SIGMIS CPR '04最新文献

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What is really important in supporting end-users? 在支持最终用户方面,什么才是真正重要的?
SIGMIS CPR '04 Pub Date : 2004-04-22 DOI: 10.1145/982372.982383
H. Nilsen, M. Sein
{"title":"What is really important in supporting end-users?","authors":"H. Nilsen, M. Sein","doi":"10.1145/982372.982383","DOIUrl":"https://doi.org/10.1145/982372.982383","url":null,"abstract":"As end-user computing enters its third decade, the question of how best to provide support to the end users remains a vexing management challenge. In this paper, we address this issue. We use the problem definition phase of an action research project at an institution of higher learning in Norway to examine a variety of factors that are suggested in the literature to influence user satisfaction with end-user support. We also sought to gauge user preferences regarding support provider characteristics and location of support services. Our results provide interesting implications to organize user support.","PeriodicalId":243391,"journal":{"name":"SIGMIS CPR '04","volume":"101 1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2004-04-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126126956","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 13
Supporting ethical problem solving: an exploratory investigation 支持解决伦理问题:一项探索性调查
SIGMIS CPR '04 Pub Date : 2004-04-22 DOI: 10.1145/982372.982407
Russell W. Robbins, W. Wallace, B. Puka
{"title":"Supporting ethical problem solving: an exploratory investigation","authors":"Russell W. Robbins, W. Wallace, B. Puka","doi":"10.1145/982372.982407","DOIUrl":"https://doi.org/10.1145/982372.982407","url":null,"abstract":"The objective of this research was to investigate the use of decision aid technologies to support ethical problem solving. The decision aid developed for the exploratory study described in this paper was web-based and provided content that summarized and simplified much of moral philosophy (i.e. normative ethical theory) [3, 5, 11, 13, 18, 24, 26]. The ethical dilemma was posed in case format. Participants were asked to write, and revise as necessary, a solution to the case. The decision aid was developed to address five constructs in the research model: (1) Perceived Ethical Problem, (2) Perceived Alternatives, (3) Deontological Evaluation, (4) Teleological Evaluation, and (5) an Ethic of Care. Results from analysis showed that participants that used the decision aid identified the case's main issue, personal information privacy, more frequently than participants that did not use the decision aid. Individuals with support of the decision aid discussed the need to respect equal individual rights more often. Mixed results were found concerning use of other concepts from moral philosophy. An analysis technique was used that generated and statistically analyzed graphs that described how users navigated through decision problems. First, the participants' movements were captured as they went from page to page. These data were then used to construct depth-first-search trees (a particular type of graph). Characteristics of these trees were compared statistically, and the results showed no difference in the way control or treatment users navigated. Web-based ethical decision aids can be built and used, and can improve the solutions developed by students solving cases in a laboratory environment.","PeriodicalId":243391,"journal":{"name":"SIGMIS CPR '04","volume":"75 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2004-04-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116092645","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 20
The impact of organizational ethical climate fit on information technology professional's job satisfaction and organizational commitment research in progress 组织伦理氛围对信息技术专业人员工作满意度和组织承诺的影响研究正在进行中
SIGMIS CPR '04 Pub Date : 2004-04-22 DOI: 10.1145/982372.982380
Sandra K. Newton, Stephen C. Wingreen, J. Blanton
{"title":"The impact of organizational ethical climate fit on information technology professional's job satisfaction and organizational commitment research in progress","authors":"Sandra K. Newton, Stephen C. Wingreen, J. Blanton","doi":"10.1145/982372.982380","DOIUrl":"https://doi.org/10.1145/982372.982380","url":null,"abstract":"The recent wave of high profile corporate ethical failures, as well as ethical issues surrounding information technologies and users of those technologies, raises questions about the limits that an IT professional will tolerate and accept as normalized behavior. Consideration as to what is normalized behavior within the organizational ethical climate is an important aspect of corporate ethics, in that beliefs about the organizational ethical climate fit are theorized to have effects on both job satisfaction and organizational commitment. In order to account for both the situational and moral components of the individual's beliefs about the ethical climate, the study operationalizes the IT professional's ethical climate \"fit,\" the individual's beliefs about their \"fit\" with the organizational ethical climate. Social Cognitive Theory was used as a foundation for the research model. Development and refinement of the instrumentation was accomplished using expert evaluators and qualitative discussion groups. The instrument was administered to a small sample of undergraduate students, and the final phase of the pilot test (n = 63) was conducted to pre-validate the instrument and research model using path analysis procedure. The pilot test results appear to indicate that both the instrumentation and research model possess positive characteristics that support their pre-validation, and hence, their usefulness for subsequent research. These findings may represent an early assessment of an emerging awareness in corporate ethics, and therefore of considerable value both to researchers and practitioners. It is the intent of the authors to pursue this line of inquiry with a primary data collection effort to support an expanded research model.","PeriodicalId":243391,"journal":{"name":"SIGMIS CPR '04","volume":"133 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2004-04-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125681208","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 5
The shadow knows: performance expectations of new hires in an IT organization 影子知道:IT组织中新员工的绩效期望
SIGMIS CPR '04 Pub Date : 2004-04-22 DOI: 10.1145/982372.982397
Diane Bandow
{"title":"The shadow knows: performance expectations of new hires in an IT organization","authors":"Diane Bandow","doi":"10.1145/982372.982397","DOIUrl":"https://doi.org/10.1145/982372.982397","url":null,"abstract":"As organizations reshape themselves to meet market and customer demands, expectations companies have of their employees change, which means employment contracts must also change. Social research on organizations has gained interest in recent years, but research on psychological contracts has been particularly limited. Rousseau (1995) noted the importance of performance expectations, but that these expectations were frequently not conveyed to employees, due, in part, to the dynamic nature of the industry and the market. Performance expectations, however, are of critical importance for organizations, as they provide predictability, enablement, and clarity (Rousseau, 1995), which are all essential for organizations, particularly in a dynamic environment.This paper examined performance expectations for newly hired information technology (IT) professionals in a systems development organization of a large telecommunications company in the US in 1998. Expectations of middle managers, upper managers, and technical team leaders were gathered and summarized, and analyzed for trends, differences, and similarities. The purpose of this pilot study was to explore expectations of both IT professionals and an IT organization, and provide a recent, accurate summary of expectations of new hires. The intent of this study was to assist prospective employees, newly hired employees, and hiring managers and their organizations by providing consistent documentation and clarity in organizational goals and expectations. Once preliminary areas are noted, additional research may then provide specific needs. By providing consistent, current and accurate information, IT professionals can learn more about the organization in less time, match their skills and goals more effectively to those of the organization, and quickly become contributing organizational members.For organizations, this could assist hiring managers by enabling common understandings, potentially reducing cost and turnover, increasing retention rates and creating more productive working relationships.","PeriodicalId":243391,"journal":{"name":"SIGMIS CPR '04","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2004-04-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129840133","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 4
A cognitive view of how IT professionals update their technical skills 关于IT专业人员如何更新其技术技能的认知观点
SIGMIS CPR '04 Pub Date : 2004-04-22 DOI: 10.1145/982372.982387
HsingYi Tsai, Deborah R. Compeau, Nicole Haggerty
{"title":"A cognitive view of how IT professionals update their technical skills","authors":"HsingYi Tsai, Deborah R. Compeau, Nicole Haggerty","doi":"10.1145/982372.982387","DOIUrl":"https://doi.org/10.1145/982372.982387","url":null,"abstract":"Frequent technological advances require IT professionals to update skills to ensure adequate performance. Yet relatively little research has studied skill obsolescence among IT professionals. This study builds upon work on skill obsolescence among engineers to understand how IT professionals respond to the threat of obsolescence and take actions to update technical skills. Interviews with five IT professionals were conducted as a pilot study. This data collection will be extended to include 15-20 technical IT professionals. The preliminary analysis of the data indicates that there are different conceptualizations of obsolescence and that these conceptualizations result in different sorts of coping strategies, ranging from planful problem-solving, to situation redefinition, and denial/distancing. Our continuing research will look for the drivers and consequences of adhering to these views of obsolescence.","PeriodicalId":243391,"journal":{"name":"SIGMIS CPR '04","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2004-04-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122140819","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 13
A qualitative study of the occupational subculture of information systems employees in organizations 组织中信息系统员工职业亚文化的定性研究
SIGMIS CPR '04 Pub Date : 2004-04-22 DOI: 10.1145/982372.982388
Indira R. Guzman, J. Stanton, K. Stam, Vibha Vijayasri, Isabelle Yamodo, Nasriah Zakaria, Cavinda Caldera
{"title":"A qualitative study of the occupational subculture of information systems employees in organizations","authors":"Indira R. Guzman, J. Stanton, K. Stam, Vibha Vijayasri, Isabelle Yamodo, Nasriah Zakaria, Cavinda Caldera","doi":"10.1145/982372.982388","DOIUrl":"https://doi.org/10.1145/982372.982388","url":null,"abstract":"Information Technology (IT) facilitates the effective functioning of most organizations. Individuals who support IT are an important facet to an organization. In the present study, we interviewed these individuals as well as other employees to identify their responsibilities, intra-group and inter-group communication. We used Trice's occupational subculture framework to look at the intrinsic differences among subcultures and its members. The results of our study suggest that conflicts arise from differences within members of subcultures. Observed situations of adaptation between occupational subcultures represent an example for remedy to rectify this conflict crisis.","PeriodicalId":243391,"journal":{"name":"SIGMIS CPR '04","volume":"33 1-2 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2004-04-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116733726","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 52
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