Management Decision最新文献

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Navigating paradoxes: building a sustainable strategy for an integrated ESG corporate governance 驾驭矛盾:为综合 ESG 公司治理制定可持续战略
IF 4.6 3区 管理学
Management Decision Pub Date : 2024-05-31 DOI: 10.1108/md-10-2023-2006
Nora Annesi, Massimo Battaglia, Ilenia Ceglia, Francesco Mercuri
{"title":"Navigating paradoxes: building a sustainable strategy for an integrated ESG corporate governance","authors":"Nora Annesi, Massimo Battaglia, Ilenia Ceglia, Francesco Mercuri","doi":"10.1108/md-10-2023-2006","DOIUrl":"https://doi.org/10.1108/md-10-2023-2006","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>Organisations are confronted with the challenge of navigating various pressures arising from activities that shape environmental and social impacts, which stakeholders find significant. This research endeavours to ascertain a process facilitating the analysis and seamless integration of sustainability into corporate strategy. The goal is to establish an “integrated” ESG governance framework adept at effectively managing institutional pressures.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>This research employs an action research approach, focusing on a leading company within the sugar industry. The investigation delves into the relationship dynamics associated with business issues through a process that engages, either directly or indirectly, board members, top managers, as well as industrial and commercial customers, along with final consumers.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The formulation of a sustainability strategy serves as a guiding framework for the Board of Directors in effectively navigating tensions arising from environmental, social and economic pressures.</p><!--/ Abstract__block -->\u0000<h3>Research limitations/implications</h3>\u0000<p>The research contributes to bridging the realms of business governance and institutional theory (viewed under a paradoxical lens). On a managerial level, the study introduces a structured process aimed at seamlessly integrating sustainability objectives into governance, aligning with international ESG guidelines (OECD, 2023; WEF, 2020).</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>The originality of this research lies in crafting a sustainability strategy by the BoD that takes into account the impact of governance and responds to the demands of strategic stakeholders.</p><!--/ Abstract__block -->","PeriodicalId":18046,"journal":{"name":"Management Decision","volume":null,"pages":null},"PeriodicalIF":4.6,"publicationDate":"2024-05-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141168869","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Green HRM practices and corporate sustainability performance 绿色人力资源管理实践与企业可持续发展绩效
IF 4.6 3区 管理学
Management Decision Pub Date : 2024-05-31 DOI: 10.1108/md-05-2023-0787
Murad Ali, Muhammad Shujahat, Noureen Fatima, Ana Beatriz Lopes de Sousa Jabbour, Tan Vo-Thanh, Mohammad Asif Salam, Hengky Latan
{"title":"Green HRM practices and corporate sustainability performance","authors":"Murad Ali, Muhammad Shujahat, Noureen Fatima, Ana Beatriz Lopes de Sousa Jabbour, Tan Vo-Thanh, Mohammad Asif Salam, Hengky Latan","doi":"10.1108/md-05-2023-0787","DOIUrl":"https://doi.org/10.1108/md-05-2023-0787","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>The existing literature indicates that the ultimate purpose of green human resource management (GHRM) practices is to enhance sustainable corporate performance by shaping employees’ green behaviors. In this vein, we argue that green organizational culture and employee existing pro-environmental behaviors are the important factors or channels through which GHRM practices shape green employee behaviors for sustainable corporate performance. Consequently, we draw on the ability, motivation, and opportunity (AMO) framework to examine how firms’ GHRM practices indirectly shape employee green behavior for sustainable corporate performance by cultivating and reinforcing green organizational culture under the boundary condition of high employee pro-environmental behavior.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>This study uses multi-source, dyadic, and time-lagged data collected from green HR managers and employees in 242 ISO-14001-certified green firms in the Kingdom of Saudi Arabia. The study applies structural equation modeling through LISREL 12 software for testing of hypotheses.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The findings support the postulation that GHRM practices, directly and indirectly, shape employee green behaviors for sustainable performance. GHRM practices indirectly enhance employee green behaviors for sustainable performance by cultivating and fostering the green organizational culture in the presence of high pro-environmental behavior.</p><!--/ Abstract__block -->\u0000<h3>Practical implications</h3>\u0000<p>This study outlines theoretical and practical implications on how HRM managers require an established green organizational culture and employee pro-environmental behaviors to effectively direct GHRM for enhanced sustainable corporate performance. HRM managers should make use of appropriate interventions, including but not limited to GHRM practices, to foster a green organizational culture and employee pro-environmental behaviors.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This is an original study that outlines the importance of alignment between Green HRM practices and employee pro-environmental behaviors towards shaping green organizational culture and employee behaviors for corporate sustainability. The study demonstrates how GHRM practices enhance sustainable corporate performance through sequential mediations of green organizational culture and employee green behaviors, and under the boundary condition of pro-environmental behavior.</p><!--/ Abstract__block -->","PeriodicalId":18046,"journal":{"name":"Management Decision","volume":null,"pages":null},"PeriodicalIF":4.6,"publicationDate":"2024-05-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141187821","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Driving ESG performance: CEO succession impact in European listed firms 推动 ESG 业绩:欧洲上市公司首席执行官继任的影响
IF 4.6 3区 管理学
Management Decision Pub Date : 2024-05-31 DOI: 10.1108/md-10-2023-2005
Domenico Rocco Cambrea, Fabio Quarato, Giorgia Maria D'Allura, Francesco Paolone
{"title":"Driving ESG performance: CEO succession impact in European listed firms","authors":"Domenico Rocco Cambrea, Fabio Quarato, Giorgia Maria D'Allura, Francesco Paolone","doi":"10.1108/md-10-2023-2005","DOIUrl":"https://doi.org/10.1108/md-10-2023-2005","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>The purpose of the paper is to examine the effect of chief executive officer (CEO) succession on environmental, social and governance (ESG) performance and whether the characteristics of the incoming CEO, in terms of both gender and career horizon, are able to affect the relationship between CEO succession and ESG score.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>The paper investigates a sample of European-listed companies between 2010 and 2021. Difference-in-difference and fixed-effects regressions are employed as the base empirical methodology. In addition, the robustness of the empirical findings is assessed by employing alternative methodologies and a different ESG proxy.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The empirical findings show the existence of a positive link between CEO succession and ESG performance and that this relationship is affected by two characteristics of the incoming CEO. Specifically, the empirical evidence indicates that the positive effect is magnified by the gender and the career horizon of the incoming CEO.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>Considering the lack of research, this paper is the first one that opens a debate about the effects of CEO succession on corporate ESG performance in several European countries. By employing a unique sample of European listed firms, which has never been examined in other empirical research, this study highlights the importance of the demographic features of the incoming CEOs that should be taken into consideration during their selection process.</p><!--/ Abstract__block -->","PeriodicalId":18046,"journal":{"name":"Management Decision","volume":null,"pages":null},"PeriodicalIF":4.6,"publicationDate":"2024-05-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141191825","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The impact of business ethics on ESG engagement and the effect on corporate financial performance: evidence from family firms 商业道德对环境、社会和公司治理参与的影响以及对企业财务绩效的影响:来自家族企业的证据
IF 4.6 3区 管理学
Management Decision Pub Date : 2024-05-31 DOI: 10.1108/md-10-2023-1931
Francesco Gangi, Lucia Michela Daniele, Nicola Varrone, Maria Coscia, Eugenio D'Angelo
{"title":"The impact of business ethics on ESG engagement and the effect on corporate financial performance: evidence from family firms","authors":"Francesco Gangi, Lucia Michela Daniele, Nicola Varrone, Maria Coscia, Eugenio D'Angelo","doi":"10.1108/md-10-2023-1931","DOIUrl":"https://doi.org/10.1108/md-10-2023-1931","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>The increasing relevance of environmental, social and governance (ESG) engagement has attracted interest in its drivers and effects on business outcomes under different organizational settings. By focusing on family firms (FFs), we deepen both the role of business ethics as a predictor of enhanced ESG engagement and the link with improved corporate financial performance (CFP). In this way, we aim to provide new insights into the impact of business ethics and ESG engagement on FFs competitiveness.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>Based on a worldwide panel of 335 FFs covering the 2002–2020 time horizon, this study adopts a two-stage Heckman model (1979) to empirically address two research questions: (RQ1) Do business ethics predict greater ESG engagement in FFs? (RQ2) Does ESG engagement positively affect the corporate financial performance (CFP) of FFs?</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The results of the current study are twofold. First, we demonstrate that an ethical approach to business drives greater ESG engagement. Second, we show that higher levels of ESG engagement lead to improved financial performance in FFs.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>Our study contributes to filling the knowledge gaps regarding the drivers and effects of ESG engagement in FFs. On the one hand, we demonstrate the positive connection between dimensions that have their own identity, such as business ethics and ESG constructs. On the other hand, by shedding light on the impact of ESG engagement on improved CFP, we contribute to solving the trade-off between economic and noneconomic FF goals.</p><!--/ Abstract__block -->","PeriodicalId":18046,"journal":{"name":"Management Decision","volume":null,"pages":null},"PeriodicalIF":4.6,"publicationDate":"2024-05-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141168850","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Generative artificial intelligence (AI) tools in innovation management: a study on the appropriation of ChatGPT by innovation managers 创新管理中的人工智能(AI)生成工具:关于创新管理者使用 ChatGPT 的研究
IF 4.6 3区 管理学
Management Decision Pub Date : 2024-05-30 DOI: 10.1108/md-10-2023-1968
Antonio Cimino, Alberto Michele Felicetti, Vincenzo Corvello, Valentina Ndou, Francesco Longo
{"title":"Generative artificial intelligence (AI) tools in innovation management: a study on the appropriation of ChatGPT by innovation managers","authors":"Antonio Cimino, Alberto Michele Felicetti, Vincenzo Corvello, Valentina Ndou, Francesco Longo","doi":"10.1108/md-10-2023-1968","DOIUrl":"https://doi.org/10.1108/md-10-2023-1968","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>Using AI to strengthen creativity and problem-solving capabilities of professionals involved in innovation management holds huge potential for improving organizational decision-making. However, there is a lack of research on the use of AI technologies by innovation managers. The study uses the theory of appropriation to explore how specific factors – agile leadership (AL), innovation orientation (IO) and individual creativity (IC) – impact innovation managers' use of generative AI tools, such as ChatGPT (CGA).</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>The research model is tested through a large-scale survey of 222 Italian innovation managers. Data have been analyzed using structural equation modeling following a two-step approach. First, the measurement model was assessed to ensure the constructs reliability. Subsequently, the structural model was analyzed to draw the conclusions on theorized model relationships and their statistical significance.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The research findings reveal positive associations between IO and IC with CGA, demonstrating that innovation managers who exhibit strong innovation orientations and higher Individual Creativity are more likely to adopt and personalize ChatGPT. However, the study did not confirm a significant association between AL and CGA.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>Our findings have important implications for organizations seeking to maximize the potential of generative AI in innovation management. Understanding the factors that drive the adoption and customization of generative AI tools can inform strategies for better integration into the innovation process, thereby leading to enhanced innovation outcomes and improved decision-making processes.</p><!--/ Abstract__block -->","PeriodicalId":18046,"journal":{"name":"Management Decision","volume":null,"pages":null},"PeriodicalIF":4.6,"publicationDate":"2024-05-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141173278","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Environmental, social and governance performance and firm value: does ownership concentration matter? 环境、社会和治理绩效与公司价值:所有权集中度是否重要?
IF 4.6 3区 管理学
Management Decision Pub Date : 2024-05-29 DOI: 10.1108/md-10-2023-1993
Thi Hanh Dung Truong
{"title":"Environmental, social and governance performance and firm value: does ownership concentration matter?","authors":"Thi Hanh Dung Truong","doi":"10.1108/md-10-2023-1993","DOIUrl":"https://doi.org/10.1108/md-10-2023-1993","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>This paper has a dual purpose: to produce a clear panorama of microfactors behind the implementation of environmental, social and governance (ESG) in emergent economies, and to identify long-term versus short-term implications of ESG and its impacts on sustainable transformation. In particular, the paper investigates the moderating role of ownership concentration on ESG performance and firm value relationship in Southeast Asia during 2010–2022 and COVID-19 period 2020–2022.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>By adopting stakeholder and agency theory lenses, this study analyzes 591 nonfinancial listed companies in Southeast Asia from 2010 to 2022 with 2,673 firm-year observations. Data has been collected from Refinitiv and companies' annual reports. Ordinary least squares (OLS) and two-stage least squares (2SLS) estimators are main strategies.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>During 2010–2022, the links between ESG performances and firm value are negative. Ownership concentration negatively moderates the nexus between governance pillar and firm value in both short and long run. In COVID-19, ownership concentration also plays an antagonistic moderating role in ESG combined score-firm value association. The results show a crucial role of blockholders in Southeast Asian firms and their strong support to ESG in conquering crisis period, suggesting that managers develop balancing mechanisms in making ESG-related decisions; policymakers and regulators improve effective control instruments with strong legal systems and enhanced law enforcement to protect minority shareholders.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This is the first study to test the connection between ESG performance, ownership concentration and firm value in Southeast Asia that has: (1) utilized different proxies of firm value and ownership concentration in robustness tests, (2) controlled heteroskedasticity defects, (3) eliminated companies in the Banking and Finance sector from the sample to avoid distorting the conclusions and (4) empirically verified the driven role of governance pillar in ESG performance and ownership concentration reversely moderated the impact of governance pillar on firm value.</p><!--/ Abstract__block -->","PeriodicalId":18046,"journal":{"name":"Management Decision","volume":null,"pages":null},"PeriodicalIF":4.6,"publicationDate":"2024-05-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141168865","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Organizational effectiveness: the role of culture and work engagement 组织效力:文化和工作参与的作用
IF 4.6 3区 管理学
Management Decision Pub Date : 2024-05-29 DOI: 10.1108/md-11-2023-2180
M. Muzamil Naqshbandi, Thuraya Farhana Said, Adilah Hisa
{"title":"Organizational effectiveness: the role of culture and work engagement","authors":"M. Muzamil Naqshbandi, Thuraya Farhana Said, Adilah Hisa","doi":"10.1108/md-11-2023-2180","DOIUrl":"https://doi.org/10.1108/md-11-2023-2180","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>This study aims to examine the impact of learning organizational culture on organizational effectiveness. The study also explores the role of employee work engagement as the intervening mechanism in the learning organizational culture-organizational effectiveness association.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>The data were collected from middle and top managers using the survey approach from the manufacturing and services sectors in India. Structural equation modeling and fuzzy-set qualitative comparative analysis (fsQCA) were used to analyze the data.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>We found that organizational effectiveness is positively affected by learning organizational culture and that employee work engagement mediates this relationship. Our findings provide an essential building block in the research of learning organizational culture, work engagement and organizational effectiveness.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This study establishes linkages among the variables of interest by examining the impact of a learning organizational culture and work engagement on organizational effectiveness. It augments the existing literature on organizational effectiveness by elucidating the role of a learning organizational culture and work engagement as critical enablers of organizational effectiveness. Additionally, the study furnishes empirical evidence demonstrating the mediating role of work engagement in the relationship between a learning organizational culture and organizational effectiveness.</p><!--/ Abstract__block -->","PeriodicalId":18046,"journal":{"name":"Management Decision","volume":null,"pages":null},"PeriodicalIF":4.6,"publicationDate":"2024-05-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141168697","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Digital leadership and innovative work behavior: impact of LMX, learning orientation and innovation capabilities 数字化领导力与创新工作行为:LMX、学习导向和创新能力的影响
IF 4.6 3区 管理学
Management Decision Pub Date : 2024-05-29 DOI: 10.1108/md-04-2023-0654
Farooq Ahmed, M. Muzamil Naqshbandi, Mehwish Waheed, Noor ul Ain
{"title":"Digital leadership and innovative work behavior: impact of LMX, learning orientation and innovation capabilities","authors":"Farooq Ahmed, M. Muzamil Naqshbandi, Mehwish Waheed, Noor ul Ain","doi":"10.1108/md-04-2023-0654","DOIUrl":"https://doi.org/10.1108/md-04-2023-0654","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>Grounded in the Social Exchange theory, this study focuses on the perception of digital leadership and innovative work behaviors. It also examines the complex effects of leader-member exchange, learning orientation, and innovation capabilities.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>We undertake a quantitative approach using a two-wave longitudinal field survey of 440 employees and managers from various backgrounds working in the automobile industry in France.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The findings based on Structural Equation Modeling reveal that the perception of digital leadership leads to innovative work behavior while leader-member exchange moderates between the perception of digital leadership and learning orientation. The findings also support the mediating roles of learning orientation and innovation capabilities.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>The study contributes important policy suggestions, raises queries for additional investigation, and suggests theoretical and practical implications for leadership and organizational environmental factors to foster innovative work behaviors in organizations.</p><!--/ Abstract__block -->","PeriodicalId":18046,"journal":{"name":"Management Decision","volume":null,"pages":null},"PeriodicalIF":4.6,"publicationDate":"2024-05-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141168868","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Servant leadership and service recovery performance: influence of creative adaptability and employee psychological well-being 服务型领导与服务恢复绩效:创造性适应能力和员工心理健康的影响
IF 4.6 3区 管理学
Management Decision Pub Date : 2024-05-29 DOI: 10.1108/md-01-2023-0101
Thi Kim Quy Hoang, Mai Dong Tran, Tien Minh Dinh
{"title":"Servant leadership and service recovery performance: influence of creative adaptability and employee psychological well-being","authors":"Thi Kim Quy Hoang, Mai Dong Tran, Tien Minh Dinh","doi":"10.1108/md-01-2023-0101","DOIUrl":"https://doi.org/10.1108/md-01-2023-0101","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>This study draws on insights from the theory of conservation of resources to explore the impact of servant leadership (SL), creative adaptability (CA), and psychological well-being (PWB) on the service recovery performance (SRP) of employees. More specifically, the objective of this study is twofold: one to ascertain whether employees' service recovery performance would increase significantly after their exposure to SL, and two, to determine whether CA and PWB serially mediate the link between SL and SRP.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>To analyze the data collected from a sample of 371 air service providers’ front-line employees (FLEs), partial least squares structural equation modeling (PLS-SEM) was performed.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The result indicated that SL was positively related to SRP. Likewise, the results of the serial mediation analysis showed that CA and PWB independently and serially mediated the SL-SRP relationship. This study makes significant contributions to the literature on SL and SRP.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This study adds to the growing body of research on how FLEs effectively deal with customers who are dissatisfied with their service failure experiences. Specifically, this research expands on previous results by proving the favorable effect of leadership style on FLE’s service recovery performance. In addition, the current study examines how effective service recovery is by assessing the employee’s resources based on COR theory. Finally, this research provides new insight into the influence of SL on SRP through the serial mediation of CA and FLE’s well-being.</p><!--/ Abstract__block -->","PeriodicalId":18046,"journal":{"name":"Management Decision","volume":null,"pages":null},"PeriodicalIF":4.6,"publicationDate":"2024-05-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141168757","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Conceptual underpinnings: theory selection in strategic management research 概念基础:战略管理研究中的理论选择
IF 4.6 3区 管理学
Management Decision Pub Date : 2024-05-29 DOI: 10.1108/md-08-2023-1423
Tianyu Hou, Julie Juan Li
{"title":"Conceptual underpinnings: theory selection in strategic management research","authors":"Tianyu Hou, Julie Juan Li","doi":"10.1108/md-08-2023-1423","DOIUrl":"https://doi.org/10.1108/md-08-2023-1423","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>Theories are crucial for addressing research questions and advancing the boundaries of knowledge. However, in the field of strategic management, the existence of diverse schools of thought from various disciplines, including economics, politics, and sociology, poses significant challenges for researchers seeking to develop theories for argumentation and theorization. In this study, we have conceptualized a novel approach to selecting an appropriate theory for addressing specific research questions.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>Thought experiment, disciplined imagination, and a conceptual examination of a diverse set of theories.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>Because the central focus in the field of strategic management revolves around how firms achieve sustainable high performance, a research question should initially clarify the fundamental phenomenological issues it aims to address. Subsequently, the process of problematization should identify the ontological assumptions and premises that establish a connection between the research question and existing theories. Finally, the identification and abstraction of rhetorical concepts derived from these assumptions and premises lead to theory selection criteria, namely connectedness, reliability, parsimoniousness, and falsifiability.</p><!--/ Abstract__block -->\u0000<h3>Research limitations/implications</h3>\u0000<p>Although we believe that our model for theory selection is generalizable to a wide range of management disciplines, we have primarily focused on its application in the field of strategic management. Future work could validate and further explore the applicability and effectiveness of this model in selecting appropriate theories for conceptual development in other domains.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>While many researchers have proposed methods for writing theoretical papers, few have provided suggestions specifically focused on theory selection. This paper stands out as one of the few that not only attempts to address this gap but successfully develops a comprehensive model for theory selection.</p><!--/ Abstract__block -->","PeriodicalId":18046,"journal":{"name":"Management Decision","volume":null,"pages":null},"PeriodicalIF":4.6,"publicationDate":"2024-05-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141168847","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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