Jti Undip Jurnal Teknik Industri最新文献

{"title":"ERGONOMIC RISK FACTOR’S SAFETY SIGN: A REVIEW","authors":"Zulfahmi Noor, I. Bakri, Irwan Setiawan","doi":"10.14710/jati.16.4.256-261","DOIUrl":"https://doi.org/10.14710/jati.16.4.256-261","url":null,"abstract":"One of the risks in the workplace today is the risk of ergonomic hazards, apart from the risks of hazards that often occur such as risks of physical hazards and risks of hazards from the work environment. If the risk of physical hazards and the risk of environmental hazards already have many safety signs that are widely accepted, this is not the case with the risk of ergonomic hazards that do not yet have a validated and widely used safety sign. More fundamentally, awareness of the risks of ergonomic hazards is not fully understood by both workers and employer institutions. The method used in reviewing this paper is to enter the keywords safety sign, safety sign design, and ergonomic risk factors on google scholar and science direct.","PeriodicalId":31315,"journal":{"name":"Jti Undip Jurnal Teknik Industri","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-11-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45504837","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"PERBAIKAN SISTEM KERJA BERDASARKAN ANALISIS PAJANAN XYLENE PEKERJA KILANG MINYAK XYZ","authors":"Yusita Attaqwa, Manik Mahachandra, Heru Prastawa","doi":"10.14710/jati.16.4.249-255","DOIUrl":"https://doi.org/10.14710/jati.16.4.249-255","url":null,"abstract":"Perusahaan Pertambangan Minyak dan Gas Bumi Negara (Pertamina) mengoperasikan beberapa kilang minyak di dalam negeri. Operasi dan proses di kilang minyak terdapat bahan kimia dalam bensin, maka penting untuk mengukur konsentrasi xylena, melihat mana yang mempengaruhi dan memberikan perbaikan desain untuk tindakan kesehatan dan keselamatan kerja yang tepat. Pengambilan sampel dilakukan pada 16 pekerja yang memiliki risiko terpapar xylene lebih tinggi. Tata cara pengambilan dan analisis sampel mengacu pada Gastec 122DL. Pengujian yang digunakan untuk menganalisis fakta menggunakan uji beda dan uji pembeda. Pekerja pada pekerja kilang minyak yang terpengaruh signifikan terhadap konsentrasi paparan xylene adalah usia (U = 13,329), praktik K3 (U = 26,124), penggunaan APD (U = 9,042), kebiasaan merokok (U = 85), jumlah bensin yang tersedia (U = 0,891) dan instalasi (U = 18,032). Rancangan perbaikan yang dapat diwujudkan dalam jangka pendek adalah penggunaan APD dan berdiri berlawanan arah angin.Abstract[Improvement on Working System Based on Xylene Exposure Analysis on Employee of  Oil Refinery XYZ] The State Oil and Gas Mining Company (Pertamina) operates several oil refineries in the country. Operations and processes at oil refinery contain chemicals in gasoline. So, it is important to measure the concentration of xylene concentration, see which affects and provide design improvements for appropriate occupational health and safety measures. Sampling was carried out on 16 workers who had a higher risk of xylene exposure. The procedure for taking and analyzing samples refers to Gastec 122DL. The test used to analyze the facts uses the difference test and display test. Workers at oil refinery. Workers who have a significant effect on the concentration of xylene exposure are age (U = 13,329), K3 practice (U = 26,124), use of PPE (U = 9,042), smoking habits (U = 85), the amount of gasoline available (U = 0.891) and installation (U = 18.032). The design of improvements that can be realized in the short term is the use of PPE and standing in opposite directions the wind.Keywords: exposure analysis; repair work system; Xylene.","PeriodicalId":31315,"journal":{"name":"Jti Undip Jurnal Teknik Industri","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-11-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46431243","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"SIMULASI WAKTU TUNGGU DAN BIAYA RANTAI PASOK SEMEN BERBASIS AGEN MENGGUNAKAN SOFTWARE ANYLOGIC","authors":"J. U. D. Hatmoko, Andreas Maruli Tua Nababan, Mayang Dhisyacitra, Frida Kistiani","doi":"10.14710/jati.16.3.199-209","DOIUrl":"https://doi.org/10.14710/jati.16.3.199-209","url":null,"abstract":"Kendala umum pada pengadaan material konstruksi adalah keterlambatan pengiriman material akibat ketersediaan stok. Penerapan manajemen rantai pasok yang efektif mampu mencegah terjadinya keterlambatan pengiriman material. Maksud dari penelitian ini adalah untuk membangun model simulasi manajemen rantai pasok berbasis agen dalam penyediaan material semen. Penelitian ini bertujuan untuk memetakan distribusi semen dari factory, wholesaler, hingga retailer di Jawa Tengah, mengestimasi rata-rata waktu tunggu customer, mengkalkulasi biaya harian yang dikeluarkan oleh masing-masing agen (factory, wholesaler, dan retailer), serta menentukan batas-batas persediaan stok yang optimal. Simulasi rantai pasok dilakukan berbasis agen dengan menggunakan software Anylogic. Input data berupa biaya-biaya, stok, serta probabilitas permintaan material diperoleh langsung dari masing-masing agen yang ditinjau (1 factory, 1 wholesaler, 30 retailer). Hasil simulasi menunjukkan bahwa durasi waktu tunggu customer yang paling sering terjadi berkisar antara 0-0,05 hari dengan probabilitas sebesar 69,30%. Estimasi biaya rata-rata harian yang dibutuhkan retailer adalah sebesar Rp.600.359,45, sedangkan wholesaler adalah Rp.1.071.811,06, dan untuk factory adalah Rp.38.630.071,96. Hasil optimasi menunjukkan nilai-nilai batas stok terbaru untuk masing-masing agen (stok minimum, target stok), sebagai berikut: factory (1103, 2206); wholesaler (1005, 2000); retailer (1000, 2011). Hasil penelitian ini bermanfaat bagi masing-masing agen sebagai acuan dalam menentukan batas-batas stok dan memprediksi rata-rata biaya harian.","PeriodicalId":31315,"journal":{"name":"Jti Undip Jurnal Teknik Industri","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-11-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41355161","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"PENJADWALAN DISTRIBUSI BBM UNTUK SELF PROPELLED OIL BARGE (SPOB) BERBASIS METODE ANALYTICAL HIERARCHY PROCESS (AHP)","authors":"Pitarsono Yulihartanto","doi":"10.14710/JATI.16.3.189-198","DOIUrl":"https://doi.org/10.14710/JATI.16.3.189-198","url":null,"abstract":"Pelaksanaan kegiatan operasional di area offshore pada perusahaan eksplorasi dan eksploitasi minyak dan gas bumi membutuhkan bahan bakar yang cukup banyak. Bahan bakar ini sebagian besar digunakan untuk mobilisasi berbagai jenis kapal sebagai fuel object dan operasional harian proses produksi. Terdapat beberapa kriteria umum yang menjadi dasar penjadwalan pengisian BBM, namun setiap koordinator berhak menyusun penjadwalan berdasarkan pengalaman dan subjektifitas masing-masing. Oleh karena itu jadwal yang disusun antar koordinator bisa sangat berbeda, agar memiliki standar yang seragam maka sangat diperlukan suatu metode yang terstruktur dengan kriteria standar dalam pengambilan keputusan penyusunan penjadwalan pengisian BBM. Penelitian ini bertujuan untuk mengetahui kriteria apa saja yang menjadi dasar pertimbangan dalam penjadwalan pengisian BBM dan mengembangkan suatu sistem agar keputusan penjadwalan yang diambil bisa terukur dan dipertanggungjawabkan dengan baik. Metode yang digunakan pada penelitian ini adalah rating approach Analytical Hierarchy Process (AHP), sedangkan pengelompokan kapal (klaster) yang akan diisi menggunakan metode hierarki agglomerative, complete linkage dengan euclidean distance. Hasil dari penelitian ini menunjukkan bahwa area kerja akan dibagi menjadi 3 klaster dengan jumlah SPOB sebanyak 3.  Selanjutnya kriteria yang dijadikan dasar pertimbangan dalam pengambilan keputusan penjadwalan pengisian BBM adalah  fuel remaining day fuel object, prioritas operasi, akses menuju fuel object dan jarak SPOB dengan fuel object. Berdasarkan analisis implementasinya, metode penjadwalan dengan menggunakan rating approach AHP dapat memberikan jadwal yang konsisten, terukur,bisa dipertanggungjawabkan, dan sangat mudah diimplementasikan serta dapat menghindari terjadinya perbedaan penjadwalan (subjektivitas) antar koordinator.        Abstract[Fuel Distribution Scheduling For Self Propelled Oil Barge (SPOB) Based On The Hierarchy Process Analityc Method] The implementation of operational activities in the offshore area of oil and gas exploration and exploitation companies requires quite a lot of fuel. This fuel is mostly used for the mobilization of various types of ships as a fuel object and for the daily operations of the production process. There are several general criteria that form the basis for scheduling refueling, but each coordinator has the right to arrange a schedule based on their own experience and subjectivity. Therefore, the schedule prepared between the coordinators can be very different, in order to have a uniform standard, it is necessary to have a structured method with standard criteria in making decisions on the preparation of fuel filling scheduling. This study aims to find out what criteria are the basic considerations in scheduling refueling and develop a system so that scheduling decisions taken can be measured and accounted for properly. The method used in this study is the rating approach Analytical Hierarchy","PeriodicalId":31315,"journal":{"name":"Jti Undip Jurnal Teknik Industri","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43744800","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"ANALISIS PENGENDALIAN PERSEDIAAN AUX RAW MATERIAL MENGGUNAKAN METODE MIN-MAX STOCK DI PT. MITSUBISHI CHEMICAL INDONESIA","authors":"Salsabila Audina, Arfan Bakhtiar","doi":"10.14710/JATI.16.3.161-168","DOIUrl":"https://doi.org/10.14710/JATI.16.3.161-168","url":null,"abstract":"PT. Mitsubishi Chemical Indonesia merupakan perusahaan yang bergerak di bidang industri polyester yang memproduksi Purified Terephthalic Acid (PTA) terbesar di Indonesia. PTA adalah suatu senyawa yang tidak tersedia di alam yang dibuat dari sintesa kimia. Terdapat auxiliary raw material yang diperlukan untuk membantu proses produksi PTA agar dapat berjalan dengan lancar, seperti Hydrobromic Acid (HBr) dan Soda Ash Dense (Na2CO3). Perusahaan belum memiliki jumlah safety stock padahal perusahaan harus mengendalikan persediaan auxiliary raw material agar dapat menghindari kekurangan dan kelebihan bahan baku yang menyebabkan perusahaan dapat mengeluarkan biaya lebih banyak. Hasil perhitungan memperlihatkan bahwa metode min-max stock menunjukan jumlah safety stock bahan baku Hydrobromic Acid yaitu sebesar 17,5 ton dan untuk Soda Ash Dense yaitu sebesar 5,41 ton. Penentuan jumlah persediaan antara kebijakan perusahaan dengan hasil perhitungan metode min-max stock memiliki beberapa perbedaan. Dari perbedaan tersebut, perusahaan dapat menghemat total biaya persediaan sebesar Rp 7.550.000,00 untuk Hydrobromic Acid dan Rp 11.221.224,16 untuk Soda Ash. Frekuensi pemesanan yang terlalu sering dengan ukuran pemesanan yang besar menyebabkan total biaya persediaan menjadi tinggi. Dari hasil tersebut perusahaan perlu menerapkan metode min-max stock untuk mengendalikan persediaan bahan baku supaya dapat menghemat biaya pengeluaran. Abstract[Inventory Control Analysis of Aux Raw Material Using Min-Max Stock Method in Mitsubishi Chemical Indonesia Company] Mitsubishi Chemical Indonesia is a company engaged in the polyester industry that produces the largest Purified Terephthalic Acid (PTA) in Indonesia. PTA is a compound that is not available in nature, so it is made by chemical synthesis. There are auxiliary raw materials that are needed to help the PTA production process, so it can run well, such as Hydrobromic Acid (HBr) and Soda Ash Dense (Na2CO3). The company don’t have the safety stock even though the company should control the aux raw material inventory to avoid the company to run out of stock or overstock, that causes the company to spend a lot of money. The calculations result shows that the amount of the safety stock for Hydrobromic Acid is 17.5 tons and for Soda Ash is 5.41 tons. The determined number of inventories between company policy and the calculation of the min-max stock method have several differences. From those differences, the company can save the total inventory cost amounted at IDR 7.550.000,00 for Hydrobromic Acid and IDR 11.221.224,16 for Soda Ash. High frequency of orders with a large order size can cause the total inventory cost to be high. From that result, the company needs to apply a min-max stock to control inventory and to save money on expenses.Keywords: inventory; min-max stock method; out of stock; overstock; TIC","PeriodicalId":31315,"journal":{"name":"Jti Undip Jurnal Teknik Industri","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44362005","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"ONLINE PRICING FOR SMALL MEDIUM ENTERPRISES’ PRODUCTS IN THE EX-LOCALIZATION OF DOLLY SURABAYA","authors":"I. J. Mulyana, I. Gunawan, Dian Trihastuti, Yehezkiel Prakoso Putra Yunen, Dwi Agustin Nuriani Sirodj","doi":"10.14710/JATI.16.3.169-176","DOIUrl":"https://doi.org/10.14710/JATI.16.3.169-176","url":null,"abstract":"Numerous Small and Medium Enterprises (SMEs) do not have a basic method in pricing decisions. Many times, this decision comes up based on an intuitive probe instead of a detailed analysis. This could lead to marketing problems, which may result in disruptions of financial liquidity. This also applies to SMEs wishing to sell products through the online channel. They need a proper pricing strategy, considering its different marketing strategies. Sales made through both offline channels (conventional stores) and online channels are known as Dual-Channel Supply Chain (DCSC). It is argued that the pricing decision at DCSC needs to consider consumer preferences in selecting the sales channel. One assumption commonly adopted in the DCSC pricing model is that the lost value if consumers purchase products through online channels. Therefore, the pricing decision for the online channel should be cheaper than the price on the offline channel. This study aims to assist SMEs in the ex-localization of Dolly in Surabaya in determining the price of products to be sold through online channels. Three types of products: batik, chips, and leather shoes were selected as research samples to represent the product groups: craft, fashion, and processed food. This study proposes an optimal online price strategy through experiments with a mathematical model. Model parameters, namely consumer preferences in choosing sales channels, are obtained through surveys. Apart from that, surveys are also used to reveal which platforms consumers are interested in shopping online. Shopee and Instagram were chosen by respondents as the most popular marketplaces and social media for online shopping. Finally, the online prices proposed for the batik product are IDR 82,500-IDR 66,000; chips Rp7,620-Rp6,336; and leather shoes Rp.103,800-Rp82,200.","PeriodicalId":31315,"journal":{"name":"Jti Undip Jurnal Teknik Industri","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47960566","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"FUZZY FMEA APPLICATION TO IDENTIFICATION RISK IN-PROCESS PRODUCTION OF TOYOTA HI-ACE WIRING HARNESS PRODUCT","authors":"Diah Septiyana","doi":"10.14710/JATI.16.3.153-160","DOIUrl":"https://doi.org/10.14710/JATI.16.3.153-160","url":null,"abstract":"In product manufacture, the high failure rate problem of produce product is the number of product defects. Several types of defects have a high enough percentage. To solve this problem, we need to identify the failures and to get the assessment information of the three risk factors. Our research using the traditional FMEA method at the production of Wiring Harness products to shows the current condition of various modes of failure in those areas. This study focuses on implementing fuzzy FMEA to identify the potential risks that may occur along with the assembling of the Wiring Harness process. The fuzzy FMEA approach is preventing product and process problems before they occur, this paper is also expected to result in some mitigation effort that can be applied to improve the Wiring Harness production process. With the Fuzzy FMEA method, we have found the highest FRPN value that shows the highest defect such as damage insulation is 8.5, damage terminal is 8.5, and the damaged part is 8.5 and the highest RPN from the traditional FMEA is damage insulation (324).  To solve this problem, we propose to use the fishbone diagram and give suggestions for improvements to the highest failure modes that are damaged insulation.","PeriodicalId":31315,"journal":{"name":"Jti Undip Jurnal Teknik Industri","volume":"16 1","pages":"153-160"},"PeriodicalIF":0.0,"publicationDate":"2021-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46825013","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"PENGURANGAN RISIKO MUSCULOSKELETAL DISORDERS PADA AREA MESIN LASER PERFORATOR DI PERUSAHAAN ROKOK MENGGUNAKAN OWAS DAN QFD","authors":"Hery Hamdi Azwir","doi":"10.14710/JATI.16.3.177-188","DOIUrl":"https://doi.org/10.14710/JATI.16.3.177-188","url":null,"abstract":"Di dalam perusahaan produksi rokok ini terdapat sebuah mesin laser perforator. Setelah pemasangan mesin laser perforator 50 timbul masalah yang berhubungan dengan gangguan muskuloskeletal. Saat dilakukan wawancara, operator mengeluhkan adanya nyeri punggung bawah  karena penanganan material dilakukan secara manual. Setelah dilakukan analisis dengan metode OWAS pada dua kegiatan bongkar muat ditemukan masalah yang berhubungan dengan gangguan muskuloskeletal. Dari hasil analisis ditemukan bahwa aktivitas pemuatan (loading) dikategorikan sebagai tindakan korektif 3 artinya postur tubuh berpengaruh sangat merugikan pada sistem muskuloskeletal, sedangkan kegiatan pembongkaran (unloading) termasuk tindakan korektif 2 yang tidak berpengaruh nyata terhadap sistem muskuloskeletal. Selain itu, analisis gaya tekan dilakukan hanya untuk aktivitas pembebanan terhadap gaya tekan total yang bekerja pada L5/ S1. Gaya tekan untuk aktivitas pembebanan adalah 7.186,22 Newton atau lebih dari dua kali lipat dari batas aman maksimum 3.400 Newton. Perbaikan dilakukan dengan menggunakan metode QFD. Sebagai solusinya adalah dibuat troli. Troli tersebut mampu mereduksi gaya tekan total pada aktivitas pembebanan menjadi 3.180,52 Newton dan berhasil mengubah menjadi kategori tindakan korektif 1. Abstract[REDUCTION OF MUSCULOSCELETAL DISORDERS RISK ON LASER PERFORATOR MACHINES AREA IN CIGARETTE COMPANIES USING QFD AND OWAS] Inside this cigarette production company, there is a laser perforator machine. After the installation of the laser perforator machine 50, problems related to musculoskeletal disorders arise. During the interview, the operator complained about low back pain due to manual handling of the material. After analyzing the OWAS method on two loading and unloading activities, problems were found related to musculoskeletal disorders. It was found that the loading activity was categorized as 3 meaning that posture had a very detrimental effect on the musculoskeletal system. Meanwhile, unloading activities included category 2 which had no significant effect on the musculoskeletal system. In addition, the biomechanical analysis was carried out only for the loading activity against the total compressive force acting on L5 / S1. The compressive force for loading activity is 7,186.22 Newton or more than twice the maximum safe limit of 3,400 Newton. Repairs were made using the QFD method. The solution is to make the moving trolley. The moving trolley is able to reduce the total compressive force on the loading activity to 3,180.52 Newton and also, reduce the level to category 1.Keywords: biomechanics; musculoskeletal disorders; Ovako Working Posture Analysis System; OWAS; Quality Function Deployment; QFD; Trolley","PeriodicalId":31315,"journal":{"name":"Jti Undip Jurnal Teknik Industri","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45083660","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"ANALISIS KUALITAS LAYANAN ADMINISTRASI BAGI MASYARAKAT (STUDI KASUS: KANTOR KECAMATAN DI BANDUNG UTARA)","authors":"Jimmy Gozaly, Yulianti Talar","doi":"10.14710/jati.16.2.93-101","DOIUrl":"https://doi.org/10.14710/jati.16.2.93-101","url":null,"abstract":"Kecamatan merupakan satuan dinas pemerintah yang berada langsung di bawah kabupaten memiliki fungsi sebagai pelaksana program pembangunan dan melayani masyarakat dalam urusan administrasi dan kependudukan. Untuk dapat memberikan pelayanan yang terbaik bagi masyarakat, kantor kecamatan perlu mengetahui sejauh mana kualitas pelayanan yang telah dilakukan selama ini, sehingga dapat mengupayakan peningkatan yang sesuai dengan tuntutan dan penilaian masyarakat. Penelitian ini mencoba untuk mengukur pencapaian keprimaan layanan administrasi dan menetapkan prioritas perbaikan kinerja berdasarkan penilaian pengguna jasa layanan. Variabel penelitian disusun berdasarkan Lima Dimensi Kualitas Pelayanan (SERVQUAL), yaitu tangible, reliability, responsiveness, assurance, dan emphaty. Pengumpulan data dilakukan melalui kuesioner dan diolah dengan menggunakan Regresi Linier Berganda, Importance Performance Analysis (IPA), dan Uji Hipotesis Rata-rata. Hasil dari penelitian menunjukkan bahwa bahwa pencapaian keprimaan layanan administrasi pada saat ini telah baik namun dengan tingginya tuntutan pengguna jasa terhadap kualitas pelayanan, maka perbaikan kinerja secara keseluruhan tetap harus dilakukan, khususnya terhadap dimensi assurance yang mempengaruhi penilaian terhadap keprimaan layanan administrasi. Abstract[Public Administrative Services Quality Analysis (Case Study: District Office in Bandung Utara)] The district is a government service unit that is directly under the regency and has functions as implementing development programs and serving the public in administrative and population matters. To be able to provide the best public service, the district office needs to know the extent to which the quality of service has been carried out so far so that it can strive for improvements that appropriate to public demands and assessments. This study attempts to determine public evaluation of administrative services excellence and to set priorities for performance improvement based on service user ratings.  Research variables were compiled based on the Five Dimensions of Service Quality (SERVQUAL) ), namely tangible, reliability, responsiveness, assurance, and empathy. Data collection is done through a questionnaire and processed using Multiple Linear Regression, Importance Performance Analysis (IPA), and Average Hypothesis Test. The results of the study indicate that the current achievement of administrative service excellence is good however, with the high demands of service users on service quality, overall performance improvement must still be made, particularly on the dimension of assurance that affects the assessment of the administrative service excellence.Keywords: Five Dimensions of Service Quality; Importance Performance Analysis; The Average Hypothesis Test, Multiple Linear Regression","PeriodicalId":31315,"journal":{"name":"Jti Undip Jurnal Teknik Industri","volume":"84 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-06-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74606483","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"DESAIN SISTEM INFORMASI UNTUK TRACKING DAN TRACING PADA WAREHOUSE DENGAN MENGGUNAKAN TEKNOLOGI QR CODE","authors":"Ivan Taufan Adiwinoto","doi":"10.14710/jati.16.2.102-108","DOIUrl":"https://doi.org/10.14710/jati.16.2.102-108","url":null,"abstract":"Industrial Revolution 4.0 menyebabkan pelaku supply chain untuk dapat terus beradaptasi dengan teknologi agar tetap kompetitif. Salah satu cara yang dapat digunakan bagi pelaku supply chain adalah dengan menerapkan teknologi IoT untuk membantu memudahkan pelaku supply chain dalam melakukan proses tracking dan tracing inventory. Dengan adanya IoT ini, seluruh pergerakan mulai dari proses penerimaan inventory sampai proses pengeluaran inventory dapat tercatat secara sistem online. Proses tracking dan tracing ini bertujuan untuk membantu mengetahui posisi dari inventory pada warehouse dan memastikan jika inventory dikeluarkan mengikuti aturan FIFO. Desain sistem berbasis IoT ini dibuat dengan menggunakan metode pendekatan System Development Live Cycle (SDLC) sampai pada tahapan desain sistem. Hasil akhir dari studi ini adalah desain sistem informasi yang menggunakan teknologi IoT dan QR code untuk proses tracking dan tracing inventory di dalam warehouse. Dengan adanya sistem informasi ini, jumlah inventory yang kadaluarsa dapat menurun. Abstract[Information System Design for Tracking and Tracing Using QR Code in Warehouse] Industrial Revolution 4.0 causes supply chain player to continue adapting technology to stay competitive. One way for supply chain player is by implementing Internet of Things (IoT) for tracking dan tracing inventory in supply chain process. With IoT, all inventory movement and activity from inbound area to outbound area can be recorded by system. This tracking and tracing process aim to help determine the position of the inventory in warehouse and ensure the issued inventory is following FIFO rules. This IoT-based system created using System Development Live Cycle (SDLC) approach up to system design step. The result of this study is an information system design that uses IoT and QR code technology for tracking and tracing inventory in warehouse. With this information system, the amount of expired inventory can decrease.Keyword: supply chain; tracing; tracking; QR code","PeriodicalId":31315,"journal":{"name":"Jti Undip Jurnal Teknik Industri","volume":"7 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-06-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82097741","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}