European Journal of Tourism Hospitality and Recreation最新文献_第4页

Model of Quality Management Systems adoption in the hotel industry: A case study of hotels in Zimbabwe 酒店行业采用质量管理体系的模式:以津巴布韦酒店为例

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European Journal of Tourism Hospitality and Recreation Pub Date : 2021-12-01 DOI: 10.2478/ejthr-2021-0021

Vitalis Basera, J. Mwenje

{"title":"Model of Quality Management Systems adoption in the hotel industry: A case study of hotels in Zimbabwe","authors":"Vitalis Basera, J. Mwenje","doi":"10.2478/ejthr-2021-0021","DOIUrl":"https://doi.org/10.2478/ejthr-2021-0021","url":null,"abstract":"Abstract The article is the construction of a model of quality management system (QMS) adoption in the hotel industry grounded on a case study of multiple hotels in Zimbabwe. QMSs in the hotel industry are adopted to guarantee that certain levels of quality required by customers are achieved. Achievement of certain levels of quality can result in better customer satisfaction, which is important to ensure sustainable operations for hotels. The study was concerned with the late adoption of QMSs in the hotel industry due to a number of internal and external factors. This study is an extract from a PhD project, which investigates external and internal factors affecting QMS adoption in hotel industry. To attain the objectives, interviews were conducted with hotel managers and key stakeholders, while focus groups were conducted with hotel staff to outline the factors affecting the adoption of QMSs and to get general enablers for adopting these systems. Directed content analysis and NVivo 12 were used to analyse data. The Eisenhardt's Model of developing theory from case studies was used. The study draws upon QMSs from 1970s to 2020s. The main factors affecting adoption of QMSs were established and their interrelatedness established. The BASERA-MWENJE model of QMS adoption was developed. The model has not been tested, besides some parts of it, during work. Model differences and similarities were identified from literature to fortify the BASERA-MWENJE model of QMSs adoption. This model will be offered to the hotel industry and other industries in general to simplify and improve the adoption of QMSs under Zimbabwe's National Development Strategy 1 (NDS) to realise Vision 2030 ‘Towards a Prosperous and Empowered Upper Middle-Income Society’.","PeriodicalId":29922,"journal":{"name":"European Journal of Tourism Hospitality and Recreation","volume":"53 1","pages":"230 - 239"},"PeriodicalIF":0.5,"publicationDate":"2021-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82037669","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Eating, drinking and travelling for fun. Backward to ‘Tourism and Gastronomy’ and forward to the Covidocene 吃喝玩乐，四处旅行。后退到“旅游与美食”，前进到新冠世

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European Journal of Tourism Hospitality and Recreation Pub Date : 2021-12-01 DOI: 10.2478/ejthr-2021-0015

António José Marques da Silva

引用次数: 2

How Does Destination Image Evolve? Introducing the Co-creation of the Destination Image Approach 目的地形象如何演变?介绍共同创造目的地形象的方法

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European Journal of Tourism Hospitality and Recreation Pub Date : 2021-12-01 DOI: 10.2478/ejthr-2021-0002

Yıldırım Yılmaz

引用次数: 2

International Innovation Alliances: A Case Study of the Influence of Proximity in the Aviation Sector 国际创新联盟:航空领域接近性影响的案例研究

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European Journal of Tourism Hospitality and Recreation Pub Date : 2021-12-01 DOI: 10.2478/ejthr-2021-0004

J. Salvini, S. Galina, Teresa Costa

引用次数: 0

Exploring Solutions and the Role of GDS Technology in Crossing the Current Pandemic Context in Tourism 探索解决方案和GDS技术在跨越当前旅游业流行病背景下的作用

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European Journal of Tourism Hospitality and Recreation Pub Date : 2021-12-01 DOI: 10.2478/ejthr-2021-0009

D. Foris, Cristina-Alexandra Matei, T. Foris

{"title":"Exploring Solutions and the Role of GDS Technology in Crossing the Current Pandemic Context in Tourism","authors":"D. Foris, Cristina-Alexandra Matei, T. Foris","doi":"10.2478/ejthr-2021-0009","DOIUrl":"https://doi.org/10.2478/ejthr-2021-0009","url":null,"abstract":"Abstract In the current pandemic context, tourists increasingly need to receive assurances from the tourism and hospitality industry that their safety and health will not be endangered during their trip or their stay. Tourists increasingly prefer to plan their own trips and information technology is playing a very important role in the hotel and tourism industry. This study uses strategic management methods and comparative analysis to formulate strategies, measures, and solutions to maintain the safety and the health of tourists at the level of the tourism and hospitality industry. The aim of the paper is to provide solutions for the tourism industry in the current context of the COVID-19 pandemic, through a strategic managerial approach and by involving information technology and global distribution systems (GDSs) as a decision supporting tool. The results of the study are useful for small and medium enterprises to act efficiently in this pandemic context, but are also useful for GDS providers to reflect on possible improvements in system functionality to implement solutions and to support the decisions of tourists.","PeriodicalId":29922,"journal":{"name":"European Journal of Tourism Hospitality and Recreation","volume":"32 1","pages":"91 - 101"},"PeriodicalIF":0.5,"publicationDate":"2021-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78687326","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2

Towards Green Travel: Application of Principles of Ecological Tourism in the Russian Glamping Market 走向绿色旅游:生态旅游原则在俄罗斯豪华露营市场的应用

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European Journal of Tourism Hospitality and Recreation Pub Date : 2021-12-01 DOI: 10.2478/ejthr-2021-0016

Anastasia R. Dorofeeva

{"title":"Towards Green Travel: Application of Principles of Ecological Tourism in the Russian Glamping Market","authors":"Anastasia R. Dorofeeva","doi":"10.2478/ejthr-2021-0016","DOIUrl":"https://doi.org/10.2478/ejthr-2021-0016","url":null,"abstract":"Abstract The article investigates the extent and peculiarities of the application of the principles of ecological tourism in the Russian glamping market. The main research question is whether Russian glamping can be considered a type of ecological tourism. The current state of the Russian glamping market is described, and the basic principles of ecological tourism are identified by the author. Ten Russian glamping sites were selected at random for analysis, and structured face-to-face and telephone interviews with managers of Russian glamping sites and glamping tourists were used as the primary data collection method. The author concludes that the principles of ecological tourism are widely used in Russian glamping sites, and that Russian glamping can, with some caveats, be considered a type of ecological tourism. As the main peculiarity of the application of the principles of ecological tourism in the Russian glamping market, significant lack of both an educational component and cultural benefits to the local area and population has been identified. Nevertheless, the Russian glamping market is moving towards ecological compatibility and green travel. It is suggested that the further development of glamping can contribute to the development of ecological tourism in Russia and, consequently, to the sustainable development of tourist destinations.","PeriodicalId":29922,"journal":{"name":"European Journal of Tourism Hospitality and Recreation","volume":"1 1","pages":"171 - 180"},"PeriodicalIF":0.5,"publicationDate":"2021-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90227787","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Circular Economy in Tourism and Hospitality: Analysis of Scientific Production on the Theme 旅游与酒店业的循环经济:科学生产的主题分析

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European Journal of Tourism Hospitality and Recreation Pub Date : 2021-12-01 DOI: 10.2478/ejthr-2021-0005

Paula Maines da Silva, Luciana Maines da Silva, S. Echeveste

引用次数: 2

Dimensions of Destination Attractiveness in Cape Coast 海岸角旅游目的地吸引力的维度

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European Journal of Tourism Hospitality and Recreation Pub Date : 2021-12-01 DOI: 10.2478/ejthr-2021-0013

Sakyi Richmond, Tengan Cornelius

{"title":"Dimensions of Destination Attractiveness in Cape Coast","authors":"Sakyi Richmond, Tengan Cornelius","doi":"10.2478/ejthr-2021-0013","DOIUrl":"https://doi.org/10.2478/ejthr-2021-0013","url":null,"abstract":"Abstract Destination attractiveness has received much attention in tourism literature and has been identified as crucial in terms of visitors’ perceived value. The aim of this paper was to assess the attributes that make Cape Coast an attractive destination. Focusing on the supply side perspective, the push and pull theory serves as the basis for the study. The study employed a cross-sectional survey and sampled 294 tourists with the help of a questionnaire using a convenience-sampling technique. Data analysis was done using descriptive statistics, in which means scores and standard deviations were used to measure the dimensions of destination attractiveness. The results showed that natural, cultural and man-made resources and amenities were the major attributes that make Cape Coast an attractive destination. It is recommended that natural resources and cultural heritage should be well preserved by the Environmental Protection Agency (EPA) together with Ghana Tourism Authority to ensure its sustainability. It is therefore of utmost importance that Ghana Tourism Authority will ensure that the attractions are constantly improved and expanded in accordance with the new trends and developments of tourism in the marketplace.","PeriodicalId":29922,"journal":{"name":"European Journal of Tourism Hospitality and Recreation","volume":"14 1","pages":"135 - 148"},"PeriodicalIF":0.5,"publicationDate":"2021-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87421538","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Augmented Reality in Shopping Tourism: Boosting Tourism Development Through Innovation in Barcelona 购物旅游中的增强现实:通过创新促进巴塞罗那旅游发展

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European Journal of Tourism Hospitality and Recreation Pub Date : 2021-12-01 DOI: 10.2478/ejthr-2021-0001

J. Punzon

{"title":"Augmented Reality in Shopping Tourism: Boosting Tourism Development Through Innovation in Barcelona","authors":"J. Punzon","doi":"10.2478/ejthr-2021-0001","DOIUrl":"https://doi.org/10.2478/ejthr-2021-0001","url":null,"abstract":"Abstract This research explores the attractiveness and innovation of shopping tourism in the Gaudí neighbourhood in Barcelona, Spain, along with the potential for augmented reality (AR) experiences, as well as the impact of visitors’ tolerance of technologies. An online survey detected outcomes and offered insights for enrichment similar tourism areas using AR. The findings are positive, demonstrating significant funding for making use of augmented reality initiatives. This investigation confirms the strength of the Technology Adoption Model (TAM) within the framework of innovative use in a touristic neighbourhood. The study, thus, supports the current use and expansion of the TAM hypothesis by focusing on the less studied shopping tourist's context. The outcomes provide recommendations for the design of AR projects for segmented tourism experiences, comprising the importance of making AR tourism experiences more enjoyable, pleasant, and exciting, and this research demonstrates that AR practices can enhance tourists’ perceived value. By examining the data collected from 415 tourists in the Gaudí neighbourhood who were willing to enjoy shopping experiences, the outcomes illustrate a correlation between AR tourism experiences and perceived value. Hence, this validated that AR acceptance enables the connection between tourists’ perceived value of the Gaudí neighbourhood and AR technology's usability.","PeriodicalId":29922,"journal":{"name":"European Journal of Tourism Hospitality and Recreation","volume":"8 1","pages":"1 - 10"},"PeriodicalIF":0.5,"publicationDate":"2021-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90203885","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

In Quest of a New AR Technology Application to Enhance the Sustainability of Cultural Tourism: The Olive Heritage in Madeira Through the Looking Glass of a ‘Sandbox’ Approach 探索新的增强现实技术应用以增强文化旅游的可持续性:通过“沙盒”方法的镜子观察马德拉岛的橄榄遗产

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European Journal of Tourism Hospitality and Recreation Pub Date : 2021-12-01 DOI: 10.2478/ejthr-2021-0007

António José Marques da Silva

{"title":"In Quest of a New AR Technology Application to Enhance the Sustainability of Cultural Tourism: The Olive Heritage in Madeira Through the Looking Glass of a ‘Sandbox’ Approach","authors":"António José Marques da Silva","doi":"10.2478/ejthr-2021-0007","DOIUrl":"https://doi.org/10.2478/ejthr-2021-0007","url":null,"abstract":"Abstract This article presents the results of an exploratory investigation looking for new applications of augmented reality (AR) technology to enhance the sustainability of cultural tourism. The ‘sandbox’ approach was initially developed by programmers to experiment innovative solutions in safe conditions, being adopted later in other research areas for the same reason. In this case, the olive heritage at Madeira had been chosen as a background not because it is harmless, but on the contrary, for offering some challenging characteristics. The purpose is to stimulate creativity, forcing thought outside the box. This methodological path will lead to a new concept—the hyperplace of augmented visit (HAV)—conciliating several kinds of attractions in a sustainable way. The general idea is to create a hybrid tour. The user will have the possibility of interacting with a mixture of real objects and digital avatars, virtually reachable by the mediation of AR. The former will be found at the location where the user stands, and the others will be distributed in different areas of the same destination. The study leads to the conclusion that this concept will encourage travellers to spend more time in each spot and to include new points of interest, less popular or even unexplored, in their itinerary, and is also resilient in a context of public health crisis. At the close, HAV's potential will be evaluated and relevant issues mapped to design a suitable working plan to implement a pilot experience.","PeriodicalId":29922,"journal":{"name":"European Journal of Tourism Hospitality and Recreation","volume":"5 1","pages":"66 - 76"},"PeriodicalIF":0.5,"publicationDate":"2021-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79226685","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2