{"title":"ANALISI PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN MAHASISWA MAHASISWA DENGAN KEPERCAYAAN SEBAGAI VARIABEL INTERVENING PADA FAKULTAS EKONOMI UNIVERSITAS ISLAM KALIMANTAN BANJARMASIN","authors":"A. Santi, R. Rina","doi":"10.20527/JWM.V7I2.179","DOIUrl":"https://doi.org/10.20527/JWM.V7I2.179","url":null,"abstract":"Evaluation on the service quality and trust can develop positive perceptions in an effort to provide students’ satisfaction. The purposes of this study are to find out and analyze the effect of service quality on students’ trust, knowing and analyze the effect of trust on students’ satisfaction and analyze the indirect effect of service quality on students’ satisfaction through trust as an intervening variable. With a purposive sampling technique, there are 150 people sampled as respondents. The analysis technique used to test the hypothesis is Structural Equation Modelling. The results showed that service quality has significant effect on students’ trust. The trust has significant effect on the level of students’ satisfaction, but there is no indirect effect of the service quality on students’ satisfaction through students’ trust in the Economics Faculty of the Islamic Kalimantan University","PeriodicalId":31176,"journal":{"name":"JWM Jurnal Wawasan Manajemen","volume":"7 1","pages":"113-124"},"PeriodicalIF":0.0,"publicationDate":"2020-01-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46687361","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Pengaruh Implementasi Konsep Kaizen Terhadap Kinerja Karyawan Pt Adaro Indonesia Di Divisi External Relations","authors":"Aliza Rahmi Saidah, Tinik Sugiati","doi":"10.20527/JWM.V7I2.183","DOIUrl":"https://doi.org/10.20527/JWM.V7I2.183","url":null,"abstract":"This research aims to analyze the influence of Kaizen which consist of seiri (X 1 ), seiton (X 2 ), seiso (X 3 ), seiketsu (X 4 ) dan shitsuke (X 5 ) as independent variables to employee performance (Y) as dependent variable in External Relations Division at PT Adaro Indonesia. The method of this research used questionnaire with 83 employees of External Relations Division at PT Adaro Indonesia as a sample. The variables measurement uses Likert’s Scale technique with weighting scale from 1 to 5. To find out the correlation among variables X 1 , X 2 , X 3 , X 4 and X 5 towards Y uses statistical technique of correlation analysis, multiple linear regression and to test the significance rate uses F test and t test processed with SPSS program. In the findings of this present research shows that seiri (X 1 ) and shitsuke (X 5 ) as Kaizen were found to have a positive significant relationship with the employees’ performance. While seiton ( X 2 ), seiso ( X 3 ) and seiketsu ( X 4 ) have no significant relationship with the employees’ performance.","PeriodicalId":31176,"journal":{"name":"JWM Jurnal Wawasan Manajemen","volume":"7 1","pages":"163-177"},"PeriodicalIF":0.0,"publicationDate":"2020-01-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49345258","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"PENGARUH KOMPENSASI, KOMUNIKASI, DAN KEPUASAN KERJA TERHADAP KINERJA PEGAWAI KPPN BANJARMASIN","authors":"Muammar Marwa, Dahniar Dahniar, Tinik Sugiati","doi":"10.20527/JWM.V7I2.180","DOIUrl":"https://doi.org/10.20527/JWM.V7I2.180","url":null,"abstract":"This research aims to identify and to analyze the effect s of compensation (X1), communication (X2), and job satisfaction (X3) simultaneously and partially on the employee s’ performance (Y) of KPPN Banjamasin. This research is e x planatory research. The s amples in this study us ed saturated sample includ ing 30 respondents who are implementing the overall employee population of KPPN Banja r masin . To determine the influence of variables X1, X2, X3 to Y , statistical techniques were used; and multiple linear regression analysis was used to examine the effect s of simultaneous significance level using the F test ; and t test was used to test the level of significance partially. The data wa s processed using IBM SPSS version 21 program. The results showed that the variable compensation, communication and job satisfaction simultaneously and partially g a ve positive effect s on the employee’s performance. Among the three independent variables, the highest percentage of 8.2% wa s communication (X1) compared to the two other variables. This wa s due to that the employee s were basically unable to perform anything in general . Communication is needed in driving a broad strategy direction , including the compensation system and polic ies of implement ing job satisfaction need ed to be describe d into performance expectation , so that it will give p ositive effect s on an employee ’s performance .","PeriodicalId":31176,"journal":{"name":"JWM Jurnal Wawasan Manajemen","volume":"7 1","pages":"125-135"},"PeriodicalIF":0.0,"publicationDate":"2020-01-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46422124","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"PENGARUH JOB DEMAND TERHADAP KINERJA ANGGOTA POLRI DENGAN VARIABEL STRES DAN BURNOUT SEBAGAI VARIABEL MEDIASI (Studi Pada Satuan Kerja Direktorat Reserse Narkoba Kepolisian Daerah Kalimantan Selatan)","authors":"Lofty Yulius Yoshua Siahaan, Hastin Umi Anisah, Rini Rahmawati","doi":"10.20527/JWM.V7I2.186","DOIUrl":"https://doi.org/10.20527/JWM.V7I2.186","url":null,"abstract":"Based on No. Perkap. 22 of 2010 about duties and functions of Ditresnarkoba is to conduct investigations and investigating drug crime. This study aims to determine and analyze the influence between job demand on the performance of Police members in Police Directorate of Drugs Investigator South Kalimantan Work Unit with burnout and stress variables as mediation variableThis research method used questionnaires distributed to 57 police members who work on Ditresnarkoba South Kalimantan Police Department with 54 respondents from operational members and 3 respondents from the head of sub directorate. Measurement of this research using Likert scale with weight scale from 1 to 5 and data analysis technique using Partial Least Squares (PLS).The results showed that job demand (X1) to stress (Z1) did not affect t-statistic value t value (4,143> 1,96), stress (Z1) on performance (Y) has no effect the value of t-statistic t value (16,024> 1,96).","PeriodicalId":31176,"journal":{"name":"JWM Jurnal Wawasan Manajemen","volume":"7 1","pages":"184-201"},"PeriodicalIF":0.0,"publicationDate":"2020-01-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43111998","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"PENGARUH AKTIFITAS GALERI INVESTASI, MODAL MINIMAL INVESTASI, PERSEPSI RESIKO DAN PERSEPSI RETURN TERHADAP MINAT INVESTASI SAHAM SYARIAH (Studi pada Mahasiswa Uniska MAB Banjarmasin)","authors":"Purboyo Purboyo, Rizka Zulfikar, T. Wicaksono","doi":"10.20527/JWM.V7I2.181","DOIUrl":"https://doi.org/10.20527/JWM.V7I2.181","url":null,"abstract":"Stocks traded on the Indonesia Stock Exchange (IDX) in addition to conventional stocks also have sharia shares, sharia shares are shares traded on the capital market and do not conflict with Islamic law, the purpose of this study is to know and analyze the effects of investment gallery activities, Minimum investment capital, risk perceptions and perceptions of return in sharia investments among Uniska MAB Banjarmasin students. The population in this study were Uniska MAB Banjarmasin students with a sample of 137 respondents. Sampling using a purposive sampling method, and the number of samples based on Slovin formula. Data collection uses a questionnaire, then do data editing. Data analysis techniques using SEM (Structural Equation Model) analysis using IBM AMOS version 22 software, so that the model that will explain the relationship between variables to explain the interest in investing in sharia stocks. The results of this study are: (1) The variable of investment gallery activities have a significant effect on students' interest in investing in Islamic stocks. (2) Perception of return does not have a significant effect on the interest of students to invest in Islamic stocks. (3) Risk perception has no significant effect on the interest of students to invest in sharia. (4) Minimum investment capital has a significant effect on students' interest in investing in sharia.","PeriodicalId":31176,"journal":{"name":"JWM Jurnal Wawasan Manajemen","volume":"7 1","pages":"136-150"},"PeriodicalIF":0.0,"publicationDate":"2020-01-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41588954","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"PENGARUH LIKUIDITAS DAN LEVERAGE TERHADAP PROFITABILITAS DAN NILAI PERUSAHAAN PADA PERUSAHAAN PERBANKAN DI BEI","authors":"Y. Putra, Ni Luh Putu Wiagustini","doi":"10.20527/JWM.V1I2.47","DOIUrl":"https://doi.org/10.20527/JWM.V1I2.47","url":null,"abstract":"High corporate value of a company will attract investors to invest in the company. Company value on companies that went public in the long-term improvement is affected by profi tability, the higher the value of the company’s profi tability is also higher the value of the company, and the lower the profi tability of a company refl ects the low value of the company. Investors buy stocks in companies that go pubilc in order to benefi t from the investments made. This study aimed to analyze the infl uence of Liquidity and Leverage on Profi tability and Value.The population used in this study is a banking company listed in Indonesia Stock Exchange (BEI) in 2007 to 2011 by 31 companies. The sampling technique used was purposive sampling. Samples taken in this study were 20 companies for 5 years. Techniques of data analysis in this study using Path analysis.The results showed that: 1) no signifi cant positive effect of liquidity on profi tability. 2) leverage gives a signifi cant positive effect on profi tability. 3) liquidity is not signifi cant positive effect on a fi rm value. 4) Liquidity positive effect on company value through profi tability. 5) Leverage gives a signifi cant positive effect on fi rm value. 6) Leverage has a positive effect on fi rm value through profi tability. 7) Profi tability gives a signifi cant positive effect on company value. Keywords :Liquidity, Leverage, Profi tability, Company Value","PeriodicalId":31176,"journal":{"name":"JWM Jurnal Wawasan Manajemen","volume":"1 1","pages":"215-232"},"PeriodicalIF":0.0,"publicationDate":"2019-02-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47105041","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Rahmatul Jannatin Naimah, M. Firdaus, Ahmad Rifani
{"title":"Analisis Penerapan Relationship Maintenance Strategy Melalui Penggunaan Media Sosial(Studi Pada Twitter Perbankan di Indonesia)","authors":"Rahmatul Jannatin Naimah, M. Firdaus, Ahmad Rifani","doi":"10.20527/JWM.V1I2.44","DOIUrl":"https://doi.org/10.20527/JWM.V1I2.44","url":null,"abstract":"Nowadays, banks are actively using twitter in order to maintain relationships with customers. Unfortunately, the trend of using social media as Relationship Maintenance Strategy (RMS) for the banking industry is not supported by adequate research in the realm of marketing public relation science. Positivity, openness, task sharing, networking, access, and assurance are six dimensions that can be used to measure the application of RMS through twitter. Thus, this research aims to analyze whether there are differences in the implementation of RMS in the Indonesia Banking Industry through content analysis of its offi cial twitter. The banks that will be further investigated are the three top banks belonging to Indonesia Bank Loyalty Index (IBLI) and Most Followed Bank (MFB). Research fi ndings resulted Banks belonging to IBLI and MFB group has a different level implementation of RMS through twitter. The overall level of implementation were found in two groups are still very low, especially in the task sharing dimension. IBLI banks more implement the dimension of RMS than MFB bank group. Assurance was most widely used on the two banking groups. Keywords : Relationship Maintenance Strategy, Marketing Public Relation, Banking, Twitter.","PeriodicalId":31176,"journal":{"name":"JWM Jurnal Wawasan Manajemen","volume":"1 1","pages":"153-166"},"PeriodicalIF":0.0,"publicationDate":"2019-02-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46894975","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Pengaruh Keputusan Bauran Promosi Terhadap Pengambilan Keputusan Pembelian Nomor Perdana Telkom Flexi di Kota Banjarmasin","authors":"S. Imelda, Marijati Sangen","doi":"10.20527/JWM.V1I2.49","DOIUrl":"https://doi.org/10.20527/JWM.V1I2.49","url":null,"abstract":"This study aims to determine the infl uence of the promotion mix (advertising, personal selling, sales promotion, public relations, and direct marketing and on-line) partial and simultaneous decision to purchase prime numbers TELKOMFlexi in Banjarmasin city. This research was conducted using a survey method, which is carried out on 219 respondents spread across fi ve districts in the city of Banjarmasin. This is a descriptive study and verifi cation. Data were collected by distributing questionnaires, interviews and document searches, while the method of data analysis is a data analysis using Structur Equetion Modelling (SEM). The results showed that the promotional mix consisting of: advertising, sales promotion, personal selling, do not have a signifi cant infl uence on the purchase decision process TelkomFlexi Prime Numbers in Banjarmasin city, while the variables that are signifi cant public relations and direct marketing to the buying decision process Prime Numbers TelkomFlexi in the city of Banjarmasin. Keyword :Promotional Mix, Decision Making, Prime Numbers TelkomFlexi.","PeriodicalId":31176,"journal":{"name":"JWM Jurnal Wawasan Manajemen","volume":"1 1","pages":"259-280"},"PeriodicalIF":0.0,"publicationDate":"2019-02-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43326714","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Peranan Keterlibatan Dalam Memprediksi Perilaku Loyalitas Konsumen Pada Private Store Apparel Brands Di Banjarmasin","authors":"Nuril Huda, Siti Aliyati Albushairi","doi":"10.20527/JWM.V1I2.46","DOIUrl":"https://doi.org/10.20527/JWM.V1I2.46","url":null,"abstract":"Private store brands as retail market conspicuous presence of other store brands. Advances in technology have changed the taste and preferences of the customers choice. What is perceived consumer can signifi cantly increase brand loyalty as a result of the marketing strategy. This study aims to identify the profi le of the customer based on demographic variables, determine the factors that infl uence purchasing decisions clothing brand, know the factors that infl uence brand loyalty engagement, and perceptual mapping user customers based products and factors involved. The analytical tool used is the Factor Analysis and Biplot. The results showed that the profi le of the customer private brands of apparel stores include male sex, age of respondents 20-29 years, not married, have no children, educated Bachelor, income Rp.2.000.000 , - until Rp2.999.999 , - . The structure of the factors that infl uence the purchase decision is personality, reference groups and families. While the most dominant factor is personality. Structure factors involved in predicting behavior and brand loyalty is a sign of risk importance, risk probability, pleasure , interest , and pleasure and risk probability . While the most dominant is the sign and risk importance. Customers are middle-income, unemployed self-employed , and private sector employees as well as highly educated close to all the factors that form factor . Keywords :involvement, brand loyalty, private store apparel brands","PeriodicalId":31176,"journal":{"name":"JWM Jurnal Wawasan Manajemen","volume":"1 1","pages":"191-214"},"PeriodicalIF":0.0,"publicationDate":"2019-02-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46065117","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"ANALISIS ABNORMAL RETURN SAHAMSEBELUM DAN SESUDAH PENGUMUMAN PERATURAN LOAN TO VALUE KPR(Studi Pada Perusahaan Properti Di Bursa Efek Indonesia)","authors":"Dwi Suharyanto, Rusdayanti Asma","doi":"10.20527/JWM.V1I2.50","DOIUrl":"https://doi.org/10.20527/JWM.V1I2.50","url":null,"abstract":"This study aims to analyze the abnormal stock return of property companies in Indonesia Stock Exchange as a result of the announcement of Bank Indonesia on the restriction of the maximum Loan to Value (LTV) of the mortgage loans. This study uses event study, which observed the average abnormal return over the 10 days prior to the announcement up to 10 days thereafter. The results showed that there was no signifi cant difference between the abnormal returns before and after the announcement. However, there is an increase in the number of days that experienced abnormal returns, ie 2 (two) days in the period before the announcement of a 5 (fi ve) days in the period thereafter. While at the moment of announcement there is no abnormal return. This suggests that the effect of the announcement was not immediately responded by the market, but there is a lag time for the market to react. These conditions may be caused investors do not have the experience to identify and measure the impact of LTV mortgage regulation. Signifi cant abnormal return occurs also varies, which is experiencing abnormal gain 3 days and 4 days of having abnormal loss, which shows the confusion in the market so it happened a few times stock price correction. Another possibility for the market considers these policies also have a positive side. Properties company performance may be declining, but the industry would likely have a positive impact in the long run because it will reduce the risk of price bubbles. Keyword : Abnormal Return, Event Study, Mortgage Loan, Loan to Value.","PeriodicalId":31176,"journal":{"name":"JWM Jurnal Wawasan Manajemen","volume":"1 1","pages":"281-298"},"PeriodicalIF":0.0,"publicationDate":"2019-02-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48392992","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}