{"title":"An Examination of Human Factors in Australian Helicopter Emergency Medical Services (HEMS)","authors":"Shaun Gillott, Tim Ryley, Sravan Pingali","doi":"10.1080/24721840.2023.2245851","DOIUrl":"https://doi.org/10.1080/24721840.2023.2245851","url":null,"abstract":"ABSTRACT Objective This study aims to identify and examine prevalent human factors in the Australian Helicopter Emergency Medical Services (HEMS) industry. Background There is little research into the human factors of HEMS operations. Weather, fuel planning, fatigue, and pressure are prominent human factors found in HEMS operations globally. Method The research methodology involves primary data through a tailored human factors survey of HEMS staff in Australia, and secondary data from historical ATSB (Australian Transport Safety Bureau) accident reports involving HEMS operations. Results Results from a survey, as well as secondary data, show that Australian HEMS is in line with global trends, regularly encounter issues related to weather, fatigue and feelings of pressure. Weather factors were the most encountered event by most Australian HEMS crews surveyed. The likelihood of an individual committing an error or violation was increased when they felt pressure to complete the task. The cause of the pressure was found to be unique to HEMS operations with the condition of the patient being the most common. However, the source of the pressure was equally attributed to self-imposed pressure and pressure imposed by others. Years of experience in HEMS operations is identified in reducing exposure to some of the investigated hazards and human factors. Conclusion The weather situation, fatigue and feelings of pressure were the three main human factor issues in Australian HEMS.","PeriodicalId":302685,"journal":{"name":"The International Journal of Aerospace Psychology","volume":"56 1","pages":"270 - 287"},"PeriodicalIF":0.0,"publicationDate":"2023-10-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139324839","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Heesup Han, Bonhak Koo, Seongseop (Sam) Kim, Bee‐Lia Chua, J. Kim
{"title":"COVID-19 and the Airline Business: A New Decision-Making Process for Employee Loyalty and Job Insecurity","authors":"Heesup Han, Bonhak Koo, Seongseop (Sam) Kim, Bee‐Lia Chua, J. Kim","doi":"10.1080/24721840.2023.2231507","DOIUrl":"https://doi.org/10.1080/24721840.2023.2231507","url":null,"abstract":"ABSTRACT Objective This study is designed to present a decision-making process forming airline crews’ loyalty intention to their company, comparing this process before and after the COVID-19 outbreak. Background Under the threat of COVID-19, the airline industry experienced unprecedented challenging times. Specifically, job security among airline employees was increasingly uncertain. Method Using survey methods, we developed the theoretical framework based on the theory of planned behavior and tested it using structural equation modeling and multigroup analysis. Results The results successfully embraced the process of volitional and non-volitional behaviors from its constituents. In addition, airline crew loyalty intention was influenced by company image and subjective well-being through attitude and job satisfaction. Lastly, perceived job insecurity moderated the relationships between variables, and the impact of employee attitude on job satisfaction and loyalty intention differed before and after COVID-19. Conclusion The developed theoretical framework sufficiently accounted for airline employees’ loyalty intentions. As a result, the findings of this research help researchers and practitioners find efficient ways of boosting airline crews’ positive attitude and loyalty in the post-COVID-19 era.","PeriodicalId":302685,"journal":{"name":"The International Journal of Aerospace Psychology","volume":"99 1","pages":"215 - 231"},"PeriodicalIF":0.0,"publicationDate":"2023-10-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139324377","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Chiara Bernuzzi, V. Sommovigo, Deirdre O’Shea, I. Setti
{"title":"A Mixed-Method Study on Job Satisfaction Among Air Traffic Controllers During the Pandemic: The Roles of Work-Family Interface and Resilience","authors":"Chiara Bernuzzi, V. Sommovigo, Deirdre O’Shea, I. Setti","doi":"10.1080/24721840.2023.2242391","DOIUrl":"https://doi.org/10.1080/24721840.2023.2242391","url":null,"abstract":"ABSTRACT Objective To investigate whether workload is negatively related to job satisfaction, directly and indirectly, via work-family conflict, and conditional on resilience levels. Background Covid-19 restriction measures severely affected the aviation sector leading air traffic controllers to face periodic fluctuations in air traffic volume. Despite their key role in ensuring the efficiency and safety of air traffic management, little is known about the psychological issues faced by air traffic controllers during the pandemic. Method A total of 168 Italian air traffic controllers completed an online self-report survey assessing workload, work-family conflict, job satisfaction, resilience, and Covid-19-related experience. Descriptive statistics and moderated mediation analyses were performed. To deepen the quantitative results, ten semi-structured interviews were conducted, and were analyzed using thematic analysis. Results Workload was positively related to work-family conflict which, in turn, was negatively associated with job satisfaction. Resilience buffered this association. The following six main themes emerged from the interviews: the impact of the Covid-19 pandemic; double-edged job characteristics; job-related risk stressors; protective resources; work-life interface; and consequences. Conclusion Air traffic controllers who were confronted with sudden increases in air traffic volume were more likely to experience work-family conflict and then be less satisfied with their job. However, resilience was a protective factor against lower job satisfaction under high work-family conflict levels. Qualitative results deepened these findings. The practical implications of these findings are discussed.","PeriodicalId":302685,"journal":{"name":"The International Journal of Aerospace Psychology","volume":"268 1","pages":"247 - 269"},"PeriodicalIF":0.0,"publicationDate":"2023-10-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139324360","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}