Journal of Business, Management, and Social Studies最新文献

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The Influence of Service Quality on Public Satisfaction and Public Trust: A Study on Jakarta Public Health Services during COVID-19 Pandemic 服务质量对公众满意度和公众信任的影响——对新冠疫情期间雅加达公共卫生服务的研究

Journal of Business, Management, and Social Studies Pub Date : 2021-05-18 DOI: 10.53748/jbms.v1i1.10

Baiq Sany Ayu Citra, B. Setiono, C. Pangaribuan, M. Ambarwati

{"title":"The Influence of Service Quality on Public Satisfaction and Public Trust: A Study on Jakarta Public Health Services during COVID-19 Pandemic","authors":"Baiq Sany Ayu Citra, B. Setiono, C. Pangaribuan, M. Ambarwati","doi":"10.53748/jbms.v1i1.10","DOIUrl":"https://doi.org/10.53748/jbms.v1i1.10","url":null,"abstract":"Objective – The COVID-19 pandemic has challenged the government because of the uncertainty in public health services’ preparedness to provide patient-centered care that meets public needs. Hence, the necessity to evaluate service quality towards society’s satisfaction and trust during these difficult times. This study examines the influence of service quality towards public satisfaction and public trust on the public health services in Jakarta during the pandemic.Methodology – A quantitative method using regression data analysis with a total sample of 120 respondents.Findings – The result shows that two dimensions of public service quality (empathy and reliability) significantly influenced public satisfaction. However, the other three dimensions of public service quality (tangible, responsiveness, and assurance) did not influence public satisfaction. Only two dimensions of public service quality (reliability and responsiveness) significantly influenced public trust. The result found that public satisfaction positively influenced public trust. The relation was strongest compared to other correlations in the study.Novelty – This study examined public health services by the government of Jakarta during the COVID-19 pandemic.","PeriodicalId":201940,"journal":{"name":"Journal of Business, Management, and Social Studies","volume":"84 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-05-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115140299","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The Impact of Cash Management Practices toward Financial Performance of Small and Medium Enterprises in Indonesia 现金管理实践对印尼中小企业财务绩效的影响

Journal of Business, Management, and Social Studies Pub Date : 2021-05-11 DOI: 10.53748/jbms.v1i1.7

Nuzulia Amini, B. Setiono, C. Pangaribuan, Elfindah Princes

{"title":"The Impact of Cash Management Practices toward Financial Performance of Small and Medium Enterprises in Indonesia","authors":"Nuzulia Amini, B. Setiono, C. Pangaribuan, Elfindah Princes","doi":"10.53748/jbms.v1i1.7","DOIUrl":"https://doi.org/10.53748/jbms.v1i1.7","url":null,"abstract":"Objective – The importance of SMEs in Indonesia has been becoming the center of attention for the government to help the national economy grow. However, there are still many problems that hinder the potential of SMEs to develop. One of the problems is financial Management in terms of cash management, which can help SMEs have better Management over cash and better performance. Therefore, this study aims to analyze the current two elements of cash management practice, forecasting (FOR) and cash mobilization (CML) done by SMEs in Indonesia and its impact on Return on Assets (ROA) and Gross Profit Margin (GPM) as the financial performance measurements. \u0000Methodology – The research uses a quantitative approach from 90 SMEs in Java and Bali islands from April until July 2018. The data were analyzed descriptively using a 4-point scale questionnaire. A regression analysis was added to find out significant relationships between the variables. \u0000Findings – The research found that SMEs owners/managers often do forecasting and rarely do cash mobilization practices. The regression analysis shows a significant relationship between cash management practices and ROA but a non-significant relationship between cash management practices and Gross Profit Margin (GPM). \u0000Novelty – This research provides an insight of how cash management practices influence the financial performance in the context of SMEs.","PeriodicalId":201940,"journal":{"name":"Journal of Business, Management, and Social Studies","volume":"47 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-05-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130406599","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Executive Summary (Volume 1, Issue 1, May 2021) 执行摘要(第一卷，第一期，2021年5月)

Journal of Business, Management, and Social Studies Pub Date : 1900-01-01 DOI: 10.53748/jbms.v1i1.12

C. Pangaribuan

引用次数: 0

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