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Analysis of the Effect of Work Compensation, Work Discipline and Motivation on Productivity of Employess On Tanggerang City 劳动报酬、劳动纪律和劳动动机对唐葛朗市就业生产率的影响分析
JURNAL STUDI MANAJEMEN ORGANISASI Pub Date : 2022-05-09 DOI: 10.14710/jsmo.v18i1.30793
Luthfi Maryandi -
{"title":"Analysis of the Effect of Work Compensation, Work Discipline and Motivation on Productivity of Employess On Tanggerang City","authors":"Luthfi Maryandi -","doi":"10.14710/jsmo.v18i1.30793","DOIUrl":"https://doi.org/10.14710/jsmo.v18i1.30793","url":null,"abstract":"This research was conducted to examine the effect of compensation, work discipline, and motivation on employee productivity.this research was conducted at PT Midi Utama Indonesia Tbk. this study is multiple linear regression. The results of this study are (1) compensation has a positive and significant effect on employee productivity (2) work discipline has a positive and significant effect on employee productivity (3) motivation has a positive and significant effect on employee productivity.","PeriodicalId":267680,"journal":{"name":"JURNAL STUDI MANAJEMEN ORGANISASI","volume":"65 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-05-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130713167","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
PENGARUH ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) DAN KOMPENSASI TERHADAP KINERJA KARYAWAN DAN WORK OVERLOAD SEBAGAI VARIABEL MEDIASI PADA PT. NASMOCO BAHTERA MOTOR DI YOGYAKARTA 公民组织行为(OCB)的影响，以及作为日惹NASMOCO方动产变量的雇员表现和工作负荷的补偿
JURNAL STUDI MANAJEMEN ORGANISASI Pub Date : 2022-03-16 DOI: 10.14710/jsmo.v17i2.37408
Elza Vridyaningtyas
{"title":"PENGARUH ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) DAN KOMPENSASI TERHADAP KINERJA KARYAWAN DAN WORK OVERLOAD SEBAGAI VARIABEL MEDIASI PADA PT. NASMOCO BAHTERA MOTOR DI YOGYAKARTA","authors":"Elza Vridyaningtyas","doi":"10.14710/jsmo.v17i2.37408","DOIUrl":"https://doi.org/10.14710/jsmo.v17i2.37408","url":null,"abstract":"Penelitian ini dilakukan pada PT. Nasmoco Bahtera Motor Yogyakarta. Tujuan dari penelitian ini adalah untuk menganalisis pengaruh langsung Organizational Citizenship Behavior (OCB) dan kompensasi terhadap kinerja karyawan PT. Nasmoco Bahtera Motor Yogyakarta dan pengaruh tidak langsung Organizational Citizenship Behavior (OCB) dan kompensasi terhadap kinerja karyawan melalui work overload. Pengambilan data dilakukan pada bulan Februari 2021 hingga Maret 2021, dengan menggunakan metode proportional sampling dengan jumlah responden sebanyak 90 orang. Pengumpulan data primer dilakukan dengan metode kuesioner yang disusun dengan skala likert dan kemudian dihitung menggunakan metode pengolahan data analisis jalur (path analysis). Hasil penelitian ini menunjukkan bahwa 1) Terdapat pengaruh langsung Organizational Citizenship Behavior (OCB) terhadap kinerja karyawan, 2) Terdapat pengaruh langsung kompensasi terhadap kinerja karyawan, 3) Tidak terdapat pengaruh tidak langsung Organizational Citizenship Behavior (OCB) terhadap kinerja karyawan melalui work overload sebagai variabel intervening, 4) Tidak terdapat pengaruh tidak langsung kompensasi terhadap kinerja karyawan melalui work overload sebagai variabel intervening.Kata Kunci: Organizational Citizenship Behavior (OCB), Kompensasi, Work Overload, dan Kinerja Karyawan.","PeriodicalId":267680,"journal":{"name":"JURNAL STUDI MANAJEMEN ORGANISASI","volume":"30 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-03-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114264283","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
PENGARUH KOMPENSASI DAN KEPUASAN KERJA TERHADAP KINERJA GURU DENGAN KOMITMEN ORGANISASIONAL SEBAGAI VARIABEL INTERVENING (STUDI PADA YAYASAN PERGURUAN HAMONG PUTERA DI SLEMAN) 工作补偿和满意度对教师表现的影响，有组织的参与承诺。
JURNAL STUDI MANAJEMEN ORGANISASI Pub Date : 2022-03-16 DOI: 10.14710/jsmo.v17i2.32076
Kukuh Briliarto
{"title":"PENGARUH KOMPENSASI DAN KEPUASAN KERJA TERHADAP KINERJA GURU DENGAN KOMITMEN ORGANISASIONAL SEBAGAI VARIABEL INTERVENING (STUDI PADA YAYASAN PERGURUAN HAMONG PUTERA DI SLEMAN)","authors":"Kukuh Briliarto","doi":"10.14710/jsmo.v17i2.32076","DOIUrl":"https://doi.org/10.14710/jsmo.v17i2.32076","url":null,"abstract":"This research was conducted at the Hamong Putera Educational Foundation. The purpose of this study was to analyze the direct effect of compensation and job satisfaction on teacher performance in the Hamong Putera Foundation and the indirect effect of compensation and job satisfaction on teacher performance through organizational commitment. Data was collected from March 2020 to April 2020, using the census method with 46 respondents. Primary data collection is done by using a questionnaire method compiled with a Likert scale and then calculated using the path analysis data processing method. The results of this study indicate that 1) There is a direct effect of compensation on teacher performance, 2) There is a direct effect of job satisfaction on teacher performance, 3) There is an indirect effect of compensation on teacher performance through organizational commitment as an intervening variable, 4) There is an indirect effect of satisfaction work on teacher performance through organizational commitment as an intervening variable..","PeriodicalId":267680,"journal":{"name":"JURNAL STUDI MANAJEMEN ORGANISASI","volume":"107 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-03-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114199659","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
FAKTOR DETERMINAN PERGERAKAN HARGA SAHAM ISLAMIC INDEKS PERIODE 2008 – 2018
JURNAL STUDI MANAJEMEN ORGANISASI Pub Date : 2022-03-16 DOI: 10.14710/jsmo.v17i2.40212
Dika Zanuar Virgantara, Eka Handriani
{"title":"FAKTOR DETERMINAN PERGERAKAN HARGA SAHAM ISLAMIC INDEKS PERIODE 2008 – 2018","authors":"Dika Zanuar Virgantara, Eka Handriani","doi":"10.14710/jsmo.v17i2.40212","DOIUrl":"https://doi.org/10.14710/jsmo.v17i2.40212","url":null,"abstract":"This study aims to determine the effect of EPS, NPM, DER, CR and PER on stock prices on the Jakarta Islamic Index (JII) for the period 2008-2018 listed on the Indonesia Stock Exchange. This type of research is causal associative research. The research population is 30 companies. The sampling technique is a purposive sampling technique and obtained a sample of 16 companies. Data analysis methods used are correlation, regression, determination, t test and F test. The results of the study show that partially EPS and NPM variables partially have a significant effect on stock prices, while DER, CR and PER variables partially have no significant effect and have a direction negative towards share prices on the Jakarta Islamic Index (JII) for the period 2008-2018 listed on the Indonesia Stock Exchange.","PeriodicalId":267680,"journal":{"name":"JURNAL STUDI MANAJEMEN ORGANISASI","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-03-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124144276","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Analisis Pengaruh Brand Experience Terhadap Brand Loyalty Dengan Brand Resonance dan Brand Reputation Sebagai Variabel Intervening 彭佳乐品牌体验、品牌忠诚度、登安品牌共鸣、品牌美誉度变量干预分析
JURNAL STUDI MANAJEMEN ORGANISASI Pub Date : 2022-03-16 DOI: 10.14710/jsmo.v17i2.39177
Handoko Dwi Wibisono, Imro'atul Khasanah
{"title":"Analisis Pengaruh Brand Experience Terhadap Brand Loyalty Dengan Brand Resonance dan Brand Reputation Sebagai Variabel Intervening","authors":"Handoko Dwi Wibisono, Imro'atul Khasanah","doi":"10.14710/jsmo.v17i2.39177","DOIUrl":"https://doi.org/10.14710/jsmo.v17i2.39177","url":null,"abstract":"This study aims to determine and analyze the effect of brand experience variables on brand loyalty through brand resonance and brand reputation as an intervening variable for users of the DANA E-Wallet application in Semarang City. The population used in this study are DANA application users who have transacted using the application and are domiciled in the city of Semarang, Central Java. The number of samples used in this study were 100 respondents.In this study, data was collected through distributing questionnaires to selected samples through non-probability sampling techniques with purposive sampling method. Measurement in the questionnaire uses a Likert scale. Five hypotheses were tested using quantitative methods with the data analysis technique used is multiple linear regression which was estimated with the help of computer software in the form of SPSS version 25.The results of the analysis of this study indicate that brand experience has a positive and significant effect on brand resonance, brand experience has a positive and significant effect on brand reputation, brand experience has a positive and significant effect on brand loyalty, brand resonance mediates the effect of brand experience on brand loyalty and brand reputation mediates. the influence of brand experience on brand loyalty.","PeriodicalId":267680,"journal":{"name":"JURNAL STUDI MANAJEMEN ORGANISASI","volume":"96 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-03-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127229655","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
PENGARUH FASILITAS DAN PENGALAMAN PENGUNJUNG TERHADAP LOYALITAS PENGUNJUNG YANG DIMEDIASI OLEH KEPUASAN PENGUNJUNG (SURVEY PADA PENGUNJUNG WISATA UMBUL PONGGOK KLATEN) 游客的设施和经验对受游客满意度调节的参观者忠诚度的影响(调查彭德康古克拉滕)
JURNAL STUDI MANAJEMEN ORGANISASI Pub Date : 2022-03-16 DOI: 10.14710/jsmo.v17i2.32470
Zihni Abdul Aziz
{"title":"PENGARUH FASILITAS DAN PENGALAMAN PENGUNJUNG TERHADAP LOYALITAS PENGUNJUNG YANG DIMEDIASI OLEH KEPUASAN PENGUNJUNG (SURVEY PADA PENGUNJUNG WISATA UMBUL PONGGOK KLATEN)","authors":"Zihni Abdul Aziz","doi":"10.14710/jsmo.v17i2.32470","DOIUrl":"https://doi.org/10.14710/jsmo.v17i2.32470","url":null,"abstract":"Penelitian ini bertujuan untuk mengetahui : (1)Pengaruh fasilitas terhadap loyalitas pengunjung Wisata Umbul Ponggok Klaten, (2)Pengaruh pengalaman pengunjung terhadap loyalitas pengunjung Wisata Umbul Ponggok Klaten, (3)Pengaruh fasilitas melalui kepuasan pengunjung terhadap loyalitas pengunjung Wisata Umbul Ponggok Klaten, (4)Pengaruh pengalaman pengunjung melalui kepuasan pengunjung terhadap loyalitas pengunjung Wisata Umbul Ponggok Klaten. Pengambilan sampel yang digunakan dalam penelitian ini bersifat sampling, di mana hanya wisatawan yang berdomisili Klaten minimal pernah sekali melakukan kunjungan. Jumlah sampel sejumlah 110 orang. Jenis penelitian yang digunakan adalah penelitian kuantitatif dengan metode survey. Metode pengumpulan data yang digunakan dalam penelitian ini adalah kuisoner disusun dengan Skala Likert dan kemudian dihitung dengan metode SPSS. Hasil dari penelitian ini adalah: (1) Fasilitas berpengaruh langsung terhadap loyalitas pengunjung dengan koefisien beta sebesar 0.233 dan hasil signifikan 0.015 ;(2) Pengalaman pengunjung berpengaruh langsung terhadap loyalitas pengunjung dengan koefisien beta sebesar 0,382  dan hasil signifikan sebesar 0,000 ;(3)  Fasilitas berpengaruh terhadap loyalitas pengunjung melalui kepuasan pengunjung dengan besar pengaruh total 0,395 dan t hitung sebesar 2,319 < 1,98 (t tabel ) dengan tingkat signifikansi 0,050 ;(4) Pengalaman pengunjung tidak berpengaruh terhadap loyalitas pengunjung melalui kepuasan pengunjung dengan besar pengaruh total sebesar 0,447 dan t hitung sebesar 1,897 < 1,98 dengan tingkat signifkan 0,050","PeriodicalId":267680,"journal":{"name":"JURNAL STUDI MANAJEMEN ORGANISASI","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-03-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125267145","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
PENGARUH KEPRIBADIAN PROAKTIF TERHADAP KEPUASAN KARIR DAN KINERJA KARYAWAN DENGAN KREATIVITAS KARYAWAN SEBAGAI VARIABEL INTERVENING 积极的人格对员工的职业满意度和表现的影响，员工的创造力作为一个变量的干预
JURNAL STUDI MANAJEMEN ORGANISASI Pub Date : 2022-03-16 DOI: 10.14710/jsmo.v17i2.39180
Miranti Sukmajati, Suharnomo Suharnomo
{"title":"PENGARUH KEPRIBADIAN PROAKTIF TERHADAP KEPUASAN KARIR DAN KINERJA KARYAWAN DENGAN KREATIVITAS KARYAWAN SEBAGAI VARIABEL INTERVENING","authors":"Miranti Sukmajati, Suharnomo Suharnomo","doi":"10.14710/jsmo.v17i2.39180","DOIUrl":"https://doi.org/10.14710/jsmo.v17i2.39180","url":null,"abstract":"This study aims to analyze the effect of proactive pesonality on career satisfaction and employee performance by employee creativity as intervening variables. This Study uses two types of data sources, namely primary data in the form of interviews with respondents and quetionaire results via Google Form Link, while secondary data is obtaining from primary data processing using Stuctural Equation Model (SEM) as a data analysis tool consisting of 5 (five) hypothesis which is then operated using the AMOS computational program. In this study, data were obtained from respondents, namely Bank BTN Semarang City employees with 110 respondents.The results show that proactive personality have a positive and significant effect on employee creativity, employee creativity have a positive and significant effect on career satisfaction, employee creativity have a positive and significant effect on employee performance, proactive personality have a positive and significant effect on career satisfaction, and proactive personality have a positive and significant effect on employee performance.","PeriodicalId":267680,"journal":{"name":"JURNAL STUDI MANAJEMEN ORGANISASI","volume":" 3","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-03-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"113950634","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Working Capital Management and Profitability of Manufacturing Public Company in Indonesia 印尼制造业上市公司营运资金管理与盈利能力
JURNAL STUDI MANAJEMEN ORGANISASI Pub Date : 2022-03-16 DOI: 10.14710/jsmo.v17i2.39217
Rahma Ayu Agustiyana
{"title":"Working Capital Management and Profitability of Manufacturing Public Company in Indonesia","authors":"Rahma Ayu Agustiyana","doi":"10.14710/jsmo.v17i2.39217","DOIUrl":"https://doi.org/10.14710/jsmo.v17i2.39217","url":null,"abstract":"Abstract. This research studied the causative link between working capital management (WCM) and return on assets (ROA) in consumer goods companies listed on The Indonesian Stock Exchange. Days Sales of Inventory (DSI), Days Sales Outstanding (DSO), Days Payable Outstanding (DPO) and Cash Conversion Cycle (CCC) were used as WCM metrics. The study was based on micro-data for 39 consumer goods companies with period from 2015 – 2019. By using multiple regression and correlations analysis, the study shows that extending DSO and DPO had a profitable impact on ROA and extending the DSI and CCC had an adverse impact on ROA in consumer goods companies. Keywords : consumer goods industry, profitability, working capital management","PeriodicalId":267680,"journal":{"name":"JURNAL STUDI MANAJEMEN ORGANISASI","volume":"217 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-03-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122852530","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
PENGARUH PERILAKU KERJA KREATIF SEBAGAI VARIABEL INTERVENING PADA HUBUNGAN ANTARA GAYA KEPEMIMPINAN TRANSFORMASIONAL DAN IKLIM KERJA DENGAN KINERJA GURU (STUDI PADA GURU SMA NEGERI DI KOTA SEMARANG) 创造性工作行为对变革领导风格与教师绩效之间关系的影响(三宝垄公立高中教师的一项研究)
JURNAL STUDI MANAJEMEN ORGANISASI Pub Date : 2022-02-22 DOI: 10.14710/jsmo.v17i1.39158
Fadhil Aksoni, Intan Ratnawati
{"title":"PENGARUH PERILAKU KERJA KREATIF SEBAGAI VARIABEL INTERVENING PADA HUBUNGAN ANTARA GAYA KEPEMIMPINAN TRANSFORMASIONAL DAN IKLIM KERJA DENGAN KINERJA GURU (STUDI PADA GURU SMA NEGERI DI KOTA SEMARANG)","authors":"Fadhil Aksoni, Intan Ratnawati","doi":"10.14710/jsmo.v17i1.39158","DOIUrl":"https://doi.org/10.14710/jsmo.v17i1.39158","url":null,"abstract":"This study aims to analyze the effect of creative work behavior as an intervening variable on the relationship of transformational leadership styles and work climate with performance. This research consists of two independent variables, one dependent variable and one intervening variable. The independent variable in this research is transformational leadership style and work climate. The dependent variable in this study is employee performance. The intervening variable in this study is creative work behavior. The population in this study were all high school teachers in the city of Semarang. The sample uses simple random sampling, amounting to 112 respondents. Data collection techniques were carried out using a questionnaire. Analysis of research data using SEM (Structural Equation Modeling) analysis which is operated through the AMOS 24.0 program. The results of this study indicate that the transformational leadership style and work climate do not significantly influence employee performance. But creative work behavior has a significant positive effect on employee performance and transformational leadership style and work climate has a significant positive effect on creative work behavior.","PeriodicalId":267680,"journal":{"name":"JURNAL STUDI MANAJEMEN ORGANISASI","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-02-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134276273","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
PENGARUH CITRA WAHANA PERMAINAN TRANS STUDIO BANDUNG MELALUI KESENANGAN DAN KUALITAS LAYANAN PADA LOYALITAS PELANGGAN 对客户忠诚度的快乐和质量服务对游乐设施的影响
JURNAL STUDI MANAJEMEN ORGANISASI Pub Date : 2022-02-22 DOI: 10.14710/jsmo.v17i1.39183
Adhi Widyakto, Endang Tri Widyarti, Kamalina Din Jannah
{"title":"PENGARUH CITRA WAHANA PERMAINAN TRANS STUDIO BANDUNG MELALUI KESENANGAN DAN KUALITAS LAYANAN PADA LOYALITAS PELANGGAN","authors":"Adhi Widyakto, Endang Tri Widyarti, Kamalina Din Jannah","doi":"10.14710/jsmo.v17i1.39183","DOIUrl":"https://doi.org/10.14710/jsmo.v17i1.39183","url":null,"abstract":"The purpose of this study was to examine and analyze the influence of Rides image through delight and service quality to customer loyalty on Transtudio Bandung  customers in Jabodetabek. This research is a descriptive study and causal relationship. The sample in this study were 200 respondents. This research method is SEM analysis with Warp PLS tools. The results of this study indicate that waterpark image, delight, and service quality have a significant and positive influence on customer loyalty. Whereas indirectly Rides image influences customer loyalty through delight and service quality.","PeriodicalId":267680,"journal":{"name":"JURNAL STUDI MANAJEMEN ORGANISASI","volume":"84 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-02-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132636448","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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