Toleration Factors: The Expectations of Decorum, Civility, and Certainty on Rural Social Media

S. Sultana, Rokeya Akter, Zinnat Sultana, Syed Ishtiaque Ahmed
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Abstract

This paper presents the understanding of the rural perception of toleration on Facebook by Bangladeshi users. In a three-year long ethnographic study with villagers in 12 rural areas in Jessore, Bangladesh, we investigated the three major aspects of toleration: decorum, civility, and certainty. Our findings informed that these factors influenced rural villagers’ interaction on social media. We found that to address these concerns, rural people often adopt their own framework where they co-existed with their own opinion along with the parties whose opinions were disagreeable to them. Here, the major concerns were unpredictable behavior of social media algorithms, conflicts of ideologies and cultural values, and mismatching language skills while using Facebook collectively and collaboratively within the family. We also found that the practice of toleration and associated factors influenced users’ interaction with other users both online and in the physical world. Building on our findings, we argue that understanding different conceptualizations of toleration is essential to have a safer digital space for marginalized rural communities. Our study contributes to HCI’s and ICTD’s understanding of disagreement and conflicts by bringing in the concept of toleration and helps design better appropriate Facebook experience for the users in rural Bangladesh and other similar communities.
容忍因素:乡村社交媒体对礼仪、文明和确定性的期望
本文呈现孟加拉乡村用户对Facebook容忍的看法。在对孟加拉国杰索尔12个农村地区的村民进行的为期三年的民族志研究中,我们调查了宽容的三个主要方面:礼仪、文明和确定性。我们的研究结果表明,这些因素影响了农村村民在社交媒体上的互动。我们发现,为了解决这些问题,农村人民往往采用自己的框架,他们与自己的意见以及与他们意见相左的政党共存。在这里,主要的担忧是社交媒体算法的不可预测行为,意识形态和文化价值观的冲突,以及在家庭内部集体和协作使用Facebook时语言技能的不匹配。我们还发现,容忍的做法和相关因素影响了用户与其他用户在网上和现实世界中的互动。基于我们的研究结果,我们认为理解宽容的不同概念对于为边缘化农村社区提供更安全的数字空间至关重要。我们的研究通过引入宽容的概念,有助于HCI和ICTD对分歧和冲突的理解,并有助于为孟加拉国农村和其他类似社区的用户设计更合适的Facebook体验。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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