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Using eye-tracking and form completion data to optimize form instructions 使用眼球追踪和表单完成数据来优化表单指令
2014 IEEE International Professional Communication Conference (IPCC) Pub Date : 2014-10-01 DOI: 10.1109/IPCC.2014.7020389
Noel T. Alton, Caitlin Rinn, K. Summers, Kathryn Straub
{"title":"Using eye-tracking and form completion data to optimize form instructions","authors":"Noel T. Alton, Caitlin Rinn, K. Summers, Kathryn Straub","doi":"10.1109/IPCC.2014.7020389","DOIUrl":"https://doi.org/10.1109/IPCC.2014.7020389","url":null,"abstract":"Reading and effectively following instructions on forms is a critical part of daily living. We all encounter forms (and instructions) in almost every facet of life, ranging from education (homework, tests, and applications), to work (employment forms or benefits forms), to life (tax forms, immigration forms, voter registration forms, government benefits forms, etc.). However, published research provides little behavioral insight specific to effectively designing form instructions. To wit, it suggests that users do not read instructions. Design manuals do offer some insights into form design; however, their suggestions tend to be trite and based on maintaining the status quo of form design. Our research will offer form designers an empirically substantiated preliminary set of concrete guidelines to optimize the design and presentation of instructions on complex forms, thus increasing the likelihood that both at-risk and expert users will notice and read critical instructions.","PeriodicalId":290419,"journal":{"name":"2014 IEEE International Professional Communication Conference (IPCC)","volume":"70 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117179560","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 8
Design research in the context of federal law enforcement 联邦执法背景下的设计研究
2014 IEEE International Professional Communication Conference (IPCC) Pub Date : 2014-10-01 DOI: 10.1109/IPCC.2014.7020380
Barbara Batokova, Todd Waits, A. Connell
{"title":"Design research in the context of federal law enforcement","authors":"Barbara Batokova, Todd Waits, A. Connell","doi":"10.1109/IPCC.2014.7020380","DOIUrl":"https://doi.org/10.1109/IPCC.2014.7020380","url":null,"abstract":"In recent years, design thinking and design research have proved indispensable in creating useful and usable solutions that both address human needs and create value for the client. Design research is the connective activity that helps us integrate specialized knowledge into meaningful solutions. We used a structured design process and various design research methods to facilitate the design and development of a software and hardware solution for a federal law enforcement agency to automate and standardize the processing and collection of a certain type of evidence. The methods we used were crucial in gathering the necessary evidence and presenting a synthesized, meaningful picture of the problems at hand to the client. This in turn led to a highly effective and collaborative partnership that resulted in a high-value application that helped standardize the current state of practice and advanced the mission of the federal law enforcement agency in the realm of intelligence gathering.","PeriodicalId":290419,"journal":{"name":"2014 IEEE International Professional Communication Conference (IPCC)","volume":"28 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121085431","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Engineering ethos in environmental public policy deliberation 环境公共政策审议中的工程精神
2014 IEEE International Professional Communication Conference (IPCC) Pub Date : 2014-10-01 DOI: 10.1109/IPCC.2014.7020384
R. House, R. Layton, J. Livingston, S. Moseley
{"title":"Engineering ethos in environmental public policy deliberation","authors":"R. House, R. Layton, J. Livingston, S. Moseley","doi":"10.1109/IPCC.2014.7020384","DOIUrl":"https://doi.org/10.1109/IPCC.2014.7020384","url":null,"abstract":"Public policy deliberations are often informed by expert testimony. We explore the role of engineering judgment in the 2013 Congressional hearing on regulating the disposal of coal ash waste. We conclude that engineering testimony in a public policy debate suffers from a reductive, dichotomous distinction between technical judgment and policy ideas-a distinction based on the false assumption that engineers deliver professional verdicts that transcend economic and political interests. We propose that the most credible technical expert in a public policy deliberation is the engineer capable of acknowledging that technical expertise is not disinterested-that complicated interests and incommensurable goals are unavoidable. Consequently, educators preparing student engineers for professional practice are obliged to teach the rhetorical tools enabling students to recognize the interaction of engineering judgment and public policy and the myth of technical objectivity.","PeriodicalId":290419,"journal":{"name":"2014 IEEE International Professional Communication Conference (IPCC)","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122178159","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
“What and how do we learn from LinkedIn forums?” An exploratory investigation “我们能从领英论坛学到什么，如何学到?”探索性调查
2014 IEEE International Professional Communication Conference (IPCC) Pub Date : 2014-10-01 DOI: 10.1109/IPCC.2014.7020339
A. Broillet, C. Kampf, S. Emad
{"title":"“What and how do we learn from LinkedIn forums?” An exploratory investigation","authors":"A. Broillet, C. Kampf, S. Emad","doi":"10.1109/IPCC.2014.7020339","DOIUrl":"https://doi.org/10.1109/IPCC.2014.7020339","url":null,"abstract":"This study examines several academic and professional LinkedIn forums, and using a grounded theory perspective, observes three key lifelong learning interactions for participants-(a) problem solving through shared learning and helping processes,” (b) a technical features learning center for learning new interfaces and features, and (c) social networking. These three interactions offer a preliminary understanding of the potential for LinkedIn forums as a lifelong learning space, and an innovation space where weak ties and transactive memory systems have the potential to affect multidisciplinary and transdisciplinary research practices, as well as create economic value for higher education by connecting active researchers to industry and other researchers.","PeriodicalId":290419,"journal":{"name":"2014 IEEE International Professional Communication Conference (IPCC)","volume":"122 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117102353","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Multicultural (mis)communication in IT research labs IT研究实验室中的多元文化交流
2014 IEEE International Professional Communication Conference (IPCC) Pub Date : 2014-10-01 DOI: 10.1109/IPCC.2014.7020357
Anna Danielewicz-Betz, T. Kawaguchi
{"title":"Multicultural (mis)communication in IT research labs","authors":"Anna Danielewicz-Betz, T. Kawaguchi","doi":"10.1109/IPCC.2014.7020357","DOIUrl":"https://doi.org/10.1109/IPCC.2014.7020357","url":null,"abstract":"Communication in multinational environment is per se challenging. This difficulty increases even more when interaction takes place in the highly technical setting of a Computer Science and Engineering institution. Additional obstacles emerge due to language impairments (lack of a common language, low proficiency in the language(s) of instruction and/or research). This paper reports on a work in progress study based on the interviews and surveys conducted in 11 research labs, with supervisors of 9 nationalities, and 22 students of 12 nationalities, mostly MSc and PhD students, with 13 of them working as TAs instructing undergraduate students. Altogether, there are currently 21 research advisers of 11 nationalities at our engineering university who have experience supervising international students (45 regular students and 5 exchange students, constituting 5% of the total undergraduate and 30% of the graduate student population), whereby those students predominantly tend to choose, if possible, supervisors with whom they share their native language. Based on the results derived from the interviews and 2 cultural sensitivity and awareness questionnaires, certain observations and recommendations regarding the role of culture in (mis)communication are put forward, with differences in supervisor-students perception and levels of cultural awareness pointed out.","PeriodicalId":290419,"journal":{"name":"2014 IEEE International Professional Communication Conference (IPCC)","volume":"11 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126570459","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Practitioners' perspectives of the technical communication field in Ireland 爱尔兰技术传播领域从业者的观点
2014 IEEE International Professional Communication Conference (IPCC) Pub Date : 2014-10-01 DOI: 10.1109/IPCC.2014.7020354
Y. Cleary
{"title":"Practitioners' perspectives of the technical communication field in Ireland","authors":"Y. Cleary","doi":"10.1109/IPCC.2014.7020354","DOIUrl":"https://doi.org/10.1109/IPCC.2014.7020354","url":null,"abstract":"In Ireland, technical communication has developed as an academic and occupational field since the late twentieth century as a consequence of the location of software and telecommunications companies in the country. This paper describes a study of Irish technical communicators' perceptions of their field. The research methods include a survey, online discussions and interviews, and the findings are analyzed using the lenses of professionalization and community of practice theories. This study is exploratory, because no previous studies have examined the Irish context for technical communication. Considering the scope of both professional and communities of practice frameworks, the study is confined to four significant themes: education, technical communication practice, value and status, and professional and community structures. The findings indicate that Irish technical communicators exhibit traits of communities of practice (such as joint enterprise and shared repertoires). They also identify with their job title and practice. A key finding is that many Irish technical communicators have a keen appetite for community involvement. This enthusiasm notwithstanding, many barriers impede professionalization, not least the low visibility of the role in Ireland, limited evidence of professionalizing activity, and the potential for career stagnation.","PeriodicalId":290419,"journal":{"name":"2014 IEEE International Professional Communication Conference (IPCC)","volume":"116 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132632300","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Extended abstract: Dynamic rhetorics: Incorporating programming into the technical communication curriculum 扩展摘要:动态修辞学:将编程融入技术传播课程
2014 IEEE International Professional Communication Conference (IPCC) Pub Date : 2014-10-01 DOI: 10.1109/IPCC.2014.7020355
J. D. Applen, S. Stephens, K. Stolley
{"title":"Extended abstract: Dynamic rhetorics: Incorporating programming into the technical communication curriculum","authors":"J. D. Applen, S. Stephens, K. Stolley","doi":"10.1109/IPCC.2014.7020355","DOIUrl":"https://doi.org/10.1109/IPCC.2014.7020355","url":null,"abstract":"This panel argues for a curriculum-wide model of programming. Computer languages such as HTML, CSS, JavaScript and ActionScript support the creation of electronic texts that are visual, interactive, and hyperlinked. Creating those texts at the level of source code, as programming, creates significant affordances for students to learn more deeply the dynamic rhetorical implications of information they must convey to their audiences electronically. Each panelist describes concrete classroom examples that demonstrate significant student learning achieved through code-level text construction that builds upon standard, familiar curricular emphases on writing, rewriting, and research.","PeriodicalId":290419,"journal":{"name":"2014 IEEE International Professional Communication Conference (IPCC)","volume":"8 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133785524","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Laying a foundation for academic writing in engineering: Helping international graduate students write in English 为工程学术写作打下基础:帮助国际研究生用英语写作
2014 IEEE International Professional Communication Conference (IPCC) Pub Date : 2014-10-01 DOI: 10.1109/IPCC.2014.7020353
J. Lax
{"title":"Laying a foundation for academic writing in engineering: Helping international graduate students write in English","authors":"J. Lax","doi":"10.1109/IPCC.2014.7020353","DOIUrl":"https://doi.org/10.1109/IPCC.2014.7020353","url":null,"abstract":"Many beginning international graduate students in engineering often need extra support in learning to write basic academic English, yet advanced writing-for-publication courses seem to be more prevalent than writing courses dealing with more fundamental issues. A new course, situated within a particular engineering discipline, attempts to bridge this gap by introducing these students to several common professional documents such as CVs and cover letters. In addition, students write a paper investigating academic discourse in their area of specialization, based on library and ethnographic research. This paper also presents various qualitative results from the students' in-class comments and written course evaluations, along with the instructor's comments and plans for future course offerings.","PeriodicalId":290419,"journal":{"name":"2014 IEEE International Professional Communication Conference (IPCC)","volume":"3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124186472","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 8
The work of education in the age of the digital classroom: Resurrecting Frankfurt school philosophies to examine online education 数字课堂时代的教育工作:复活法兰克福学派哲学来审视在线教育
2014 IEEE International Professional Communication Conference (IPCC) Pub Date : 2014-10-01 DOI: 10.1109/IPCC.2014.7020364
Chris Dayley, D. Hoffman
{"title":"The work of education in the age of the digital classroom: Resurrecting Frankfurt school philosophies to examine online education","authors":"Chris Dayley, D. Hoffman","doi":"10.1109/IPCC.2014.7020364","DOIUrl":"https://doi.org/10.1109/IPCC.2014.7020364","url":null,"abstract":"As two scholars with professional experience in the field of online education, we asked: (1) If the Frankfurt School scholars co-existed with the advent and advancement of digital learning, how would they examine the varied purposes and aspects of online instruction? (2) What can their critical lens teach about distance education practices in the 21st century? Following an exploration of the critiques these views introduce, we explore the methods individuals use to invert or subvert the results of this learning process along with other applicable critiques of the Frankfurt School of thought. These inquiries and explorations further the conversation of online education by demonstrating deficiencies in the online learning process, addressing power struggles, and creating gaps for further research.","PeriodicalId":290419,"journal":{"name":"2014 IEEE International Professional Communication Conference (IPCC)","volume":"141 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124457054","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Think rhetorically: Navigating the contested territory of social media in the workplace 从修辞的角度思考:如何驾驭职场社交媒体的争议领域
2014 IEEE International Professional Communication Conference (IPCC) Pub Date : 2014-10-01 DOI: 10.1109/IPCC.2014.7020372
Hilary A. Sarat-St. Peter, Josephine N. Walwema
{"title":"Think rhetorically: Navigating the contested territory of social media in the workplace","authors":"Hilary A. Sarat-St. Peter, Josephine N. Walwema","doi":"10.1109/IPCC.2014.7020372","DOIUrl":"https://doi.org/10.1109/IPCC.2014.7020372","url":null,"abstract":"This paper presents an assignment that challenges students to evaluate and make decisions about social media in the workplace, using an evaluative framework adapted from Sophistic rhetoric. After outlining the contested territory of online work-related talk, we present a professional writing assignment based on a recent court case involving social media and labor relations: Shepherd vs. McGee. This assignment introduces three key concepts that students can use to analyze the case and formulate a revised Social Media Strategy for the plaintiff: kairos, appropriateness and possibility. After articulating learning outcomes for the assignment, we review methods for assessing multimodal writing and adapt Ball's Kuhn+2 assessment criteria to our assignment. We conclude by discussing potential adaptations of this assignment for contexts within and beyond professional writing.","PeriodicalId":290419,"journal":{"name":"2014 IEEE International Professional Communication Conference (IPCC)","volume":"15 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126884927","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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