POL: Service Industry (Topic)最新文献

{"title":"The Value of Delegation in Hiring","authors":"Hugh Xiaolong Wu, Shannon X. Liu","doi":"10.2139/ssrn.3500302","DOIUrl":"https://doi.org/10.2139/ssrn.3500302","url":null,"abstract":"Delegation in hiring (DIH) is becoming a mainstream management practice among business chains worldwide, yet theoretical and empirical evidence of its effects remains scarce. DIH refers to the use of local business unit managers to do their own recruiting, rather than relying on the headquarters human resource (HR) department. To estimate the impacts of DIH on employee recruitment, productivity, and firm performance, we partnered with a large Chinese firm with 111 retail stores on a 12-month field experiment. Results show that DIH increases both the mean and the variance of individual productivity, with an overall positive impact on store-level productivity by 7.1%. The growth in store-level performance is driven by both direct effects of recruiting higher-performing workers and indirect effects of positive spillovers from new to existing employees. Consistent with our theory, DIH achieves better outcomes in stores that have better incentives, larger shares of repeated customers, and that are less busy. To test the validity of our experiment, we find similar results from observational data on this firm and a second large multinational firm in the spa industry. Overall, this study illustrates the value of information held by local managers in hiring productive employees.","PeriodicalId":262155,"journal":{"name":"POL: Service Industry (Topic)","volume":"52 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-06-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134147926","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"A Rolling Stone Gathers No Moss: The Effect of Customers' Perceived Business Model Innovativeness on Customer Value Co‐Creation Behavior and Customer Satisfaction in the Service Sector","authors":"T. Clauss, T. Kesting, Julia Naskrent","doi":"10.1111/radm.12318","DOIUrl":"https://doi.org/10.1111/radm.12318","url":null,"abstract":"Both researchers and practitioners have been focusing extensively on business model innovation, as it has shown to positively influence business performance. Although the effect of business model innovativeness on customer behavior might be an important mediator between business model innovation and business performance, it has not yet been analyzed. In line with recent calls to consider the customer side in business model innovation research, our paper addresses this problem by studying the influence of customers' perceived business model innovativeness (CPBMI) on customer satisfaction and customer value co‐creation behavior in the service sector. We, therefore, emphasize customers' perceptions and reactions to business model changes. Relying on data from a large‐scale survey of restaurant customers, we find that perceived value creation innovativeness and value proposition innovativeness positively affect customer satisfaction and customer value co‐creation behavior. In addition, we identify a significant indirect effect of CPBMI on customer satisfaction via customer value co‐creation behavior. Our findings allow deriving concrete implications for both researchers and practitioners.","PeriodicalId":262155,"journal":{"name":"POL: Service Industry (Topic)","volume":"103 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132452102","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Product Quality Choices and Competition: Evidence from the U.S. Airline Industry","authors":"Nicholas G. Rupp, Nian Liu","doi":"10.2139/ssrn.2837025","DOIUrl":"https://doi.org/10.2139/ssrn.2837025","url":null,"abstract":"This paper examines how network carriers adjust product quality given the competition from a low cost carrier (LCC). While previous research has shown that product quality (measured by on-time performance) suffers from heightened competition by LCC (Prince and Simon, 2015), our results find the contrary. Network carriers differentiate themselves by offering higher product quality through lower seat density and more first class/business class seating. Network carrier’s product quality response to other LCCs depends on market overlap. When considerable overlap exists, network carriers offer higher product quality by reducing seating density and/or increasing the proportion of first class/business class seats.","PeriodicalId":262155,"journal":{"name":"POL: Service Industry (Topic)","volume":"48 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-08-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121451843","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Conceptualising the Australian Telecommunications Industry Self-Regulation Scheme in the Context of Australian Judicial System and Administrative Justice","authors":"Grace Li","doi":"10.2139/ssrn.2835885","DOIUrl":"https://doi.org/10.2139/ssrn.2835885","url":null,"abstract":"The public ombudsman plays an irreplaceable role as an important redress mechanism for individual grievances and as a ?watch dog? to administrative justice. \u0000Since the 1980s, private sector ombudsmen have emerged and proliferated. This rapid development has resulted in some significant controversies. Unfortunately, many of these controversies have not been sufficiently addressed to date. By analysing the Telecommunications Industry Ombudsman (TIO) as a case study, this article seeks to examine the nature of the private sector ombudsmen and its changing position in relation to administrative justice. Here, the key claim is that the TIO is substituting courts with respect to consumer matters arising from its service sector. Stemming from this claim, this article further argues that the current TIO scheme presents an inappropriate and unreliable situation where the private sector ombudsmen may provide differing rights and remedies from those available in the Courts. Furthermore, consistency in decision-making by private sector ombudsmen can be problematic, and fair procedure requirements remain untested by the courts. In order to resolve these issues, private sector ombudsmen, like the TIO, should be subject to a closer monitoring process. As a preliminary measure, an authoritative and standardised quality control assurance mechanism should be established to ensure that consumer complaints are effectively received and fairly handled.","PeriodicalId":262155,"journal":{"name":"POL: Service Industry (Topic)","volume":"19 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116698494","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Global Financial Crisis: An Institutional Theory Analysis","authors":"S. Riaz","doi":"10.1108/17422040910938668","DOIUrl":"https://doi.org/10.1108/17422040910938668","url":null,"abstract":"Purpose – This paper seeks to provide insights into the current global financial crisis from an institutional theory perspective.Design/methodology/approach – The paper presents the development of key concepts using institutional theory, grounded in a discussion of the context of the current global financial crisis.Findings – The interplay of financial industry organizations and formal and informal institutions is key to understanding the creation of the crisis.Research limitations/implications – The treatment is brief but serves to provoke further research on the global financial crisis through applying and extending new institutional theory.Practical implications – Fundamental aspects of the crisis need to be understood with respect to the organizational‐institutional interplay involving the financial industry. This would help to reveal the general pattern of such crises and also point towards what needs to be taken into account for potential solutions.Originality/value – The paper has value for researc...","PeriodicalId":262155,"journal":{"name":"POL: Service Industry (Topic)","volume":"16 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124935750","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"A Formal Framework for Multi-Party Business Protocols","authors":"M. Mancioppi","doi":"10.2139/ssrn.1272903","DOIUrl":"https://doi.org/10.2139/ssrn.1272903","url":null,"abstract":"Service Oriented Architecture deployments comprise large numbers of long-running, highly dynamic complex end-to-end service interactions reflecting asynchronous message flows that typically transcend several organizations and span several geographical locations. Business protocols are formalisms to model the structure of the message-based interactions among services and can be flexible ranging from conventional inter-organizational point-to-point service interactions to fully blown dynamic multi-party interactions of global reach. In this work we introduce a formal framework based on Deterministic Finite Automata enriched with temporal constraints, to describe multi-party business protocols. We extend this framework with the notion of multi-party business protocol soundness and show how it is possible to execute a multi-party protocol consistently in a completely distributed manner while guaranteeing eventual termination.","PeriodicalId":262155,"journal":{"name":"POL: Service Industry (Topic)","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-01-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115633641","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Typology of Cultural Tourists: An Island Study","authors":"Dongkoo Yun, R. MacDonald, M. MacEachern, S. Hennessey","doi":"10.2139/ssrn.1617362","DOIUrl":"https://doi.org/10.2139/ssrn.1617362","url":null,"abstract":"Who are the tourists that visit cultural attractions or engage in cultural activities, and why? What specific travel behaviours make them distinct from other travelers? How large is the demand for cultural tourism and what elements of culture attract tourists? How can cultural tourism be successfully developed and promoted? The answers to these types of questions may be quite different among destinations due to the different elements that create the culture of each destination. This paper‟s objective is to examine the meaning and significance of cultural tourism on Prince Edward Island. In doing so, the paper attempts to identify cultural tourists and profile trip characteristics of cultural tourists in an island setting.","PeriodicalId":262155,"journal":{"name":"POL: Service Industry (Topic)","volume":"41 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129929201","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"A Cross-Country Analysis of the Bank Supervisory Framework and Bank Performance","authors":"James R. Barth, Daniel E. Nolle, Triphon Phumiwasana, Glenn Yago","doi":"10.2139/ssrn.325061","DOIUrl":"https://doi.org/10.2139/ssrn.325061","url":null,"abstract":"Ongoing changes in the structure and nature of banking, as well as banking crises across the globe have focused the attention of policy makers on the appropriate structure, scope, and degree of independence of banking supervision. Key issues for banking supervision structure are whether there should be one or multiple supervisory authorities, and whether the central bank should be involved in bank supervision. The issue pertaining to the scope of supervision is whether bank supervisory authorities should supervise other financial service industries, including in particular securities and insurance. Finally, the issue regarding the independence of supervisory authorities is the degree to which bank supervisors should be subject to political and economic policy pressure and influence. How these issues are addressed is important, because policies that fail to provide for an appropriate bank supervisory framework may undermine bank performance and even lead to full-scale banking crises. The intense interest policy makers have shown in these issues has not been matched, however, by researchers. In particular, there is very little systematic empirical evidence on how, or indeed whether, the structure, scope, or independence of bank supervision affects the banking industry. This paper addresses this gap in three respects. First, drawing on the existing literature, we discuss the various policy issues surrounding the structure, scope, and degree of independence of bank supervision. Second, we provide comparative information on the actual choices that have been made regarding these three aspects of supervision across a wide range of developed and emerging market economies. Third, using both country-specific data for 55 countries in all parts of the world, and data for over 2,300 individual banks in those countries, we examine the relationship between the structure, scope, and independence of bank supervision and one key dimension of the banking industry - bank profitability. Our results indicate, at most, a weak influence for the structure of supervision on bank performance. In particular, we find some evidence that a single-supervisor system enhances bank performance. However, following our discussion of the caution one must use in interpreting data on the supervisory framework, our re-estimates using an alternative source of data on the structure of supervision failed to duplicate this result. Our results have a bearing on a key dimension of the policy debate on how to structure supervision. In particular, given the dearth of empirical evidence on the issues, advocates of one form or another of supervisory structure have asserted that a particular change is likely to affect (favorably or adversely, as the advocate sees fit) the performance of banks. Our results provide little support at best to the belief that any particular bank supervisory structure will greatly affect bank performance. This is significant, because it suggests that the on-going debate","PeriodicalId":262155,"journal":{"name":"POL: Service Industry (Topic)","volume":"16 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2002-08-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121138875","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}