K. Nyarku, Lawrence Yaw Kusi, Douglas Opoku Agyemang
{"title":"Service Quality and Customer Acceptability at the Cape Coast Branch of Metro Mass Transit Limited","authors":"K. Nyarku, Lawrence Yaw Kusi, Douglas Opoku Agyemang","doi":"10.47963/jobed.2017.03","DOIUrl":"https://doi.org/10.47963/jobed.2017.03","url":null,"abstract":"\u0000 \u0000 \u0000The paper seeks to examine customer’s perception about the state of public transport in Ghana; assess the extent to which customers are satisfied with Metro Mass Transport’s (MMT) public bus service delivery; and further establish the relationship (if any) among service quality, customer satisfaction, and customer loyalty. A quantitative approach, using questionnaires, was adopted to survey 377 regular students from the University of Cape Coast, who mostly patronize public transport services, especially on vacations, public holidays and school reopening seasons. Data was analyzed, using descriptive statistics and Pearson’s product moment correlation technique. The findings indicate that the respondents’ strongest perception about the state of public transportation was its importance to society. Majority of the respondents were generally dissatisfied with MMTs service delivery; and empirically, there was a weak, negative correlation between customer satisfaction in terms of service quality and customer loyalty. It is recommended that Metro Mass Transit Limited management focus on some quality variables such as safety-comfort-cleanliness; information-communication; accessibility; terminal and stop points performance; and online performance, in order to improve and sustain customer loyalty. \u0000 \u0000 \u0000","PeriodicalId":248917,"journal":{"name":"Journal of Business and Enterprise Development (JOBED)","volume":"12 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122247606","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Effects of Exchange Rate Volatility On Non-Traditional Exports In Ghana","authors":"C. Obeng","doi":"10.47963/JOBED.2017.05","DOIUrl":"https://doi.org/10.47963/JOBED.2017.05","url":null,"abstract":"\u0000 \u0000 \u0000The government of Ghana has implemented a number of policies to strengthen the production and export of non-traditional products as a way of diversifying exports in Ghana with very little success. Foremost among these policies is the liberalisation of exchange rate. Meanwhile, the exchange rate has been very volatile. The study, therefore, examines the effects of exchange rate volatility on non-traditional exports in Ghana.This study employed Autoregressive Distributed Lag (ARDL) cointegration estimation technique for the investigation. The results indicate that exchange rate volatility negatively impacts Ghana’s non-traditional exports. Also, the effect is greater in the long- run than it is in the short-run. Other results also show that world income, growth rate of the economy and Treasury bill rate promote non-traditional exports, but real effective exchange rate does not. rThe value of the paper lies in the discussion of the short-run and long-run effects of exchange rate volatility on non-traditional exports in the Ghanaian context. \u0000 \u0000 \u0000","PeriodicalId":248917,"journal":{"name":"Journal of Business and Enterprise Development (JOBED)","volume":"38 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-05-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125128178","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}