Jurnal Inspirasi Bisnis dan Manajemen最新文献

{"title":"Pengaruh Kualitas Pelayanan dan Kedekatan Emosional Terhadap Loyalitas Nasabah","authors":"Rb. Iwan Noor Suhasto","doi":"10.33603/JIBM.V2I1.770","DOIUrl":"https://doi.org/10.33603/JIBM.V2I1.770","url":null,"abstract":"Abstract. The purpose of this research is to analyze the influence of service quality and emotional closeness to customer loyalty of Bank of UMKM East Java Branch of Ngawi. The research method used in this research is quantitative research method. Population in this research is a customer of Bank of UMKM East Java Branch of Ngawi, with total sample counted 100 people. The sampling technique used is purposive sampling. Data collection techniques used were questionnaires using Likert instrument measurement scale. Data analysis technique used is multiple regression analysis. The results of this study indicate that the quality of service and emotional closeness have a positive and significant impact on customer loyalty either partially or simultaneously   Keywords. Service quality; emotional relationship; customer loyality   Abstrak. Tujuan dari penelitian ini adalah untuk menganalisis pengaruh kualitas pelayanan dan kedekatan emosional terhadap loyalitas nasabah Bank UMKM Jawa Timur Cabang Ngawi. Metode penelitian yang digunakan dalam penelitian ini adalah metode penelitian kuantitatif. Populasi dalam penelitian ini adalah nasabah Bank UMKM Jawa Timur Cabang Ngawi , dengan jumlah sampel sebanyak 100 orang. Teknik sampling yang digunakan adalah sampling purposive. Teknik pengumpulan data yang digunakan adalah kuesioner dengan menggunakan skala pengukuran instrumen likert. Teknik analisis data yang digunakan adalah analisis regresi ganda. Hasil dari penelitian ini menunjukkan bahwa kualitas pelayanan dan kedekatan emosional berpengaruh positif dan signifikan terhadap loyalitas nasabah baik secara parsial maupun simultan.   Katakunci. Kualitas pelayanan; kedekatan emosional; loyalitas nasabah","PeriodicalId":184876,"journal":{"name":"Jurnal Inspirasi Bisnis dan Manajemen","volume":"266 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-06-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133317102","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Pengaruh Kualitas Pelayanan dan Kepuasan Pelanggan Terhadap Pembelian Ulang","authors":"Dewi Maharani Purbasari, Dewi Permatasari","doi":"10.33603/jibm.v2i1.1056","DOIUrl":"https://doi.org/10.33603/jibm.v2i1.1056","url":null,"abstract":"Abstract. The purpose of this study is to determine the effect of service quality and customer satisfaction on repeat purchase. The research method used in this research is quantitative research method. Population in this research is consumer of Yogya Grand Cirebon, with total sample counted 100 respondents. The sampling technique used uses purposive sampling. Data collection techniques used in this study is a questionnaire, with the scale measurement instrument using Likert scale. Data analysis technique used is multiple regression. The results showed that there is a significant influence between service quality and customer satisfaction on repeat purchase, partially and simultaneously. Keywords: Service quality ; Customer satisfaction; Repeat purchase Abstrak. Tujuan penelitian ini adalah untuk mengetahui pengaruh kualitas pelayanan dan kepuasan pelanggan terhadap pembelian ulang. Metode penelitian yang digunakan dalam penelitian ini adalah metode penelitian kuantitatif. Populasi dalam penelitian ini adalah konsumen Yogya Grand Cirebon, dengan jumlah sampel sebanyak 100 orang responden. Teknik penarikan sampel yang digunakan mennggunakan sampling purposive. Teknik pengumpulan data yang digunakan dalam penelitian ini adalah kuesioner, dengan skala pengukuran instrumen menggunakan skala likert. Teknik analisis data yang digunakan adalah regresi ganda. Hasil penelitian menunjukan bahwa terdapat pengaruh yang signifikan antara kualitas pelayanan dan kepuasan konsumen terhadap pembelian ulang, secara parsial dan simultan.  Katakunci:  Kualitas Pelayanan ; Kepuasan pelanggan; Pembelian Ulang","PeriodicalId":184876,"journal":{"name":"Jurnal Inspirasi Bisnis dan Manajemen","volume":"48 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-06-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134057515","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Financial Distress pada PT Panasia Indo Resources Tbk","authors":"A. Nugraha, Catur Martian Fajar","doi":"10.33603/JIBM.V2I1.1055","DOIUrl":"https://doi.org/10.33603/JIBM.V2I1.1055","url":null,"abstract":"Abstract. Bankruptcy in the company is characterized by a continuous decline in financial performance. The purpose of this study is to assess the influence of current ratio, debt to assets ratio, working capital turnover and net profit margin of the company on financial distress at PT Panasia Indo Resources Tbk. used is the explanatory survey. The result of the research shows that the existence of negative and insignificant influence of current ratio in predicting financial distress, debt to asset ratio has positive and insignificant influence in predicting Financial distress, working capital turnover has negative and insignificant influence in predicting Financial distress and net profit margin has a negative and significant influence in predicting Financial distress. Simultaneously, the current ratio, debt to assets ratio, working capital turnover and net profit margin jointly have a significant effect on the condition of Financial distress at PT Panasia Indo Resources Tbk. Keywords: Current ratio; Debt to assets ratio; Working capital turnover; Net profit margin; Financial distress Abstrak. Kebangkrutan diperusahaan ditandai dengan adanya penurunan kinerja keuangan yang terjadi terus-menerus. Tujuan penelitian ini adalah untuk mengkaji pengaruh current ratio, debt to assets ratio, working capital turnover dan net profit margin perusahaan pada financial distress pada PT Panasia Indo Resources Tbk. Metode penelitian yang digunakan adalah explanatory survey. Hasil penelitian menunjukkan bahwa adanya pengaruh negatif dan tidak signifikan current ratio dalam memprediksi financial distress, debt to assets ratio mempunyai pengaruh positif dan tidak signifikan dalam memprediksi Financial distress, working capital turnover mempunyai pengaruh negatif dan tidak signifikan dalam memprediksi Financial distress dan net profit margin mempunyai pengaruh negatif dan signifikan dalam memprediksi Financial distress. Secara simultan current ratio, debt to assets ratio, working capital turnover dan net profit margin secara bersama-sama berpengaruh signifikan terhadap kondisi Financial distress pada PT Panasia Indo Resources Tbk. Katakunci: Current ratio; Debt to assets ratio; Working capital turnover;  Net profit margin; Financial distress","PeriodicalId":184876,"journal":{"name":"Jurnal Inspirasi Bisnis dan Manajemen","volume":"6 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-06-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114575145","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}