数码时代公共服务对资讯科技的需求

Information Systems Strategic Planning for Public Service Delivery in the Digital Era Pub Date : 1900-01-01 DOI:10.4018/978-1-5225-9647-9.ch009

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引用次数: 0

摘要

本章通过考虑政府实体的IT需求，继续讨论ISSP框架。本章讨论了电子政府和移动政府的发展历程，并提出了以税收和社会保障政府网站为研究基础，对40个国家的网站进行评估的研究结果。网站评估使用了由Cumbrowski开发的由八个维度组成的工具。该研究还考察了这些网站评级与其他变量之间的关系，这些变量是从国际电信联盟、世界经济论坛和联合国开发计划署提供的报告中提取的。本章还探讨了处于IT发展前沿的趋势。本章最后运用各种模型来说明政府实体如何决定其资讯科技需求。以上内容是在数字时代如何改善公共服务提供的背景下讨论的，并有许多例子来支持这一讨论。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Information Technology Needs for Public Service Delivery in the Digital Era

This chapter continues the path through the ISSP framework by considering the IT needs of government entities. The chapter discusses the evolution of eGovernment and mGovernment and presents research findings regarding the website evaluation of 40 countries using the Inland Revenue and Social Security governmental websites as the research basis. The website evaluation utilized an instrument developed by Cumbrowski that consists of eight dimensions. The research also examined the relationship between these website ratings and other variables extracted from reports provided by the International Telecommunication Union, World Economic Forum, and United Nations Development Programme. The chapter also examines the trends that are at the forefront of IT developments. The chapter concludes by applying various models to show how a government entity may determine its IT needs. The above are discussed in the context of how to improve public service delivery in the digital era, with numerous examples to support this discussion.

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Information Systems Strategic Planning for Public Service Delivery in the Digital Era

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