effect on job satisfaction at PT Muara MallTernate; (3) Knowing whether job satisfaction has an effect onemployee turnover intention at PT Muara Mall Ternate; and (4)Knowing whether organizational justice has an effect on turnoverintention with job satisfaction as a mediating variable at PT Muara MallTernate. The number of research samples is 71 respondents. The dataanalysis technique used in this study is SEM analysis using SmartPartial Least Square (PLS) version 3 as a statistical test tool.Methodology: The analytical model used are Structural EquationModeling with SMART PLS as tools for the statistical test. Datacollection tools used are questionnaires and interviews, and thenumber of respondents was 71 employee.Finding: H1, H2, H3, and H4 are accepted at the 5% confidence level.n other words, the t-count value of each variable is greater than the ttableat the 5% confidence level.Conclusion: Te results of this study indicate that: (1) Organizationaljustice has a positive and positive effect on turnover intention at PT.Muara Mall Ternate; (2) organizational justice has a positive influenceon job satisfaction at PT. Muara Mall Ternate; (3) Job satisfaction has apositive influence on turnover intention at PT. Muara Mall Ternate; and(4) and job satisfaction is a variable capable of mediating the effect oforganizational justice on turnover intention at PT. Muara Mall Ternate","PeriodicalId":31585,"journal":{"name":"Sinergi Jurnal Ilmiah Ilmu Manajemen","volume":"11 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-06-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84967225","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"PENGARUH PERSEPSI DUKUNGAN ORGANISASIONAL TERHADAP KOMITMEN AFEKTIF DENGAN KEPUASAN KERJA SEBAGAI PEMEDIASI PADA PT. TELKOM INDONESIA TBK PUSAT TERNATE","authors":"Sunarti Salim, Rahmat Sabuhari","doi":"10.33387/jms.v10i1.4817","DOIUrl":"https://doi.org/10.33387/jms.v10i1.4817","url":null,"abstract":"The purpose of this study was to determine and analyze:(1) the positive and significant effect of perceived organizational supporton affective commitment; (2) the effect of perceived organizationalsupport positively and significantly on job satisfaction; (3) The effect ofjob satisfaction positively and significantly on Affective Commitment;and (4) Perception of Organizational Support positively and significantlytowards Affective Commitment through job satisfaction at PT TelkomIndonesia, Ternate City.The data analysis technique used in this studyis SEM analysis using Smart Partial Least Square (PLS) version 3 as astatistical test tool.Methodology: The analytical model used are Structural EquationModeling with SMART PLS as tools for the statistical test. Datacollection tools used are questionnaires and interviews, and the numberof respondents was 151 employee.Finding: The results of the SEM-SMART-PLS calculation show that thet-statistic value of 5.854 is greater than the t-table of 1.96 and the valueof = 5% is smaller than the p-value of 0.000. This means that hypothesis1 is accepted.Furthermore, the second hypothesis testing shows the tstatisticvalue of 8,047 which is greater than the t table value of = 5%,which is smaller than the p-value of 0.000. Testing the third (H3)hypothesis shows that the t-statistic value of 6.708 is also greater thanthe t-table value of = 5% smaller than the p-value of 0.000. This meansthat hypothesis 3 is accepted. Testing the fourth hypothesis (H4),namely the t-statistic value of 4,870, the value of = 5%, which is smallerthan the p-value of 0.000. This means that hypothesis 4 is accepted.Conclusion: The conclusions in this study are: (1) Perception oforganizational support has a significant positive effect on affectivecommitment; (2) Perception of organizational support has a significantpositive effect on job satisfaction; (3) Job satisfaction has a significantand positive effect on affective commitment; and (4) job satisfaction isa variable mediating the effect of perceived organizational support onaffective commitment.","PeriodicalId":31585,"journal":{"name":"Sinergi Jurnal Ilmiah Ilmu Manajemen","volume":"248 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-06-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80658371","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}