S. Djati, I. M. Sudjana, I. M. Darsana, I. Sudiarta, I. Mahendra
{"title":"The Impact Of Certified Competency Tourism Human Resources In Facing The Aec Era: Case Study In Bali","authors":"S. Djati, I. M. Sudjana, I. M. Darsana, I. Sudiarta, I. Mahendra","doi":"10.30647/trj.v6i2.152","DOIUrl":"https://doi.org/10.30647/trj.v6i2.152","url":null,"abstract":"The tourism business in Bali is growing rapidly, and Bali has been known as one of the most popular tourist destinations, especially among foreign tourists. The combination of beauty and a balanced lifestyle strongly attracts foreign tourists to Bali. In anticipating the growth of tourists to Bali, human resources must be by the needs of the tourism industry. This article aims to determine Bali tourism human resources competency standards in the Masyarakat Ekonomi ASEAN. The data collection and analysis in this paper use literature studies, interviews, and observations of stakeholder activities related to implementing the competency certification process. The role of the government in preparing various regulations for improving human tourism resources through the Indonesian National Work Competency Standards, the Indonesian National Qualifications Framework, and Competency-Based Training, which are the main instruments in the competency certification process, are indispensable. In addition, it is also important to work with Professional Certification Institutions that have been certified nationally and internationally to strengthen the human resources of Bali tourism. \u0000Keywords: Certificate of Competence, Asean Economic Community, Certificate of Competence, Asean Economic Community, ASEAN Economic Community","PeriodicalId":196458,"journal":{"name":"TRJ Tourism Research Journal","volume":"59 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-10-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114374889","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Trends of Nomadic Tourism Using Campervan as A Tourism Attraction for Millenials to Travel In Bali","authors":"Retno Juwita Sari, I. W. R. Suarmana","doi":"10.30647/trj.v6i2.182","DOIUrl":"https://doi.org/10.30647/trj.v6i2.182","url":null,"abstract":"Bali has natural beauty from beaches to mountains, which attract tourists to visit, especially the millennial generation. Millennials are said to have a fairly high mobility. The level of their desire to travel is also not small. Therefore this generation is generally known as adventurers. Especially in terms of traveling or taking advantage of free time, this generation has started traveling to new places that are not widely known, and are considered interesting. The rapid development of tourism is currently creating various trends, one of which is nomadic tourism. The term nomadic tourism is still very common among the people. The purpose of this study is to focus on alternative tourism that can be carried out by nomadic tourism for millennials by using a campervan as a tourist attraction for traveling in Bali. The method used is descriptive qualitative. The informant gathering technique used was snowball sampling, in this case the interviewees ranged from tourists using campervans to entrepreneurs providing campervan services. The results of this study are to find out one of the facilities that support nomadic tourism, namely campervans which nomadic travelers have begun to glance at to support their traveling activities around exploring one destination to another. \u0000Keywords: The Role of E-Wom, The Intention of The Millenial Generation, Visit Tourism Village \u0000 ","PeriodicalId":196458,"journal":{"name":"TRJ Tourism Research Journal","volume":"10 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-10-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125501397","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Wellness Tourism Model in Recovery Sector Tourism in Belitung during the New Normal Period","authors":"D. Valeriani, D. Wibawa, R. Safitri, R. Apriyadi","doi":"10.30647/trj.v6i2.144","DOIUrl":"https://doi.org/10.30647/trj.v6i2.144","url":null,"abstract":"Belitung Regency is the district that determines tourism as the main sector. Development tourist experiences drop in aspect economy, employment, and tax for an area with the Covid-19 pandemic. This research focuses on and aims to analyze how the Wellness Tourism model in the recovery of tourism in Belitung Regency during the new normal period. The results showed that model Wellness Tourism starts from the application of Wellness Tourism indicators, namely (1) High Standard Sanitation; (2) High Standard Security; (3) Staycations; (4) Niche Tourism; (5) Private Travel Tours; (6) Virtual Tourism. Each indicator is related to Transportation, Food, Activities, Healthy, Promotional Services, Rooms, Management, and Environment. Hotels and Destinations must carry out development and revitalization so that they can continue to grow so that Immersion, Spiritual, and Community are built when tourists travel. \u0000Keywords: Wellness Tourism Model, Tourism Industry, New Normal","PeriodicalId":196458,"journal":{"name":"TRJ Tourism Research Journal","volume":"25 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-10-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128571738","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Angennisa Prima Meidina, Himawan Brahmantyo, Sri Mariati
{"title":"The Effect of Quality Service and Facilities on Tourist Satisfaction in Marine Tourism (Jatimalang Beach, Purworejo)","authors":"Angennisa Prima Meidina, Himawan Brahmantyo, Sri Mariati","doi":"10.30647/trj.v6i2.161","DOIUrl":"https://doi.org/10.30647/trj.v6i2.161","url":null,"abstract":"This study aims to analyze the effect of service quality and facilities on tourist satisfaction at Jatimalang Beach. This type of research uses a descriptive quantitative survey method. The data was processed by multiple regression analysis with the help of the SPSS program. The population of this research is tourists who have visited Jatimalang Beach with a sample of 100 respondents, sampling using an accidental sampling technique. The results showed that the quality of services and facilities partially had a positive and significant effect on tourist satisfaction. The service quality of a tourist attraction is considered good and satisfying if it can provide services that exceed tourist expectations; if the service provided is lower than tourist expectations, then the service quality is considered poor. Facilities to meet the travel needs of tourists appear as a whole that is interconnected and complement each other so that in a tour, all the components used cannot be separated. Jatimalang Beach, Purworejo tourism managers are expected to pay attention to tourist loyalty, for example, by providing criticism and suggestions for tourist objects so that they can quickly evaluate what tourists want. \u0000Keywords: Service Quality, Facilities, Tourist Satisfaction \u0000 ","PeriodicalId":196458,"journal":{"name":"TRJ Tourism Research Journal","volume":"39 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-10-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117192407","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Elisabeth Yolanda Naingalis, I. B. Negarayana, Dewa Ayu Made Lily Dianasari
{"title":"Tanjung Boleng Tourism Village Development as A Tourism Destination Based on Community Based Tourism in West Manggarai","authors":"Elisabeth Yolanda Naingalis, I. B. Negarayana, Dewa Ayu Made Lily Dianasari","doi":"10.30647/trj.v6i2.170","DOIUrl":"https://doi.org/10.30647/trj.v6i2.170","url":null,"abstract":"One of the Super Priority Tourist Destinations is Labuan Bajo which has the Tanjung Boleng Tourism Village, which currently has problems regarding community participation. CBT-based tourism development in Tanjung Boleng Tourism Village needs to be implemented to increase local community participation in tourism development. This study aims to determine the development of Tanjung Boleng Tourism Village as a Community-Based Tourism Destination. This study uses qualitative data types with data collection techniques in the form of interviews, observation, documentation, and literature study. Determination of informants in this study using purposive sampling and accidental sampling. The informants in this study were the Head of the Tanjung Boleng Tourism Village Pokdarwis, the Tanjung Boleng Tourism Village Head, representatives from the West Manggarai Tourism and Culture Office, representatives from NGOs, and the Tanjung Boleng tourism village community. The results show that the development of Tanjung Boleng Tourism Village as a tourism destination based on Community Based Tourism currently needs to be improved from the economic, political, environmental, cultural, and social components by increasing human resources and managers. Tanjung Boleng Tourism Village also needs to hold key principles and elements in developing Community-Based Tourism. \u0000Keywords: Community Based Tourism, Tourism Development, Tourism Village","PeriodicalId":196458,"journal":{"name":"TRJ Tourism Research Journal","volume":"22 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-10-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131535325","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Authentic Leadership on Turnover Intention of Millenial Hotelier: Worklife Balance as Mediator","authors":"I. Gusti, A. Indrayani","doi":"10.30647/trj.v6i2.177","DOIUrl":"https://doi.org/10.30647/trj.v6i2.177","url":null,"abstract":"This research aims to explore the work-life balance of millennial hoteliers in the Sarbagita area (Denpasar, Badung, Gianyar, and Tabanan) and its role as a mediator in the relationship between authentic leadership and turnover intention. To answer the objectives of this study, multiple linear regression analysis techniques with the assistance of the SPSS version 28 program were applied. Data collection techniques were carried out by distributing questionnaires to 100 millennial employees and validated through interviews with the general managers of five-star hotels. The main finding of the current study was that work-life balance was not proven to mediate the effect of authentic leadership on the intention of turnover of the millennial hotelier. This study recommends that hotel management elaborates on a clear, transparent, directed, and structured work-life balance program for millennial employees who will dominate the workforce in the Society 5.0 era. The results of this study contribute practically to the decision-making of five-star hotel management in the Sarbagita area to retain the best talent of the millennial generation, which emphasizes the quality of human resources. \u0000Keywords: Work-Life Balance, Authentic Leadership, Turnover Intention, Hotel","PeriodicalId":196458,"journal":{"name":"TRJ Tourism Research Journal","volume":"45 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-10-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130289396","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Factors Affecting Millennials Consumers in Choosing Airlines to Travel during the Covid-19 Pandemic","authors":"Berend Gensan Coloay, I. G. N. Agung Suprastayasa","doi":"10.30647/trj.v6i2.130","DOIUrl":"https://doi.org/10.30647/trj.v6i2.130","url":null,"abstract":"The purpose of this study is to figure out the factors that influenced the decision of millennial consumers to choose airlines for traveling during the pandemic. Transportation plays an important role for many people in Indonesia, especially young people or millennials, one of which is air transportation. About the Covid-19 pandemic conditions, it is important to know the factors that affected consumers, especially millennials, in choosing an airline to travel. This could help airline companies to survive the pandemic conditions. This study uses a qualitative method in which data were analyzed using descriptive qualitative analysis. Semi-structured interviews with ten key informants collected the data: four students categorized as millennials, five private sector employees, and one law firm employee. This study showed that price factor influences millennial consumers the most in choosing Airlines for traveling during the pandemic, while environmental factor influences the least. \u0000Keywords: Airlines, Travel, Millennial Consumers, Pandemic","PeriodicalId":196458,"journal":{"name":"TRJ Tourism Research Journal","volume":"27 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-10-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123851251","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Vienna Artina Sembiring, Wijayanti Dewi Prabandari, Anis Darsiah
{"title":"The Effect of Service Quality on Customer Satisfaction at Roti Bakar 88 Poris Tangerang","authors":"Vienna Artina Sembiring, Wijayanti Dewi Prabandari, Anis Darsiah","doi":"10.30647/trj.v6i2.175","DOIUrl":"https://doi.org/10.30647/trj.v6i2.175","url":null,"abstract":"This study aims to determine the effect of service quality on customer satisfaction. This type of research is descriptive quantitative research with simple regression. The population in this study were all consumers who visited Roti Bakar 88 Poris Tangerang, while the sample in this study amounted to 99 respondents. The sampling technique in this study used accidental sampling. Data collection techniques by distributing questionnaires. The results showed that service quality had a significant effect on customer satisfaction. This is because the Roti Bakar 88 Poris Tangerang has adequate physical evidence, adequate performance, consumers do not wait too long for food to be consumed, responsiveness is very fast and alert in helping what consumers need, guarantees that can provide a sense of security in the process. Use services and empathy that can provide comfort by giving personal attention to customers. Roti Bakar 88 Poris Tangerang continues to be the attention of consumers because of its best service quality. It always maintains the atmosphere in the restaurant in a calm and conducive condition, especially when it is crowded, so that consumers are happy to linger at Roti Bakar 88 Poris Tangerang to create a sense of customer satisfaction and a sense of Loyalty. \u0000Keywords: Service Quality, Customer Satisfaction","PeriodicalId":196458,"journal":{"name":"TRJ Tourism Research Journal","volume":"107 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-10-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131848165","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
I. K. G. Aditya Aristana, Putu Gde Arie Yudhistira, M. Sasmita
{"title":"The Influence of Brand Image and Brand Trust on Consumer Loyalty (Case Study on Consumers of PT Citilink Indonesia Branch Office Denpasar)","authors":"I. K. G. Aditya Aristana, Putu Gde Arie Yudhistira, M. Sasmita","doi":"10.30647/trj.v6i1.129","DOIUrl":"https://doi.org/10.30647/trj.v6i1.129","url":null,"abstract":"This study aims to determine the effect of brand image and brand trust on consumer loyalty. This type of research is quantitative research. This research method uses multiple regression analysis. Data collection techniques using questionnaires, sampling techniques using a purposive sampling technique. The population in this study were domestic passengers of PT Citilink Indonesia Denpasar Branch Office in the last five years. The sample used the slovin formula with 100 respondents. The results showed that partially and simultaneously, the variable brand image and brand trust significantly affected consumer loyalty. The brand image formed by Citilink airline can provide a good perception to consumers and the existing efforts in building brand trust in consumers through fulfilling the needs desired by Citilink airline consumers. PT. Citilink is expected to improve its brand image further and maintain and increase the confidence of existing brands by always providing the flight services that consumers want so that consumers no longer doubt the service products that PT has produced. Citilink. Then also pay attention to consumer loyalty; for example, companies can more quickly evaluate what consumers want by providing criticism and advice services to Citilink airlines. \u0000Keywords: Customer Loyalty, Brand Image, Brand Trust","PeriodicalId":196458,"journal":{"name":"TRJ Tourism Research Journal","volume":"81 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-04-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114845111","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Anisa Diniati, Aqida Nuril Salma, Martha Tri Lestari, Ni Luh Nyoman Sherina Devi, Cassey Adela Tasliman
{"title":"Utilization of Instagram by Glamping Legok Kondang Ciwidey as a Promotion Media during the Pandemic","authors":"Anisa Diniati, Aqida Nuril Salma, Martha Tri Lestari, Ni Luh Nyoman Sherina Devi, Cassey Adela Tasliman","doi":"10.30647/trj.v6i1.134","DOIUrl":"https://doi.org/10.30647/trj.v6i1.134","url":null,"abstract":"This research aims to describe how social media Instagram that tourism industry players, and the tourists use during the pandemic, can be utilized as a promotion tool so that more people will be interested in traveling again, especially in the era of the new normal. This research uses a qualitative approach with descriptive research type and data collection techniques carried out through in-depth interviews with one key informant, non-participant observation, and document study. The results show that in carrying out its promotion, Glamping Ciwidey utilizes some features of social media Instagram and emphasizes certain content to attract the attention of their target audiences. In modifying the audiences’ behavior, they optimize the ability of the influencer that was involved in building brand awareness and the interest of tourists’ attraction and maximizing the features of posting and reposting content from the influencers also visitors through Insta Story and Instagram Feeds. In providing the information such as product knowledge and persuading the audiences to be interested in visiting, they utilize some of Instagram’s features and emphasize the digital content creation, such as activities and the view around there, the implementation of health protocol, infographic, and repost content. \u0000Keywords: Nature Tourism, Promotion Media, Social Media For Tourism Marketing","PeriodicalId":196458,"journal":{"name":"TRJ Tourism Research Journal","volume":"5 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-04-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129032731","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}