{"title":"Ethical dilemmas and PD as important steps towards critical e-government design","authors":"J. B. Berger","doi":"10.1145/2662155.2662189","DOIUrl":"https://doi.org/10.1145/2662155.2662189","url":null,"abstract":"The delivering of public services to citizens through the internet -- also known as e-government - has gained serious momentum, driven by political ambitions of improved efficiency. E-government, however, is considered complex and e-government failures are well known from media. Research of how e-government is enacted inside government is sparse. Technology mediated public services in real world entail ethical dilemmas. By extracting ethical dilemmas from a qualitative e-government participatory design study, this paper shows how ethical dilemmas may inform future e-government design and design processes. The case, adoption of digital post in a local e-government setting, showed that design flaws, staff's concern for citizens and political fear of citizens' critique had an impact on e-government adoption.","PeriodicalId":314843,"journal":{"name":"Participatory Design Conference","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-10-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130371072","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
A. Dearden, A. Light, T. Zamenopoulos, P. Graham, Emma Plouviez, Sophia de Sousa
{"title":"Scaling up co-design: research projects as design things","authors":"A. Dearden, A. Light, T. Zamenopoulos, P. Graham, Emma Plouviez, Sophia de Sousa","doi":"10.1145/2662155.2662182","DOIUrl":"https://doi.org/10.1145/2662155.2662182","url":null,"abstract":"In this paper we reflect on our experiences in a project where academic researchers and social change organizations are working together to explore how participatory and co-design practices can be disseminated and spread within the 'third sector'. The research project is itself co-designed and co-produced, but within various constraints arising from research funding models. We explore both our immediate outputs and our learning about successful co-research models for this challenge.","PeriodicalId":314843,"journal":{"name":"Participatory Design Conference","volume":"14 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-10-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129779370","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The problem of de-sign as conjuring: empowerment-in-use and the politics of seams","authors":"Cristiano Storni","doi":"10.1145/2661435.2661436","DOIUrl":"https://doi.org/10.1145/2661435.2661436","url":null,"abstract":"In this paper, I articulate a critique of design as conjuring (design as de-sign) and I argue that it is incompatible with the idea of user empowerment. In particular, I discuss the idea of empowerment-in-use and I highlight the role of design seams and scars in supporting it through appropriation and design-after-design. To support this argument, I draw on some recent contributions in Participatory Design (PD), Human Computer Interaction (HCI), New Media Studies, and Science and Technology Studies (STS), and I discuss three illustrative case studies from the area of digital Do-it-Yourself (DIY). I argue that restoring the sign in de-sign through design seams and scars can be a way to explore different forms and perhaps deeper levels of critical engagement and participation supporting empowerment.","PeriodicalId":314843,"journal":{"name":"Participatory Design Conference","volume":"19 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-10-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129467833","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Niels Hendriks, Liesbeth Huybrechts, Andrea Wilkinson, K. Slegers
{"title":"Challenges in doing participatory design with people with dementia","authors":"Niels Hendriks, Liesbeth Huybrechts, Andrea Wilkinson, K. Slegers","doi":"10.1145/2662155.2662196","DOIUrl":"https://doi.org/10.1145/2662155.2662196","url":null,"abstract":"This paper critically looks at the role of people with dementia (and their network) when involved in a participatory design (PD) process and the role of designers when involving a person with dementia (and their network). Two participatory projects (ATOM and Dementia Lab) were analyzed and challenges in doing PD together with people with dementia are defined.","PeriodicalId":314843,"journal":{"name":"Participatory Design Conference","volume":"41 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-10-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114787110","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"User participation in mobile money innovation in developing countries","authors":"Juliet Ongwae","doi":"10.1145/2662155.2662245","DOIUrl":"https://doi.org/10.1145/2662155.2662245","url":null,"abstract":"The main goal of this PhD is to produce knowledge that will shape the future of financial inclusion innovations design. For the innovations to be inclusive there is need to reframe IS design through local perspectives. I hope to develop and test a conceptual framework that will reconceptualise the user participation construct by locating it in a developing country context and to explore how this local context influences user participation's relation with system success.\u0000 On this basis, the goal of this study is to develop a framework that focuses on the multi-dimensional aspects of user participation in system design and the objectives of are to (1) identify the different dimensions of user participation in a developing country context, and (2) determine the best approach to user participation in a successful IS solution for a developing country user.","PeriodicalId":314843,"journal":{"name":"Participatory Design Conference","volume":"18 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-10-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125170175","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Co-design in action with children: using service design approach to solve a Namibian reading culture challenge","authors":"Essi Kuure","doi":"10.1145/2662155.2662206","DOIUrl":"https://doi.org/10.1145/2662155.2662206","url":null,"abstract":"The main goal of the workshop is to ideate different possible service solutions to a Namibian reading culture challenge collaboratively with academics, designers, local stakeholders and children. This workshop allows participants to engage themselves in service prototyping, making use of the SINCO service prototyping approach. The main idea of a service prototype is to concretize ideas and communicate quickly and inexpensively a service proposition for different stakeholders. At its best a service prototype is at the same time a tool for learning, communication and change management.\u0000 Participants can learn by doing how service prototyping takes form and suits to solving local challenges which are by nature networked and touch many different stakeholders. Participants can come to this workshop with their children. The outcome of the workshop will be a service prototype which will be shared with the wider PDC community.","PeriodicalId":314843,"journal":{"name":"Participatory Design Conference","volume":"68 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-10-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125446956","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Amalia G. Sabiescu, S. David, I. Zyl, Lorenzo Cantoni
{"title":"Emerging spaces in community-based participatory design: reflections from two case studies","authors":"Amalia G. Sabiescu, S. David, I. Zyl, Lorenzo Cantoni","doi":"10.1145/2661435.2661446","DOIUrl":"https://doi.org/10.1145/2661435.2661446","url":null,"abstract":"This paper engages with issues of universality and locality in the context of community-based participatory design (PD), and focuses on the challenges and opportunities associated with incorporating local views and forms of participation in the design process. The notion of 'designing for participation' is advanced as a quintessential perspective for approaches in which design practices are re-configured from a community-centric standpoint. Building on insights from PD and community development studies, as well as on empirical evidence from two community design studies, we argue that designing for participation appears to be located in a space between the designer's and local views of participation, which are at times both ambiguous and conflicting. To overcome these tensions, we argue for the importance of engaging critically and reflectively with PD in community contexts, and in this process capitalising on disciplinary dialogues that can expand the viewpoint from which PD projects are negotiated and evaluated.","PeriodicalId":314843,"journal":{"name":"Participatory Design Conference","volume":"11 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-10-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123291852","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Everyday life innovation potential: when technology has to make sense. Citizens living in high-risk areas for health, using health-promoting technologies","authors":"J. Madsen","doi":"10.1145/2662155.2662249","DOIUrl":"https://doi.org/10.1145/2662155.2662249","url":null,"abstract":"Societal and political focus on both a European and worldwide level calls for a scope on what research have been done within the area of \"inequality in health\" in order to form both a theoretical and operational foundation for health professionals (in this case occupational therapists) to contribute, along with other health professionals, in dealing with the problem of inequality in health. In this study health promoting technologies for adult citizens living in high risk areas of health, is chosen as one particular area of interest for occupational therapists within the field of health promotion.","PeriodicalId":314843,"journal":{"name":"Participatory Design Conference","volume":"8 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-10-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128181636","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Bridging the gaps: building on experience with participatory design","authors":"Lisa Haskel","doi":"10.1145/2662155.2662243","DOIUrl":"https://doi.org/10.1145/2662155.2662243","url":null,"abstract":"This research investigates the role that Participatory Design (PD) in combination with Free/Libre and Open Source (FLOSS) software may take in enabling sustainable IT systems for not-for-profit organisations. I investigate the role of both the lived experience of participants and an experimental approach in PD in enabling mutual learning outcomes. Through the development of a casework application with and for a small community based organisation, learning outcomes that are essential for the ongoing adoption, evolution and maintenance of the software are observed including a move towards end-user customisation. Action Research provides inspiration for an inclusive and responsive research method.","PeriodicalId":314843,"journal":{"name":"Participatory Design Conference","volume":"34 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-10-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115474876","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Participatory design in Namibia","authors":"McAlbert Katjivirue","doi":"10.1145/2662155.2662240","DOIUrl":"https://doi.org/10.1145/2662155.2662240","url":null,"abstract":"This paper is written to summarize the findings of the research done on the use of Participatory Design Methodology in the Software Development Process in Namibia. It will provide a few case studies of real-life projects that were implemented in Namibia, by Namibians for Namibians. It focuses on how customers and users participated in the development of the specific service that was provided.\u0000 A questionnaire was forwarded to Silnam Namibia and Green Enterprise Solutions to share their experience with co-designing.","PeriodicalId":314843,"journal":{"name":"Participatory Design Conference","volume":"15 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-10-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115484906","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}