{"title":"Work Redesign: Theory, Practice, and Possibility","authors":"L. Bailyn, Joyce K. Fletcher","doi":"10.2139/SSRN.509762","DOIUrl":"https://doi.org/10.2139/SSRN.509762","url":null,"abstract":"This paper makes the argument that issues surrounding the connections between work and family can be a catalyst for organizational change if the emphasis is on work redesign instead of on family policies. Change comes about by challenging the current institutional context that sees gender and family issues as completely independent of the way that work is accomplished. The paper analyzes the theoretical implications of this separation and gives examples where changes in work practices grounded in unquestioned rules, values, and norms, have benefited both people's ability to integrate work with their personal lives as well as the effectiveness of the organization. In other words, equity and effectiveness are shown not to be adversarial, but complementary, even synergistic. The approach is based on a collaborative interactive action research (CIAR) model.","PeriodicalId":239656,"journal":{"name":"MIT Sloan School of Management Working Paper Series","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2004-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131413277","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
B. Subirana, Chad C. Eckes, George Herman, S. Sarma, M. Barrett
{"title":"Measuring the Impact of Information Technology on Value and Productivity Using a Process-Based Approach: The Case for RFID Technologies","authors":"B. Subirana, Chad C. Eckes, George Herman, S. Sarma, M. Barrett","doi":"10.2139/ssrn.478582","DOIUrl":"https://doi.org/10.2139/ssrn.478582","url":null,"abstract":"There has been a lot of research addressing the relationship between Information Technology (IT) investments and productivity. Most of the work has been based on firm-level metrics such as total IT investment. We present what we believe is one of the first attempts to create a systematic methodology to assess the impact of IT in business process performance metrics. Our approach builds on the MIT Process Handbook as a basis to both guide the analysis and capture the resulting knowledge for future use. We will present preliminary results on how to use such methodology to analyze the impact of a given IT technology, namely RFID (radio frequency identification devices), in performance metrics of a consumer packaged goods company. We are interested in looking at how IT may impact performance metrics such as productivity, cost and value. We believe our methodology can help CPG companies prioritize their investments. We show results on how the specialization features of the MIT Process Handbook can incorporate performance metrics to help assess such investments in RFID.","PeriodicalId":239656,"journal":{"name":"MIT Sloan School of Management Working Paper Series","volume":"6 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123573122","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Information Technology, Organizational Learning, and the Market Value of the Firm","authors":"S. Hunter","doi":"10.2139/ssrn.427585","DOIUrl":"https://doi.org/10.2139/ssrn.427585","url":null,"abstract":"This paper compares the mean and variance of cumulative abnormal returns following announcements of two types of information technology (IT) investments: those which entail the \"exploitation\" of firm's current capabilities vs. those which involve the exploration of new capabilities. The paper addresses two understudied questions in research on the contribution of IT to firm performance: the contingent nature of those contributions and the impact on risk (or variance), as well as on return (mean). To examine these questions I first performed a standard event study analysis on a sample of 150 announcements of IT investments made by 59 publicly-traded retailers between the years 1990-1997. I performed two types of multivariate regression analysis on the event returns: ordinary least squares (to assess the impact of the two types of investments on the mean level of returns) and multiplicative heteroscedastic regression (to determine the impact on the variance of the returns). The results indicate that, as expected, IT investments \"exploitative\" IT investments have the same mean as, yet lower variance than, abnormal returns associated with \"exploratory\" IT investments. Somewhat unexpectedly, I found that both types of IT investments had a significantly negative impact on the market value of the firm. Taken together, these findings suggest that the characteristics of IT investments themselves, as well as the industry and strategic context within which they were made, are important determinants of the market value of the firm. As such, the results of this study should be of interest to researchers interested in the contribution of IT to firm performance and to MIS professionals both in the retailing sector, in particular, and other service sectors, more generally.","PeriodicalId":239656,"journal":{"name":"MIT Sloan School of Management Working Paper Series","volume":"64 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-08-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123151829","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Consumer Surplus in the Digital Economy: Estimating the Value of Increased Product Variety at Online Booksellers","authors":"E. Brynjolfsson, Yu Jeffrey Hu, Michael D. Smith","doi":"10.2139/ssrn.400940","DOIUrl":"https://doi.org/10.2139/ssrn.400940","url":null,"abstract":"We present a framework and empirical estimates that quantify the economic impact of increased product variety made available through electronic markets. Recent research has focused on the effect of increased competition on Internet market efficiency. While these efficiency gains significantly enhance consumer welfare, for instance by leading to lower average selling prices, our present research shows that increased product variety made available through electronic markets can be a significantly larger source of consumer welfare gains. One reason for increased product variety on the Internet is the ability of online retailers to stock, display, and sell a large number of products. For example, the number of book titles available at Amazon.com is over 18 times larger than the number at a typical Barnes & Noble superstore, and 45 times greater than the number of books available at a typical large independent bookstore. Our analysis indicates that the increased product variety of online bookstores enhanced consumer welfare by $756 million to $971 million dollars in the year 2000, which is at least five times as large as the consumer welfare gain from increased competition and lower prices in this market. There may also be large welfare gains in other SKU-intensive consumer goods such as music, movies, consumer electronics, and computer software and hardware.","PeriodicalId":239656,"journal":{"name":"MIT Sloan School of Management Working Paper Series","volume":"295 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121363968","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Spinning-Off New Ventures from Academic Institutions in Areas with Weak Entrepreneurial Infrastructure: Insights on the Impact of Spin-Off Processes on the Growth-Orientation of Ventures","authors":"Jean-Jacques Degroof, E. Roberts","doi":"10.2139/ssrn.413080","DOIUrl":"https://doi.org/10.2139/ssrn.413080","url":null,"abstract":"We discuss the characteristics of academic \"spin-off processes\" in environments outside of high tech clusters and where technology transfer and entrepreneurship infrastructures have been weak. To identify their implications for venture formation, we studied the case of Belgium, gathering data from eight universities and forty-seven firms. We propose that spin-off processes in academic institutions affect the form and growth orientations of ventures.","PeriodicalId":239656,"journal":{"name":"MIT Sloan School of Management Working Paper Series","volume":"23 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114266004","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Interest-Based Negotiations at Kaiser Permanente","authors":"R. B. Mckersie, S. Eaton, Thomas A. Kochan","doi":"10.2139/SSRN.413101","DOIUrl":"https://doi.org/10.2139/SSRN.413101","url":null,"abstract":"In 1997 Kaiser Permanente (KP) and a coalition of 26 local unions representing nearly 70,000 Kaiser employees created what is now the nation's largest and most ambitious labor-management partnership. In 2000, the parties faced the major challenge of negotiating their first labor agreement under the new Partnership. They designed and implemented what is also the largest and most complex interest-based negotiations (IBN) process carried out to date in the field of labor-management relations. We describe this case here, both to provide an historical account of the process and to explore the lessons that might be learned from how these parties addressed a series of generic challenges encountered when introducing IBN principles into collective bargaining","PeriodicalId":239656,"journal":{"name":"MIT Sloan School of Management Working Paper Series","volume":"62 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133873648","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
T. Kochan, Andrew von Nordenflycht, R. B. Mckersie, J. H. Gittell
{"title":"Out of the Ashes: Options for Rebuilding Airline Labor Relations","authors":"T. Kochan, Andrew von Nordenflycht, R. B. Mckersie, J. H. Gittell","doi":"10.2139/SSRN.395452","DOIUrl":"https://doi.org/10.2139/SSRN.395452","url":null,"abstract":"The crisis in the airline industry and its labor relations system creates a window of opportunity to introduce changes that are essential to successful industry recovery. This paper summarizes the results of our research on labor relations conducted as part of the MIT Global Airline Industry Project and proposes a set of improvement initiatives. We recommend that (1) companies negotiate a \"recovery compact\" with its employees that includes plans for improving the workplace culture and climate and for expediting and resolving collective bargaining contract negotiations, (2) government leaders specify a window of time for industry and labor leaders to agree on changes needed in the Railway Labor Act, (2) the National Mediation Board engage industry and labor leaders in a process of transforming the agency's role to support the changes needed in the industry, and (4) industry, labor, and government leaders create a forum to support mutual learning and improvement.","PeriodicalId":239656,"journal":{"name":"MIT Sloan School of Management Working Paper Series","volume":"34 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125593532","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Interpersonal Action Across Organizational Boundaries: Threat and Trust in the Context of Social Network Diversity","authors":"Michele Williams","doi":"10.2139/ssrn.388361","DOIUrl":"https://doi.org/10.2139/ssrn.388361","url":null,"abstract":"This article integrates strategic factors influencing trust with social contextual factors to create a broader understanding of interpersonal trust across organizational boundaries. In contrast to more passive models of trust development, it introduces the construct of threat-reducing behavior as an active interpersonal strategy for building and maintaining trust. Using a sample of 207 executive-level boundary spanners working on knowledgebased projects, it finds a positive relationship between threat-reducing behavior and interpersonal trust across organizational boundaries. The study also considers contextual effects by investigating the network density and demographic composition of a boundary spanner's social network of key counterparts from a partner organization. It proposes and demonstrates support for both negative and positive effects of network demographic diversity on trust.","PeriodicalId":239656,"journal":{"name":"MIT Sloan School of Management Working Paper Series","volume":"141 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124312016","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Finding Commercially Attractive User Innovations: A Performance Evaluation of the 'Lead User Construct'","authors":"N. Franke, E. von Hippel","doi":"10.2139/ssrn.367140","DOIUrl":"https://doi.org/10.2139/ssrn.367140","url":null,"abstract":"The \"lead user construct\" was developed to preferentially identify commercially attractive innovation-related information developed by users of products and services. In this research, we use data drawn from users of Apache, an open source software project, to assess the association between each of the two components of the lead user construct and the likely commercial attractiveness of innovations developed by users. We find both construct components have significant explanatory value with respect to the likelihood of innovation by users. We also find that one component - being at the leading edge of important marketplace trends - does selectively identify user-developed innovations having higher marketplace potential.","PeriodicalId":239656,"journal":{"name":"MIT Sloan School of Management Working Paper Series","volume":"219 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115984739","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Offsetting the Incentives: Risk Shifting and Benefits of Benchmarking in Money Management","authors":"Suleyman Basak, A. Pavlova, Alex Shapiro","doi":"10.2139/ssrn.403140","DOIUrl":"https://doi.org/10.2139/ssrn.403140","url":null,"abstract":"Money managers are rewarded for increasing the value of assets under management, and predominantly so in the mutual fund industry. This gives the manager an implicit incentive to exploit the well-documented positive fund-flows to relative-performance relationship by manipulating her risk exposure. In a dynamic portfolio choice framework, we show that as the year-end approaches, the ensuing convexities in the manager's objective induce her to closely mimic the index, relative to which her performance is evaluated, when the fund's year-to-date return is sufficiently high. As her relative performance falls behind, she chooses to deviate from the index by either increasing or decreasing the volatility of her portfolio. The maximum deviation is achieved at a critical level of underperformance. It may be optimal for the manager to reach such deviation via selling the risky asset despite its positive risk premium. Under multiple sources of risk, with both systematic and idiosyncratic risks present, we show that optimal managerial risk shifting may not necessarily involve taking on any idiosyncratic risk. Costs of misaligned incentives to investors resulting from the manager's policy are economically significant. We then demonstrate how a simple risk management practice that accounts for benchmarking can ameliorate the adverse effects of managerial incentives.","PeriodicalId":239656,"journal":{"name":"MIT Sloan School of Management Working Paper Series","volume":"47 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2002-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128010205","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}