The Impact of Overtourism Towards Local Community in Heritage City

The excessive spread of tourism in urban neighborhoods and centers has led to a situation that is known as overtourism. The role of local communities in the development of excessive tourism has long been perceived as important. Locals in smaller destinations, in particular, have felt the effect of increasing tourism which they have been forced to deal with pressure with the disruption from the influx of tourists. Therefore, the aim of the study is to explain the impact of overtourism on the local community in heritage city. The objectives of this research are; i. To determine the changes of local community’ self-efficacy from the impacts of overtourism, ii. To evaluate the impact of overtourism towards the local community. This research is conducted at Bandar Hilir, Melaka by using quantitative descriptive analysis technique. Findings show that most of the respondents agreed that overtourism give a high level of comfort and satisfaction to them. With that, this study proposes viable information for stakeholders in heritage city to ensure the proper tourism planning and management, especially towards the local community.