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Robots, Artificial Intelligence, and Service Automation in Travel, Tourism and Hospitality最新文献

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Self-service Technologies in the Travel, Tourism, and Hospitality Sectors: Principles and Practice 旅游、旅游和酒店业的自助服务技术:原则和实践
Robots, Artificial Intelligence, and Service Automation in Travel, Tourism and Hospitality Pub Date : 2019-10-14 DOI: 10.1108/978-1-78756-687-320191003
P. Kelly, Jennifer Lawlor, Michael Mulvey
{"title":"Self-service Technologies in the Travel, Tourism, and Hospitality Sectors: Principles and Practice","authors":"P. Kelly, Jennifer Lawlor, Michael Mulvey","doi":"10.1108/978-1-78756-687-320191003","DOIUrl":"https://doi.org/10.1108/978-1-78756-687-320191003","url":null,"abstract":"Research Implications & Originality/Value: The framework provides a useful foundation for further research with a focus on customer empowerment in SSTs. The future development of service automation will require a balance between the delivery of a personalised and smarter customer experience and technology applications that are unobtrusive and which do not pose any ethical or privacy concerns.","PeriodicalId":254091,"journal":{"name":"Robots, Artificial Intelligence, and Service Automation in Travel, Tourism and Hospitality","volume":"99 2 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125969589","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 6
Robots, Artificial Intelligence, and Service Automation in Hotels 机器人、人工智能和酒店服务自动化
Robots, Artificial Intelligence, and Service Automation in Travel, Tourism and Hospitality Pub Date : 2019-10-14 DOI: 10.1108/978-1-78756-687-320191009
G. Lukanova, G. Ilieva
{"title":"Robots, Artificial Intelligence, and Service Automation in Hotels","authors":"G. Lukanova, G. Ilieva","doi":"10.1108/978-1-78756-687-320191009","DOIUrl":"https://doi.org/10.1108/978-1-78756-687-320191009","url":null,"abstract":"Originality/value: This book chapter complements and expands research on the role of RAISA in the hotel industry and makes some projections about the use of technologies in the future.","PeriodicalId":254091,"journal":{"name":"Robots, Artificial Intelligence, and Service Automation in Travel, Tourism and Hospitality","volume":"178 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114848648","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 55
Customer Attitudes Toward Robots in Travel, Tourism, and Hospitality: A Conceptual Framework 顾客对旅行、旅游和酒店业机器人的态度:一个概念框架
Robots, Artificial Intelligence, and Service Automation in Travel, Tourism and Hospitality Pub Date : 2019-10-14 DOI: 10.1108/978-1-78756-687-320191004
V. Kazandzhieva, Hristina Filipova
{"title":"Customer Attitudes Toward Robots in Travel, Tourism, and Hospitality: A Conceptual Framework","authors":"V. Kazandzhieva, Hristina Filipova","doi":"10.1108/978-1-78756-687-320191004","DOIUrl":"https://doi.org/10.1108/978-1-78756-687-320191004","url":null,"abstract":"Originality/value: This research is among the few publications that study customer attitudes towards robots in travel, tourism and hospitality. The authors develop a matrix of users’ attitudes and behaviours when using robots in travel, tourism and hospitality.","PeriodicalId":254091,"journal":{"name":"Robots, Artificial Intelligence, and Service Automation in Travel, Tourism and Hospitality","volume":"40 05","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114110209","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 29
Robots, Artificial Intelligence, and Service Automation in Travel Agencies and Tourist Information Centers 旅行社和旅游信息中心的机器人、人工智能和服务自动化
Robots, Artificial Intelligence, and Service Automation in Travel, Tourism and Hospitality Pub Date : 2019-10-14 DOI: 10.1108/978-1-78756-687-320191011
Maya Ivanova
{"title":"Robots, Artificial Intelligence, and Service Automation in Travel Agencies and Tourist Information Centers","authors":"Maya Ivanova","doi":"10.1108/978-1-78756-687-320191011","DOIUrl":"https://doi.org/10.1108/978-1-78756-687-320191011","url":null,"abstract":"Originality/value: TAs have certainly embraced technology integration as the only pathway to remain competitive and viable. The future development of RAISA in TAs seem to progress to full automation and AI integration where appropriate. The most challenging obstacles connected with technology introduction in TAs seem to be legal regulations, personal data protection, security issues and technical compatibility, but also moral issues like ethics and cultural understanding.","PeriodicalId":254091,"journal":{"name":"Robots, Artificial Intelligence, and Service Automation in Travel, Tourism and Hospitality","volume":"202 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122412168","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 6
Robots, Artificial Intelligence, and Service Automation in Restaurants 餐馆中的机器人、人工智能和服务自动化
Robots, Artificial Intelligence, and Service Automation in Travel, Tourism and Hospitality Pub Date : 2019-10-14 DOI: 10.1108/978-1-78756-687-320191010
K. Berezina, Olena Ciftci, C. Cobanoglu
{"title":"Robots, Artificial Intelligence, and Service Automation in Restaurants","authors":"K. Berezina, Olena Ciftci, C. Cobanoglu","doi":"10.1108/978-1-78756-687-320191010","DOIUrl":"https://doi.org/10.1108/978-1-78756-687-320191010","url":null,"abstract":"Originality/value: To the best of the authors’ knowledge, this chapter presents the first systematic and in-depth review of RAISA technologies in the restaurant industry.","PeriodicalId":254091,"journal":{"name":"Robots, Artificial Intelligence, and Service Automation in Travel, Tourism and Hospitality","volume":"25 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129134281","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 64
The Impact of Robots, Artificial Intelligence, and Service Automation on Service Quality and Service Experience in Hospitality 机器人、人工智能和服务自动化对酒店服务质量和服务体验的影响
Robots, Artificial Intelligence, and Service Automation in Travel, Tourism and Hospitality Pub Date : 2019-10-14 DOI: 10.1108/978-1-78756-687-320191007
Nikola Naumov
{"title":"The Impact of Robots, Artificial Intelligence, and Service Automation on Service Quality and Service Experience in Hospitality","authors":"Nikola Naumov","doi":"10.1108/978-1-78756-687-320191007","DOIUrl":"https://doi.org/10.1108/978-1-78756-687-320191007","url":null,"abstract":"Originality/value: The study provides a comprehensive and systematic review of RAISA in a hospitality context and examine their impacts on service quality. The chapter is a critical examination of the potential of RAISA to transform the service experience and raises some fundamental questions regarding the need for RAISA, its practical implications and impact over the understanding and measurement of service quality.","PeriodicalId":254091,"journal":{"name":"Robots, Artificial Intelligence, and Service Automation in Travel, Tourism and Hospitality","volume":"27 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125575880","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 37
Economic Fundamentals of the Use of Robots, Artificial Intelligence, and Service Automation in Travel, Tourism, and Hospitality 在旅行、旅游和酒店业中使用机器人、人工智能和服务自动化的经济基础
Robots, Artificial Intelligence, and Service Automation in Travel, Tourism and Hospitality Pub Date : 2019-10-14 DOI: 10.1108/978-1-78756-687-320191002
Stanislav Ivanov, C. Webster
{"title":"Economic Fundamentals of the Use of Robots, Artificial Intelligence, and Service Automation in Travel, Tourism, and Hospitality","authors":"Stanislav Ivanov, C. Webster","doi":"10.1108/978-1-78756-687-320191002","DOIUrl":"https://doi.org/10.1108/978-1-78756-687-320191002","url":null,"abstract":"Originality/value: This is one of the few publications that discuss the economic aspects of the incorporation of RAISA technologies into travel, tourism and hospitality industries.","PeriodicalId":254091,"journal":{"name":"Robots, Artificial Intelligence, and Service Automation in Travel, Tourism and Hospitality","volume":"49 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121431975","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 44
Chatbot Adoption in Tourism Services: A Conceptual Exploration 旅游服务中聊天机器人的应用:概念探索
Robots, Artificial Intelligence, and Service Automation in Travel, Tourism and Hospitality Pub Date : 2019-10-14 DOI: 10.1108/978-1-78756-687-320191006
D. Ukpabi, Bilal Aslam, Heikki Karjaluoto
{"title":"Chatbot Adoption in Tourism Services: A Conceptual Exploration","authors":"D. Ukpabi, Bilal Aslam, Heikki Karjaluoto","doi":"10.1108/978-1-78756-687-320191006","DOIUrl":"https://doi.org/10.1108/978-1-78756-687-320191006","url":null,"abstract":"Originality/value: This study is one of the earliest studies that advances firm-level adoption of chatbots by integrating two key organizational theories.","PeriodicalId":254091,"journal":{"name":"Robots, Artificial Intelligence, and Service Automation in Travel, Tourism and Hospitality","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116919685","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 62
The Role of Robots, Artificial Intelligence, and Service Automation in Events 机器人、人工智能和服务自动化在事件中的作用
Robots, Artificial Intelligence, and Service Automation in Travel, Tourism and Hospitality Pub Date : 2019-10-14 DOI: 10.1108/978-1-78756-687-320191012
Alfred Ogle, David Lamb
{"title":"The Role of Robots, Artificial Intelligence, and Service Automation in Events","authors":"Alfred Ogle, David Lamb","doi":"10.1108/978-1-78756-687-320191012","DOIUrl":"https://doi.org/10.1108/978-1-78756-687-320191012","url":null,"abstract":"Originality/value: This chapter provides a new perspective in focusing on the potential applicability of RAISA in event management practice.","PeriodicalId":254091,"journal":{"name":"Robots, Artificial Intelligence, and Service Automation in Travel, Tourism and Hospitality","volume":"40 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124304143","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 10
Introduction: RAISA in Future Travel-related Industries 简介:未来旅游相关行业的RAISA
Robots, Artificial Intelligence, and Service Automation in Travel, Tourism and Hospitality Pub Date : 2019-10-14 DOI: 10.1108/978-1-78756-687-320191017
C. Webster, Stanislav Ivanov
{"title":"Introduction: RAISA in Future Travel-related Industries","authors":"C. Webster, Stanislav Ivanov","doi":"10.1108/978-1-78756-687-320191017","DOIUrl":"https://doi.org/10.1108/978-1-78756-687-320191017","url":null,"abstract":"","PeriodicalId":254091,"journal":{"name":"Robots, Artificial Intelligence, and Service Automation in Travel, Tourism and Hospitality","volume":"30 1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125966262","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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