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Proceedings of the 2nd Empathy-Centric Design Workshop最新文献

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Annotating Affect in the Field: A Case Study on the Usability of a Minimalist Smartwatch User Interface for Affect Annotation 在现场注释影响:对影响注释的极简智能手表用户界面可用性的案例研究
Proceedings of the 2nd Empathy-Centric Design Workshop Pub Date : 2023-04-23 DOI: 10.1145/3588967.3588977
Tim Schneegans, Andry Niclas, Kirsten Greiner, Ivo Benke, Alexander Mädche, M. Beigl
{"title":"Annotating Affect in the Field: A Case Study on the Usability of a Minimalist Smartwatch User Interface for Affect Annotation","authors":"Tim Schneegans, Andry Niclas, Kirsten Greiner, Ivo Benke, Alexander Mädche, M. Beigl","doi":"10.1145/3588967.3588977","DOIUrl":"https://doi.org/10.1145/3588967.3588977","url":null,"abstract":"Successful empathetic interaction requires an accurate understanding of the interaction partner’s affect dynamics. Self-reported annotations provide a way to better understand affect and empathy in real-life; however, the necessary user interactions for collecting such data must be designed to be as unobtrusive as possible. To address this challenge, we explore the potential of a smartwatch annotation application for affect that aims to minimize user interaction effort while maximizing usability. In a field study conducted as part of a student career fair (N=9), we evaluated the feasibility and usability of our app. Participants reported high usability scores and our data collection successfully captured self-reported affect labels at a high temporal resolution. Our work contributes to the challenge of providing minimal obtrusive applications for the collection of self-reported labels of affective states.","PeriodicalId":199967,"journal":{"name":"Proceedings of the 2nd Empathy-Centric Design Workshop","volume":"3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-04-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124939149","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Are Female Chatbots More Empathic? - Discussing Gendered Conversational Agent through Empathic Design 女性聊天机器人更有同理心吗?-通过移情设计讨论性别对话代理
Proceedings of the 2nd Empathy-Centric Design Workshop Pub Date : 2023-04-23 DOI: 10.1145/3588967.3588970
Jiyun Jung, A. Bozzon
{"title":"Are Female Chatbots More Empathic? - Discussing Gendered Conversational Agent through Empathic Design","authors":"Jiyun Jung, A. Bozzon","doi":"10.1145/3588967.3588970","DOIUrl":"https://doi.org/10.1145/3588967.3588970","url":null,"abstract":"Studies have shown that feminine chatbots are perceived as warmer (e.g., likable, friendly) and imbue more humanness to a machine than masculine or gender-androgynous chatbots. As chatbots are being widely deployed in various empathic contexts (e.g., revealing sensitive personal information or facilitating charity donations), how to design the gender of chatbots remains a critical question in the empathic design community. Should designers assign feminine identities to chatbots to improve empathic reactions? In this position paper, we explore the tension between designing empathic agents and the gender assignment of chatbots and how they can relate to the design of the metaphor of the chatbots. After analyzing the problem, we discuss the possible design strategy and their trade-offs. We conclude with possible future work directions that could inform CA gender design that elicits user empathy.","PeriodicalId":199967,"journal":{"name":"Proceedings of the 2nd Empathy-Centric Design Workshop","volume":"19 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-04-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122250147","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Towards Empathic Buildings: Exploring How Smart Buildings May Be Designed to Address Occupants’ Subjective Needs 走向移情建筑:探索如何设计智能建筑来满足居住者的主观需求
Proceedings of the 2nd Empathy-Centric Design Workshop Pub Date : 2023-04-23 DOI: 10.1145/3588967.3588974
Shruti Rao, Hamed S. Alavi, J. Good
{"title":"Towards Empathic Buildings: Exploring How Smart Buildings May Be Designed to Address Occupants’ Subjective Needs","authors":"Shruti Rao, Hamed S. Alavi, J. Good","doi":"10.1145/3588967.3588974","DOIUrl":"https://doi.org/10.1145/3588967.3588974","url":null,"abstract":"Given that people spend a significant amount of time within buildings, designing spaces while taking into consideration the impact that they may have on occupants’ well-being is a challenge. While architecture relies on design practices to elicit positive experiences among occupants, they may fall short in terms of sensing occupants and reciprocating their needs in an empathic manner. Therefore, in this position paper, we argue for empathic buildings that understand and respond to human emotions. We believe that buildings that can empathically interact with occupants will enhance occupants’ experiences of well-being in indoor spaces. To that end, we describe one such smart building that may be made human-centric through the incorporation of empathic technologies for various architectural attributes. We thereafter talk of an ongoing case study for identifying the novel, subjective human experiences that may be afforded by empathic buildings of the digital age.","PeriodicalId":199967,"journal":{"name":"Proceedings of the 2nd Empathy-Centric Design Workshop","volume":"24 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-04-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127382806","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Developing Empathy towards Experiences of Invisible Disabilities Through Games 通过游戏培养对无形残疾体验的同理心
Proceedings of the 2nd Empathy-Centric Design Workshop Pub Date : 2023-04-23 DOI: 10.1145/3588967.3588976
Maria Jose Vilches Gonzalez, Leya George, Lidia Miteva, Aneesha Singh
{"title":"Developing Empathy towards Experiences of Invisible Disabilities Through Games","authors":"Maria Jose Vilches Gonzalez, Leya George, Lidia Miteva, Aneesha Singh","doi":"10.1145/3588967.3588976","DOIUrl":"https://doi.org/10.1145/3588967.3588976","url":null,"abstract":"Hidden or invisible disabilities are invisible to the onlooker and can be physical, mental, or neurological conditions that limit a person's movements, senses or activities. As a result, they can lead to misunderstandings, false perceptions, and judgments. Developing an understanding of the conditions and the limitations they impose on people who have these conditions might help to develop empathy and reduce stigma and misunderstanding. We investigate the use of games for this purpose. This paper reports a first qualitative survey study with 56 participants about their experiences of interacting with a paper prototype of a game about living with chronic fatigue syndrome (CFS) and then answering questions regarding their perceptions of the game with respect to their own experiences. The study aimed to understand if we can unify the design of games for barriers faced by people with invisible disabilities. The prototype was redesigned based on the findings of the first study. Study 2 involved a playtesting session with 8 participants who did not have invisible disabilities engaging with the digital prototype. Their empathy quotient was measured before and after playing. While the study's results did not yield any statistically significant findings, they do offer some evidence that playing computer games can be a useful way to increase empathy towards people with invisible disabilities and provide design considerations for such games.","PeriodicalId":199967,"journal":{"name":"Proceedings of the 2nd Empathy-Centric Design Workshop","volume":"7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-04-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132799493","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
A Critical Analysis of EmpatheticDialogues as a Corpus for Empathetic Engagement 同理心对话作为同理心参与语料库的批判性分析
Proceedings of the 2nd Empathy-Centric Design Workshop Pub Date : 2023-04-23 DOI: 10.1145/3588967.3588973
Alok Debnath, Owen Conlan
{"title":"A Critical Analysis of EmpatheticDialogues as a Corpus for Empathetic Engagement","authors":"Alok Debnath, Owen Conlan","doi":"10.1145/3588967.3588973","DOIUrl":"https://doi.org/10.1145/3588967.3588973","url":null,"abstract":"This paper aims to analyze the content and relevance of one of the most popular contemporary training corpora for empathetic conversational agents: EmpatheticDialogues [23]. We provide a detailed qualitative breakdown of the corpus including the corpus creation methodology and point out some critical shortcomings of the corpus. Given the significance of the corpus as the only one of its kind at the moment, we also provide a quantitative comparison of EmpatheticDialogues to other contemporary small-talk corpora including DailyDialog and Persona-Chat, including conversation length, the ratio of conversant interaction, lexical choice, etc. With this analysis, we discuss the merit and implications of indicating a specific small-talk dialogue corpus is more empathetic than other small-talk corpora. Finally, we provide a new lens for developing conversational agents with empathetic engagement capabilities by augmenting existing dialogue datasets.","PeriodicalId":199967,"journal":{"name":"Proceedings of the 2nd Empathy-Centric Design Workshop","volume":"20 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-04-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128843048","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Triggering Empathy out of Malicious Intent: The Role of Empathy in Social Engineering Attacks 从恶意意图触发共情:共情在社会工程攻击中的作用
Proceedings of the 2nd Empathy-Centric Design Workshop Pub Date : 2023-04-23 DOI: 10.1145/3588967.3588969
Verena Distler, Yasmeen Abdrabou, Felix Dietz, Florian Alt
{"title":"Triggering Empathy out of Malicious Intent: The Role of Empathy in Social Engineering Attacks","authors":"Verena Distler, Yasmeen Abdrabou, Felix Dietz, Florian Alt","doi":"10.1145/3588967.3588969","DOIUrl":"https://doi.org/10.1145/3588967.3588969","url":null,"abstract":"Social engineering is a popular attack vector among cyber criminals. During such attacks, impostors often attempt to trigger empathy to manipulate victims into taking dangerous actions, for example, sharing their credentials or clicking on malicious email attachments. The objective of this position paper is to initiate a conversation on the tension between positive and negative aspects of empathy in HCI as it pertains to security-relevant behaviors. To this end, we focus on the malicious ways in which empathy can be instrumentalized in social engineering. We describe examples of such empathy-related social engineering attacks, explore potential solutions (including the automated detection of empathy-triggering communication, or of empathetic communication on the part of a potential victim), and discuss technical, social as well as organizational interventions. We highlight research challenges and directions for future work.","PeriodicalId":199967,"journal":{"name":"Proceedings of the 2nd Empathy-Centric Design Workshop","volume":"39 23","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-04-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131574434","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
An Empathetic AI for Mental Health Intervention: Conceptualizing and Examining Artificial Empathy 用于心理健康干预的移情人工智能:人工移情的概念化和检验
Proceedings of the 2nd Empathy-Centric Design Workshop Pub Date : 2023-04-23 DOI: 10.1145/3588967.3588971
Ruosi Shao
{"title":"An Empathetic AI for Mental Health Intervention: Conceptualizing and Examining Artificial Empathy","authors":"Ruosi Shao","doi":"10.1145/3588967.3588971","DOIUrl":"https://doi.org/10.1145/3588967.3588971","url":null,"abstract":"The ability to express empathy is recognized as a key factor for non-human agents to provide effective support and companionship. However, the conceptualization of empathy goes against their non-human nature, as it is grounded in unique human experiences. Therefore, the question remains: can humans accept non-human agents expressing empathy, and if so, how? In a laboratory experiment, 123 participants engaged in a Zoom-based counseling process with either an AI-driven or a human-operated counselor who expressed high or low empathy during empathetic counseling to address individual stressors. The results suggest that overall, empathetic counseling increased counseling quality only when it came from a human-operated counselor. AI-provided empathetic counseling backfired and was rated as less helpful. As we further examine different aspects of empathy, we found that perceiving two sub-dimensions of empathetic support from AI predicted better counseling quality: offering attentive comments and providing hope. This study concludes that it is necessary to reconsider the non-human nature of AI and conceptualize artificial empathy accordingly.","PeriodicalId":199967,"journal":{"name":"Proceedings of the 2nd Empathy-Centric Design Workshop","volume":"28 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-04-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122375953","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Sharing Feelings via Mini Robot Gestures 通过迷你机器人手势分享感受
Proceedings of the 2nd Empathy-Centric Design Workshop Pub Date : 2023-04-23 DOI: 10.1145/3588967.3588968
Chen Ji, Lawrence H Kim, A. Mikami, Elizabeth Reid, R. Robinson, R. Todd, Vasileia Karasavva, Karon E Maclean, K. Isbister
{"title":"Sharing Feelings via Mini Robot Gestures","authors":"Chen Ji, Lawrence H Kim, A. Mikami, Elizabeth Reid, R. Robinson, R. Todd, Vasileia Karasavva, Karon E Maclean, K. Isbister","doi":"10.1145/3588967.3588968","DOIUrl":"https://doi.org/10.1145/3588967.3588968","url":null,"abstract":"Sharing feelings is essential to empathic communication. This demo allows participants to send and receive emotional signals using a pair of small robots. The robots’ gestures take advantage of the mobility and embodied qualities of robots, and explore a new modality of social signaling that could enhance what is possible through purely digital interfaces. This prototype is part of a larger inquiry into the expressive capabilities of distributed bot systems for empathic communication and connection. Participants will be able to engage in a robot-based emotional exchange using a mobile-device-based interface that offers 6 pre-set robot gestures.","PeriodicalId":199967,"journal":{"name":"Proceedings of the 2nd Empathy-Centric Design Workshop","volume":"59 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-04-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122691092","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Fast Drink: Mediating Empathy for Gig Workers 快速饮酒:调节零工的同理心
Proceedings of the 2nd Empathy-Centric Design Workshop Pub Date : 2023-04-23 DOI: 10.1145/3588967.3588975
Wonter T. Meijer, Bent Verhoeff, Himanshu Verma, J. Bourgeois
{"title":"Fast Drink: Mediating Empathy for Gig Workers","authors":"Wonter T. Meijer, Bent Verhoeff, Himanshu Verma, J. Bourgeois","doi":"10.1145/3588967.3588975","DOIUrl":"https://doi.org/10.1145/3588967.3588975","url":null,"abstract":"The digitization of services and global lock-downs have led an explosion of delivery services, which use gig-workers as delivery personnel. They can face apathy from both their employers and users of the service. Previous studies focused on mediating interactions between workers or workers and tasks. However, delivery presents the opportunity for HCI interventions to mediate the interaction between worker and users to increase their empathy. We conducted an empirical study where 63 participants ordered a drink with an app which presented a different level of information about the delivery person (nothing; name and photo; heart rate). Initial results show no significant impact on empathy measures between conditions, however post-hoc analysis showed that heart rate lead to increased Compassionate and decreased Affective empathy. This raises the question of what “type” of empathy is beneficial for delivery personnel and the need to refine the concept and measures of empathy used in HCI.","PeriodicalId":199967,"journal":{"name":"Proceedings of the 2nd Empathy-Centric Design Workshop","volume":"58 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-04-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116601913","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Using Empathy-Centric Design in Industry: Reflections from the UX Researcher, the Client, and the Method Expert 在工业中使用以移情为中心的设计:来自用户体验研究者、客户和方法专家的思考
Proceedings of the 2nd Empathy-Centric Design Workshop Pub Date : 2023-04-23 DOI: 10.1145/3588967.3589130
Luce Drouet, Froukje Sleeswijk Visser, Carine Lallemand
{"title":"Using Empathy-Centric Design in Industry: Reflections from the UX Researcher, the Client, and the Method Expert","authors":"Luce Drouet, Froukje Sleeswijk Visser, Carine Lallemand","doi":"10.1145/3588967.3589130","DOIUrl":"https://doi.org/10.1145/3588967.3589130","url":null,"abstract":"Empathic design provides tools and frameworks supporting designers to understand users’ experiences with products or services. However, how does one hand over this empathic understanding of users to other internal stakeholders shaping the service experience? In this contribution, we reflect on a three-year implementation of an empathy-centric design approach in an industrial context with a low user experience maturity from three different professional viewpoints: ours as UX researchers, the one of a company manager, and an expert researcher on empathy in design. These narrative introspective accounts unveil some of the main benefits, opportunities, and challenges of implementing an empathy-centric design approach in the industry. We discuss and confront them to prior work. We contribute to the field of empathic design with rich in-situ research insights and principles for a successful empathic approach.","PeriodicalId":199967,"journal":{"name":"Proceedings of the 2nd Empathy-Centric Design Workshop","volume":"78 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-04-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126165496","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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