{"title":"Antecedents to Websıte E-Commerce Satısfactıon and Loyalty","authors":"Effed Darta, M. I. Daulay, W. Abdillah","doi":"10.21776/UB.APMBA.2020.009.02.4","DOIUrl":"https://doi.org/10.21776/UB.APMBA.2020.009.02.4","url":null,"abstract":"This study explores the major determinants of feedback on shopping satisfaction. This research is essential to provide empirical evidence about the factors that can ensure customer satisfaction and loyalty. By surveying respondents that are users of e-commerce website services, this study uses the construct validity test using the Partial Least Square (PLS) method with SmartPLS software application version 2.0. The results explain the visual involvement variable does not correlate with customer satisfaction and loyalty. The interactivity website variable has a strong relationship with customer satisfaction and loyalty. Therefore, customers need service communication interactivity for service providers and merchants. This research contributes to the development of consumer experience theory and online consumer experience.","PeriodicalId":31578,"journal":{"name":"APMBA Asia Pacific Management and Business Application","volume":"132 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2020-12-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77410539","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Aditia Sovia Pramudita, M. A. Bisma, Darfial Guslan
{"title":"Determinants Factor of Accommodation Online Buying through Online Travel Agent (OTA)","authors":"Aditia Sovia Pramudita, M. A. Bisma, Darfial Guslan","doi":"10.21776/UB.APMBA.2020.009.02.1","DOIUrl":"https://doi.org/10.21776/UB.APMBA.2020.009.02.1","url":null,"abstract":"The objective of this research is to identifying the determinants factor of online shopping behavior in accommodation buying to increase purchase intention and the actual buying in the hospitality sector. The hospitality industry in Indonesia is growing along with the growth of the tourism industry. Since ICT is developed in Indonesia, the behavior of the traveller changed. Online Travel Agent (OTA) and Accommodation Network Orchestrator (ANO) are emerging to fill consumer wants and needs in the way of accommodation buying. Technology Acceptance Model (TAM) is used as an approach to defining the determinants factor of online shopping behavior in accommodation buying. This research used the questionnaire to get primary data which is distributed to 358 respondents. The statistical tools used were Structural Equation Model-Partial Least Square (SEM-PLS). The result showed that all of the variables (perceived ease of use, perceived usefulness, perceived risk, perceived cost) were a significant and positive impact to purchase intention and actual use in online accommodation buying behavior.","PeriodicalId":31578,"journal":{"name":"APMBA Asia Pacific Management and Business Application","volume":"9 1","pages":"83-98"},"PeriodicalIF":0.0,"publicationDate":"2020-12-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44373725","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Indonesian Private University Students’ Entrepreneurial Intention","authors":"M. Pradana, B. R. Kartawinata","doi":"10.21776/UB.APMBA.2020.009.02.3","DOIUrl":"https://doi.org/10.21776/UB.APMBA.2020.009.02.3","url":null,"abstract":"The study focuses on the entrepreneurship education at a private business school in Indonesia due to the accelerate impact through the country economy that by implementing entrepreneurship education, one of the factors driving entrepreneurial growth in a country is the higher education institutions' role. The study took places at Telkom University, Indonesia, by surveying 458 business school students. The data analysed using a path analysis technique with SmartPLS ver. 3. Our result shows that the factors affecting entrepreneurial orientation show significant and positive effects which eventually cause a similar effect on entrepreneurial intention. Therefore, higher education institutions, especially business schools, should consider these factors as driving forces towards entrepreneurial intention. Practical implications for the development of the entrepreneurship curriculum also drawn in this study.","PeriodicalId":31578,"journal":{"name":"APMBA Asia Pacific Management and Business Application","volume":"9 1","pages":"111-122"},"PeriodicalIF":0.0,"publicationDate":"2020-12-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48581752","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
A. O. Ajiboye, M. Ohida, M. Abdullahi, B. O. Komolafe
{"title":"Operatıon and Management of Trıcycle (Keke Napep) As a Mean of Publıc Transport in Mınna, Nıgerıa","authors":"A. O. Ajiboye, M. Ohida, M. Abdullahi, B. O. Komolafe","doi":"10.21776/UB.APMBA.2020.009.02.8","DOIUrl":"https://doi.org/10.21776/UB.APMBA.2020.009.02.8","url":null,"abstract":"Tricycle (KEKE NAPEP) as a mean of public transport in Nigeria has come to stay and becoming a dominant mean for public transport in Minna, Nigeria. This paper aimed to assess the operation and management of Tricycle as a means of public transport in Minna. Two separate structured questionnaires were used to collect data on the operators and passengers perceptions on the tricycle operations. The result was subjected to a hypothetical test, using ANOVA and Chi-Square, and descriptive technique as a method of analysis. The findings reveal that a high percentage (38.2%) of KEKE NAPEP ownership is on the hire purchase agreement, and there are high maintenance expenses (67.6%). Also, possible recommendations were provided on how to curb the identified challenges, which include; ACOMORAN should mediate between her members and investors in seeking loans and conclusion of hire purchasing agreement. Furthermore, they should ensure favourable loan tenure for her members; the government should subsidise spare parts and ensure proper road maintenance so that the rates of wear and tear of vehicles part are reduced.","PeriodicalId":31578,"journal":{"name":"APMBA Asia Pacific Management and Business Application","volume":"9 1","pages":"179-192"},"PeriodicalIF":0.0,"publicationDate":"2020-12-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47240077","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The Effect of Innovation and Marketing Mix Toward Brand Image and Usage Decision in Online Food Delivery Services Industry","authors":"Putri Dhika Savitri, D. Krisnatuti, Sufrin Hannan","doi":"10.21776/UB.APMBA.2020.009.02.2","DOIUrl":"https://doi.org/10.21776/UB.APMBA.2020.009.02.2","url":null,"abstract":"Online food delivery service (OFD) is created as a service innovation that combines the usage of technology and electronic systems. Many brand present caused increasingly fierce competition between similar companies in one industry due to wider customers alternative selection. OFD companies need to implement innovation and a marketing mix to create a strong brand image. This study aims to analyze the effect of innovation and marketing mix on usage decisions through brand image through the development of five hypotheses. Data were collected by distributed online questionnaires to 292 respondents with 15 brands of OFD services that have been used in the last three months. Data analysis used the Structural Equation Modeling (SEM) method with Lisrel 8.80 software and descriptive analysis with SPSS ver 25.. The results showed that the marketing mix had a significant effect on brand image, and the innovation and marketing mix had a significant effect on usage decisions. Meanwhile, innovation has no significant effect on brand image and brand image has no significant effect on the decision to use an online food delivery service. The implication of this study is to improve marketing strategies by expanding the coverage area and developing innovations by creating a different uniqueness from the competitors.","PeriodicalId":31578,"journal":{"name":"APMBA Asia Pacific Management and Business Application","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2020-12-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80188861","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Analysis Of Factors Affecting Sme’s Performance With Financial Capital And Network Abilities As Mediation Variables","authors":"A. Hatmawan","doi":"10.21776/UB.APMBA.2020.009.02.6","DOIUrl":"https://doi.org/10.21776/UB.APMBA.2020.009.02.6","url":null,"abstract":"This study aims to determine the effect of entrepreneurship orientation and social capital on the performance of SMEs in the Garment industry in one of the largest city in the East Java Province in Indonesia, Madiun City. This research is an explanatory research with survey research design through quantitative approach. The population of this study are SMEs in the garment industry, specifically batik producers around Madiun City. Cluster sampling area was used as sampling technique where 160 SMEs were used as the final sample in this study. Structured questionnaire was used as data collection method, while SEM and Sobel Test were used to analyze the hypothesis. The results of this study indicate that all hypotheses proposed in this study are accepted. There is a significant effect of entrepreneurship orientation on networking ability, and social capital on financial capital. There is a significant effect of networking ability on SME performance, as well as financial capital on SME's performance. The results of the mediation analysis using the Sobel test show the mediating role of networking ability and financial capital on the influence of entrepreneurship orientation and social capital on the performance of SMEs. This research contributes to the SME performance literature, it provides a deeper understanding of SME performance which includes how financial capital, entrepreneurship orientation, social capital and networking, can collectively improve business performance.","PeriodicalId":31578,"journal":{"name":"APMBA Asia Pacific Management and Business Application","volume":"13 9 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2020-12-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90760904","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Factors Affecting the Adoption of PromptPay among Online Micro-retailers in Thailand","authors":"Jakkrit Thavorn, Noppamas Terasirisin, Worasak Klongthong","doi":"10.21776/UB.APMBA.2020.008.03.6","DOIUrl":"https://doi.org/10.21776/UB.APMBA.2020.008.03.6","url":null,"abstract":"Anticipating dramatic growth in the country’s e-commerce market, Thailand’s government initiated the PromptPay system for online retailers. However, many consumers have not yet signed up for the service, and small vendors tend not offer PromptPay as a payment option. This study aimed to understand the factors that affect online retailers’ intention to utilize PromptPay when selling their products on social media. An online questionnaire was used to collect data for quantitative analysis from 247 respondents who were individual merchants selling products or services on social media. The results showed that although use of online payment systems was universal among the respondents, most used direct money transfers, and only 18% of participants used PromptPay. Security, effort expectation, and social influence have a statistically significant influence on the intention to use PromptPay, whereas privacy and performance are not significant factors. These findings could particularly inform efforts by Thailand’s government and banks to ensure that online retailers feel confident adapting this service into their payment systems.","PeriodicalId":31578,"journal":{"name":"APMBA Asia Pacific Management and Business Application","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2020-04-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"68309065","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The Effect of Entrepreneurial Knowledge on Entrepreneurial Intention with the Moderation of Family Support (A Case Study on University Students in Indonesia)","authors":"Abdi Dzil Ikhram, Lily Hendrasti Novadjaja","doi":"10.21776/UB.APMBA.2020.008.03.2","DOIUrl":"https://doi.org/10.21776/UB.APMBA.2020.008.03.2","url":null,"abstract":"Unemployment still becomes a major problem for most developing countries like Indonesians. It is generally acknowledged that one of the efforts to overcome such problem is by creating new employments, particularly entrepreneurship and in this respect to enhanced through entrepreneur education. Should it be given college students, it will provide prominent influence in the development of entrepreneurship activities., in addition, several studies also mention that family support is also influential, where children of entrepreneurs or people who own businesses tend to be entrepreneurs. Both factors are expected to raise student’s entrepreneurial intention, people’s intention to start ventures. This study intends to identify the effect of entrepreneurial education and family support on entrepreneurial intention. This study uses a survey method with questionnaires and Partial Least Squares as its statistical instrument surveying all university students in Malang Raya who have taken entrepreneurship course. Both hypotheses of this study are accepted were the main result stating that entrepreneurial knowledge positively and significantly influences entrepreneurial intention. Others major implications are also discussed in this article.","PeriodicalId":31578,"journal":{"name":"APMBA Asia Pacific Management and Business Application","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2020-04-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"68308787","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Load Unloading Equipment, Workers (Longshormen), and Ship Service to Performance of General Cargo Loads Unloading in Terminal Jamrud Port of Tanjung Perak, Surabaya","authors":"Titiek Suntari, Bambang Suryantoro, Mudayat Mudayat, Soedarmanto Soedarmanto","doi":"10.21776/UB.APMBA.2020.008.03.3","DOIUrl":"https://doi.org/10.21776/UB.APMBA.2020.008.03.3","url":null,"abstract":"The port is a node from the transportation system chain and is a gateway for sea transportation in the activities of sea traffic is increasing demanded in the globalization. Loading and unloading equipment, Workers/ longshormen, and Ship Service are the parts that determine the performance of loading and unloading of general cargo in this sense is for Jamrud terminal port of Tanjung Perak, Surabaya, the second largest port in Indonesia. This research was conducted with the aim to determine whether there is a relationship (correlation) and the influence of loading and unloading equipment, workers/ longshormen, and ship services on the performance of loading and unloading general cargo at the terminal so that it can be used as a means of performance of the terminal more efficiently and efficiently in handling loading and unloading. The method used is a quantitative method with primary data analysis in the form of numbers through the distribution of questionnaire data (Likert scale) analyzed. The results indicated that there was a positive correlation or correlation and significant influence for the relationship of loading and unloading equipment, workers/ longshormen, and ship service simultaneously on loading and unloading performance and correlate significant. This shows that there is a positive and significant correlation between loading and unloading equipment, workers/ longshormen, and ship services to the loading and unloading performance at the Jamrud terminal. Therefore, to improve the performance of loading and unloading general cargo at the terminal port of Tanjung Perak, Surabaya must pay attention to these three factors.","PeriodicalId":31578,"journal":{"name":"APMBA Asia Pacific Management and Business Application","volume":"8 1","pages":"181-198"},"PeriodicalIF":0.0,"publicationDate":"2020-04-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42731243","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Too Much Passion Kills You? The Evidence of Individuals’ Passion in Entrepreneurial Failure","authors":"H. Rahman, Eri Besra, N. Nurhayati","doi":"10.21776/UB.APMBA.2020.008.03.7","DOIUrl":"https://doi.org/10.21776/UB.APMBA.2020.008.03.7","url":null,"abstract":"This paper examines and discusses the presence of individuals’ passion as a psychological construct that may cause entrepreneurial failure – with particular context and analysis to the failed nascent entrepreneurs in one of the largest port city in Sumatera island, Padang, Indonesia. This paper uses quantitative study with relational approach, and was undertaken with 180 failed nascent entrepreneurs in Padang. Data and information were collected by using a questionnaire as a cross-sectional cohort data and were further analyzed with Structural Equation Modelling (SEM) and supported by PLS 3.0 as the statistical tool. Both the process and the content framework were used to show the logic of methodology according to the dualistic model of passion) and their relationship with entrepreneurial failure. The study found that individuals’ harmonious passion in entrepreneurship should also be considered as a cause of entrepreneurial failure, meanwhile the obsessive passion is significantly found to influence entrepreneurial failure. This study implies that entrepreneurs should consider and make clear boundaries between psychological push and rationality when they start new ventures. This paper has value and originality in terms of the examination and analysis of individuals’ passion as a psychological construct that causes entrepreneurial failure. In different with other researches and studies which have merely viewed the passion as a source of entrepreneurial success, this study views and argues that individuals’ passion either is categorized as harmonious or obsessive passions (especially when it is uncontrollable) may also cause the entrepreneurial failure.","PeriodicalId":31578,"journal":{"name":"APMBA Asia Pacific Management and Business Application","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2020-04-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"68308753","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}