The Impact of an ISSP on Public Service Delivery in the Digital Era

Abstract

This chapter analyses the recommendations made in previous chapters, particularly those related to defining the ICT strategies of governments. The purpose of this analysis is to identify the management disciplines that come into play when defining an ISSP. Ten management disciplines were identified: corporate strategy, public administration processes and reform activities, human resources, operations, technology, customer relations, legal aspects, data utilisation, security, and managing of projects. These management themes are considered critical for the formulation of the ISSP. This chapter also analyses the relationship of the ISSP with the identified management disciplines and shows why defining an ISSP is a complex undertaking. Throughout the chapter, real-life examples are provided to illustrate the various points. The chapter discusses the impact of an ISSP on governments and public administration organisations in supporting corporate strategies and creating economic growth. The chapter posits that the ISSP document is as good as the futuristic vision of the nation's leaders.