发布求助
文献互助 智能选刊 最新文献

Information Systems Strategic Planning for Public Service Delivery in the Digital Era最新文献

筛选
英文 中文
Future Directions for Public Service Delivery in the Digital Era 在数码时代提供公共服务的未来方向
Information Systems Strategic Planning for Public Service Delivery in the Digital Era Pub Date : 1900-01-01 DOI: 10.4018/978-1-5225-9647-9.ch012
{"title":"Future Directions for Public Service Delivery in the Digital Era","authors":"","doi":"10.4018/978-1-5225-9647-9.ch012","DOIUrl":"https://doi.org/10.4018/978-1-5225-9647-9.ch012","url":null,"abstract":"This chapter discusses emerging issues and technologies, such as ethical responsibilities in a changing technological environment, the use of analytics and artificial intelligence, the evolution of communications technology, and the growth of block chain and mobile apps technology. Mobile apps technology is a very exciting development because the nature of the applications is very personal and target specific customer needs, hence gradually resolving the issue of explicitly knowing the customer and meeting its personal needs through the concept of personas. This chapter provides numerous examples of how the various technological developments can be specifically implemented to enhance public service delivery in the digital era. In this context, Chapter 12 has two important implications, namely the impact of the technology trends to revolutionise public service delivery on the operations of government entities and users of government services in the future.","PeriodicalId":256202,"journal":{"name":"Information Systems Strategic Planning for Public Service Delivery in the Digital Era","volume":"98 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125460029","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Management Information Systems Needs for Public Service Delivery in the Digital Era 数码时代公共服务的管理资讯系统需求
Information Systems Strategic Planning for Public Service Delivery in the Digital Era Pub Date : 1900-01-01 DOI: 10.4018/978-1-5225-9647-9.ch008
{"title":"Management Information Systems Needs for Public Service Delivery in the Digital Era","authors":"","doi":"10.4018/978-1-5225-9647-9.ch008","DOIUrl":"https://doi.org/10.4018/978-1-5225-9647-9.ch008","url":null,"abstract":"Chapter 8 continues the path through the ISSP framework described in Chapter 5 by considering the information systems (IS) application needs of government entities to support the identified information requirements. The basic principle is that the organisation needs to identify the information that it requires to run its business and then to determine the application systems that support the information needs. Hence, this approach provides a business-driven model rather than a technology-driven method. The chapter discusses various concepts related to the information resource management, information engineering, database management systems, data warehousing concepts, data mining concepts, business process reengineering, management information systems, decision support systems, executive information systems, and value chain analysis. These concepts link information management with application systems management, thus providing an integrated holistic view of the IS process.","PeriodicalId":256202,"journal":{"name":"Information Systems Strategic Planning for Public Service Delivery in the Digital Era","volume":"44 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121825813","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Recommended ICT Values for Public Service Delivery in the Digital Era 资讯及通讯科技在数码时代提供公共服务的建议价值
Information Systems Strategic Planning for Public Service Delivery in the Digital Era Pub Date : 1900-01-01 DOI: 10.4018/978-1-5225-9647-9.ch004
{"title":"Recommended ICT Values for Public Service Delivery in the Digital Era","authors":"","doi":"10.4018/978-1-5225-9647-9.ch004","DOIUrl":"https://doi.org/10.4018/978-1-5225-9647-9.ch004","url":null,"abstract":"Chapter 4 is the final chapter in Section 1. It elaborates further on the principles discussed in the three previous chapters. It outlines a number of strategic objectives in the quest for change. The chapter discusses a suggested multi-centricity model that is based upon the five centric pillars mentioned throughout the first four chapters. This multi-centricity model prescribes a number of fundamental principles that should be considered in formulating government ICT strategies. This chapter also examines the latest technology trends to achieve IT-enabled services that are viewed as key to immediate economic development. It also examines the internet of things and communication trends that are seen as the door to the future for public service delivery and a fast way forward for future innovation. The chapter concludes by cautioning governments that failing to make the transition to the new digital environment will likely see them experience significant negative consequences.","PeriodicalId":256202,"journal":{"name":"Information Systems Strategic Planning for Public Service Delivery in the Digital Era","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129649186","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Information Technology Needs for Public Service Delivery in the Digital Era 数码时代公共服务对资讯科技的需求
Information Systems Strategic Planning for Public Service Delivery in the Digital Era Pub Date : 1900-01-01 DOI: 10.4018/978-1-5225-9647-9.ch009
{"title":"Information Technology Needs for Public Service Delivery in the Digital Era","authors":"","doi":"10.4018/978-1-5225-9647-9.ch009","DOIUrl":"https://doi.org/10.4018/978-1-5225-9647-9.ch009","url":null,"abstract":"This chapter continues the path through the ISSP framework by considering the IT needs of government entities. The chapter discusses the evolution of eGovernment and mGovernment and presents research findings regarding the website evaluation of 40 countries using the Inland Revenue and Social Security governmental websites as the research basis. The website evaluation utilized an instrument developed by Cumbrowski that consists of eight dimensions. The research also examined the relationship between these website ratings and other variables extracted from reports provided by the International Telecommunication Union, World Economic Forum, and United Nations Development Programme. The chapter also examines the trends that are at the forefront of IT developments. The chapter concludes by applying various models to show how a government entity may determine its IT needs. The above are discussed in the context of how to improve public service delivery in the digital era, with numerous examples to support this discussion.","PeriodicalId":256202,"journal":{"name":"Information Systems Strategic Planning for Public Service Delivery in the Digital Era","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129197371","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The Impact of an ISSP on Public Service Delivery in the Digital Era 资讯科技服务供应商对数码时代公共服务提供的影响
Information Systems Strategic Planning for Public Service Delivery in the Digital Era Pub Date : 1900-01-01 DOI: 10.4018/978-1-5225-9647-9.ch013
{"title":"The Impact of an ISSP on Public Service Delivery in the Digital Era","authors":"","doi":"10.4018/978-1-5225-9647-9.ch013","DOIUrl":"https://doi.org/10.4018/978-1-5225-9647-9.ch013","url":null,"abstract":"This chapter analyses the recommendations made in previous chapters, particularly those related to defining the ICT strategies of governments. The purpose of this analysis is to identify the management disciplines that come into play when defining an ISSP. Ten management disciplines were identified: corporate strategy, public administration processes and reform activities, human resources, operations, technology, customer relations, legal aspects, data utilisation, security, and managing of projects. These management themes are considered critical for the formulation of the ISSP. This chapter also analyses the relationship of the ISSP with the identified management disciplines and shows why defining an ISSP is a complex undertaking. Throughout the chapter, real-life examples are provided to illustrate the various points. The chapter discusses the impact of an ISSP on governments and public administration organisations in supporting corporate strategies and creating economic growth. The chapter posits that the ISSP document is as good as the futuristic vision of the nation's leaders.","PeriodicalId":256202,"journal":{"name":"Information Systems Strategic Planning for Public Service Delivery in the Digital Era","volume":"19 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121135716","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
ICT Implementation Considerations for Public Service Delivery in the Digital Era 在数码时代推行资讯及通讯科技以提供公共服务
Information Systems Strategic Planning for Public Service Delivery in the Digital Era Pub Date : 1900-01-01 DOI: 10.4018/978-1-5225-9647-9.ch010
{"title":"ICT Implementation Considerations for Public Service Delivery in the Digital Era","authors":"","doi":"10.4018/978-1-5225-9647-9.ch010","DOIUrl":"https://doi.org/10.4018/978-1-5225-9647-9.ch010","url":null,"abstract":"The focus of this chapter is on various concepts that need to be carefully considered when defining an information systems strategic plan (ISSP) for enhancing public service delivery in the digital era. The first concept discussed is the critical success factors framework. This framework ensures that the ISSP strategic objectives are aligned with the corporate strategic objectives. The aim is to identify those critical success factors that ensure the successful implementation of the ISSP and to determine whether these factors are being achieved in the implementation process. Secondly, the chapter will consider the general implementation philosophy, including the IS application acquisition methods and the key IS features. This ensures the implementation of value for money IS applications. The third concept considered is related to the justification methods for undertaking IS applications. Finally, the chapter will discuss a number of ICT planning issues that may be applicable to the public sector.","PeriodicalId":256202,"journal":{"name":"Information Systems Strategic Planning for Public Service Delivery in the Digital Era","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129506876","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Organisational Information Needs for Public Service Delivery in the Digital Era 数码时代提供公共服务的机构资讯需求
Information Systems Strategic Planning for Public Service Delivery in the Digital Era Pub Date : 1900-01-01 DOI: 10.4018/978-1-5225-9647-9.ch007
{"title":"Organisational Information Needs for Public Service Delivery in the Digital Era","authors":"","doi":"10.4018/978-1-5225-9647-9.ch007","DOIUrl":"https://doi.org/10.4018/978-1-5225-9647-9.ch007","url":null,"abstract":"Chapter 7 continues the path through the ISSP framework by considering the information needs of the government entities. However, before it applies various suggested models, the chapter discusses concepts related to the transformation of data to information to knowledge and to wisdom. The chapter discusses this transformation process in detail, including the knowledge-based economy and knowledge management. Once these various concepts are addressed, the chapter focuses on the application of various models to explicitly determine the information needs of the government entity by providing a step by step description of the procedure for doing this, with supporting examples for each step. The outcome of this process is the entity's information gap and resultant database contents for the government organisation under examination.","PeriodicalId":256202,"journal":{"name":"Information Systems Strategic Planning for Public Service Delivery in the Digital Era","volume":"121 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133185976","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Strategic Review of the Organisation for Public Service Delivery in the Digital Era 公共服务机构在数码时代的策略检讨
Information Systems Strategic Planning for Public Service Delivery in the Digital Era Pub Date : 1900-01-01 DOI: 10.4018/978-1-5225-9647-9.ch006
{"title":"Strategic Review of the Organisation for Public Service Delivery in the Digital Era","authors":"","doi":"10.4018/978-1-5225-9647-9.ch006","DOIUrl":"https://doi.org/10.4018/978-1-5225-9647-9.ch006","url":null,"abstract":"This chapter initiates the pathway through the ISSP framework described in the previous chapter. The chapter focuses on three aspects. It provides the approach for conducting the organisational information systems strategic review applying McFarlan's Strategic Grid. This model helps an organisation to determine the focus of its current application systems, where the entity wishes to be in the future, and generally assess where the competition (or best practice benchmark entity) is currently positioned. The chapter then provides a method to carry out the organisational data usage strategic review applying Marchand's Area of Information Use model. This model aids management to determine to what purpose the current available information is being utilised. Finally, the chapter illustrates how a government entity may conduct a review of its customer persona profiles to enable it to explicitly know its customers, thus enabling it to promote and target its specific services. All the models and techniques applied in this chapter are supported by examples.","PeriodicalId":256202,"journal":{"name":"Information Systems Strategic Planning for Public Service Delivery in the Digital Era","volume":"64 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123588827","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Defining the Information Systems Strategic Plan for Public Service Delivery in the Digital Era 制订资讯系统策略计划，在数码时代提供公共服务
Information Systems Strategic Planning for Public Service Delivery in the Digital Era Pub Date : 1900-01-01 DOI: 10.4018/978-1-5225-9647-9.ch011
{"title":"Defining the Information Systems Strategic Plan for Public Service Delivery in the Digital Era","authors":"","doi":"10.4018/978-1-5225-9647-9.ch011","DOIUrl":"https://doi.org/10.4018/978-1-5225-9647-9.ch011","url":null,"abstract":"Chapter 11 is the final chapter within Section 2 and specifically addresses the issue of defining and formulating the information systems strategic plan (ISSP) for public service delivery in the digital era. This chapter commences by discussing the key objectives of an ISSP and through this discussion links the lessons learnt through the research findings from Chapter 3. The chapter also examines the IS and IT strategic planning process and identifies the inputs for defining the ISSP. Basically, this chapter links the findings from the previous chapters to the ISSP input mechanism. Once this is completed, the chapter provides a step-by-step description for defining and formulating the ISSP document that is supported by examples.","PeriodicalId":256202,"journal":{"name":"Information Systems Strategic Planning for Public Service Delivery in the Digital Era","volume":"211 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115054806","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
0
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
提示
您的信息不完整，为了账户安全，请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
现在去查看 取消
×
提示
确定
请完成安全验证×
相关产品
×
本文献相关产品
联系我们：info@booksci.cn Book学术提供免费学术资源搜索服务，方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。 Copyright © 2023 布克学术 All rights reserved.
京ICP备2023020795号-1
ghs 京公网安备 11010802042870号
Book学术文献互助
Book学术文献互助群
群 号：604180095
Book学术官方微信