Management Information Systems Needs for Public Service Delivery in the Digital Era

Chapter 8 continues the path through the ISSP framework described in Chapter 5 by considering the information systems (IS) application needs of government entities to support the identified information requirements. The basic principle is that the organisation needs to identify the information that it requires to run its business and then to determine the application systems that support the information needs. Hence, this approach provides a business-driven model rather than a technology-driven method. The chapter discusses various concepts related to the information resource management, information engineering, database management systems, data warehousing concepts, data mining concepts, business process reengineering, management information systems, decision support systems, executive information systems, and value chain analysis. These concepts link information management with application systems management, thus providing an integrated holistic view of the IS process.