European Journal of Tourism Hospitality and Recreation最新文献_第10页

The Impact of Overtourism Towards Local Community in Heritage City 遗产城市过度旅游对当地社区的影响

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European Journal of Tourism Hospitality and Recreation Pub Date : 2019-01-01 DOI: 10.35248/2167-0269.19.8.406

Ahmad Nazrin Aris Anuar, F. Ridzuan, N. Jaini, F. Sulaiman, N. Hashim

{"title":"The Impact of Overtourism Towards Local Community in Heritage City","authors":"Ahmad Nazrin Aris Anuar, F. Ridzuan, N. Jaini, F. Sulaiman, N. Hashim","doi":"10.35248/2167-0269.19.8.406","DOIUrl":"https://doi.org/10.35248/2167-0269.19.8.406","url":null,"abstract":"The excessive spread of tourism in urban neighborhoods and centers has led to a situation that is known as overtourism. The role of local communities in the development of excessive tourism has long been perceived as important. Locals in smaller destinations, in particular, have felt the effect of increasing tourism which they have been forced to deal with pressure with the disruption from the influx of tourists. Therefore, the aim of the study is to explain the impact of overtourism on the local community in heritage city. The objectives of this research are; i. To determine the changes of local community’ self-efficacy from the impacts of overtourism, ii. To evaluate the impact of overtourism towards the local community. This research is conducted at Bandar Hilir, Melaka by using quantitative descriptive analysis technique. Findings show that most of the respondents agreed that overtourism give a high level of comfort and satisfaction to them. With that, this study proposes viable information for stakeholders in heritage city to ensure the proper tourism planning and management, especially towards the local community.","PeriodicalId":29922,"journal":{"name":"European Journal of Tourism Hospitality and Recreation","volume":"99 1","pages":""},"PeriodicalIF":0.5,"publicationDate":"2019-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80908869","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 14

The Effect Employee Commitment on Service Performance through a Mediating Function of Organizational Citizenship Behaviour Using Servqual and Collaborative Filtering Modeling: Evidence From China’s Hospitality Industry 员工承诺通过组织公民行为的中介作用对服务绩效的影响——基于服务质量和协同过滤模型:来自中国酒店业的证据

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European Journal of Tourism Hospitality and Recreation Pub Date : 2019-01-01 DOI: 10.35248/2167-0269.19.8.405

M. Heydari, K. Lai

{"title":"The Effect Employee Commitment on Service Performance through a Mediating Function of Organizational Citizenship Behaviour Using Servqual and Collaborative Filtering Modeling: Evidence From China’s Hospitality Industry","authors":"M. Heydari, K. Lai","doi":"10.35248/2167-0269.19.8.405","DOIUrl":"https://doi.org/10.35248/2167-0269.19.8.405","url":null,"abstract":"This article Centralizes on exploring the potential the effect of employee commitment and service quality, which are the core factors that affect competitiveness in the hospitality industry. This article analyzes the impact of employee commitment on the quality of service through the intermediate function of OCB in empirical research based on integrated models and theories. This study gathered information using surveys and calculated the reliability of the Cronbach-Alpha and used questionnaires are \"Working Commitment with \"0.766\" reliability, Podsakoff OCB \"0.846\" reliability, SERVQUAL quality of service \"0.960\" reliability. The samples used in this study were 223 employees in Guangdong hospitality industry. According to the effects of research on the attitudes and role clarity can be positive as it will extend employee engagement and effective politics, but conflict is not and cannot communicate with a commitment to politics through political commitment to extend or decrease. Component examined five unique dimensions of organizational citizenship behaviour by Oregon, including altruism, deontology, magnanimity, civility, Virtue of citizens\" as a positive influence on the quality of their services and this can be improved. It is significant to develop and raise the competitiveness of the Chinese hospitality industry.","PeriodicalId":29922,"journal":{"name":"European Journal of Tourism Hospitality and Recreation","volume":"42 1","pages":""},"PeriodicalIF":0.5,"publicationDate":"2019-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84794158","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 11

A Strategic Approach to Tourism Development Barriers in Iran 伊朗旅游业发展障碍的战略途径

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European Journal of Tourism Hospitality and Recreation Pub Date : 2019-01-01 DOI: 10.35248/2167-0269.19.8.410

Nima Golghamat Raad

引用次数: 1

Charleston 查尔斯顿

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European Journal of Tourism Hospitality and Recreation Pub Date : 2019-01-01 DOI: 10.35248/2167-0269.19.8.401

Sherri Scott

引用次数: 0

Measuring the Effectiveness of Zimbabwe Tourism Authority Website 衡量津巴布韦旅游局网站的有效性

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European Journal of Tourism Hospitality and Recreation Pub Date : 2019-01-01 DOI: 10.35248/2167-0269.19.8.402

Vitalis Basera, C. Kuranga

引用次数: 2

A Customer-Employee Encounter: A Review of Customer Quality Control on Restaurant Food Service 顾客与员工的相遇:饭店餐饮服务顾客质量控制述评

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European Journal of Tourism Hospitality and Recreation Pub Date : 2019-01-01 DOI: 10.35248/2167-0269.19.8.411

Simon Were Okwachi

{"title":"A Customer-Employee Encounter: A Review of Customer Quality Control on Restaurant Food Service","authors":"Simon Were Okwachi","doi":"10.35248/2167-0269.19.8.411","DOIUrl":"https://doi.org/10.35248/2167-0269.19.8.411","url":null,"abstract":"Food service involves customer quality control in helping to create a meal experience and service value. However, this is not the case as service failures are more often experienced due to challenges faced in the management of hospitality’s restaurant food service. The variability nature of services has compromised food service quality in addition to a myriad of both internal and external glitches. The purpose of this paper was therefore to provide a literature review in to customer quality control on restaurant food and beverage service, with the objective of identifying customer quality control factors. The Resourceful Evaluation Maximizers Model (REMM) as well as the Pain Avoidance Model (PAM) was applied in explaining the customer quality control function in hospitality’s restaurant business. In view of the literature review on this study, the motivating factors in the customer quality control include: tipping, on-the-spot customer complaints feedback as well as customer satisfaction surveys. The study explores these three factors in relation to their contribution to food service quality control mechanisms within the hospitality’s restaurant business. However, the study recommends both research surveys as well as experiments to back up this review.","PeriodicalId":29922,"journal":{"name":"European Journal of Tourism Hospitality and Recreation","volume":"23 19 1","pages":""},"PeriodicalIF":0.5,"publicationDate":"2019-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90272034","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2

The Scope of Tourism in Meghalaya 梅加拉亚邦的旅游范围

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European Journal of Tourism Hospitality and Recreation Pub Date : 2019-01-01 DOI: 10.35248/2167-0269.19.8.397

Baiartis Lyngdoh Peinlang

引用次数: 0

The Mysterious Village of Daqq’a as a Potential Tourist Destination in Northwestern Ethiopia 埃塞俄比亚西北部的Daqq 'a神秘村庄是一个潜在的旅游目的地

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European Journal of Tourism Hospitality and Recreation Pub Date : 2019-01-01 DOI: 10.4172/2167-0269.1000404

Shegalem Fekadu

引用次数: 0

The Online Marketing Strategies of the Zimbabwe Tourism Authority (ZTA) and South Africa Tourism (SAT): A Comparative Study 津巴布韦旅游局(ZTA)和南非旅游局(SAT)网络营销策略的比较研究

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European Journal of Tourism Hospitality and Recreation Pub Date : 2019-01-01 DOI: 10.35248/2167-0269.19.8.407

Vitalis Basera, Nyahunzwi Dk

{"title":"The Online Marketing Strategies of the Zimbabwe Tourism Authority (ZTA) and South Africa Tourism (SAT): A Comparative Study","authors":"Vitalis Basera, Nyahunzwi Dk","doi":"10.35248/2167-0269.19.8.407","DOIUrl":"https://doi.org/10.35248/2167-0269.19.8.407","url":null,"abstract":"The purpose of this study was to compare the online marketing strategies of the Zimbabwe Tourism Authority (ZTA) and South Africa Tourism (SAT). The study sought to establish the online marketing strategies adopted by ZTA and SAT especially coming from the background that most National Tourism Organisations in Africa lack interactive web facilities and have limited knowledge on the significance of information communication technology in tourism marketing. The fact that tourism has been branded the fastest growing industry in the world but in Zimbabwe it’s not like that while just across the Limpopo river in South Africa tourism is steadily developing prompted the researcher to compare the ZTA and SAT online marketing strategies. The objectives were to compare the online marketing strategies and to determine the effectiveness of ZTA and SAT’s online marketing strategies. The researcher adopted comparative design as a way of drawing lessons useful to both ZTA and SAT. Information relevant to this study was drawn from a thorough analysis of the organisations websites, and social media networks. The researcher also reviewed literature in order to expose what other authors say about the online marketing strategies. Data in this study was gathered using netnography. A modified website evaluation model was used to evaluate website as proposed by (Li and Wang 2010). Information dimension, Communication dimension, Transaction dimension, Relationship dimension and Technical merit dimension (ICTRT) were investigated. Information was also obtained by visiting the organisation social networks. The researcher used a qualitative approach to gain an in-depth understanding of why ZTA and SAT chose the various online marketing strategies to market their destinations. Data for this research was then presented using tables from the ICTRT dimensions. From the results it was found that both ZTA and SAT use online marketing strategies but SAT had an improved edge in the social networks since it had more platforms.","PeriodicalId":29922,"journal":{"name":"European Journal of Tourism Hospitality and Recreation","volume":"1 1","pages":""},"PeriodicalIF":0.5,"publicationDate":"2019-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76698698","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 7

Determinants of Customer Satisfaction at the San Francisco International Airport 旧金山国际机场顾客满意度的决定因素

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European Journal of Tourism Hospitality and Recreation Pub Date : 2019-01-01 DOI: 10.35248/2167-0269.19.8.398

Ashok K. Singh, Myongjee Yoo, Rohan J. Dalpatadu

引用次数: 5