Management Decision最新文献

{"title":"A managed ecosystem approach to addressing and managing extreme threats in organizational contexts","authors":"A. Erin Bass, Samuel T. Hunter, C. Eileen Watts Welch, Karen Lacey, Gina Scott Ligon","doi":"10.1108/md-10-2024-2394","DOIUrl":"https://doi.org/10.1108/md-10-2024-2394","url":null,"abstract":"Purpose Given the growing impact of extreme threats in today’s business environment, this study aims to introduce a novel approach to understanding them through the managed ecosystem perspective. Design/methodology/approach This study applies the managed ecosystem perspective to analyze extreme threats – such as cyberattacks, terrorism and geopolitical conflicts – highlighting how these threats function as structured and coordinated networks of interdependent actors, resources and activities. Findings Extreme threats often originate from ecosystem-based interactions, and understanding the nature of these threats is critical for organizations to enhance threat assessment and response. The contributions of this research include emphasizing the role of the ecosystem’s value proposition as a threat attractor, highlighting the mechanisms that allow extreme threats to emerge and persist and offering insights into how organizations can better assess and respond to these threats. Research limitations/implications The findings suggest that future research should further explore the ecosystem dynamics of extreme threats, particularly how their emergence and persistence shape organizational response strategies. Social implications Viewing extreme threats as managed ecosystems underscores the importance of coordinated efforts across various stakeholders, which can lead to more effective societal responses to threat assessment and response. Originality/value This paper departs from existing research that focuses on traditional risk models by arguing that extreme threats are not simply higher-intensity versions of standard threats but instead function as managed ecosystems. To understand their nature, this paper applies the managed ecosystem perspective, offering valuable insights for enhancing threat assessment and response in an increasingly complex and uncertain world.","PeriodicalId":18046,"journal":{"name":"Management Decision","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2025-06-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"147883035","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Organic farming: mapping the perceptual landscape of business competence","authors":"Aashiq Hussain Lone, Irfana Rashid","doi":"10.1108/md-02-2024-0229","DOIUrl":"https://doi.org/10.1108/md-02-2024-0229","url":null,"abstract":"Purpose With organic farming (OF) emerging as a pivotal and sustainable farm enterprise globally, its adoption – particularly through sustainable organic farming practices (SOFP) – underscores the crucial role played by the competencies of organic farmers. This study aims to conduct a comprehensive perceptual assessment of the competencies essential for SOFP in the unique agricultural landscape. The focus is on exploring the entrepreneurial, managerial, personal and technical competencies of farmers engaged in OF. Design/methodology/approach Employing a sequential mixed-methods approach, this study began with a quantitative phase (structured questionnaire) and seamlessly transitioned into a qualitative phase (focus group interviews). A total of 513 usable responses were received in the quantitative phase, and data from seven focus group interviews (FGIs) were recorded in the qualitative phase. The respondents were registered organic farmers affiliated with various farmer producer organizations (FPOs) in the Kashmir Valley, India. Methodological triangulation was used to interpret the results. Findings Through perceptual analysis, the study systematically identified and assessed the competencies held by the organic farmers. The study uncovered that farmers in the Kashmir Valley demonstrate competencies across personal, entrepreneurial, managerial and technical domains. Despite an overall moderate competence level, technical and managerial competencies were perceived as low and are focal points for improvement. Research limitations/implications The study sheds light on OF competencies in the Kashmir Valley, caution is warranted due to its regional focus. The reliance on self-reported data introduces potential bias in competency assessments. The sample, drawn from FPOs, can be a lacuna. The study’s static snapshot captures competencies at a specific time, limiting insights into potential temporal changes. Practical implications The findings advocate for targeted competency development programs tailored to elevate varied competencies among farmers. Collaborative initiatives, market-oriented training and locally customized extension services are proposed to effectively address and bridge competence gaps. Policymakers are urged to consider incentivizing competency development and crafting integrated agricultural policies that comprehensively support competency enhancement. Originality/value This research contributes significantly to the existing theory and literature by advancing the understanding of competencies of organic farmers. It unveils perceptual assessment on four key competence dimensions that are very vital for SOFP and also explores the extent to which these competencies are evident. Furthermore, this study provides interventions for competence development for successful sustainable organic agri-ventures and entrepreneurial avenues.","PeriodicalId":18046,"journal":{"name":"Management Decision","volume":"63 7","pages":"2125-2152"},"PeriodicalIF":0.0,"publicationDate":"2024-12-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"147896474","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Compassion, value creation and digital learning orientation in social entrepreneurs","authors":"Mir Shahid Satar","doi":"10.1108/md-12-2023-2356","DOIUrl":"https://doi.org/10.1108/md-12-2023-2356","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>Social value creation (SVC) is the primary emphasis for unifying the various issues in contemporary social entrepreneurship (SE) literature and practice since it highlights the fundamental problem of sustainability in SE business. Accordingly, SVC as an outcome of SE represents the primary drive of social entrepreneurs (SEs). However, SEs encounter multi-dimensional challenges as they work to build their SE businesses and create social value. In the current context of digitally transforming entrepreneurship scenario, this study investigates the role of SE compassion and digital learning orientation (DLO) for SVC ability of SEs.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>The study utilized a quantitative survey approach for primary data collection from social entrepreneurs in Saudi Arabia. A total of 158 valid replies from social entrepreneurs were obtained for the study. Using SmartPLS (3.0), partial least square structural equation modeling was used to analyze the data.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The results validated a model of SVC in which the SE compassion and DLO positively impact the SVC ability in SEs. However, the impact of DLO in moderating the SE compassion - SVC relationship in SEs was not proven.</p><!--/ Abstract__block -->\u0000<h3>Practical implications</h3>\u0000<p>The study established the role of SE compassion in explaining the distinctive SVC ability in SEs. Meanwhile, given the expanding necessity for SEs to leverage digital technologies for SE missions, the study provides implications for nurturing positive outcomes in terms of SE compassion and DLO outcomes among SEs. This organized knowledge can help entrepreneurs, educators and policymakers better incorporate these concerns in SE education, and social enterprises and entrepreneurs’ developmental initiatives.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This work is pioneering in that it conceptualizes and tests a theoretical framework that links SE compassion, DLO, and SVC in SEs. Meanwhile, the study is the first to operationalize the DLO in entrepreneurs. The study thus generates fresh insights about SVC in SE amid the digitally transforming entrepreneurship scenario.</p><!--/ Abstract__block -->","PeriodicalId":18046,"journal":{"name":"Management Decision","volume":"33 1","pages":""},"PeriodicalIF":4.6,"publicationDate":"2024-09-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142269364","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The impact of supply chain revamping announcements on shareholder value","authors":"Xinrui Zhan, Yinping Mu, Jiafu Su","doi":"10.1108/md-08-2023-1395","DOIUrl":"https://doi.org/10.1108/md-08-2023-1395","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>Supply chain revamping (SCR) is an important strategy for firms to improve their supply chain operations in a rapidly changing environment. The purpose of this study is to shed light on the impact of SCR on shareholder value.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>Based on Signaling Theory and 184 SCR announcements published by US-listed firms from 2013 to 2018, this study employs event study methodology and empirically examines three issues: Antecedents of SCRs; Primary purposes and actions of SCRs; In addition to the impact of SCRs on shareholder value using stock returns, we also examined the factors that can influence the extent of stock returns.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>Firstly, our results indicate that SCRs are primarily driven by firms’ poor prior performance, CEO turnover and external control threats (ECTs). Secondly, the stock market favors SCRs aiming to meet customer needs and those accomplished through network remodel. However, the market reacts negatively to SCRs aiming at cutting costs, improving poor performance, and those implemented through network trim. Finally, the cross-sectional analysis indicates that shareholders prefer firms operating in more competitive or faster-growing industries and those adopting an expansionist strategy than those adopting a streamlining strategy.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>Our study provides managers with valuable insights into when firms can benefit from initiating SCRs not only by examining the purposes and actions of SCRs but also by examining the industry- and strategy-specific moderators. Our study illuminates the conditions under which SCR will positively affect shareholder value. Additionally, this study contributes to the existing literature by deepening the understanding of the impact of supply chain decisions on firm performance and identifying the marginal conditions under which the stock market will react positively to SCR announcements.</p><!--/ Abstract__block -->","PeriodicalId":18046,"journal":{"name":"Management Decision","volume":"29 1","pages":""},"PeriodicalIF":4.6,"publicationDate":"2024-09-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142269363","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Prioritizing factors for generative artificial intelligence-based innovation adoption in hospitality industry","authors":"Ayman wael AL-Khatib","doi":"10.1108/md-09-2023-1525","DOIUrl":"https://doi.org/10.1108/md-09-2023-1525","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>The present research aims to explore the drivers of generative artificial intelligence (GEN AI)-based innovation adoption in the hospitality industry in Jordan.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>To address the research gap and achieve the research work objectives, the Technology-Organization-Environment (TOE) lens and the structural equation modeling (SEM) approach were employed to analyze the sample data collected (<em>n</em> = 221) from the hospitality industry.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The findings indicate that relative advantage, top management support, organizational readiness, organizational culture, competitive pressures, government regulations support and vendor support significantly influence the GEN-AI-based innovation adoption, while the technological complexity is negatively associated with GEN-AI-based innovation adoption. Furthermore, the results showed there is no significant effect of cost on GEN-AI-based innovation adoption.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>The paper analyses the TOE framework in a new technological setting. The paper also provides information about how GEN-AI-based innovation adoption may influence hospitality industry performance. Overall, this article provides new insights into the literature concerning AI technologies and through the TOE lens.</p><!--/ Abstract__block -->","PeriodicalId":18046,"journal":{"name":"Management Decision","volume":"58 1","pages":""},"PeriodicalIF":4.6,"publicationDate":"2024-09-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142199243","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Exploring the role of heuristics in buyer–supplier relationship dynamics","authors":"Susanne Åberg, Poul Houman Andersen","doi":"10.1108/md-06-2023-1089","DOIUrl":"https://doi.org/10.1108/md-06-2023-1089","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>This paper aims to explore the role of heuristics in the reassessment of relationship events and how it influences perceptions of commitment, fairness and relationship value. It answers the question of how heuristics interrelate with decision-makers’ evolving interpretations of commitment, fairness and relationship value in a specific buyer-supplier relationship.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>This paper presents data from a longitudinal study of an evolving buyer–supplier relationship involving a multinational supplier of fast-moving consumer goods and a medium-sized and highly specialized supplier. It analyzes qualitative data about the use of heuristics in buyer–supplier relationships, and it is based on evidence collected from interviews, presentations, meetings and secondary data.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>This paper shows that a buyer’s unexpected behavior can lead to a reassessment of commitment, fairness and relationship value. Heuristics can delay relationship reassessments, however. The case shows that heuristics have a preserving quality and that the effect of transformative events only slowly changes the perception of the value of the relationship. In this change process, the link between commitment, perceived fairness and heuristics is crucial.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This paper contributes to research on the relationship between buyer–supplier relationships and heuristics. In particular, the paper contributes to the understanding of how relational events in a buyer-supplier relationship change the commitment and perception of fairness, and how heuristics change accordingly. On a more overarching level, the study contributes to our understanding of business relationship dynamics.</p><!--/ Abstract__block -->","PeriodicalId":18046,"journal":{"name":"Management Decision","volume":"35 1","pages":""},"PeriodicalIF":4.6,"publicationDate":"2024-09-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142199245","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Understanding behavioral strategy: a historical evolutionary perspective in “Management Decision”","authors":"Matteo Cristofaro, Pier Luigi Giardino, Riccardo Camilli, Ivo Hristov","doi":"10.1108/md-01-2023-0072","DOIUrl":"https://doi.org/10.1108/md-01-2023-0072","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>This article aims to trace the historical development of the behavioral strategy (BS) field, which implements psychology in strategic management. Mainly, it provides a contextual understanding of how this stream of research has historically evolved and what relevant future trajectories are. This work is part of the “over half a century of Management Decision” celebrative and informal Journal section.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>We consider BS literature produced in management decision (MD), the oldest and longest-running scholarly publication in management, as a proxy for the evolution of management thought. Through a Systematic Literature Review (SLR) process, we collected – via the MD website and Scopus – a sample of 97 BS articles published in MD from its foundation (1967) until today (2024). Regarding the analysis, we adopted a Reflexive Thematic Analysis approach to synthesize the main BS topics, then read from a historical perspective regarding three “eras” over which the literature developed. Selected international literature outside the Journal’s boundaries was considered to complement this historical analysis.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>Historically, within the BS field, the interest passed from the rules to rationally govern strategic decision-making processes, to studying what causes cognitive errors, to understanding how to avoid biases and to being prepared for dramatic changes. The article also identifies six future research trajectories, namely “positive heuristics,” “context-embedded mental processes,” “non-conventional thinking,” “cognitive evolutionary triggers,” “debiasing strategies” and “behavioral theories for new strategic challenges” that future research could investigate.</p><!--/ Abstract__block -->\u0000<h3>Research limitations/implications</h3>\u0000<p>The limitation of the study lies in its exclusive focus on MD for investigating the historical evolution of BS, thereby overlooking critical contributions from other journals. Therefore, MD’s editorial preferences have influenced results. A comprehensive SLR on the BS field is still needed, requiring broader journal coverage to mitigate selection biases and enhance field appraisal.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This contribution is the first to offer a historical evolutionary view of the BS field, complementing the few other reviews on this stream of research. This fills a gap in the study of the evolution of management thought.</p><!--/ Abstract__block -->","PeriodicalId":18046,"journal":{"name":"Management Decision","volume":"46 1","pages":""},"PeriodicalIF":4.6,"publicationDate":"2024-09-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142199244","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Network embeddedness and mobile inventors' creativity: role of the cognitive dimension","authors":"Zeqian Wang, Chengjun Wang, Xiaoming Sun, Tao Feng","doi":"10.1108/md-05-2023-0696","DOIUrl":"https://doi.org/10.1108/md-05-2023-0696","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>The role of inventors' creativity is crucial for technological innovation within enterprises. The mobility of inventors among different enterprises is a primary source for companies to acquire external knowledge. The mechanism of “learning-by-hiring” is widely recognized by companies. Therefore, it is important to determine how to allocate network resources to enhance the creativity of inventors when companies hire mobile inventors.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>The study suggests an analytical framework that analyzes alterations in tie strength and structural holes resulting from the network embeddedness of mobile inventors as well as the effect of the interaction between these two variables on changes in inventor’s creativity after the mobility. In addition, this paper examines the moderating impact of cognitive richness of mobile inventors and cognitive distance between mobile inventors and new employers on the correlation between network embeddedness and creativity.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>This study found that: (1) The increase of tie strength has a significant boost in creativity. (2) Increasing structural holes can significantly improve the creativity of mobile inventors. (3) When both the tie strength and the structural holes increase, the creativity of the mobile inventors significantly increases. (4) It is important to note that when there is a greater cognitive distance, stronger tie strength promotes the creativity of mobile inventors. Additionally, cognitive richness plays a significant role in moderating the relationship between changes in structural holes and the creativity of mobile inventors.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>These findings provide theoretical guidance for firms to effectively manage mobile inventors and optimize collaborative networks within organizations.</p><!--/ Abstract__block -->","PeriodicalId":18046,"journal":{"name":"Management Decision","volume":"44 1","pages":""},"PeriodicalIF":4.6,"publicationDate":"2024-09-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142199246","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Identifying hotspots and emerging trends in innovation determinants: a bibliometric analysis in the context of entrepreneurship and resource-based view","authors":"Saada Karray, Majdi Argoubi, Meryem Masmoudi","doi":"10.1108/md-12-2023-2288","DOIUrl":"https://doi.org/10.1108/md-12-2023-2288","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>This study aims to contribute to the understanding of Entrepreneurship and Resource-Based View (RBV) by investigating the research landscape of Innovation Determinants (ID). Through an extensive bibliometric analysis and knowledge mapping, we explore intellectual structures, emerging trends, research hotspots, and future prospects in the field from 1990 to December 2022. Additionally, we focus on identifying top research organizations, authors, collaboration patterns, and commonly used keywords to advance knowledge and awareness in this area.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>A comprehensive retrieval strategy was employed to gather 2359 articles on ID from Web of Science, covering the period from 1990 to 2022. Utilizing CiteSpace as a visualization tool, we visually represent authors, institutions, and keywords. By examining knowledge maps using various indicators, we showcase the intellectual foundation and current research frontiers within the domain of ID.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>Our findings reveal significant progress in academic research on ID over the past three decades, with a substantial number of 2359 published articles in the field. This signifies considerable advancement in exploring ID. The analysis of the co-authorship network presents a network of 406 authors represented as nodes and 112 collaborative interactions as links. The network's density indicates that only a minute 0.14% of the potential connections in the ID network have been established, highlighting the need for more cohesive and extensive global collaborations in this field.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This paper's originality lies in its temporal and dynamic examination of the past thirty years, utilizing CiteSpace for co-citation and co-occurrence network analysis. Additionally, the scientometric analysis reveals key co-occurring keywords, providing insights into the conceptual characteristics within the research field.</p><!--/ Abstract__block -->","PeriodicalId":18046,"journal":{"name":"Management Decision","volume":"14 1","pages":""},"PeriodicalIF":4.6,"publicationDate":"2024-09-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142199247","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The mediating effect of leadership in artificial intelligence success for employee-engagement","authors":"Divya Divya, Riya Jain, Priya Chetty, Vikash Siwach, Ashish Mathur","doi":"10.1108/md-01-2024-0213","DOIUrl":"https://doi.org/10.1108/md-01-2024-0213","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>The paper focuses on bridging the existing literature gap on the role of leadership in influencing employee engagement considering the advancement in technologies. With this, the author explores how the three critical elements of service-based companies' business environment-artificial intelligence (AI) success, employee engagement, and leadership are interlinked and are valuable for raising the engagement level of employees.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>A purposive sampling strategy was used to select the employees working in the respective companies. The survey was distributed to 150 senior management employees but responses were received from only 56 employees making the response rate 37.33%. Consequently, an empirical examination of these 56 senior management employees belonging to service-based companies based in Delhi NCR using a survey questionnaire was conducted.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The PLS-SEM (partial least squares structured equation modelling) revealed that AI has a positive role in affecting employee engagement levels and confirmed the mediation of leadership. The magnitude of the indirect effect was negative leading to a reduction in total effect magnitude; however, as the indirect effect model has a higher <em>R</em> square value, the inclusion of a mediating variable made the model more effective.</p><!--/ Abstract__block -->\u0000<h3>Research limitations/implications</h3>\u0000<p>This study contributes to extending the existing knowledge of the academicians about the relationship theory of leadership, AI implementation in organizations, AI association with leadership and AI impact on employee engagement. The author extends the theoretical understanding by showing that more integration of AI-supported leadership could enable organizations to enhance employee experience and motivate them to be engaged. Despite its relevance, due to the limited sample size, focus on a specific geographic area (Delhi NCR) and the constraint of only using quantitative analysis, the findings open the scope for future research in the form of qualitative and longitudinal studies to identify AI-supported leadership roles.</p><!--/ Abstract__block -->\u0000<h3>Practical implications</h3>\u0000<p>The study findings are beneficial majorly for organizations to provide them with more in-depth information about the role of AI and leadership style in influencing employee engagement. The identified linkage enables the managers of the company to design more employee-tailored strategies for targeting their engagement level and enhancing the level of productivity of employees. Moreover, AI-supported leadership helps raise the productivity of employees by amplifying their intelligence without making technology a replacement for human resources and also reducing the turnover rate of employees due to the derivation of more satisfaction from existing jobs. Thus, given the economic benefit and societal","PeriodicalId":18046,"journal":{"name":"Management Decision","volume":"2 1","pages":""},"PeriodicalIF":4.6,"publicationDate":"2024-09-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142199248","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}