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European Journal of Tourism Hospitality and Recreation最新文献

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The Impact of Overtourism Towards Local Community in Heritage City 遗产城市过度旅游对当地社区的影响
IF 0.5
European Journal of Tourism Hospitality and Recreation Pub Date : 2019-01-01 DOI: 10.35248/2167-0269.19.8.406
Ahmad Nazrin Aris Anuar, F. Ridzuan, N. Jaini, F. Sulaiman, N. Hashim
{"title":"The Impact of Overtourism Towards Local Community in Heritage City","authors":"Ahmad Nazrin Aris Anuar, F. Ridzuan, N. Jaini, F. Sulaiman, N. Hashim","doi":"10.35248/2167-0269.19.8.406","DOIUrl":"https://doi.org/10.35248/2167-0269.19.8.406","url":null,"abstract":"The excessive spread of tourism in urban neighborhoods and centers has led to a situation that is known as overtourism. The role of local communities in the development of excessive tourism has long been perceived as important. Locals in smaller destinations, in particular, have felt the effect of increasing tourism which they have been forced to deal with pressure with the disruption from the influx of tourists. Therefore, the aim of the study is to explain the impact of overtourism on the local community in heritage city. The objectives of this research are; i. To determine the changes of local community’ self-efficacy from the impacts of overtourism, ii. To evaluate the impact of overtourism towards the local community. This research is conducted at Bandar Hilir, Melaka by using quantitative descriptive analysis technique. Findings show that most of the respondents agreed that overtourism give a high level of comfort and satisfaction to them. With that, this study proposes viable information for stakeholders in heritage city to ensure the proper tourism planning and management, especially towards the local community.","PeriodicalId":29922,"journal":{"name":"European Journal of Tourism Hospitality and Recreation","volume":"99 1","pages":""},"PeriodicalIF":0.5,"publicationDate":"2019-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80908869","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 14
The Effect Employee Commitment on Service Performance through a Mediating Function of Organizational Citizenship Behaviour Using Servqual and Collaborative Filtering Modeling: Evidence From China’s Hospitality Industry 员工承诺通过组织公民行为的中介作用对服务绩效的影响——基于服务质量和协同过滤模型:来自中国酒店业的证据
IF 0.5
European Journal of Tourism Hospitality and Recreation Pub Date : 2019-01-01 DOI: 10.35248/2167-0269.19.8.405
M. Heydari, K. Lai
{"title":"The Effect Employee Commitment on Service Performance through a Mediating Function of Organizational Citizenship Behaviour Using Servqual and Collaborative Filtering Modeling: Evidence From China’s Hospitality Industry","authors":"M. Heydari, K. Lai","doi":"10.35248/2167-0269.19.8.405","DOIUrl":"https://doi.org/10.35248/2167-0269.19.8.405","url":null,"abstract":"This article Centralizes on exploring the potential the effect of employee commitment and service quality, which are the core factors that affect competitiveness in the hospitality industry. This article analyzes the impact of employee commitment on the quality of service through the intermediate function of OCB in empirical research based on integrated models and theories. This study gathered information using surveys and calculated the reliability of the Cronbach-Alpha and used questionnaires are \"Working Commitment with \"0.766\" reliability, Podsakoff OCB \"0.846\" reliability, SERVQUAL quality of service \"0.960\" reliability. The samples used in this study were 223 employees in Guangdong hospitality industry. According to the effects of research on the attitudes and role clarity can be positive as it will extend employee engagement and effective politics, but conflict is not and cannot communicate with a commitment to politics through political commitment to extend or decrease. Component examined five unique dimensions of organizational citizenship behaviour by Oregon, including altruism, deontology, magnanimity, civility, Virtue of citizens\" as a positive influence on the quality of their services and this can be improved. It is significant to develop and raise the competitiveness of the Chinese hospitality industry.","PeriodicalId":29922,"journal":{"name":"European Journal of Tourism Hospitality and Recreation","volume":"42 1","pages":""},"PeriodicalIF":0.5,"publicationDate":"2019-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84794158","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 11
A Strategic Approach to Tourism Development Barriers in Iran 伊朗旅游业发展障碍的战略途径
IF 0.5
European Journal of Tourism Hospitality and Recreation Pub Date : 2019-01-01 DOI: 10.35248/2167-0269.19.8.410
Nima Golghamat Raad
{"title":"A Strategic Approach to Tourism Development Barriers in Iran","authors":"Nima Golghamat Raad","doi":"10.35248/2167-0269.19.8.410","DOIUrl":"https://doi.org/10.35248/2167-0269.19.8.410","url":null,"abstract":"","PeriodicalId":29922,"journal":{"name":"European Journal of Tourism Hospitality and Recreation","volume":"33 1","pages":""},"PeriodicalIF":0.5,"publicationDate":"2019-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74046030","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Charleston 查尔斯顿
IF 0.5
European Journal of Tourism Hospitality and Recreation Pub Date : 2019-01-01 DOI: 10.35248/2167-0269.19.8.401
Sherri Scott
{"title":"Charleston","authors":"Sherri Scott","doi":"10.35248/2167-0269.19.8.401","DOIUrl":"https://doi.org/10.35248/2167-0269.19.8.401","url":null,"abstract":"It overlooks the harbor, defined by its cobblestone streets, beautiful Palmetto trees, amazing antebellum homes located in the French Quarter, horse drawn carriage rides for tours, a beautiful battery area surrounded by colorful Rainbow homes. The architectural design of their buildings will make you think you are in Italy or France. While visiting this city you must take in a culinary and historic tour. Charleston is known for its she-crab soup, delicious seafood, fine dining, casual eats and their restaurant menus are covered with the fresh catch of the day. Make sure you bring your walking shoes because King Street is a shopper’s delight.","PeriodicalId":29922,"journal":{"name":"European Journal of Tourism Hospitality and Recreation","volume":"95 1","pages":""},"PeriodicalIF":0.5,"publicationDate":"2019-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83720085","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Measuring the Effectiveness of Zimbabwe Tourism Authority Website 衡量津巴布韦旅游局网站的有效性
IF 0.5
European Journal of Tourism Hospitality and Recreation Pub Date : 2019-01-01 DOI: 10.35248/2167-0269.19.8.402
Vitalis Basera, C. Kuranga
{"title":"Measuring the Effectiveness of Zimbabwe Tourism Authority Website","authors":"Vitalis Basera, C. Kuranga","doi":"10.35248/2167-0269.19.8.402","DOIUrl":"https://doi.org/10.35248/2167-0269.19.8.402","url":null,"abstract":"Zimbabwe Tourism Authority (ZTA) is expansively using internet to promote destination Zimbabwe, few studies have been conducted to assess the effectiveness of ZTA website. The study applied the ICTRT (Information, Communication, Transaction, Relationship and Technical Merit) model the same as proposed by Li and Wang to evaluate the effectiveness of Zimbabwe Tourism Authority website through content analysis by expert evaluators. The objective of the research was to evaluate the effectiveness of ZTA website and investigate its functional features. The objective was achieved by content analysis of the website regarding its five functions (ICTRT) by expert evaluators. The results indicated that ZTA website was averagely effective and more on information and communication. The website is not effective on complex and sophisticated functions like transactions and relationship management. Website complexity was found to be the major determinant of effectiveness. Conclusion and recommendations were provided based on research findings and expert knowledge to improve the effectiveness of ZTA website.","PeriodicalId":29922,"journal":{"name":"European Journal of Tourism Hospitality and Recreation","volume":"1 1","pages":""},"PeriodicalIF":0.5,"publicationDate":"2019-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89698520","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
A Customer-Employee Encounter: A Review of Customer Quality Control on Restaurant Food Service 顾客与员工的相遇:饭店餐饮服务顾客质量控制述评
IF 0.5
European Journal of Tourism Hospitality and Recreation Pub Date : 2019-01-01 DOI: 10.35248/2167-0269.19.8.411
Simon Were Okwachi
{"title":"A Customer-Employee Encounter: A Review of Customer Quality Control on Restaurant Food Service","authors":"Simon Were Okwachi","doi":"10.35248/2167-0269.19.8.411","DOIUrl":"https://doi.org/10.35248/2167-0269.19.8.411","url":null,"abstract":"Food service involves customer quality control in helping to create a meal experience and service value. However, this is not the case as service failures are more often experienced due to challenges faced in the management of hospitality’s restaurant food service. The variability nature of services has compromised food service quality in addition to a myriad of both internal and external glitches. The purpose of this paper was therefore to provide a literature review in to customer quality control on restaurant food and beverage service, with the objective of identifying customer quality control factors. The Resourceful Evaluation Maximizers Model (REMM) as well as the Pain Avoidance Model (PAM) was applied in explaining the customer quality control function in hospitality’s restaurant business. In view of the literature review on this study, the motivating factors in the customer quality control include: tipping, on-the-spot customer complaints feedback as well as customer satisfaction surveys. The study explores these three factors in relation to their contribution to food service quality control mechanisms within the hospitality’s restaurant business. However, the study recommends both research surveys as well as experiments to back up this review.","PeriodicalId":29922,"journal":{"name":"European Journal of Tourism Hospitality and Recreation","volume":"23 19 1","pages":""},"PeriodicalIF":0.5,"publicationDate":"2019-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90272034","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
The Scope of Tourism in Meghalaya 梅加拉亚邦的旅游范围
IF 0.5
European Journal of Tourism Hospitality and Recreation Pub Date : 2019-01-01 DOI: 10.35248/2167-0269.19.8.397
Baiartis Lyngdoh Peinlang
{"title":"The Scope of Tourism in Meghalaya","authors":"Baiartis Lyngdoh Peinlang","doi":"10.35248/2167-0269.19.8.397","DOIUrl":"https://doi.org/10.35248/2167-0269.19.8.397","url":null,"abstract":"The purpose of the paper is to bring into spotlight the utility of tourism as a potential tool in providing an alternative means of livelihood without hampering the cultural values and the natural environment of a place. It also point out the difference in characteristics between mass and alternative tourism and the suitability of the latter in the context of Meghalaya where the tourism resource base is dependent on nature and culture. Thirdly, the paper cites the potential tourism attributes or resources that the state has been bestowed that need to be tapped cautiously for ensuring a sustainable development. Fourthly, the paper highlights the trend of tourist arrival in the state in the last more than one decade and finally the paper also sought to venture out ideas to overcome the challenges due to fragility of resource base, lack of community participation and seasonality impact.","PeriodicalId":29922,"journal":{"name":"European Journal of Tourism Hospitality and Recreation","volume":"9 1","pages":""},"PeriodicalIF":0.5,"publicationDate":"2019-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87915663","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The Mysterious Village of Daqq’a as a Potential Tourist Destination in Northwestern Ethiopia 埃塞俄比亚西北部的Daqq 'a神秘村庄是一个潜在的旅游目的地
IF 0.5
European Journal of Tourism Hospitality and Recreation Pub Date : 2019-01-01 DOI: 10.4172/2167-0269.1000404
Shegalem Fekadu
{"title":"The Mysterious Village of Daqq’a as a Potential Tourist Destination in Northwestern Ethiopia","authors":"Shegalem Fekadu","doi":"10.4172/2167-0269.1000404","DOIUrl":"https://doi.org/10.4172/2167-0269.1000404","url":null,"abstract":"Studying the battle field sites has a tremendous value in the reconstructions of humans past. The human history is a full of dramatic and tragedy events. In studying of those events in history, battle field site can played a pivotal role with tangible evidences. In view of this, the paper tried to show some of the evidences about the vanish of Zagwe dynasty and restoration of Solomonic dynasty at the specific battle field site called Daqq'a chirkos. The methodology to organize this paper was qualitative type of data, gathered through field survey, interview with elders and detailed observation. Some of the evidences are the tomb of Yitbarek (the last king of Zagwe dynasty) with the then 2 bishops and other tangible evidences. In addition to this, the evidence for probably disappeared town also found at the site. The site can be a best tourist destination area with its eye-catching natural resources surrounded the church. To conclude, certainly Yitbarek was killed there and the Zagwe dynasty was vanish after the activity which was performed at the battle as the evidences found at the site.","PeriodicalId":29922,"journal":{"name":"European Journal of Tourism Hospitality and Recreation","volume":"28 1","pages":""},"PeriodicalIF":0.5,"publicationDate":"2019-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76679369","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The Transmission of Traditional Cuisines: A Review 传统菜系的传承:述评
IF 0.5
European Journal of Tourism Hospitality and Recreation Pub Date : 2019-01-01 DOI: 10.35248/2167-0269.19.8.400
H. Lin
{"title":"The Transmission of Traditional Cuisines: A Review","authors":"H. Lin","doi":"10.35248/2167-0269.19.8.400","DOIUrl":"https://doi.org/10.35248/2167-0269.19.8.400","url":null,"abstract":"Limited research examined the factors and attributes of festivals or events that affect the transmission of traditional cuisine. This study aims to conduct the transmission ways of traditional cuisine relations not only how the traditional cuisine exists and transfer from generation to generation by a review. Traditional cuisines are a part of life and culture, especially they are the spotlight at specific occasions, celebrations, or festivals, and improve the development and sustainability of tourism in rural destinations. The implications of this paper can be useful for promoting stakeholders’ implementations of traditional cuisines and providing to transmit traditional cuisines sustainably.","PeriodicalId":29922,"journal":{"name":"European Journal of Tourism Hospitality and Recreation","volume":"60 1","pages":""},"PeriodicalIF":0.5,"publicationDate":"2019-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85995313","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Determinants of Customer Satisfaction at the San Francisco International Airport 旧金山国际机场顾客满意度的决定因素
IF 0.5
European Journal of Tourism Hospitality and Recreation Pub Date : 2019-01-01 DOI: 10.35248/2167-0269.19.8.398
Ashok K. Singh, Myongjee Yoo, Rohan J. Dalpatadu
{"title":"Determinants of Customer Satisfaction at the San Francisco International Airport","authors":"Ashok K. Singh, Myongjee Yoo, Rohan J. Dalpatadu","doi":"10.35248/2167-0269.19.8.398","DOIUrl":"https://doi.org/10.35248/2167-0269.19.8.398","url":null,"abstract":"This study attempts to determine the overall satisfaction factors from airline passengers at the San Francisco International Airport (SFO), using the classification method of random forest. The analysis is based on the 2014 annual survey conducted by SFO that collects data on passenger demographics and satisfaction with airport facilities and services. Results of this study indicate that some service attributes are more important than others for passengers’ overall satisfaction at SFO. Study results are expected to provide practical insights to the airport industry. This study, in addition, introduces the machine learning method of random forest to tourism research.","PeriodicalId":29922,"journal":{"name":"European Journal of Tourism Hospitality and Recreation","volume":"2 1","pages":""},"PeriodicalIF":0.5,"publicationDate":"2019-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84260367","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 5
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