发布求助
文献互助 智能选刊 最新文献

Journal of the Australian and New Zealand Academy of Management最新文献

筛选
英文 中文
Bringing a Client Focus to International Marketing: A Change Management Case Study 以客户为中心的国际营销:变革管理案例研究
Journal of the Australian and New Zealand Academy of Management Pub Date : 2000-03-01 DOI: 10.5172/jmo.2000.6.2.44
P. Patterson
{"title":"Bringing a Client Focus to International Marketing: A Change Management Case Study","authors":"P. Patterson","doi":"10.5172/jmo.2000.6.2.44","DOIUrl":"https://doi.org/10.5172/jmo.2000.6.2.44","url":null,"abstract":"Abstract Consumers the world over are becoming more homogeneous thanks to the unifying forces of travel, media, technology, information transfer and the like. Furthermore, today customers have higher expectations than ever before regarding the quality of service they should receive from a wide range of service organisations (professional as well as non-professional). As customers are increasingly exposed to world best practice in a wide range of service industries, expectations spiral upwards. Slow, discourteous, unresponsive and unprofessional service will no longer be tolerated - but especially when the service is highly customised, complex, costly and high involvement, professional service. Few, if any, studies have examined service quality issues for professional services in an international context. Hence, this case study documents the problems experienced by the Australian Trade Commission's (Austrade) Bangkok, Thailand Post in providing a level of service consistent with clients' (and senior managements') expectations, the steps taken to overcome these long standing service quality shortcomings, as well as the key lessons to be learnt from the process. Today Austrade provides a professional consulting service and thus possesses similar characteristics to many professional service firms (project management, engineering consulting, general management consulting, etc.) and thus the lessons from this successful change management program may be generalisable to other professional services. Furthermore, the lessons should prove invaluable for Australian firms operating in South-East Asia staffed by expatriates and local nationals.","PeriodicalId":174777,"journal":{"name":"Journal of the Australian and New Zealand Academy of Management","volume":"84 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2000-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132072443","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
JMO volume 6 issue 2 Cover and Front matter JMO第6卷第2期封面和封面
Journal of the Australian and New Zealand Academy of Management Pub Date : 2000-03-01 DOI: 10.1017/s183336720000537x
{"title":"JMO volume 6 issue 2 Cover and Front matter","authors":"","doi":"10.1017/s183336720000537x","DOIUrl":"https://doi.org/10.1017/s183336720000537x","url":null,"abstract":"","PeriodicalId":174777,"journal":{"name":"Journal of the Australian and New Zealand Academy of Management","volume":"63 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2000-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122186786","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Opportunistic Behaviour by International Channel Intermediaries 国际渠道中介机构的机会主义行为
Journal of the Australian and New Zealand Academy of Management Pub Date : 2000-03-01 DOI: 10.5172/jmo.2000.6.2.20
A. Karunaratna, L. Johnson
{"title":"Opportunistic Behaviour by International Channel Intermediaries","authors":"A. Karunaratna, L. Johnson","doi":"10.5172/jmo.2000.6.2.20","DOIUrl":"https://doi.org/10.5172/jmo.2000.6.2.20","url":null,"abstract":"Abstract The relationship between exporters and independent foreign channel intermediaries (FCIs) is complex. The present paper analyses and discusses the potential types of opportunistic behaviour that might be engaged in by foreign agents or distributors (FCIs) using an agency theory approach. A classification framework of opportunistic behaviour is developed and a detailed qualitative examination of the content of five agency-distributor agreements between Australian exporters and their FCIs. A five-category classification scheme for opportunistic behaviour was found that included (1) product, (2) price, (3) information, (4) logistical, and (5) legal opportunism. The implications of each type of opportunism for an exporter are discussed using examples obtained from ways to control opportunistic behaviour are discussed.","PeriodicalId":174777,"journal":{"name":"Journal of the Australian and New Zealand Academy of Management","volume":"57 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2000-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116250138","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
JMO volume 5 issue 2 Cover and Front matter JMO第5卷第2期封面和封面
Journal of the Australian and New Zealand Academy of Management Pub Date : 1999-03-01 DOI: 10.1017/S1833367200005514
{"title":"JMO volume 5 issue 2 Cover and Front matter","authors":"","doi":"10.1017/S1833367200005514","DOIUrl":"https://doi.org/10.1017/S1833367200005514","url":null,"abstract":"","PeriodicalId":174777,"journal":{"name":"Journal of the Australian and New Zealand Academy of Management","volume":"5 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1999-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129475401","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Expanding Management: Issues and Impacts of Women in Management Research 扩展管理:妇女在管理研究中的问题和影响
Journal of the Australian and New Zealand Academy of Management Pub Date : 1999-03-01 DOI: 10.5172/jmo.1999.5.2.29
J. Pringle
{"title":"Expanding Management: Issues and Impacts of Women in Management Research","authors":"J. Pringle","doi":"10.5172/jmo.1999.5.2.29","DOIUrl":"https://doi.org/10.5172/jmo.1999.5.2.29","url":null,"abstract":"Abstract This paper reviews women in management research, as it moves from being a specialisation, to a source on influence on the mainstream. Specifically, there has been a shift from women to gender as a conceptual framework, which has led to explorations of identity issues in the workplace. There is a growing acceptance of organisations as manifestations of masculinity that is being differentiated into masculinities. The intersection of identities such as genders, race and ethnicity is beginning to be explored. The extensive work on sexual harassment is broadening to include research into the subtle but explicit presence of sexuality in organisations. Women have moved in management and are poised at the brink of senior management. At this point many women leave and studies are beginning to explore the functioning of women run organisations. Finally the potential ability of women in management research to expand the concept of management is noted.","PeriodicalId":174777,"journal":{"name":"Journal of the Australian and New Zealand Academy of Management","volume":"1998 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1999-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128237895","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 4
Systemic Barriers to Managing Change: Is Autopoiesis an Appropriate Metaphor? 管理变革的系统障碍:自创生是一个恰当的隐喻吗?
Journal of the Australian and New Zealand Academy of Management Pub Date : 1999-03-01 DOI: 10.5172/jmo.1999.5.2.38
A. Whiteley
{"title":"Systemic Barriers to Managing Change: Is Autopoiesis an Appropriate Metaphor?","authors":"A. Whiteley","doi":"10.5172/jmo.1999.5.2.38","DOIUrl":"https://doi.org/10.5172/jmo.1999.5.2.38","url":null,"abstract":"Abstract The paper reports on a study into the usefulness of autopoiesis as a metaphor for reflective thinking about organisations contemplating change. Autopoietic systems display qualities of evolutionary invariance, self organisation to perpetuate the system's status quo, self referential activities and attempts to organise aspects of the environment to suit the system's needs. Systemic characteristics include a desire to return to equilibrium and to be resistant to evolutionary change. Autopoiesis can be used as a metaphor for gaining insights and seeing with fresh eyes some of the perhaps hidden, institutionalised concepts that inform contemporary management strategies. The need for a metaphorical image emerges from the difficulty in reflecting on organisational activities while using historically derived language and symbols. The autopoiesis metaphor was integrated into an exploratory research project with human resource managers as respondents. Tentative findings were that this is a useful metaphor for use in organisational diagnosis. Given this, a more comprehensive study would seem to be worthwhile.","PeriodicalId":174777,"journal":{"name":"Journal of the Australian and New Zealand Academy of Management","volume":"3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1999-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115511839","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
Corrosion of Character: The Personal Consequences of Work in the New Capitalism 性格的腐蚀:新资本主义下工作的个人后果
Journal of the Australian and New Zealand Academy of Management Pub Date : 1999-03-01 DOI: 10.5172/JMO.1999.5.2.53
G. Murphy, G. Southey
{"title":"Corrosion of Character: The Personal Consequences of Work in the New Capitalism","authors":"G. Murphy, G. Southey","doi":"10.5172/JMO.1999.5.2.53","DOIUrl":"https://doi.org/10.5172/JMO.1999.5.2.53","url":null,"abstract":"A worker working in an armament factory at an intense speed for ten or twelve hours a day, constantly menaced by the increasing danger of accidents, at a wage which drives the family standard of living below the subsistence level, is absolutely chained to his job, has practically no chance to get permission to change his job, and can be taken as a representative of the new kind of worker created in Germany: a slave of finance capitalism, and more specifically, of the armament industry","PeriodicalId":174777,"journal":{"name":"Journal of the Australian and New Zealand Academy of Management","volume":"61 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1999-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116910233","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 20
Debating the Ambiguous Enterprise of Management 争论模棱两可的企业管理
Journal of the Australian and New Zealand Academy of Management Pub Date : 1999-03-01 DOI: 10.5172/jmo.1999.5.2.1
C. Hardy, G. Palmer
{"title":"Debating the Ambiguous Enterprise of Management","authors":"C. Hardy, G. Palmer","doi":"10.5172/jmo.1999.5.2.1","DOIUrl":"https://doi.org/10.5172/jmo.1999.5.2.1","url":null,"abstract":"Abstract There are significant ambiguities surrounding the academic discipline of management, which can be analysed in terms of three major debates. First the professional status of management brings with it questions about restriction or access to management education, the control of curricular and the relative importance of basic, applied and consultancy-driven research. Second, there are debates about the changing nature of management research, which require the accomodation of increasing diversity within management theory. Finally, the ambiguities associated with these debates can be seen to have impacted on the development of management education, its accessibility and diversity. The ambiguities associated with these debates must be carefully managed if the discipline is to prosper. New organisational forms are needed to embed management teaching and research within the complex collaborative relationships of the many stakeholders involved.","PeriodicalId":174777,"journal":{"name":"Journal of the Australian and New Zealand Academy of Management","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1999-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125804319","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 4
Kimono in the Boardroom: The Invisible Evolution of Japanese Women Managers 会议室里的和服:日本女性管理者的无形演变
Journal of the Australian and New Zealand Academy of Management Pub Date : 1999-03-01 DOI: 10.5172/jmo.1999.5.2.52
M. Patrickson
{"title":"Kimono in the Boardroom: The Invisible Evolution of Japanese Women Managers","authors":"M. Patrickson","doi":"10.5172/jmo.1999.5.2.52","DOIUrl":"https://doi.org/10.5172/jmo.1999.5.2.52","url":null,"abstract":"","PeriodicalId":174777,"journal":{"name":"Journal of the Australian and New Zealand Academy of Management","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1999-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131293303","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 9
After Lean Production 精益生产后
Journal of the Australian and New Zealand Academy of Management Pub Date : 1999-01-01 DOI: 10.5172/JMO.1999.5.1.47B
H. Harris
{"title":"After Lean Production","authors":"H. Harris","doi":"10.5172/JMO.1999.5.1.47B","DOIUrl":"https://doi.org/10.5172/JMO.1999.5.1.47B","url":null,"abstract":"","PeriodicalId":174777,"journal":{"name":"Journal of the Australian and New Zealand Academy of Management","volume":"32 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1999-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122096943","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 40
首页 上一页 下一页 尾页
0
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
提示
您的信息不完整，为了账户安全，请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
现在去查看 取消
×
提示
确定
请完成安全验证×
相关产品
×
本文献相关产品
联系我们：info@booksci.cn Book学术提供免费学术资源搜索服务，方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。 Copyright © 2023 布克学术 All rights reserved.
京ICP备2023020795号-1
ghs 京公网安备 11010802042870号
Book学术文献互助
Book学术文献互助群
群 号：604180095
Book学术官方微信