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Effect Of Service Quality On Customer Satisfaction Kia Laundry Study In Kampung Baru, Bandar Lampung 服务质量对顾客满意度的影响——在楠榜市甘榜巴鲁的起亚洗衣店研究
Conference on Economic and Business Innovation (CEBI) Pub Date : 2023-06-05 DOI: 10.31328/cebi.v3i1.412
Endang Aferiyanti, Dorothy Rouly Haratua Pandjaitan, Nuzul Inas Nabila
{"title":"Effect Of Service Quality On Customer Satisfaction Kia Laundry Study In Kampung Baru, Bandar Lampung","authors":"Endang Aferiyanti, Dorothy Rouly Haratua Pandjaitan, Nuzul Inas Nabila","doi":"10.31328/cebi.v3i1.412","DOIUrl":"https://doi.org/10.31328/cebi.v3i1.412","url":null,"abstract":"This research was conducted to determine the effect of service quality on customer satisfaction at Kia Laundry in Kampung Baru, Bandar Lampung. In his research method, researchers used quantitative methods, with a sample population of 125 customers using a purposive sampling technique. Using multiple linear regression analysis as technical data analysis. From closing the research simultaneously shows the quality of service which includes a variety of physical evidence, empathy, responsiveness, reminders, guarantees have a positive and significant effect on customer satisfaction. While the results of the study partially only responsiveness and reliability variables which have no effect on customer satisfaction, while physical evidence, empathy and assurance have an influence on customer satisfaction. The coefficient of determination Adjust R Square (R2) on the magnitude of the service quality variable in showing its effect on customer satisfaction is 35.6%, while the remaining 64.4% can be indicated by other variables not measured in this study. This is directly related to customer satisfaction regarding experience, honesty, security, and patience in responding to all customer complaints. Match services are carried out swiftly and precisely, so that customers have a sense of security. Thus, the better the guarantee provided by Kia Laundry, the higher customer satisfaction will be.","PeriodicalId":222120,"journal":{"name":"Conference on Economic and Business Innovation (CEBI)","volume":"14 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131205111","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The Effect Of Cyberloafing And Work Stress On Teachers And Education Performance 网络闲逛与工作压力对教师及教育绩效的影响
Conference on Economic and Business Innovation (CEBI) Pub Date : 2023-03-31 DOI: 10.31328/cebi.v3i1.421
Nur Kholisotur Rohmah, Nazaruddin Malik, R. Iqbal Robbie
{"title":"The Effect Of Cyberloafing And Work Stress On Teachers And Education Performance","authors":"Nur Kholisotur Rohmah, Nazaruddin Malik, R. Iqbal Robbie","doi":"10.31328/cebi.v3i1.421","DOIUrl":"https://doi.org/10.31328/cebi.v3i1.421","url":null,"abstract":"This study aims to examine the effect of cyberloafing and work stress on the performance of teachers and education staff. This type of research uses a quantitative approach. The number of samples used was 38 respondents. Sources of data in this study were obtained from distributing questionnaires (primary data). The collected data were analyzed using path analysis. The results of this study are that cyberloafing has a significant negative effect on the performance of teachers and education staff. Work stress has a significant negative effect on the performance of teachers and education staff. Work stress does not mediate the effect of cyberloafing on the performance of teachers and education staff.","PeriodicalId":222120,"journal":{"name":"Conference on Economic and Business Innovation (CEBI)","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-03-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123153776","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Analysis Of The Impact Of The Covid-19 Pandemic On The Effectiveness Of Credit In Savings And Loan Cooperatives 新冠肺炎疫情对储蓄贷款合作社信贷有效性的影响分析
Conference on Economic and Business Innovation (CEBI) Pub Date : 2023-03-31 DOI: 10.31328/cebi.v3i1.298
Reihan Nur Ramdhan, Gunarianto, Indah Dewi Nurhayati
{"title":"Analysis Of The Impact Of The Covid-19 Pandemic On The Effectiveness Of Credit In Savings And Loan Cooperatives","authors":"Reihan Nur Ramdhan, Gunarianto, Indah Dewi Nurhayati","doi":"10.31328/cebi.v3i1.298","DOIUrl":"https://doi.org/10.31328/cebi.v3i1.298","url":null,"abstract":"The research aims to identify the impact of the Covid-19 pandemic and the effectiveness of credit carried out by cooperatives by taking studies at the Kosayu Credit Cooperative, Blimbing District, Malang City. The results of the descriptive analysis show that cooperatives have been affected by the covid-19 pandemic. The results of the second analysis of the effectiveness of the Kosayu Kopdit both before and after the Covid-19 pandemic were stated to be quite effective.","PeriodicalId":222120,"journal":{"name":"Conference on Economic and Business Innovation (CEBI)","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-03-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116956124","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The Fairness Competition Under UEFA Financial Fair Play 欧足联财政公平竞赛下的公平竞争
Conference on Economic and Business Innovation (CEBI) Pub Date : 2023-03-31 DOI: 10.31328/cebi.v3i1.290
Fifi Yusmita, Muhammad Hafiz
{"title":"The Fairness Competition Under UEFA Financial Fair Play","authors":"Fifi Yusmita, Muhammad Hafiz","doi":"10.31328/cebi.v3i1.290","DOIUrl":"https://doi.org/10.31328/cebi.v3i1.290","url":null,"abstract":"Financial Fair Play (FFP) is a regulation made by UEFA so that club finances remain sustainable and stable. Current conditions show that the implementation of FFP is still considered sub-optimal because the dominance of the club that won the league still exists. This study aims to determine the effectiveness of Financial Fair Play regulations by looking at Financial Performance, Capital Structure, and Transfer Player Expenses on Competitive Balance under the Union Europe Football Association. By using theoretical review of several articles related to research produce a hypothesis that the relationship between Financial Performance, Capital Structure, and Transfer Player Expenses variables has a positive relationship to Competitive Balance during the implementation of Financial Fair Play regulations in Europe.","PeriodicalId":222120,"journal":{"name":"Conference on Economic and Business Innovation (CEBI)","volume":"42 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-03-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127095627","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Design Of A Website-Based Job Description Preparation Application System In The Human Resource Planning And Organisation Division (Study On PT Pelindo Terminal Container Surabaya) 基于网站的人力资源规划与组织部门职位描述编制应用系统设计(以泗水PT Pelindo码头集装箱为例)
Conference on Economic and Business Innovation (CEBI) Pub Date : 2023-03-31 DOI: 10.31328/cebi.v3i1.369
Zeno Septuriano, Survival, Adya Hermawati
{"title":"Design Of A Website-Based Job Description Preparation Application System In The Human Resource Planning And Organisation Division (Study On PT Pelindo Terminal Container Surabaya)","authors":"Zeno Septuriano, Survival, Adya Hermawati","doi":"10.31328/cebi.v3i1.369","DOIUrl":"https://doi.org/10.31328/cebi.v3i1.369","url":null,"abstract":"This internship report is made to explain related to the design of a website-based job description preparation application system in the HR Planning and Organizational Planning division of PT. Pelindo Terminal petikemas Surabaya. The implementation of the Certified Student Internship Program (PMMB) batch 1 in 2022 starts from march 2022 to august 2022. Data collection uses observations, interviews, field activity reports and documentation. \u0000From the results of the internship it is known that one of the jobs or in making a job description still uses a manual method, starting from collecting information related to job descriptions to designing job descriptions so that it is considered very inefficient and slows down work and takes a long time while the deadlines are provided very limited, therefore the author proposes an application design called My jobdesk to compile a job description to make it easier and shorten processing time.","PeriodicalId":222120,"journal":{"name":"Conference on Economic and Business Innovation (CEBI)","volume":"60 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-03-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122083242","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Analysis Of The Application Of Financial Accounting Standards For Small And Medium Micro Entities (SAK EMKM) In Various MSMEs 中小微企业财务会计准则在中小微企业中的应用分析
Conference on Economic and Business Innovation (CEBI) Pub Date : 2023-03-31 DOI: 10.31328/cebi.v3i1.305
Nuril Rohmatul Chanifah, Syamsul Bahri, Khojanah Hasan
{"title":"Analysis Of The Application Of Financial Accounting Standards For Small And Medium Micro Entities (SAK EMKM) In Various MSMEs","authors":"Nuril Rohmatul Chanifah, Syamsul Bahri, Khojanah Hasan","doi":"10.31328/cebi.v3i1.305","DOIUrl":"https://doi.org/10.31328/cebi.v3i1.305","url":null,"abstract":"This study aims to determine application of the preparation of financial statements based on Accounting Standards Micro, Small and Medium Entity Finance (SAK EMKM) for Aneka Karya. The type of research used in this research is descriptive qualitative. The results of this study indicate that recording and preparation of financial reports is still simple and not in accordance with SAK EMKM. The application of SAK EMKM to Aneka Karya can have a positive impact, namely it can help business owners understand SAK EMKM and make financial records in accordance with SAK EMKM.","PeriodicalId":222120,"journal":{"name":"Conference on Economic and Business Innovation (CEBI)","volume":"15 12 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-03-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128628639","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Analysis Of Raw Material Inventory Control In Nelongso Fried Chicken 内龙索炸鸡原料库存控制分析
Conference on Economic and Business Innovation (CEBI) Pub Date : 2023-03-31 DOI: 10.31328/cebi.v3i1.327
Taqi Nabil Elmiar, M. Sodik, Indah Dewi Nurhayati
{"title":"Analysis Of Raw Material Inventory Control In Nelongso Fried Chicken","authors":"Taqi Nabil Elmiar, M. Sodik, Indah Dewi Nurhayati","doi":"10.31328/cebi.v3i1.327","DOIUrl":"https://doi.org/10.31328/cebi.v3i1.327","url":null,"abstract":"This study aims to determine the Inventory Control of Raw Materials in Ayam Goreng Nelongso. This study attempts to explain the suitability of the internal control of raw material supply between Ayam Goreng Nelongso and COSO, especially in the control environment, risk assessment, information and communication, control activities and control oversight. Based on the results of the analysis, it is known that raw material inventory control in Ayam Goreng Nelongso based on COSO principles is practically appropriate, but in practice it is not in accordance with the Standard Operating Procedure (SOP) for Ayam Goreng Nelongso. The above statement causes the demand for goods to be less fulfilled which results in the demand for goods not meeting the required stock, therefore it will result in the course of production and sales. In its presentation, Ayam Goreng Nelongso is in accordance with COSO principles.","PeriodicalId":222120,"journal":{"name":"Conference on Economic and Business Innovation (CEBI)","volume":"24 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-03-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121590795","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The Effect of Shift Work and Burnout on Work Stress in Ternate City Hypermart Employees. 三城大卖场员工轮班工作与倦怠对工作压力的影响。
Conference on Economic and Business Innovation (CEBI) Pub Date : 2023-03-31 DOI: 10.31328/cebi.v3i1.377
Maulidya Humaira Achsan, Marwan Man Soleman, Zulkifli
{"title":"The Effect of Shift Work and Burnout on Work Stress in Ternate City Hypermart Employees.","authors":"Maulidya Humaira Achsan, Marwan Man Soleman, Zulkifli","doi":"10.31328/cebi.v3i1.377","DOIUrl":"https://doi.org/10.31328/cebi.v3i1.377","url":null,"abstract":"The goal of this study is to determine the effect of shift work and burnout on work stress on Hypermart employees of Ternate City. The sample of this research is 40 employees. Data analysis used multiple regression models and statistical packages for social scientists (SPSS) to test hypotheses. The results showed that shift work had a negative and significant effect on work stress. Burnout had a positive and significant effect on employees. Shift work and burnout simultaneously have a positive and significant effect on work stress. Managers can pay more attention to work shifts, by adding work shifts in order to lighten the workload borne by employees so that work stress on employees is reduced. Taking into account the workload between women and men. Giving sanctions to employees who sometimes rarely come in or just relax during working hours further enhances direction on preventing work stress to create better performance.","PeriodicalId":222120,"journal":{"name":"Conference on Economic and Business Innovation (CEBI)","volume":"141 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-03-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131345381","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Application of Isak 35 in the Preparation of Financial Statements at Madrasah Ibtidaiyah Mambaul Ulum Karangduren Malang Regency 依萨法第35章在马郎伊斯兰学校财务报表编制中的应用
Conference on Economic and Business Innovation (CEBI) Pub Date : 2023-03-31 DOI: 10.31328/cebi.v3i1.408
Irma Ayu Husnaini, Endah Puspitosarie, Indah Dewi Nurhayati
{"title":"Application of Isak 35 in the Preparation of Financial Statements at Madrasah Ibtidaiyah Mambaul Ulum Karangduren Malang Regency","authors":"Irma Ayu Husnaini, Endah Puspitosarie, Indah Dewi Nurhayati","doi":"10.31328/cebi.v3i1.408","DOIUrl":"https://doi.org/10.31328/cebi.v3i1.408","url":null,"abstract":"A non-profit organization is an organization whose main objective is to support non-commercial public interests. Non-profit organizations include religious organizations, \u0000schools, hospitals and public clinics, community organizations, volunteer organizations,labor unions. The financial statements of non-profit organizations are different from othercommercial organizations, one of the main differences that arise is in the format of thefinancial statements. The research method is a qualitative research method approach toanswer the first problem formulation, while a quantitative descriptive research method isto answer the second problem. The research location determined by the researcher is atthe Mambaul Ulum Elementary School which is located at JL. Raya golek no. 37Karangduren Pakisaji Malang, Karangduren, Kec. Pakisaj, Kab. Malang, East Java. Basedon the results of temporary interviews conducted by the author, it was found that thepresentation of financial reports at the Mambaul Ulum Islamic Elementary School wasstill simple, namely in the form of financial reports in the form of cash receipts anddisbursements. Madrasa Ibtidaiyah Mambaul Ulum has not presented financial reportsaccording to accounting standards, namely adopting ISAK 35. The financial statementsmade by the treasurer of MI Sunan Ampel are not in accordance with ISAK 35 becausethey are very simple, namely recording income and expenses in the general cash book.For now MI Sunan Ampel's readiness to apply ISAK 35 if it is percentaged, namely 30%,is still far from ready.","PeriodicalId":222120,"journal":{"name":"Conference on Economic and Business Innovation (CEBI)","volume":"10 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-03-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134190348","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Training on Biomass Waste Biobriquettes Alternative Fuel Making for Youth Organisations in Lampar Village, Tamansari District, Boyolali Regency 在Boyolali县Tamansari区Lampar村为青年组织提供生物质废物生物煤替代燃料制造培训
Conference on Economic and Business Innovation (CEBI) Pub Date : 2023-03-31 DOI: 10.31328/cebi.v3i1.326
Unna Ria Safitri, Muhammad Abdul Aziz, Miranto Sri Agus Prasetyo, Ratih Dwi Lestari, Titik Handayani
{"title":"Training on Biomass Waste Biobriquettes Alternative Fuel Making for Youth Organisations in Lampar Village, Tamansari District, Boyolali Regency","authors":"Unna Ria Safitri, Muhammad Abdul Aziz, Miranto Sri Agus Prasetyo, Ratih Dwi Lestari, Titik Handayani","doi":"10.31328/cebi.v3i1.326","DOIUrl":"https://doi.org/10.31328/cebi.v3i1.326","url":null,"abstract":"Lampar village has abundant natural potential in the form of coconut trees. Until now, the utilization of coconut trees has not been maximized, both fruit, shell and leaves. Based on these circumstances, Lampar village was chosen as the location for the field work lecture. The method used in the form of training with the following stages: (1) observation, (2) socialization, (3) Training. This service activity was carried out on January 31, 2023 which aims to exploit the potential of local resources that have an impact on improving the community's economy. From these activities, the community is able to process coconut shell waste into briquettes.","PeriodicalId":222120,"journal":{"name":"Conference on Economic and Business Innovation (CEBI)","volume":"59 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-03-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124546292","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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