European Journal of Tourism Hospitality and Recreation最新文献

{"title":"The Influence of Culture in Customers’ Expectations about the Hotel Service in Latin Countries with Different Human Development Levels","authors":"Mara Franco, R. Meneses","doi":"10.2478/ejthr-2020-0005","DOIUrl":"https://doi.org/10.2478/ejthr-2020-0005","url":null,"abstract":"Abstract Due to their dynamic nature and importance in the service process definition, customers’ expectations have gained attention from researchers and practitioners, and have been essentially focused in developed countries from the Northern Hemisphere. Still, countries, regardless of the hemisphere, have different levels of socioeconomic development and cultural patterns that can have different influence on customers’ expectations about a service. In this sense, the main purpose of this research is to understand if culture equally influences customers’ expectations about a service in countries with different cultural patterns and human development levels. The multigroup analysis using structural equation modelling was used to calculate the regression weights for all the path combinations in the analysis for each proposed group of countries. About 1262 customers from 10 Latin countries were enrolled in this study to determine their expectations about the hotel service and cultural dimensions. Findings show that cultural dimensions influence customers’ expectations about the hotel service differently in groups of countries with different cultural patterns and levels of human development. Results also indicate that hotel managers should adapt the service to the level of human development of each group of countries when it comes to internationalisation.","PeriodicalId":29922,"journal":{"name":"European Journal of Tourism Hospitality and Recreation","volume":"72 1","pages":"56 - 73"},"PeriodicalIF":0.5,"publicationDate":"2020-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79965604","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"First-time and repeat visitors to Sarajevo","authors":"Amra Čaušević, Ranko Mirić, N. Drešković, Edin Hrelja","doi":"10.2478/ejthr-2020-0002","DOIUrl":"https://doi.org/10.2478/ejthr-2020-0002","url":null,"abstract":"Abstract The aim of this research is to segment foreign tourists to Sarajevo based on the frequency of visits in order to make a distinction between first-time and repeat foreign tourists. The purpose is to discover if repeat foreign tourists have more positive intention to revisit and recommend Sarajevo, if they have more positive attitude towards overall satisfaction with tourist destination and if they have more positive opinion about the general quality of this tourist destination offer than first-time foreign tourists. The study used a quantitative approach for research. The survey sample is a convenience sample of 250 foreign tourists who visited Sarajevo during the winter (from December 10, 2018 to January 31, 2019). To achieve scientific relevance, during the analysis and interpretation of the obtained data, descriptive statistics and Mann–Whitney U test were used. The results showed that there was no statistically significant difference, and that first-time and repeat foreign tourists had the same intention of recommending Sarajevo, had a positive attitude towards the overall satisfaction of the tourist destination and had the same opinion about the general quality of this tourist destination offer. The results also indicated that repeat foreign tourists had more positive intention to revisit Sarajevo.","PeriodicalId":29922,"journal":{"name":"European Journal of Tourism Hospitality and Recreation","volume":"16 1","pages":"14 - 27"},"PeriodicalIF":0.5,"publicationDate":"2020-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82694396","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Diffusion of E-marketing in Tourism Businesses of Ethiopia: An Empirical Investigation of Organisational E-readiness Perspectives","authors":"Assegid Ayele Misganaw, Apar Singh","doi":"10.2478/ejthr-2020-0001","DOIUrl":"https://doi.org/10.2478/ejthr-2020-0001","url":null,"abstract":"Abstract The study aims to investigate the impact of organisational e-readiness on e-marketing diffusion in tourism businesses of Ethiopia. The research is based on a questionnaire survey and uses Structural Equation Modelling to test the conceptual model that extends technology diffusion theories. The study validates the conceptual model extended from Perceived Organisational E-readiness, Innovation Diffusion Theory and Technology Adoption Model to explain e-marketing diffusion. The findings indicated that perceived organisational e-readiness significantly affects e-marketing diffusion. The result implied that technology diffusion theories such as Technology Adoption Model and perceived organ-isational e-readiness were valid in demonstrating e-marketing diffusion. Though ease of use affected e-marketing diffusion, the impacts of compatibility and relative advantage were not significant; and thus, the indirect effect of organisational e-readiness on e-marketing diffusion was not significant. The finding also reinforces the necessity of a multilevel model to explain e-marketing diffusion in developing countries.","PeriodicalId":29922,"journal":{"name":"European Journal of Tourism Hospitality and Recreation","volume":"64 1","pages":"1 - 13"},"PeriodicalIF":0.5,"publicationDate":"2020-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73366215","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Mountain hikes and Levada Practitioner’s motivation and experience – Characterization","authors":"C. Fernando, Helder Lopes, J. Noite, Ana Rodrigues, Sara Vieira, Ricardo Alves, J. Prudente","doi":"10.2478/ejthr-2020-0006","DOIUrl":"https://doi.org/10.2478/ejthr-2020-0006","url":null,"abstract":"Abstract The Madeira Island provides excellent conditions for tourism due to its variety of scenarios, weather conditions and topography, and it becomes fundamental to think about the tourists’ experience. This study aims to understand the practitioner’s motivations on mountains hikes and Levada, and how visitors live the experience. We applied a ‘QEFENRAM’ survey (Florido, 2010) with 3 main dimensions related to the practitioner’s experience while performing mountain hikes or Levadas: 1. Practitioner’s motivations; 2. Practitioner’s predisposition; 3. Practitioner’s experience. We obtained 293 replies immediately after the activities’ conclusion (males: 124; female: 169) with the following results: a) Levels of motivation: 52.6% of the participants revelled intrinsic motivation, while 27.1% showed extrinsic motivation; b) Safety: 79.2% reported to be aware of safety measures and to have the necessary competence to perform the activity; c) Practitioners experience: 76.3% reported to be highly focused on their activity and felt to be part of the scenario itself. 10.9% referred to a feeling that, somehow, they were interfering, negatively, with the environment. These findings can help to characterize the practitioner’s motivations and experience. Based on this information, we can discuss what to improve in the touristic scenarios to refine the experience in Levadas and mountain hikes.","PeriodicalId":29922,"journal":{"name":"European Journal of Tourism Hospitality and Recreation","volume":"2008 1","pages":"74 - 82"},"PeriodicalIF":0.5,"publicationDate":"2020-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82487788","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Reflecting on drug tourism and its future challenges","authors":"Thiago Ferreira Pinheiro Dias Pereira","doi":"10.2478/ejthr-2020-0007","DOIUrl":"https://doi.org/10.2478/ejthr-2020-0007","url":null,"abstract":"Abstract The international attitude based on the ‘War on Drugs’, adopted by the United Nations in the second half of the twentieth century contributed to a situation where the debates related to drug issues were mostly concentrated in the spheres of biomedical sciences and public security. With the numerous transformations in relation to drug policies in several countries in the contemporary world, it was evident that tourism could play an important role with the emergence of the so-called ‘drug tourism’. In most cases, these changes were mainly related to cannabis, and in some regions where its recreational use has already been regulated, it was possible to notice significant reflexes in the tourist dynamics of these destinations, intensifying the role of cannabis tourism, a relevant sub-segment of drug tourism. The main purpose of this article was to contribute to the construction of fundamental theoretical and conceptual bases for a critical and scientific approach to this new topic by presenting a general overview on drug tourism; reflections and purposes on drug tourism concept; the main destinations already consolidated and; brief cannabis tourism case studies. Finally, inferences were made about future challenges of this tourism segment, which presents great prospects in the global scenario.","PeriodicalId":29922,"journal":{"name":"European Journal of Tourism Hospitality and Recreation","volume":"1933 1","pages":"83 - 92"},"PeriodicalIF":0.5,"publicationDate":"2020-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"91102754","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Impacts of Tourism and Residents’ Perceptions: A Study in the Regional Tourism Area of Lisbon","authors":"T. Costa, J. Umbelino, Maria de Lurdes Calisto, Sandra Nunes, V. Afonso","doi":"10.2478/ejthr-2020-0003","DOIUrl":"https://doi.org/10.2478/ejthr-2020-0003","url":null,"abstract":"Abstract Tourism shows a significant transformation. Therefore, knowing the perception of residents regarding its impacts can conduce to more adequate public policies, strategies, decisions and actions, more adapted to residents’ expectations, involving these stakeholders and deepening their engagement in tourism development. This study is a work in progress1. Its main objective is to identify the perceptions of residents of the Lisbon region regarding the impacts of tourism. A quantitative methodology was used to analyse respondents’ perceptions based on descriptive statistical techniques and non-parametric tests. The results of this research indicate that residents have a positive attitude concerning economic, as well as cultural, social and environmental impacts. The study also reveals differences in attitude depending on age, gender and professional activity.","PeriodicalId":29922,"journal":{"name":"European Journal of Tourism Hospitality and Recreation","volume":"8 1 1","pages":"28 - 40"},"PeriodicalIF":0.5,"publicationDate":"2020-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88311020","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Carbon Footprint of Volunteer Tourism","authors":"S. E. Geneidy, Stefan Baumeister","doi":"10.2478/ejthr-2019-0010","DOIUrl":"https://doi.org/10.2478/ejthr-2019-0010","url":null,"abstract":"Abstract Tourism is growing at a fast rate and so is its carbon footprint. Alongside conventional tourism, a new form of tourism, so-called voluntourism, has emerged. The discussion on voluntourism in the existing literature has hereby mainly centred around its positive impacts on the health and education of communities and the local environment in developing countries. Nevertheless, little attention has been drawn to its climate impacts. This study set out to investigate the carbon footprint of voluntourism. The data were collected at a local non-governmental organisation (NGO) in India working with voluntourists. Both the carbon footprint of the stay in India and that from the round trip by air were taken into consideration. The results showed that although the carbon footprint of voluntourists during their stay is comparable with that of locals, the flight significantly contributes to the carbon footprint of voluntourism. Depending on the distance flown and the length of the stay, the average share of the carbon footprint stemming from the flight can be between 83% and 96%. The article concludes that faraway destinations and short stays should be avoided; otherwise voluntourism might cause more harm than good. On the basis of the findings, this article provides recommendations for policymakers and further research.","PeriodicalId":29922,"journal":{"name":"European Journal of Tourism Hospitality and Recreation","volume":"262 2","pages":"15 - 25"},"PeriodicalIF":0.5,"publicationDate":"2019-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"72436324","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"A Spatial Approach for Framing the Development of Tourism: Bahía Solano – Colombia","authors":"Helmuth Yesid Arias Gómez, Gabriela Antošová","doi":"10.2478/ejthr-2019-0011","DOIUrl":"https://doi.org/10.2478/ejthr-2019-0011","url":null,"abstract":"Abstract The article explores the natural context and the geographical conditions for developing tourism and for designing sectorial plans. The objective is to offer basic visual rendering as a resource for appreciating the natural environs in which the tourist activity evolves and use such resource as useful input during the planning and designing exercises. The methodology relies on the application of cartographic and spatial tools as instruments for recognising the territory and the natural landscape. The results render the current condition of natural resources and the territorial reality, as a general frame for proposing sustainable strategies of tourism planning. The contribution of the analysis can be appreciated amid the scarcity of local and specific cartographic analysis, and the precarious stock of inputs that could guide the tourism and the territorial planning in lagged territories. An overwhelming conclusion of our exercise is that the awarness and valuations of natural endowments are key elements for preserving the environment and for applying an adequate planning strategy in order to reconcile the economic necessities and the preservation of natural environment.","PeriodicalId":29922,"journal":{"name":"European Journal of Tourism Hospitality and Recreation","volume":"20 1","pages":"26 - 39"},"PeriodicalIF":0.5,"publicationDate":"2019-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85902944","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Impact factors for the development of a competitive and sustainable tourist destination. Case: Southern Sonora Region","authors":"D. Gallardo-Vázquez, Oscar Ernesto Hernández-Ponce, L. Valdez-Juárez","doi":"10.2478/ejthr-2019-0008","DOIUrl":"https://doi.org/10.2478/ejthr-2019-0008","url":null,"abstract":"Abstract Sustainability is now seen as a strategy used to encourage tourism. The objective of this research is to analyse the success factors of sustainable tourism in the southern region of the State of Sonora, Mexico. The research was carried out in 2018. The methodology used was qualitative, explanatory and non-experimental, that is, a multiple case study (Guaymas, Isla Huivulai and Alamos). It was concluded that the natural and cultural beauty, security and accessibility, as well as the environmental protection of the area were rated as important by 20% of respondents. Moreover, the business profile of the residents of a particular location with tourism potential and the accessibility of the place were rated as important by 10%. The implications of this are that as sustainable tourism projects are implemented, a variety of aspects will have to be considered in the tourism programme, also ensuring good management in order to achieve suitable conditions. In addition, governments should be encouraged to offer facilities and regulations to contribute to the improvement of these projects.","PeriodicalId":29922,"journal":{"name":"European Journal of Tourism Hospitality and Recreation","volume":"77 1","pages":"14 - 3"},"PeriodicalIF":0.5,"publicationDate":"2019-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78013362","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Sustainable Tourism: Trends, Challenges and Concerns","authors":"T. Costa, F. Ribeiro","doi":"10.2478/ejthr-2019-0013","DOIUrl":"https://doi.org/10.2478/ejthr-2019-0013","url":null,"abstract":"Tourism is a fundamental part of society, and is therefore embedded within contemporary capitalism and social values (Bramwell & Lane, 2014). Recently, tourism research following the general trend across social sciences has been affected by a “critical turn” (Bramwell & Lane, 2014; Tribe, 2008, 2010). The focus is on challenging established thinking and questioning the concepts of power and product (Tribe, 2006). Also, the critical turn aims to counterbalance the almost “tyrannical role of economics”, which only considers tourism as an economic activity (Tribe, 2006, p. 366). In fact, the established mindset underpinning tourism planning, development and research is increasingly under attack from many quarters on the grounds that “business as usual” seems impossible to reconcile with “sustainability”. (Dwyer, 2018). The concept of “sustainability” began with the document Our Common Future (WCED, 1987) in which sustainable development was defined as “satisfying the needs of the present generation without compromising the ability of future generations to meet their needs” (WCED, 1987, ch. 2, sec. 1, para. 1). By now, we can all understand the contradiction and ambiguity of joining the terms, since the term “sustainable” implies some form of limits while the term “development” emphasises human use to meet human needs (Higgins-Desbiolles, 2018). Due to this ambiguity, the concept of sustainability has been very malleable in the interests of those benefiting from a status quo strategy (Higgins-Desbiolles, 2018). Nonetheless, and according to OECD (2018), sustained development of the tourism sector will depend on the ability to adapt to emerging economic, social, political, environmental and technological trends. However, the use of tourism’s potential as an engine for sustainable and inclusive growth needs adequate policies, integrated strategies, inter-ministerial structures and mechanisms that involve the private sector and other stakeholders in tourism governance. In fact, over the past few decades, we have witnessed a growing recognition of the important role that the development, management and promotion of local destinations play, supported by regional or local structures and funding, and the preparation and execution of destination management plans. This special issue aims to capture new ways of thinking about tourism sustainability in national, regional and local contexts and how it affects other areas of society. This will help to evaluate different potential developments and make suggestions about future creative needs in the tourism sector. By taking an applied approach to tourism sustainability, this special journal issue focuses on understanding new trends and topics that need further inquiry. We hope that we have contributed to a better understanding of how tourism sustainability is conceptualised and how tourism managers and stakeholders can operationalise tourism sustainability under a global–local perspective. As such, paper contribut","PeriodicalId":29922,"journal":{"name":"European Journal of Tourism Hospitality and Recreation","volume":"132 1","pages":"1 - 2"},"PeriodicalIF":0.5,"publicationDate":"2019-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86815570","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}