{"title":"Factors Affecting Usage of Internet Banking Services","authors":"S. Agrawal, Shubhra Vohra","doi":"10.2139/ssrn.2087215","DOIUrl":"https://doi.org/10.2139/ssrn.2087215","url":null,"abstract":"Information technology services is considered as the key driver for the changes taking place around the world. Internet banking is the latest and most innovative service and the new trend among the consumers. The shift from the formal banking to e-banking has been a 'leap' change. It is a form of self-service technology. Apart from the traditional type of banking services, customers today require more personalized products and services, and are able to access such services at any time and any place. It is one of the advanced information technology they can be employed to achieve a high level of customer services. Nowadays, the concept of internet banking is getting popular among various levels of consumers but still internet banking is still at infancy stage in the world. This study empirically explores factors like perceived usefulness, perceived ease of use, perceived risk, subjective or social norms and behavioral intention of consumers affecting the usage of internet banking among consumers. The research is being conducted at Jaipur and through this we have found out the impact of factors that can affect customers' intention for using internet banking services.","PeriodicalId":268355,"journal":{"name":"PROD: Empirical (Service) (Topic)","volume":"25 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-06-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125973200","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Kamyar Kavosh, A. Abu Bakar, A. Melati, A. Siti Zaleha
{"title":"Critical Success Factors in Customer Relationship Management Implementation","authors":"Kamyar Kavosh, A. Abu Bakar, A. Melati, A. Siti Zaleha","doi":"10.2139/ssrn.2701684","DOIUrl":"https://doi.org/10.2139/ssrn.2701684","url":null,"abstract":"The purpose of this study is to find the critical success factors of customer relationship management implementation in automobile industry. Semi-structured interviews were carried out to collect the needed data. The interviews were written or recorded then transcribed and analyzed by implying content analysis method. The results have reflected that all the investigated companies are implementing CRM furthermore some success factors such as training employees, top management support and the desired organizational culture have been determined that impacts the project significantly and intensely toward obtaining the desired results.","PeriodicalId":268355,"journal":{"name":"PROD: Empirical (Service) (Topic)","volume":"106 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-06-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115550347","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Dimensions of Cruisers’ Experiences, Satisfaction and Intention to Recommend","authors":"Sameer Hosany, M. Witham","doi":"10.2139/ssrn.1871777","DOIUrl":"https://doi.org/10.2139/ssrn.1871777","url":null,"abstract":"Pine and Gilmore (1998) set out the vision for a new economic era: the ‘experience economy’ in which consumers are in search of extraordinary and memorable experiences. Since then, a rich body of research on applications of the experience economy concepts has appeared in the marketing literature. However, academic investigations on the measurement of tourism experiences are very recent. Drawing on Oh, Fiore and Jeoung (2007) conceptualization of tourism experiences, the purpose of this paper are twofold: to identify the underlying dimensions of cruisers’ experiences; and to investigate the relationship between cruisers’ experiences, satisfaction and intention to recommend. Overall, findings of this study enhance theoretical progress on the experiential concept in tourism and offer important implications for cruise marketers","PeriodicalId":268355,"journal":{"name":"PROD: Empirical (Service) (Topic)","volume":"10 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114990885","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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