顾客对旅行、旅游和酒店业机器人的态度:一个概念框架

Robots, Artificial Intelligence, and Service Automation in Travel, Tourism and Hospitality Pub Date : 2019-10-14 DOI:10.1108/978-1-78756-687-320191004

V. Kazandzhieva, Hristina Filipova

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引用次数: 29

摘要

原创性/价值:这项研究是为数不多的研究客户对旅游、旅游和酒店业机器人态度的出版物之一。作者开发了用户在旅行、旅游和酒店业使用机器人时的态度和行为矩阵。

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Customer Attitudes Toward Robots in Travel, Tourism, and Hospitality: A Conceptual Framework

Originality/value: This research is among the few publications that study customer attitudes towards robots in travel, tourism and hospitality. The authors develop a matrix of users’ attitudes and behaviours when using robots in travel, tourism and hospitality.

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Robots, Artificial Intelligence, and Service Automation in Travel, Tourism and Hospitality

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