C. Maitland, Jean-Laurent Martin, Maria Gabriela Urgiles Bravo, A. Bertram
{"title":"A Qualitative Difference: Integrating Qualitative Data into Humanitarian Response Operations","authors":"C. Maitland, Jean-Laurent Martin, Maria Gabriela Urgiles Bravo, A. Bertram","doi":"10.1145/3572334.3572398","DOIUrl":"https://doi.org/10.1145/3572334.3572398","url":null,"abstract":"Recent developments in qualitative data analytics may generate helpful insights for humanitarian response. At the same time, humanitarian coordination efforts are embracing data sharing platforms to ease data flows. Combined, these two innovations could simultaneously offer operational insights across multiple humanitarian organizations. We pursue this potential through the QualMiner project, an18-month collaboration of the UN-led response to the Venezuelan forced migration crisis in Ecuador. In our efforts to integrate qualitative data, we developed applications with implications for local operations as well as platform features and analyzed data entry processes and information product designs. Our analysis finds the established quantitative system serves as an installed base enacting agency and generating three effects, namely framing, artifacts, and informing. We also find collaborative innovation with non-profit users results in direct and indirect factors shaping the data sharing platform's boundaries. Finally, our analysis provides a critical, yet depolarized [1], assessment of advanced analytics in the humanitarian context. These findings have implications for platform boundary theories and critical data studies in the humanitarian domain, as well as humanitarian information management practice.","PeriodicalId":213752,"journal":{"name":"Proceedings of the 2022 International Conference on Information and Communication Technologies and Development","volume":"56 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-06-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125803128","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Mobile Mandi: Towards an Accessible Agricultural Market Information Service for Low-Literate Users","authors":"Jaskirat Chahal, A. Gopalan","doi":"10.1145/3572334.3572377","DOIUrl":"https://doi.org/10.1145/3572334.3572377","url":null,"abstract":"The provision of agricultural market information has demonstrated potential to improve the incomes of smallholder farmers who comprise over 80% of India’s agricultural population. The scarcity of accurate price information, however, leads farmers to accept suboptimal economic outcomes. By eliminating information asymmetries, the provision of actionable information theoretically reduces costs of price discovery and increases farmers’ bargaining power. The resulting price convergence increases market efficiency and reduces volatility. Evaluations of market information services, however, show mixed results. In addition to market barriers, technical and language illiteracy undermine the success of market information services in low-income countries. In this paper, we present Mobile Mandi – a mobile application that delivers daily retail prices of 22 essential commodities at 157 markets sourced from the Government of India’s Department of Consumer Affairs. We present next-day price forecasts by training long short-term memory (LSTM) models on a univariate time series dataset of daily crop prices over ten years and benchmark performance against a baseline persistence model. We design the user interface for low-literate users and provide a conversational agent to facilitate information dissemination in English, Hindi, Punjabi and its transliterations. Noting the prevalent use of the WhatsApp messaging service in India, we integrate the service for seamless interoperability.","PeriodicalId":213752,"journal":{"name":"Proceedings of the 2022 International Conference on Information and Communication Technologies and Development","volume":"7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-06-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130643778","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Gauri Bhatnagar, Pushpendra Singh, Neha Kumar, A. Tuli
{"title":"Unpacking Tensions in Designing Annotation System for Public Toilets to Support Menstrual Mobilities","authors":"Gauri Bhatnagar, Pushpendra Singh, Neha Kumar, A. Tuli","doi":"10.1145/3572334.3572399","DOIUrl":"https://doi.org/10.1145/3572334.3572399","url":null,"abstract":"Safe menstrual hygiene practices are central to maintaining good menstrual health. In addition to menstrual literacy, practicing safe menstrual hygiene requires access to menstrual products and a private, safe, and hygienic space for changing and cleaning. Access to such infrastructure, specifically functional public toilets, becomes even more crucial for menstruators when navigating public spaces while having periods. This work presents the learnings from the prototyping of MenstruSPACE, a toilet locator application offering an annotation system for public toilets towards supporting menstrual mobilities. Our design journey revealed a set of design tensions and open challenges to be considered when designing public infrastructure annotation systems to facilitate safe menstrual mobilities.","PeriodicalId":213752,"journal":{"name":"Proceedings of the 2022 International Conference on Information and Communication Technologies and Development","volume":"16 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-06-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115925981","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
S. Sultana, Rokeya Akter, Zinnat Sultana, Syed Ishtiaque Ahmed
{"title":"Toleration Factors: The Expectations of Decorum, Civility, and Certainty on Rural Social Media","authors":"S. Sultana, Rokeya Akter, Zinnat Sultana, Syed Ishtiaque Ahmed","doi":"10.1145/3572334.3572378","DOIUrl":"https://doi.org/10.1145/3572334.3572378","url":null,"abstract":"This paper presents the understanding of the rural perception of toleration on Facebook by Bangladeshi users. In a three-year long ethnographic study with villagers in 12 rural areas in Jessore, Bangladesh, we investigated the three major aspects of toleration: decorum, civility, and certainty. Our findings informed that these factors influenced rural villagers’ interaction on social media. We found that to address these concerns, rural people often adopt their own framework where they co-existed with their own opinion along with the parties whose opinions were disagreeable to them. Here, the major concerns were unpredictable behavior of social media algorithms, conflicts of ideologies and cultural values, and mismatching language skills while using Facebook collectively and collaboratively within the family. We also found that the practice of toleration and associated factors influenced users’ interaction with other users both online and in the physical world. Building on our findings, we argue that understanding different conceptualizations of toleration is essential to have a safer digital space for marginalized rural communities. Our study contributes to HCI’s and ICTD’s understanding of disagreement and conflicts by bringing in the concept of toleration and helps design better appropriate Facebook experience for the users in rural Bangladesh and other similar communities.","PeriodicalId":213752,"journal":{"name":"Proceedings of the 2022 International Conference on Information and Communication Technologies and Development","volume":"130 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-06-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134119465","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Ananya Bhattacharjee, M. R. Amin, Yeshim Iqbal, Syed Ishtiaque Ahmed
{"title":"Connecting Mental Health with Sustainable Development Goals: Insights from Call Data of a Telephone Crisis Helpline in Bangladesh","authors":"Ananya Bhattacharjee, M. R. Amin, Yeshim Iqbal, Syed Ishtiaque Ahmed","doi":"10.1145/3572334.3572384","DOIUrl":"https://doi.org/10.1145/3572334.3572384","url":null,"abstract":"Efficacy of the traditional individualistic viewpoint towards mental health is questionable, particularly in the context of the Global South countries. Past works in psychology have rarely incorporated people’s background and surroundings in dealing with mental health. In contrast, we argue that many mental health problems of people living in the Global South countries are rooted in underdevelopment. Analyzing 1,000 call data of a telephone crisis helpline in Bangladesh, we found that 91% of the cases where callers shared their problems were impacted by failure to meet one of the 17 sustainable developed goals proposed by United Nations. Challenges towards ensuring gender equality, good health and well-being, quality education, and decent work and economic growth among a few others were causing mental health problems among callers. Our findings demonstrate the need to revise support behavior models followed by helplines in the Global South and advocate for a shift in viewing mental health problems from an individualistic to a social approach.","PeriodicalId":213752,"journal":{"name":"Proceedings of the 2022 International Conference on Information and Communication Technologies and Development","volume":"54 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-06-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134365180","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Opportunities for Women in Computing: Perspective of Bangladesh","authors":"Nova Ahmed, Tamanna Motahar, Silvia Ahmed, Tamanna Urmi, Mahbuba Tasnim, Lamia Iftekhar","doi":"10.1145/3572334.3572369","DOIUrl":"https://doi.org/10.1145/3572334.3572369","url":null,"abstract":"This work presents a series of studies aiming to explore challenges and opportunities for women pursuing education or profession in the computing field. The work is based on the framework of Naila Kabeer considering access, agency and achievement as elements of women's empowerment. The study methods adopted included exploratory and qualitative analysis, whereas the data collection process incorporated two in-person surveys (N=120, F=85); ten one-to-one interviews (N=10, F=10); eight focus group discussions (N=46, F=34), four seminars covering more than 200 female members (N=239, F=239) and finally, two observations on more than one thousand participants of programming engagements (N=1402, F=1402); considering students, educators and other stakeholders as participants. Our research work exhibits dedicated efforts to ensure opportunities based on Naila Kabeer's framework for women in computing from Bangladesh.","PeriodicalId":213752,"journal":{"name":"Proceedings of the 2022 International Conference on Information and Communication Technologies and Development","volume":"2 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-06-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129380609","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Monisha Biswas, Misita Anwar, M. Saha, Nova Ahmed, Y. Strengers, L. Stillman, Gillian C. Oliver
{"title":"The World is in My Hand Now: Smartphones for Empowering Rural Women in Developing Countries: Smartphones for Empowering Rural Women in Developing Countries","authors":"Monisha Biswas, Misita Anwar, M. Saha, Nova Ahmed, Y. Strengers, L. Stillman, Gillian C. Oliver","doi":"10.1145/3572334.3572394","DOIUrl":"https://doi.org/10.1145/3572334.3572394","url":null,"abstract":"Smartphones are important for international development in the Global South. This paper explores how access to smartphone technologies promote women's agency for social change in these contexts by creating learning and livelihood opportunities and increasing connection with local market and service providers. The paper presents findings from a project which provided 200 Bangladeshi rural women farmers with smartphone technologies, training and support, and qualitatively investigated their ability to cope with geographic vulnerabilities, challenging market access, and social barriers. Reporting on a subset of these women's experiences, smartphone technologies helped these women gain better access to public agricultural extension and financial services, along with better acceptance from family and society. This, in turn, improved their dignity, confidence and sense of wellbeing. Insights will help ICT4D designers and development practitioners understand the importance of low-cost, bottom-up design inputs and social factors in future projects in similar developing country contexts.","PeriodicalId":213752,"journal":{"name":"Proceedings of the 2022 International Conference on Information and Communication Technologies and Development","volume":"65 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-06-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115129568","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Navigating crisis, navigating ICTs: A study of Indian migrant workers during the pandemic","authors":"S. Ganeshan, Bidisha Chaudhuri","doi":"10.1145/3572334.3572393","DOIUrl":"https://doi.org/10.1145/3572334.3572393","url":null,"abstract":"In this note, we present the preliminary findings from a qualitative interview-based study among migrant workers in India who went through much hardship in the wake of one of most strict pandemic-induced lockdown in 2020. Through this study, we narrate the four ways in which digital technologies enabled the relief and crisis mitigation efforts targeted to migrant workers and how that in turn shaped the workers’ experience of the crisis and associated relief efforts. We argue that more flexible use of familiar digital tools and channels, collaboration across state and non-state actors and assistance from human intermediaries in navigating ICTs make for more effective and inclusive relief measures.","PeriodicalId":213752,"journal":{"name":"Proceedings of the 2022 International Conference on Information and Communication Technologies and Development","volume":"21 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-06-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125420684","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
C. Maitland, Marisol Wong-Villacrés, Roberto Pereira, Elba del Carmen Valderrama Bahamóndez, L. Peres, Rehema Baguma
{"title":"Digital Platform Use for Refugee Crisis Response","authors":"C. Maitland, Marisol Wong-Villacrés, Roberto Pereira, Elba del Carmen Valderrama Bahamóndez, L. Peres, Rehema Baguma","doi":"10.1145/3572334.3572376","DOIUrl":"https://doi.org/10.1145/3572334.3572376","url":null,"abstract":"Increases in forced migration crises and the digitalization of humanitarian response require ongoing innovation in information management tools and processes. Our research-in-progress examines emergent data aggregation and data quality management methods enabled by a humanitarian data sharing platform from the Global North. Through an international and inter-regional comparison of this platform's use, our team of international faculty will generate insights for humanitarian informatics theory as well as practice. Specifically, our research examines the role of power and control in collaborative humanitarian operations. Given the neocolonial dimensions of the humanitarian system, we also explore potential North/South divides and their effects. Preliminary results provide insight into power exercised in national response, diversity in aggregation procedures related to technology and staff preferences, and the loss of data's meaning due to the centralization processes supported by data aggregation.","PeriodicalId":213752,"journal":{"name":"Proceedings of the 2022 International Conference on Information and Communication Technologies and Development","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-06-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125150196","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Andrea Cuadra, Hyein Baek, D. Estrin, Malte F. Jung, Nicola Dell
{"title":"On Inclusion: Video Analysis of Older Adult Interactions with a Multi-Modal Voice Assistant in a Public Setting","authors":"Andrea Cuadra, Hyein Baek, D. Estrin, Malte F. Jung, Nicola Dell","doi":"10.1145/3572334.3572371","DOIUrl":"https://doi.org/10.1145/3572334.3572371","url":null,"abstract":"Older adults around the world lack access to a wide range of potentially life-changing digital applications, services, and information that could be provided by voice assistants (such as Amazon’s Alexa, Google’s Assistant, or Apple’s Siri). However, older adults’ needs are underrepresented in the design of voice assistants. Because of this, we are missing opportunities for digital inclusion, and increasing risks of excluding older adults as these devices permeate public settings. In this work, we video record older adults (n=26) interacting with a multi-modal voice assistants while waiting in line at food pantries, and use Interaction Analysis to draw insights from these recordings. We find that by being agnostic to body language, audio-prosodic features, and other contextual factors, voice assistants fail to capture and react to some important aspects of interactions. We discuss design (e.g, interpreting users’ posture as a cue to wake the device when they are leaning towards the device) and research (e.g., surveillance trade-offs) implications, and argue for the use of multi-modal inputs with attention to privacy. Designing and training voice assistants to take in and appropriately respond to non-verbal cues may increase their inclusivity, helping them fulfill important needs of our aging population.","PeriodicalId":213752,"journal":{"name":"Proceedings of the 2022 International Conference on Information and Communication Technologies and Development","volume":"247 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-06-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127759911","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}