European Conference on Information Systems最新文献

Rfid/Internet of Things Systems on the boundary between Public and Private Sectors: an Ant Study of multiplicity 公共和私营部门边界上的Rfid/物联网系统:多样性的蚁群研究

European Conference on Information Systems Pub Date : 2020-09-03 DOI: 10.26686/wgtn.12910070

Marta Vos, J. Cranefield

{"title":"Rfid/Internet of Things Systems on the boundary between Public and Private Sectors: an Ant Study of multiplicity","authors":"Marta Vos, J. Cranefield","doi":"10.26686/wgtn.12910070","DOIUrl":"https://doi.org/10.26686/wgtn.12910070","url":null,"abstract":"© 2017 Proceedings of the 25th European Conference on Information Systems, ECIS 2017. All rights reserved. Radio Frequency Identification (RFID) systems are becoming increasingly common in applications that are shared between the public and private sectors. These systems facilitate supply chain, traceability and sensor functions, not to mention the application of RFID technology in enabling the Internet of Things. Despite their increasing ubiquity, the management of public-private RFID systems is under-researched and little understood. This research addresses a gap in literature by using Actor-Network Theory (ANT) to uncover the public-private RFID network. It was found that the public-private sector relationship is initially characterised by stereotypical views which diminish as sectors work together. Further, the public sector in this context was seen to be a multiplicity with four different performances, public sector as a member of the public-private partnership; as legislator; as enforcer and as funding provider. This multiplicity is shown to lead to confusion within public-private partnerships as members of the partnership are not always clear about which performance of the public sector they are enacting, or interacting with. ANT provided a sound basis to explore such a complex networked system, its inclusion of technology within the construction of the social offers a way of understanding complexity within internet of things based applications.","PeriodicalId":309896,"journal":{"name":"European Conference on Information Systems","volume":"3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-09-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126818183","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 3

Talking to me? Creating Networks from Online Community Logs 跟我说话?使用在线社区日志创建网络

European Conference on Information Systems Pub Date : 2020-09-03 DOI: 10.26686/wgtn.12910082

R. Helms, W. Ai, J. Cranefield

{"title":"Talking to me? Creating Networks from Online Community Logs","authors":"R. Helms, W. Ai, J. Cranefield","doi":"10.26686/wgtn.12910082","DOIUrl":"https://doi.org/10.26686/wgtn.12910082","url":null,"abstract":"Online communities offer many potential sources of value to individuals and organisations. However, the effectiveness of online communities in delivering benefits such as knowledge sharing depends on the network of social relations within a community. Research in this area aims to understand and optimize such networks. Researchers in this area employ diverse network creation methods, with little focus on the selection process, the fit of the selected method, or its relative accuracy. In this study we evaluate and compare the performance of four network creation methods. First we review the literature to identify four network creation methods (algorithms) and their underlying assumptions. Using several data sets from an online community we test and compare the accuracy of each method against a baseline ('actual') network determined by content analysis. We use visual inspection, network correlation analysis and sensitivity analysis to highlight similarities and differences between the methods, and find some differences significant enough to impact study results. Based on our observations we argue for more careful selection of network creation methods. We propose two key guidelines for research into social networks that uses unstructured data from online communities. The study contributes to the rigour of methodological decisions underpinning research in this area.","PeriodicalId":309896,"journal":{"name":"European Conference on Information Systems","volume":"196 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-09-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122677410","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

"having Skin in the Game": a Value tension Study of an Inter- Agency IT Project “利益攸关”:跨部门IT项目的价值张力研究

European Conference on Information Systems Pub Date : 2020-09-02 DOI: 10.26686/wgtn.12910049.v1

Randall Smith, J. Cranefield

{"title":"\"having Skin in the Game\": a Value tension Study of an Inter- Agency IT Project","authors":"Randall Smith, J. Cranefield","doi":"10.26686/wgtn.12910049.v1","DOIUrl":"https://doi.org/10.26686/wgtn.12910049.v1","url":null,"abstract":"© 2017 Proceedings of the 25th European Conference on Information Systems, ECIS 2017. All rights reserved. This study seeks to better understand the challenges involved in early stage development of citizen-facing Joined-Up Government and the mitigating strategies used to address these issues. In-depth interviews were carried out with 11 members of a unique, cross-agency case, the SmartStart life event project, the first of a planned suite of life event services in New Zealand’s public sector. Three key underlying value tensions were identified as contributing to agency challenges: New Public Management versus Joined-Up Government, Immediate Needs versus Long Term Benefits, and Waterfall versus Agile development approaches. Participants successfully addressed these value tensions through three concurrent mitigating strategies: active stewardship, citizen centricity, and creation of reusable artefacts. A framework is proposed, based on the concept of a base isolator, to illustrate the dynamics between the underlying value tensions and mitigating strategies, which enable effective practice of Joined-Up Government. Understanding these value tensions and their relationship to the mitigating strategies has implications for both practitioners and researchers.","PeriodicalId":309896,"journal":{"name":"European Conference on Information Systems","volume":"47 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-09-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114804282","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

On the adoption of crowdsourcing for theory testing 论采用众包进行理论检验

European Conference on Information Systems Pub Date : 2020-07-07 DOI: 10.26686/wgtn.12616919.v1

I. Enwereuzo, P. Antunes, D. Johnstone

引用次数: 1

Information Technology Competency and Organizational Agility: Roles of Absorptive Capacity and Information Intensity 信息技术胜任力与组织敏捷性:吸收能力和信息强度的作用

European Conference on Information Systems Pub Date : 2020-04-21 DOI: 10.1108/itp-12-2018-0560

Hongyi Mao, Shan-yi Liu, Jinlong Zhang, Yajun Zhang

{"title":"Information Technology Competency and Organizational Agility: Roles of Absorptive Capacity and Information Intensity","authors":"Hongyi Mao, Shan-yi Liu, Jinlong Zhang, Yajun Zhang","doi":"10.1108/itp-12-2018-0560","DOIUrl":"https://doi.org/10.1108/itp-12-2018-0560","url":null,"abstract":"Organizational agility has become increasingly essential for contemporary organizations to survive and compete in this information age. Although scholars have discussed the possible effects of information technology (IT) competency on organizational agility, existing knowledge on IT–agility relationship is limited. An integration analysis of internal capability and external environment is lacking. This study investigates the mediating role of absorptive capacity and the moderating role of information intensity in IT‒agility relationship to fill the research gap. Empirical evidence from the data of 165 organizations in China shows that the effects of absorptive capacity are multifaceted and nuanced. In particular, absorptive capability partially mediates the effects of IT knowledge and IT operations on market capitalizing agility and fully mediates their effects on operational adjustment agility. No mediations are found in IT objects. The results also show that information intensity strengthens the effects of IT operations and objects on absorptive capacity. We then discuss theoretical and practical implications.","PeriodicalId":309896,"journal":{"name":"European Conference on Information Systems","volume":"18 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-04-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122857947","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 32

Personalising the is Classroom - Insights on Course Design and Implementation 个性化课堂——课程设计与实施的见解

European Conference on Information Systems Pub Date : 2018-07-31 DOI: 10.1007/978-3-658-23095-1_4

Philipp Melzer, M. Schoop

引用次数: 6

The Impact of Interpersonal Closeness cues in Text-based Healthcare Chatbots on Attachment bond and the Desire to continue interacting: an Experimental Design 基于文本的医疗聊天机器人中人际亲密提示对依恋关系和继续互动愿望的影响:实验设计

European Conference on Information Systems Pub Date : 2018-06-23 DOI: 10.5167/UZH-158352

T. Kowatsch, M. Nißen, D. Rüegger, Mirjam Stieger

{"title":"The Impact of Interpersonal Closeness cues in Text-based Healthcare Chatbots on Attachment bond and the Desire to continue interacting: an Experimental Design","authors":"T. Kowatsch, M. Nißen, D. Rüegger, Mirjam Stieger","doi":"10.5167/UZH-158352","DOIUrl":"https://doi.org/10.5167/UZH-158352","url":null,"abstract":"Working alliance describes an important relationship quality between health professionals and patients and is robustly linked to treatment success. However, due to limited resources of health professionals, working alliance cannot always be promoted just-in-time in a ubiquitous fashion. To address this scalability problem, we investigate the direct effect of interpersonal closeness cues of text-based healthcare chatbots (THCBs) on attachment bond from the working alliance con-struct and the indirect effect on the desire to continue interacting with THCBs. The underlying research model and hypotheses are informed by counselling psychology and research on conver-sational agents. In order to investigate the hypothesized effects, we first develop a THCB codebook with 12 design dimensions on interpersonal closeness cues that are categorized into visual cues (i.e. avatar), verbal cues (i.e. greetings, address, jargon, T-V-distinction), quasi-nonverbal cues (i.e. emoticons) and relational cues (i.e. small talk, self-disclosure, empathy, humor, meta-relational talk and continuity). In a second step, four distinct THCB designs are developed along the continuum of interpersonal closeness (i.e. institutional-like, expert-like, peer-like and myself-like THCBs) and a corresponding study design for an interactive THCB-based online experiment is presented to test our hypotheses. We conclude this work-in-progress by outlining our future work.","PeriodicalId":309896,"journal":{"name":"European Conference on Information Systems","volume":"150 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-06-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134325573","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 22

Involvement Practices in Persuasive Service Encounters: the Case of Home Security Advice 劝导服务遭遇中的介入实践:家庭安全建议的案例

European Conference on Information Systems Pub Date : 2017-06-10 DOI: 10.5167/UZH-138170

Mateusz Dolata, G. Schwabe

{"title":"Involvement Practices in Persuasive Service Encounters: the Case of Home Security Advice","authors":"Mateusz Dolata, G. Schwabe","doi":"10.5167/UZH-138170","DOIUrl":"https://doi.org/10.5167/UZH-138170","url":null,"abstract":"Advisors providing non-commercial service encounters are neither trained nor explicitly incentivized to persuade the advisee. However, a whole range of encounters may benefit from enhanced persuasiveness to prevent the advisee from taking counterproductive decisions. Persuasion literature from the field of social psychology points to the persuadee’s involvement as a central factor of persuasive effect. Never- theless, little is known on how persuader addresses persuadee’s involvement and how those efforts can be supported by means of modern technology, especially in the non-commercial service encounters. Based on a detailed analysis of experimental service encounters and supported by the in situ studies of real advisory sessions, this study identifies a set of involvement practices, i.e., conversational practices that advisors engage in when trying to improve the advisee’s involvement and illustrates how these practices can be afforded with modern multimedia technology. Thereby, the manuscript proposes to bridge the notions of involvement from the conversation studies and from the persuasion literature. By pointing to the influence of IT on persuasive behaviour in service encounters, it brings together the concept of persuasive technology and service support as a subfield of IS. The manuscript offers novel perspective for framing the conversations and the practices in service encounters.","PeriodicalId":309896,"journal":{"name":"European Conference on Information Systems","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-06-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130173426","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 4

Shaping of Security Policy in an Indonesian Bank: Interpreting Institutionalization and Structuration 印尼银行安全政策的形成:解释制度化与结构性

European Conference on Information Systems Pub Date : 2017-02-21 DOI: 10.24002/kinerja.v19i1.530

Faisal M. Nasution, G. Dhillon

{"title":"Shaping of Security Policy in an Indonesian Bank: Interpreting Institutionalization and Structuration","authors":"Faisal M. Nasution, G. Dhillon","doi":"10.24002/kinerja.v19i1.530","DOIUrl":"https://doi.org/10.24002/kinerja.v19i1.530","url":null,"abstract":"Studi ini meneliti pembentukan kebijakan keamanan pada sebuah bank di Indonesia dengan menggunakanÂ teori institusional dan struktural sebagai kerangka teoritis. Penelitian mengenai keamanan sistem informasi pada umumnya kurang memperhatikan aspek-aspek sosial dalam perancangan dan pelaksanaan kebijakanÂ keamanan. Penelitian ini menggunakan studi kasus dengan sebuah bank pemerintah di Indonesia sebagaiÂ unit analisis. Kasus ini dipilih karena terjadinya peristiwa penjebolan sistem keamanan pada saat penelitianÂ ini dilakukan. Studi kasus ini membahas mengenai bagaimana kebijakan keamanan dibentuk dan pelajaranÂ penting apa saja yang dapat ditarik dari sudut pandang teori institusional dan stukturasi. Hasil penelitian iniÂ menunjukkan peranan penting dari sebuah desain sistem yang baik dan bagaimana faktor-faktor sosial dan politikÂ dipertimbangkan ketika merencanakan kebijakan keamanan. Kontribusi yang diberikan oleh hasil penelitian ini, antara lain adalah, menunjukkan bagaimana teori institusional dapat digunakan untuk menjelaskan bagaimanaÂ kekuatan institusional mempengaruhi desain dan penggunaan kebijakan keamanan. Kata Kunci: keamanan dan privasi sistem informasi, kebijakan keamanan, teori institusional, teori strukturasi","PeriodicalId":309896,"journal":{"name":"European Conference on Information Systems","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-02-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131762451","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 5

Media Meets Retail - Re-Evaluating Content Quality in the Context of B2C E-Commerce 媒体遇见零售——B2C电子商务背景下的内容质量再评价

European Conference on Information Systems Pub Date : 2016-06-15 DOI: 10.7892/BORIS.105397

Benedikt Berger, C. Matt

{"title":"Media Meets Retail - Re-Evaluating Content Quality in the Context of B2C E-Commerce","authors":"Benedikt Berger, C. Matt","doi":"10.7892/BORIS.105397","DOIUrl":"https://doi.org/10.7892/BORIS.105397","url":null,"abstract":"In the increasingly competitive Internet business landscape, content is more and more employed for marketing purposes. While online retailers are raising investments in content to promote their online shops, media companies are starting to monetize their content by building own e-commerce platforms. The rationale behind these content-driven commerce approaches is to create a satisfying online shopping experience and, thus, to foster customer loyalty. However, whether content is a suitable means to these ends has not yet been proven. One obstacle is that there is no measurement instrument that captures all relevant characteristics of content on a website. We seek to fill this gap by developing a unified content quality scale in the context of B2C e-commerce. In this paper, we report on the first two of five steps in the scale development process and provide an initial proposal for a formativeformative second-order content quality construct. In contrast to previous measures, our scale considers hedonic characteristics of content and thus contributes to a more comprehensive understanding of the concept. Furthermore, both media companies and online retailers can benefit from this scale by applying it to evaluate the effects of their content-driven commerce approaches on customer satisfaction and loyalty.","PeriodicalId":309896,"journal":{"name":"European Conference on Information Systems","volume":"2 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-06-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129206675","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1