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“What stuck with me was…”: How sources and approaches to case based learning affect participant recall three months later “让我难以忘怀的是……”:案例学习的来源和方法如何影响参与者三个月后的回忆
IF 5.4 1区 工程技术
Safety Science Pub Date : 2025-07-31 DOI: 10.1016/j.ssci.2025.106952
Sarah Maslen, Jan Hayes, Orana Sandri, Sarah Holdsworth
{"title":"“What stuck with me was…”: How sources and approaches to case based learning affect participant recall three months later","authors":"Sarah Maslen,&nbsp;Jan Hayes,&nbsp;Orana Sandri,&nbsp;Sarah Holdsworth","doi":"10.1016/j.ssci.2025.106952","DOIUrl":"10.1016/j.ssci.2025.106952","url":null,"abstract":"<div><div>Examining disaster cases offers an opportunity to learn from past failures, without individuals and companies having to experience these themselves. However, to be confident in such professional learning experiences, we need to evaluate their value beyond the learning moment. In this paper, we examine what participants could recall from a series of workshops that used case based methods to cultivate knowledge of non-technical capabilities in the service of public safety among engineers. The workshops included discussion cases, role plays, and serious game learning methods constructed from real and imagined disaster scenarios. As part of a suite of methods evaluating the workshop’s effectiveness, we conducted semi-structured interviews with participants three months after the workshops. Our findings suggest that source material from within a participant’s sector supports recall of technical details from a technical specialist position in the sector. We observed source material from another hazardous industry sector as linked to more general safety lessons and often from the perspectives of non-engineering professionals and the public. Workshops involving a role play element (role play cases and the serious game) facilitated lessons about the social nature of engineering, where with discussion cases participants took lessons principally related to management of particular hazards. Participants typically could not name the non-technical capabilities, but in their discussion of the cases in interview they showed a knowledge of these non-technical capabilities, i.e., the generic lesson is bound to the narrative, rather than recalled abstractly indicating deep learning outcomes.</div></div>","PeriodicalId":21375,"journal":{"name":"Safety Science","volume":"191 ","pages":"Article 106952"},"PeriodicalIF":5.4,"publicationDate":"2025-07-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144739501","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"工程技术","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Identifying human-robot interaction (HRI) incident archetypes: a system and network analysis of accidents 识别人机交互(HRI)事件原型:事故的系统和网络分析
IF 5.4 1区 工程技术
Safety Science Pub Date : 2025-07-31 DOI: 10.1016/j.ssci.2025.106959
Yonger Zuo , Brian H.W. Guo , Yang Miang Goh , Jae-Yong Lim
{"title":"Identifying human-robot interaction (HRI) incident archetypes: a system and network analysis of accidents","authors":"Yonger Zuo ,&nbsp;Brian H.W. Guo ,&nbsp;Yang Miang Goh ,&nbsp;Jae-Yong Lim","doi":"10.1016/j.ssci.2025.106959","DOIUrl":"10.1016/j.ssci.2025.106959","url":null,"abstract":"<div><div>Due to the significant advantages of industrial robots in production, they are increasingly used in the workplace, resulting in attention being paid to the safety issues of human-robot interaction (HRI). However, existing research still has gaps in understanding the patterns of relationships between robot characteristics, robot-human errors, and the physical working environment. To address the knowledge gaps, this paper aims to identify and examine the patterns of the relationship among robot characteristics, robot-human errors, and physical working environments and investigate how the patterns evolve along the technological advances in robotics design. This paper analyses 303 HRI accident reports by applying a network analysis. Based on the cluster analysis, seven HRI incident archetypes were identified, including (1) unexpected activation, (2) faulty commands, (3) blind automation danger, (4) sensor and signal communication errors, (5) ergonomics-related injuries, (6) secondary robot intrusion, and (7) classic hazard pitfalls in robot-assisted work. Temporal analysis reveals that ’Archetype 1: unexpected activation’ consistently dominated, accounting for over 60 % of accidents, and warrants the most attention in future safety management. Additionally, the increasing frequency of ’Archetype 4: sensor and signal communication errors’ in later stages highlights the growing need for targeted interventions“. This paper is the first to identify and categorize HRI incident archetypes systematically. It offers a useful framework for researchers and practitioners. These archetypes provide a structured tool for systematically investigating and diagnosing incidents and can also help workers and managers understand the patterns of relationships between these factors in different HRI scenarios.</div></div>","PeriodicalId":21375,"journal":{"name":"Safety Science","volume":"191 ","pages":"Article 106959"},"PeriodicalIF":5.4,"publicationDate":"2025-07-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144739502","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"工程技术","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Validating the polish version of the psychosocial safety climate PSC-12 scale (PSC-12-PL): a multisample and multilevel study 波兰版心理社会安全气候PSC-12量表(PSC-12- pl)的验证:一项多样本、多水平研究
IF 5.4 1区 工程技术
Safety Science Pub Date : 2025-07-29 DOI: 10.1016/j.ssci.2025.106956
Paweł Jurek , Michał Olech , Ali Afsharian , Maureen F. Dollard
{"title":"Validating the polish version of the psychosocial safety climate PSC-12 scale (PSC-12-PL): a multisample and multilevel study","authors":"Paweł Jurek ,&nbsp;Michał Olech ,&nbsp;Ali Afsharian ,&nbsp;Maureen F. Dollard","doi":"10.1016/j.ssci.2025.106956","DOIUrl":"10.1016/j.ssci.2025.106956","url":null,"abstract":"<div><h3>Purpose</h3><div>This study validates the Polish version of the Psychosocial Safety Climate Scale (PSC-12-PL) by examining its reliability, factor structure, and associations with key workplace outcomes (organizational identification, task engagement, organizational citizenship behaviors, intention to quit), as well as communal (prioritizing cooperation and collective well-being) and agentic (focused on achievement and competition) workplace climates. Assessing PSC, the organizational climate for employee psychological health and psychosocial safety, is crucial as it directly impacts employee well-being and productivity.</div></div><div><h3>Method</h3><div>Data were collected from three samples of Polish employees (N = 664, N = 1163, and N = 211) covering both individual- and team-level perspectives. Methods included item analysis, confirmatory factor analysis (CFA), reliability assessment, measurement invariance testing, correlation analyses, and multilevel modeling. Variables assessed varied by sample.</div></div><div><h3>Findings</h3><div>CFA confirmed the PSC-12-PL’s four-factor structure with high internal consistency. The scale demonstrated measurement invariance across job positions, organization sizes, and time points (tested in Samples 1 and 2). It correlated strongly with communal workplace climate, marginally with agentic climate, and was linked to higher organizational identification, task engagement, and citizenship behaviors, and lower intention to quit. Multilevel analyses (Sample 3) revealed that both individual- and team-level PSC predicted greater task engagement and organizational citizenship.</div></div><div><h3>Conclusion</h3><div>The PSC-12-PL is a reliable and valid tool for assessing PSC in Polish workplaces. This multisample, multilevel validation supports its use in research and practice aimed at promoting employee well-being and positive organizational functioning.</div></div>","PeriodicalId":21375,"journal":{"name":"Safety Science","volume":"191 ","pages":"Article 106956"},"PeriodicalIF":5.4,"publicationDate":"2025-07-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144721705","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"工程技术","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
An experimental study on gait characteristics and walking speed of individuals under the combined effects of heel and trim 脚后跟与脚掌共同作用下个体步态特征与行走速度的实验研究
IF 4.7 1区 工程技术
Safety Science Pub Date : 2025-07-28 DOI: 10.1016/j.ssci.2025.106955
Mingyang Guo , Miao Chen , Lihao Yuan , Siuming Lo , Jacqueline Lo , Zhihui Zhang , Jia Lv , Xinwei Li
{"title":"An experimental study on gait characteristics and walking speed of individuals under the combined effects of heel and trim","authors":"Mingyang Guo ,&nbsp;Miao Chen ,&nbsp;Lihao Yuan ,&nbsp;Siuming Lo ,&nbsp;Jacqueline Lo ,&nbsp;Zhihui Zhang ,&nbsp;Jia Lv ,&nbsp;Xinwei Li","doi":"10.1016/j.ssci.2025.106955","DOIUrl":"10.1016/j.ssci.2025.106955","url":null,"abstract":"<div><div>The individual movement characteristics in a ship’s inclination environment are of great significance for expanding, supporting, and validating existing ship evacuation models, simulation software, and enhancing evacuation capabilities. This study, based on a six-degree-of-freedom ship platform, conducted walking experiments with individuals aged 30–50 under single-angle inclination as well as combined heel and trim. Individual walking speeds and gait parameters were extracted based on movement trajectories. The experimental results showed that as the inclination angle increases, the individual walking speed decreases, especially when the inclination angle reaches 15°, where the walking speed significantly declines. When the heel and trim angles exceed 15° respectively, individuals are unable to maintain a normal walking speed. Step length, step time, and step width are key gait parameters directly affecting walking speed. Step length shows a significant positive correlation with movement speed, while step time and step width exhibit a negative correlation. The relationship between step width and walking speed is relatively weak. This study provides reliable data support for a deeper understanding of individual movement characteristics in ship inclination environments.</div></div>","PeriodicalId":21375,"journal":{"name":"Safety Science","volume":"191 ","pages":"Article 106955"},"PeriodicalIF":4.7,"publicationDate":"2025-07-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144714570","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"工程技术","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The associations of the psychosocial safety climate with human service workers’ job demands, resources, and work-and health-related outcomes: A scoping review 社会心理安全气候与人类服务工作者的工作需求、资源和工作与健康相关结果的关系:范围综述
IF 4.7 1区 工程技术
Safety Science Pub Date : 2025-07-25 DOI: 10.1016/j.ssci.2025.106949
Işıl Karatuna , Sandra Jönsson , Maureen F. Dollard , Tuija Muhonen
{"title":"The associations of the psychosocial safety climate with human service workers’ job demands, resources, and work-and health-related outcomes: A scoping review","authors":"Işıl Karatuna ,&nbsp;Sandra Jönsson ,&nbsp;Maureen F. Dollard ,&nbsp;Tuija Muhonen","doi":"10.1016/j.ssci.2025.106949","DOIUrl":"10.1016/j.ssci.2025.106949","url":null,"abstract":"<div><h3>Objectives</h3><div>Human service workers are at a greater risk for negative work and health-related outcomes due to the highly demanding nature of their work which involves unique stressors such as emotion work and routine interactions with clients. This scoping review synthesizes the current state of literature reporting on the associations of psychosocial safety climate (PSC) with human service workers’ job demands, resources, and work- and health-related outcomes.</div></div><div><h3>Methods</h3><div>A literature search was conducted using the PsycINFO, PubMed, CINAHL, Web of Science, Sociological Abstracts, ERIC, Education Research Complete, ProQuest (theses) database and Google Scholar. The search included both published and unpublished studies reported in English and released between 2010 and May 28, 2025. Foreign-language papers with English abstracts were also included if they provided sufficient information related to the research questions.</div></div><div><h3>Results</h3><div>59 studies which met the inclusion criteria were reviewed. The observed associations were mostly in line with the theoretical propositions of the PSC-extended model. High PSC predicted better work and health outcomes directly and indirectly through reduced demands and increased resources. Additionally, high PSC moderated the negative (positive) effects of job demands (resources) on work and health outcomes.</div></div><div><h3>Conclusion</h3><div>PSC is an important organizational climate construct, especially for demanding and difficult occupations such as human service occupations. High PSC is associated with numerous positive outcomes for human service workers’ motivation and health. Our findings can help managers to understand the importance of fostering a high-PSC work environment among human service workers.</div></div>","PeriodicalId":21375,"journal":{"name":"Safety Science","volume":"191 ","pages":"Article 106949"},"PeriodicalIF":4.7,"publicationDate":"2025-07-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144711509","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"工程技术","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The attributes of effective safety storytelling: measurement and conceptual advancement 有效安全叙事的属性:测量和概念进步
IF 4.7 1区 工程技术
Safety Science Pub Date : 2025-07-25 DOI: 10.1016/j.ssci.2025.106951
Patrick J. Benetti , Lisette Kanse , Laura S. Fruhen , Katharine R. Parkes
{"title":"The attributes of effective safety storytelling: measurement and conceptual advancement","authors":"Patrick J. Benetti ,&nbsp;Lisette Kanse ,&nbsp;Laura S. Fruhen ,&nbsp;Katharine R. Parkes","doi":"10.1016/j.ssci.2025.106951","DOIUrl":"10.1016/j.ssci.2025.106951","url":null,"abstract":"<div><div>Safety storytelling has been proposed as a powerful tool to improve workplace safety. However, not all safety stories are equally influential, highlighting the need to better understand the key attributes that enhance the effectiveness of safety storytelling. In this study, we build on a previously developed nine-attribute taxonomy by creating a measure—the Safety Storytelling Attributes Scale (SSAS)—and exploring the links between these attributes in leaders’ safety storytelling and workers’ self-reported safety behaviours (i.e., compliance, participation and voice). Evidence across five samples supports (1) the content validity of the SSAS, (2) its nine-dimensional structure with two overarching subscales, and (3) its reliability and validity. Results also revealed that the importance of each attribute for storytelling effectiveness differs depending on the safety behaviour of interest. Moreover, we present evidence showing that transportation (i.e., absorption into the story) mediates the relationship between the storytelling attributes and workers’ safety participation and voice behaviours, but not compliance. Ultimately, our findings offer a nuanced and refined perspective on which attributes are important to the effectiveness of safety storytelling and how they may exert their influence. In doing so, we contribute valuable insight for leaders and organisations seeking to construct and deliver more impactful safety stories. The developed measure and refined understanding also offer a foundation for future research and practice.</div></div>","PeriodicalId":21375,"journal":{"name":"Safety Science","volume":"191 ","pages":"Article 106951"},"PeriodicalIF":4.7,"publicationDate":"2025-07-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144711511","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"工程技术","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Tensions influencing the risk management of hexavalent chromium exposure at Swedish workplaces: evidence from the SafeChrom project 影响瑞典工作场所六价铬暴露风险管理的紧张关系:来自安全室项目的证据
IF 4.7 1区 工程技术
Safety Science Pub Date : 2025-07-25 DOI: 10.1016/j.ssci.2025.106953
Linda Schenk , Malin Engfeldt , Nicklas Ricklund , Håkan Tinnerberg , Martin Tondel , Pernilla Wiebert , Karin Broberg , Maria Albin
{"title":"Tensions influencing the risk management of hexavalent chromium exposure at Swedish workplaces: evidence from the SafeChrom project","authors":"Linda Schenk ,&nbsp;Malin Engfeldt ,&nbsp;Nicklas Ricklund ,&nbsp;Håkan Tinnerberg ,&nbsp;Martin Tondel ,&nbsp;Pernilla Wiebert ,&nbsp;Karin Broberg ,&nbsp;Maria Albin","doi":"10.1016/j.ssci.2025.106953","DOIUrl":"10.1016/j.ssci.2025.106953","url":null,"abstract":"<div><div>In this study we investigate risk management trade-offs by evaluating how key persons at workplaces with a potential for exposure to hexavalent chromium (Cr(VI)) reason about what is practically possible in terms of exposure reduction. While the included companies (N = 14) represented different types of processes and work-tasks, interviewees all identified that many types of hazards compete for attention at the workplaces, making systematic work environment management a complex undertaking. Risk management efforts are directed by internal and external demands, and the hazard of Cr(VI) was in these cases often overshadowed by other workplace hazards. Interviewees described the overarching aim of continuous improvement, however, zero exposure was not feasible given that the production yielding the Cr(VI) exposure was found a fixed prerequisite or to have other beneficial values (for instance promoting environmental sustainability). What constitutes an exposure at a level that is as low as reasonably practicable was not easily identifiable by interviewees. There were various sources of demands on risk management, legal and corporate but also more personal or moral. Interviewees perceived Occupational Exposure Limits (OELs) as a clear line for unacceptable exposures, however, variability and how it influences compliance were challenging concepts. The socio-economic aspect of Swedish OELs was generally not raised. We conclude that reasonably practicable is a difficult concept, likely leading to wide variability in health risk across workplaces. We recommend explicit policies on acceptable risk levels for OELs for non-threshold carcinogens as they clarify the socio-economic compromise underlying such OELs.</div></div>","PeriodicalId":21375,"journal":{"name":"Safety Science","volume":"191 ","pages":"Article 106953"},"PeriodicalIF":4.7,"publicationDate":"2025-07-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144711510","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"工程技术","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Validating a shortened version of the Nordic safety climate questionnaire (NOSACQ) on a military population 验证北欧安全气候问卷(NOSACQ)的缩短版本对军人的影响
IF 4.7 1区 工程技术
Safety Science Pub Date : 2025-07-24 DOI: 10.1016/j.ssci.2025.106946
Martin Schüler
{"title":"Validating a shortened version of the Nordic safety climate questionnaire (NOSACQ) on a military population","authors":"Martin Schüler","doi":"10.1016/j.ssci.2025.106946","DOIUrl":"10.1016/j.ssci.2025.106946","url":null,"abstract":"<div><div>The purpose of this study has been to develop a shortened version of NOSACQ-50 using previously collected military data. NOSACQ-50 has previously been tested and validated with data from the Swedish Armed Forces, published in three separate studies. The three sets of data from these previous studies were used for further testing. Classical test theory and item response theory were used to reduce the items included in the NOSACQ-50 questionnaire. The results indicate that the military population perceives safety differently, thus making items included in shorter versions of NOSACQ developed with civilian data, underperform with military data. The 50 items included in NOSACQ could be reduced to 35/34 items. There are several limitations to this study; one limitation is that the NOSACQ-35 questionnaire was only used within the existing NOSACQ-50 framework, making accuracy improvements impossible to detect. Further research should focus on an experimental design with a randomized experimental group using the NOSACQ-35 and a randomized control group using the NOSACQ-50 questionnaire. However, the NOSACQ-35 was tested within the full NOSACQ-50 framework, claims regarding improved usability and reliability should be interpreted with caution. Future research should evaluate the NOSACQ-35 as a standalone instrument.</div></div>","PeriodicalId":21375,"journal":{"name":"Safety Science","volume":"191 ","pages":"Article 106946"},"PeriodicalIF":4.7,"publicationDate":"2025-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144695329","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"工程技术","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Private entity perspective in cost-benefit analysis of safety interventions for passenger ships and the importance of indirect costs – A critical literature review 客船安全干预的成本效益分析中的私人实体视角和间接成本的重要性-一篇重要的文献综述
IF 4.7 1区 工程技术
Safety Science Pub Date : 2025-07-23 DOI: 10.1016/j.ssci.2025.106944
Iiro Vanne , Simo Hostikka , Pentti Kujala , Osiris A. Valdez Banda
{"title":"Private entity perspective in cost-benefit analysis of safety interventions for passenger ships and the importance of indirect costs – A critical literature review","authors":"Iiro Vanne ,&nbsp;Simo Hostikka ,&nbsp;Pentti Kujala ,&nbsp;Osiris A. Valdez Banda","doi":"10.1016/j.ssci.2025.106944","DOIUrl":"10.1016/j.ssci.2025.106944","url":null,"abstract":"<div><div>The key issue in cost-benefit analysis of safety interventions is the valuation of benefits, which are typically taken as the marginal averted costs of accidents, which can be divided into direct and indirect costs. The insured direct costs are generally recognized but do not provide significant incentive for investment in safety, which makes the consideration of the uninsured indirect costs crucial in assessments conducted by private entities. This study aims to identify the extent to which the private entity perspective has been present in the existing published academic literature on cost-benefit analysis of safety interventions for ships, based on consideration of indirect costs. An additional aim is to establish an understanding of the relevant types and scale of possible indirect costs arising from major passenger ship accidents. The conducted review revealed that the private entity perspective has not been considered in the reviewed shipping-related literature. Research from other applicable fields indicate that indirect costs arising from major passenger ship accidents can materialize in varying forms, but reputational damage could represent the single highest cost item. Major passenger ship accidents can also be assumed to be susceptible to high indirect costs based on the various predisposing traits of the industry.</div></div>","PeriodicalId":21375,"journal":{"name":"Safety Science","volume":"191 ","pages":"Article 106944"},"PeriodicalIF":4.7,"publicationDate":"2025-07-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144685798","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"工程技术","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Barriers, facilitators and acceptability of health promotion initiatives and behaviours in contact centre workers: A systematic review 联络中心工作人员健康促进举措和行为的障碍、促进因素和可接受性:系统审查
IF 4.7 1区 工程技术
Safety Science Pub Date : 2025-07-19 DOI: 10.1016/j.ssci.2025.106945
Charlotte L. Brakenridge , Amy Silverwood , Rachael E. Potter , Jodi Oakman , Nyssa Hadgraft , Ana D. Goode , Samantha K. Mulcahy , Genevieve N. Healy
{"title":"Barriers, facilitators and acceptability of health promotion initiatives and behaviours in contact centre workers: A systematic review","authors":"Charlotte L. Brakenridge ,&nbsp;Amy Silverwood ,&nbsp;Rachael E. Potter ,&nbsp;Jodi Oakman ,&nbsp;Nyssa Hadgraft ,&nbsp;Ana D. Goode ,&nbsp;Samantha K. Mulcahy ,&nbsp;Genevieve N. Healy","doi":"10.1016/j.ssci.2025.106945","DOIUrl":"10.1016/j.ssci.2025.106945","url":null,"abstract":"<div><div>Contact centre work is characterised by prolonged sitting, musculoskeletal disorders and poor mental health. Therefore, health promotion initiatives in contact centre workplaces are vital, yet implementation is challenging because of factors such as high workloads and limited participation opportunities. Through a systematic review, we provide an up-to-date overview of the specific target behaviours, barriers, facilitators and worker acceptability surrounding health promotion in contact centres. Barriers and facilitators were categorised using an ecological model (e.g., individual, psychosocial, physical, organisational levels). We searched seven academic databases (including PubMed) and Google between August 2023 and October 2024. Twenty-one intervention, 33 observational and 24 grey literature reports met inclusion criteria. Risk of bias was assessed by checklists from the Critical Appraisal Skills Program and JBI, and the Risk of Bias and ROBINS-I tools. Information on target behaviours, barriers, facilitators, and intervention acceptability were extracted. Target behaviours for health promotion initiatives comprised sitting, physical activity, diet, smoking and stress. Barriers and facilitators occurred at multiple, intersecting levels. The main barriers to health promotion were psychosocial work characteristics (high workloads, monitoring, low job control, shift work), unhealthy organisational cultures and low worker motivation. Facilitators included colleague and manager support, offline time to participate in the interventions, and physical support from sit-stand desks. Individual sit-stand desks, education sessions, wellbeing breaks, and group-based programs were acceptable. Qualitative studies were primarily low risk, other study designs were moderate or high risk. Health promotion programs for contact centre workers should be tailored to improve work characteristics and culture.</div></div>","PeriodicalId":21375,"journal":{"name":"Safety Science","volume":"191 ","pages":"Article 106945"},"PeriodicalIF":4.7,"publicationDate":"2025-07-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144663053","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"工程技术","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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