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2011 International Joint Conference on Service Sciences最新文献

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Value Co-Creation and Value-in-Context: Understanding the Influence of Duality of Structures 价值共同创造与语境价值:结构二元性的影响
2011 International Joint Conference on Service Sciences Pub Date : 2011-05-25 DOI: 10.1109/IJCSS.2011.65
B. Edvardsson, B. Tronvoll
{"title":"Value Co-Creation and Value-in-Context: Understanding the Influence of Duality of Structures","authors":"B. Edvardsson, B. Tronvoll","doi":"10.1109/IJCSS.2011.65","DOIUrl":"https://doi.org/10.1109/IJCSS.2011.65","url":null,"abstract":"The aim of this paper was to extend the understanding of the duality of structures in service system to co-create value. Furthermore, the aim was to show how service systems are embedded in and shaped by social systems.","PeriodicalId":251415,"journal":{"name":"2011 International Joint Conference on Service Sciences","volume":"28 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-05-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134183618","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 5
Drug Shelving Plan Inside the Drug Prescription Center - A Case Study 药品处方中心内的药品货架计划-个案研究
2011 International Joint Conference on Service Sciences Pub Date : 2011-05-25 DOI: 10.1109/IJCSS.2011.75
Henyi Jen, Hung-Chang Lin, W. Chou, S. Hsiao
{"title":"Drug Shelving Plan Inside the Drug Prescription Center - A Case Study","authors":"Henyi Jen, Hung-Chang Lin, W. Chou, S. Hsiao","doi":"10.1109/IJCSS.2011.75","DOIUrl":"https://doi.org/10.1109/IJCSS.2011.75","url":null,"abstract":"This research studies drug shelving plan facing the prescription filling center. Since the prescription center is still in its infancy and the center itself has large amount of different kind of drugs, it needs further improvement in drug storage arrangement. It is found that current drug storage method based only on the alphabetical order to be inefficient and ineffective. From data analysis of drug usage and prescription records, we suggest the drugs with high usage be put in storage space with easier access. In addition, most processed prescriptions are for chronic diseases. Based on the correlation analysis, it is recommended that drugs with higher correlation be put closely to reduce pharmacist's walking distance picking the drugs. It is hoped that pharmacist can fill the prescription with less time and the filling error rate can be reduced.","PeriodicalId":251415,"journal":{"name":"2011 International Joint Conference on Service Sciences","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-05-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134357057","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Composition Oriented Web Service Semantic Relations Research 面向组合的Web服务语义关系研究
2011 International Joint Conference on Service Sciences Pub Date : 2011-05-25 DOI: 10.1109/IJCSS.2011.21
Yi Guo, Shizhan Chen, Zhiyong Feng
{"title":"Composition Oriented Web Service Semantic Relations Research","authors":"Yi Guo, Shizhan Chen, Zhiyong Feng","doi":"10.1109/IJCSS.2011.21","DOIUrl":"https://doi.org/10.1109/IJCSS.2011.21","url":null,"abstract":"Web service is expected to be one of the most important resources on the Internet. However, as Web services proliferate, it's more and more difficult to compose them into complex yet new and useful web processes automatically. In view of the poor accuracy and low efficiency of Web service composition on current Internet, this paper based on a novel service infrastructure named Service Network, utilizes the precedence, exact, subsume and so on semantic relations between services to create a service semantic relation graph in the interface layer, and adopts a Kth shortest path algorithm implemented with bidirectional search to get the K service chains that cost minimum Qos. Finally, the experiments show that the approach proposed in this paper can greatly improve the accuracy and efficiency of service composition.","PeriodicalId":251415,"journal":{"name":"2011 International Joint Conference on Service Sciences","volume":"6 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-05-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130552557","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 5
Internal Service: Drivers of (dis)Satisfaction in the Chinese Context 内部服务:中国情境下(不)满意的驱动因素
2011 International Joint Conference on Service Sciences Pub Date : 2011-05-25 DOI: 10.1109/IJCSS.2011.24
J. Stanworth, B. Edvardsson, Ryan Shuwei Hsu
{"title":"Internal Service: Drivers of (dis)Satisfaction in the Chinese Context","authors":"J. Stanworth, B. Edvardsson, Ryan Shuwei Hsu","doi":"10.1109/IJCSS.2011.24","DOIUrl":"https://doi.org/10.1109/IJCSS.2011.24","url":null,"abstract":"Internal service encounters facilitate the benefits brought to the firm by external service encounters. However, we lack understanding of internal service encounters in non-Western contexts. This study develops understanding of the internal service encounter in the distinct culture of the Chinese. Data is in the form of critical incidents (n = 526) that coded to 1,373 judgments. Results reveal nine categories that explain internal customers' judgments of internal encounters. The findings reveal the relational orientation, prevalent in Chinese culture, and this forms the basis for exploratory modeling of underlying mechanism of the internal encounter.","PeriodicalId":251415,"journal":{"name":"2011 International Joint Conference on Service Sciences","volume":"127 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-05-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114460517","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Customer Participation in Services: Review and Synthesis 顾客参与服务:回顾与综合
2011 International Joint Conference on Service Sciences Pub Date : 2011-05-25 DOI: 10.1109/IJCSS.2011.31
Xiucheng Fan, Y. Du
{"title":"Customer Participation in Services: Review and Synthesis","authors":"Xiucheng Fan, Y. Du","doi":"10.1109/IJCSS.2011.31","DOIUrl":"https://doi.org/10.1109/IJCSS.2011.31","url":null,"abstract":"By participating in the service process, customer participation benefits the service organization and also the customer themselves. Customer participation is often a fundamental part of services, and is particularly important in human services where a customer's effort or experience is the core of the service. However, a lack of consistency and clarity exists regarding appropriate conceptualization and relevant empirical research of this critical strategic construct. Therefore, this article discusses customer participation in existing service research, and intends to contribute to the foundations and future direction of the research.","PeriodicalId":251415,"journal":{"name":"2011 International Joint Conference on Service Sciences","volume":"54 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-05-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116173610","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Engaging Customers in Value Co-creation: The Emergence of Customer Readiness 让顾客参与价值共同创造:顾客准备的出现
2011 International Joint Conference on Service Sciences Pub Date : 2011-05-25 DOI: 10.1109/IJCSS.2011.34
Wen-kui Wang, Peihua Hsieh, H. Yen
{"title":"Engaging Customers in Value Co-creation: The Emergence of Customer Readiness","authors":"Wen-kui Wang, Peihua Hsieh, H. Yen","doi":"10.1109/IJCSS.2011.34","DOIUrl":"https://doi.org/10.1109/IJCSS.2011.34","url":null,"abstract":"Customer input is increasingly recognized as important in achieving service supremacy. As such, more and more service providers launch various service offerings with the intent to engage customers in value co-creation. However, despite the importance of the customer in value co-creation, how to garner customer input and/or motivate them to participate still remains unclear. To address this gap, we investigate the customer's role and propose a concept \"customer readiness for co-creation\" (CRC) to demonstrate customer preparation to engage in cooperative behavior with a supplier¡¦s initiatives in value co-creation. Additionally, we identify some antecedents and control variables to enrich the framework of CRC. We then use tourism as our research context and obtain 344 valid responses from an internet-based survey. The results, first, show that CRC emerges as a key concept in explaining customer intention to participate in value co-creation. Second, CRC stands as a key contributor to increased value for both customers and suppliers. Third, relationship strength is found to enhance the effect of CRC on the supplier's value from co-creation (customer feedback). Finally, we provide discussion, limitations, and suggestions for future work.","PeriodicalId":251415,"journal":{"name":"2011 International Joint Conference on Service Sciences","volume":"196 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-05-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131725401","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 14
From Governance to Service-Smart City Evaluations in Taiwan 从治理到服务——台湾智慧城市评估
2011 International Joint Conference on Service Sciences Pub Date : 2011-05-25 DOI: 10.1109/IJCSS.2011.74
Jin-Gu Pan, Yu-Fan Lin, Su-Yi Chuang, Yu-Chia Kao
{"title":"From Governance to Service-Smart City Evaluations in Taiwan","authors":"Jin-Gu Pan, Yu-Fan Lin, Su-Yi Chuang, Yu-Chia Kao","doi":"10.1109/IJCSS.2011.74","DOIUrl":"https://doi.org/10.1109/IJCSS.2011.74","url":null,"abstract":"The main purpose of this paper is to introduce the developing of a Smart City Evaluation Index based on the concept of leveraging ICT to make a better city life, i.e. transforming governance to service that match the citizens¡¦ need. Not only in terms of the readiness of ICT infrastructure, this Index also focuses on the statues of ICT application and capability matching the needs of the residents. According to the evaluations of ten cities/counties in Taiwan, even with the less readiness, the efficiency for higher satisfactions of the residents can be reached.","PeriodicalId":251415,"journal":{"name":"2011 International Joint Conference on Service Sciences","volume":"30 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-05-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132404619","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 33
An Empirical Study on the Bivariate Interrelationships between Oil Price and Stock Prices 石油价格与股票价格二元关系的实证研究
2011 International Joint Conference on Service Sciences Pub Date : 2011-05-25 DOI: 10.1109/IJCSS.2011.68
Xin Yang, Shuliang Wang
{"title":"An Empirical Study on the Bivariate Interrelationships between Oil Price and Stock Prices","authors":"Xin Yang, Shuliang Wang","doi":"10.1109/IJCSS.2011.68","DOIUrl":"https://doi.org/10.1109/IJCSS.2011.68","url":null,"abstract":"The purpose of this dissertation is to examine the bivariate interrelationships between the price of oil and stock prices by using the time series method.","PeriodicalId":251415,"journal":{"name":"2011 International Joint Conference on Service Sciences","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-05-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125372050","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Using Feature Selection to Reduce the Complexity in Analyzing the Injury Severity of Traffic Accidents 基于特征选择的交通事故伤害严重程度分析
2011 International Joint Conference on Service Sciences Pub Date : 2011-05-25 DOI: 10.1109/IJCSS.2011.73
Jo-Ting Wei, Hsin-Hung Wu, K. Kou
{"title":"Using Feature Selection to Reduce the Complexity in Analyzing the Injury Severity of Traffic Accidents","authors":"Jo-Ting Wei, Hsin-Hung Wu, K. Kou","doi":"10.1109/IJCSS.2011.73","DOIUrl":"https://doi.org/10.1109/IJCSS.2011.73","url":null,"abstract":"When analyzing the traffic accidents in terms of predicting injury severity, past studies often use too many variables and thus lead to over fitting and complicate the interpretation of the analysis. By adopting feature selection technique, irrelevant and redundant features from a dataset will be filtered out such that high discrimination power and informative features will be provided. This paper selects twenty eight factors by adopting feature selection to analyze the injury severity of traffic accidents in Taiwan. The method facilitates to reduce the complexity of analyzing the injury severity of traffic accidents. The findings show that nineteen factors are classified into important, one is categorized as marginal, and five are grouped into unimportant.","PeriodicalId":251415,"journal":{"name":"2011 International Joint Conference on Service Sciences","volume":"19 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-05-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123399278","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
The Study of Mobile Service Innovation on Service Performance 移动服务创新对服务绩效的影响研究
2011 International Joint Conference on Service Sciences Pub Date : 2011-05-01 DOI: 10.1109/IJCSS.2011.51
Yi-Chun Chen, Jashen Chen
{"title":"The Study of Mobile Service Innovation on Service Performance","authors":"Yi-Chun Chen, Jashen Chen","doi":"10.1109/IJCSS.2011.51","DOIUrl":"https://doi.org/10.1109/IJCSS.2011.51","url":null,"abstract":"The purpose of this study is to (1) understand the role of mobile service innovation, (2) investigate the extent of innovation orientation, IT readiness and alliance management capability enabling mobile service innovation, (3) realize whether mobile service innovation contribute to better innovation performance, and (4) examine the moderating effect of environment turbulence in the relationship between competences and mobile service innovation.","PeriodicalId":251415,"journal":{"name":"2011 International Joint Conference on Service Sciences","volume":"23 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130202004","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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