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2011 International Joint Conference on Service Sciences最新文献

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Examining the Fit between e-Health Service Design Features and Patient Segments 检查电子医疗服务设计特征与患者细分之间的契合度
2011 International Joint Conference on Service Sciences Pub Date : 2011-05-25 DOI: 10.1109/IJCSS.2011.52
Hsin-Lu Chang, Ya-Lin Tsai
{"title":"Examining the Fit between e-Health Service Design Features and Patient Segments","authors":"Hsin-Lu Chang, Ya-Lin Tsai","doi":"10.1109/IJCSS.2011.52","DOIUrl":"https://doi.org/10.1109/IJCSS.2011.52","url":null,"abstract":"The demand of e-Health service increases dramatically owing to rapidly aging society, therefore, how to design e-Health service features that fit patients' expectations becomes an important issue. This research aims to propose a research framework to examine the fit between five properties of e-Health service offerings and four patients' segments. To justify the framework, we will conduct a survey of an e-Healthcare program in the National Taiwan University. The study expects to contribute to e-Health by increasing the understanding of the critical service design features in e-Health provision.","PeriodicalId":251415,"journal":{"name":"2011 International Joint Conference on Service Sciences","volume":"2016 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-05-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121376349","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Asymmetric Exchange Rate Pass-through of Categorized Import Price Index - An Empirical Study of Taiwan 进口分类价格指数的非对称汇率传递——台湾实证研究
2011 International Joint Conference on Service Sciences Pub Date : 2011-05-25 DOI: 10.1109/IJCSS.2011.76
Tzu-Ying Chen, Yi-Heng Tseng
{"title":"Asymmetric Exchange Rate Pass-through of Categorized Import Price Index - An Empirical Study of Taiwan","authors":"Tzu-Ying Chen, Yi-Heng Tseng","doi":"10.1109/IJCSS.2011.76","DOIUrl":"https://doi.org/10.1109/IJCSS.2011.76","url":null,"abstract":"Most of researches focused on the asymmetry in exchange rate pass-through (ERPT) to general import price. However, the result of regression for different categories of commodity may diverge from the general products. Therefore, the main purpose of this thesis is to investigate different categorized commodity would bring about different threshold value and threshold effect or not. Using the threshold regression model, the empirical results shows that different categorized commodity has respective threshold value and all of them have threshold effect.","PeriodicalId":251415,"journal":{"name":"2011 International Joint Conference on Service Sciences","volume":"122 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-05-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134604657","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Service Consumption Experience and Relational Exchange in Electronic Mediated Environment 电子中介环境下的服务消费体验与关系交换
2011 International Joint Conference on Service Sciences Pub Date : 2011-05-25 DOI: 10.1109/IJCSS.2011.32
Hua Dai, Kuang-Wei Wen, Wei Zhao
{"title":"Service Consumption Experience and Relational Exchange in Electronic Mediated Environment","authors":"Hua Dai, Kuang-Wei Wen, Wei Zhao","doi":"10.1109/IJCSS.2011.32","DOIUrl":"https://doi.org/10.1109/IJCSS.2011.32","url":null,"abstract":"Academic research reflects an increasing concern that conventional knowledge on services management such as location strategy may not adequately inform management on crafting an IT-driven service strategy to succeed in the emerging electronic mediated environment(EME). To provide insights into consumers' perception of services consumption and its potential influence on the development of long-term exchange relationship between consumers and service providers in the EME, this study examines how service consumption experience affects long-term relational exchange in the EME.","PeriodicalId":251415,"journal":{"name":"2011 International Joint Conference on Service Sciences","volume":"148 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-05-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133824517","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
Inventory Replenishment Scheduling to Minimize the Number of Vehicles 最小化车辆数量的库存补充计划
2011 International Joint Conference on Service Sciences Pub Date : 2011-05-25 DOI: 10.1109/IJCSS.2011.22
Yinfeng Xu, Haiyan Yu, Ke Liu, Linglang Tang
{"title":"Inventory Replenishment Scheduling to Minimize the Number of Vehicles","authors":"Yinfeng Xu, Haiyan Yu, Ke Liu, Linglang Tang","doi":"10.1109/IJCSS.2011.22","DOIUrl":"https://doi.org/10.1109/IJCSS.2011.22","url":null,"abstract":"We deal with a vendor managed inventory system in which one supplier supplies an item to multiple retailers. Customer demand arrives at each retailer at a constant rate, and each retailer has a maximal replenishment interval. A fleet of vehicles are required by the supplier to replenish the retailers. It is assumed that one vehicle can replenish only one retailer per period and shortages are not allowed. The goal is to determine the replenishment scheduling during infinite horizon that minimize the number of vehicles. By analyzing the existing condition of the feasible scheduling of multiple vehicles, we develop an approximation algorithm, and prove the approximation ratio of this algorithm to be 2.","PeriodicalId":251415,"journal":{"name":"2011 International Joint Conference on Service Sciences","volume":"407 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-05-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115611068","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Innovation Capability Reconfiguration of Manufacturing Firms for Servicization: A Conceptual Framework on Dynamic Capability Approach 面向服务化的制造企业创新能力重构:动态能力方法的概念框架
2011 International Joint Conference on Service Sciences Pub Date : 2011-05-25 DOI: 10.1109/IJCSS.2011.49
Ting-Kuei Kuo, G. Ren, Yongjiang Shi
{"title":"Innovation Capability Reconfiguration of Manufacturing Firms for Servicization: A Conceptual Framework on Dynamic Capability Approach","authors":"Ting-Kuei Kuo, G. Ren, Yongjiang Shi","doi":"10.1109/IJCSS.2011.49","DOIUrl":"https://doi.org/10.1109/IJCSS.2011.49","url":null,"abstract":"The paper explores the phenomenon of servicization and proposes a conceptual framework to study how firms transform themselves towards servicization. Dynamic capability approach provides a foundation to guide the research and facilitate the conceptual framework.","PeriodicalId":251415,"journal":{"name":"2011 International Joint Conference on Service Sciences","volume":"3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-05-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114198561","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Antecedent of HR Competencies and Job Performance: Required IT Competencies for HR Professional in Digital Era 人力资源胜任力与工作绩效的前因:数字时代人力资源专业人员所需的IT胜任力
2011 International Joint Conference on Service Sciences Pub Date : 2011-05-25 DOI: 10.1109/IJCSS.2011.23
Hung-Yue Suen, Hsiang-En Hsiao, Jiann-Min Yang
{"title":"Antecedent of HR Competencies and Job Performance: Required IT Competencies for HR Professional in Digital Era","authors":"Hung-Yue Suen, Hsiang-En Hsiao, Jiann-Min Yang","doi":"10.1109/IJCSS.2011.23","DOIUrl":"https://doi.org/10.1109/IJCSS.2011.23","url":null,"abstract":"This study assimilated IT and HR literatures to investigate the relationships between IT competencies, HR competencies, and job performance for HR professionals. Drawing on a sample of 122 HR professionals from 8 financial service companies in Taiwan, our results show that IT competencies and HR competencies are positively and significantly associated with job performance, and HR competencies partially mediate the relationship between IT competencies and job performance at the individual level. Further, the study also support for IT competencies as a determinant of HR competencies and job performance. The theoretical and managerial implications and contributions of these findings are discussed.","PeriodicalId":251415,"journal":{"name":"2011 International Joint Conference on Service Sciences","volume":"18 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-05-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114687046","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 6
The Influence of Social Presence on Continual Participation in Online Communities: The Relational View Based on Social Identity Theory 社会在场对网络社区持续参与的影响:基于社会认同理论的关系视角
2011 International Joint Conference on Service Sciences Pub Date : 2011-05-25 DOI: 10.1109/IJCSS.2011.29
Kai Wang, Chi-Feng Tai
{"title":"The Influence of Social Presence on Continual Participation in Online Communities: The Relational View Based on Social Identity Theory","authors":"Kai Wang, Chi-Feng Tai","doi":"10.1109/IJCSS.2011.29","DOIUrl":"https://doi.org/10.1109/IJCSS.2011.29","url":null,"abstract":"Virtual communities constitute an online environment that offers a new form of communication whereby community members share information and interact with each other through participation in the community. Social presence, the degree to which a person is perceived as real in a mediated communication, is a key factor that may foster higher proficiency in computer-mediated communication environments such as virtual communities. Drawing on the relational view of social presence, this research incorporates social identity theory to investigate the influence of infusing social presence into virtual communities and its consequences on virtual community members' continual participation. To identify the causal relationship between social presence and continual participation of virtual community members, this research also considers sense of virtual community (SOVC) as the mediator between social relationship factors and virtual community participation. Two plausible research models are to be compared and the associated research methodology and expected contributions of this research-in-progress are also discussed.","PeriodicalId":251415,"journal":{"name":"2011 International Joint Conference on Service Sciences","volume":"23 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-05-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114873263","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 11
Format selection and the treatment effects on chain businesses outlet performance: A self-selection approach 业态选择及其对连锁企业门店绩效的影响:一种自我选择方法
2011 International Joint Conference on Service Sciences Pub Date : 2011-05-25 DOI: 10.1109/IJCSS.2011.80
Seng-Su Tsang
{"title":"Format selection and the treatment effects on chain businesses outlet performance: A self-selection approach","authors":"Seng-Su Tsang","doi":"10.1109/IJCSS.2011.80","DOIUrl":"https://doi.org/10.1109/IJCSS.2011.80","url":null,"abstract":"The selection of business format (franchised or company-owned) for each outlet of a chain business is obvious not random. Nevertheless, the factors affecting the selection and its performance impacts are rarely addressed in prior studies. The present study collected 212 chain outlets data and analyzed with econometric models regarding the self-selection issue. The results show that the selection of outlet format by chain is nonrandom and the company-owned format in general accrues greater customer counts than the franchised outlets.","PeriodicalId":251415,"journal":{"name":"2011 International Joint Conference on Service Sciences","volume":"25 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-05-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121031507","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Factors that Impact the Performance of e-Health Service Delivery System 影响电子医疗服务交付系统性能的因素
2011 International Joint Conference on Service Sciences Pub Date : 2011-05-25 DOI: 10.1109/IJCSS.2011.54
Hsin-Lu Chang, Ju-Chien Lin
{"title":"Factors that Impact the Performance of e-Health Service Delivery System","authors":"Hsin-Lu Chang, Ju-Chien Lin","doi":"10.1109/IJCSS.2011.54","DOIUrl":"https://doi.org/10.1109/IJCSS.2011.54","url":null,"abstract":"In the information society, electronic healthcare service (e-health), the new concept of medical treatment, has been introduced to improve health and healthcare. In order to deliver e-Health more efficiently, we focus on the improvement of internal service systems. Based on service blueprinting, we divide the e-Health delivery system into three parts: 1. support processes, 2. intra-organization communication, and 3. contact employees. We hypothesize that a good e-Health support processes in terms of staff training and IT support activities can contribute to higher levels of contact employees' service quality, which in turn improves the quality of customer actions. We are also interested in investigating the role of intra-organizational communication in the e-Health service delivery. Four types of intra-organizational communication in e-Health are identified and their impacts on employee service quality are explored.","PeriodicalId":251415,"journal":{"name":"2011 International Joint Conference on Service Sciences","volume":"45 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-05-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121223495","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 6
Mechanisms to Ensure QoS over ASON 确保ASON上QoS的机制
2011 International Joint Conference on Service Sciences Pub Date : 2011-05-25 DOI: 10.1109/IJCSS.2011.47
O. S. Parra, G. L. Rubio, L. Castellanos
{"title":"Mechanisms to Ensure QoS over ASON","authors":"O. S. Parra, G. L. Rubio, L. Castellanos","doi":"10.1109/IJCSS.2011.47","DOIUrl":"https://doi.org/10.1109/IJCSS.2011.47","url":null,"abstract":"This paper presents an evaluation of the specifications of the QoS policies for trunk interfaces Metro and Core equipment MPLS over ASON. This paper is based in a project named \"Prototype for evaluation of the costs and technical benefits in backbone networks with next-generation services based on ASON (Automatic Switched Optical Network)\". The first part defines the services provided by service providers, the second part corresponds to a QoS services analysis with service level objective (SLO), then defines the QoS architecture adopted. Finally, this article presents the defined QoS mechanisms.","PeriodicalId":251415,"journal":{"name":"2011 International Joint Conference on Service Sciences","volume":"24 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-05-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127133921","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
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