Journal of Facility Management Education and Research最新文献

{"title":"A Ratio Model for Benchmarking and Forecasting Hospital Facility Operating Expenses in Washington State: Plant, Property, and Equipment as a Key Metric","authors":"S. Call, Jake B. Smithwick, K. Sullivan","doi":"10.22361/2474-6630-5.1.22","DOIUrl":"https://doi.org/10.22361/2474-6630-5.1.22","url":null,"abstract":"\u0000 The purpose of this research is to evaluate the feasibility of using ratios between common hospital utilization, or financial metrics, and facility operating expenses as a model for budget forecasting and benchmarking. The researchers reviewed each U.S. state's department of health website for the availability of hospital utilization reports, and financial statements, and assessed the strength of association between these metrics and hospital facility operating expenses. Although many states report some hospital utilization and financial metrics to the public, Washington was the only state to report these utilization metrics and financial statements along with detailed cost information for facility operations. Correlations were used to evaluate the strength of the relationship between various utilization and financial metrics with facility operating expenses at Washington hospitals; this research shows there is moderate to strong associations between facility operating expenses and several utilization metrics including available beds, admissions, and gross square feet (GSF). Additionally, this research shows there is a strong association between hospital facility operating expenses and plant, property, and equipment (PPE), a common balance sheet value. The researchers illustrate, via the development of a ratio model, how health care facility and finance professionals can benchmark or rationalize facility operating expenses to support overall hospital profit margin impact. Moreover, this ratio model can be used to predict or forecast future operating expenses for planned capital construction projects to better understand total facility lifecycle costs.","PeriodicalId":168480,"journal":{"name":"Journal of Facility Management Education and Research","volume":"5 8 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114481165","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"An Investigation in Implementation of Maintenance Models in Higher Learning Institutions in Gaborone","authors":"J. Kampamba, Tshenolo Bakae","doi":"10.22361/jfmer/151648","DOIUrl":"https://doi.org/10.22361/jfmer/151648","url":null,"abstract":"\u0000 \u0000 \u0000 To investigate on the implementation of maintenance models and techniques used when executing facilities maintenance works by facility managers or external service providers' of higher learning institutions in Gaborone. The investigation was based or focused on outsourced maintenance works within identified institutions.\u0000 \u0000 \u0000 \u0000 The objectives of this study were; to find out why maintenance models are not used in higher learning institutions in Gaborone, to assess the challenges faced by maintenance personnel in carrying out maintenance models and techniques and lastly to recommend strategies that can be adopted by maintenance personnel to enhance use of maintenance models in higher learning institutions in Gaborone. In order to achieve these objectives both primary and secondary sources of data were used. Primary data was collected through the use of questionnaires from 30 facility managers, contract managers and maintenance personnel of higher learning institutions in Gaborone with a response rate of 50%. Secondary data on the other hand was collected from journal articles, published books, conference papers, periodicals and dissertations. Microsoft Excel was used to analyse and present the data.\u0000 \u0000 \u0000 \u0000 The findings revealed that the majority of maintenance personnel in higher learning institutions are aware of facilities maintenance models and techniques. The incremental budget model and Computerised Maintenance Management System (CMMS) are the models widely used in higher learning institutions in Gaborone. The Navy long range maintenance planning methodology (NLRMP) is sometimes used in learning institutions as far as maintenance is concerned. The use of maintenance models enables increased useful life or building lifespan. The main challenges which are frequently encountered in efforts of implementing facilities maintenance models are the gap between theory and practice and lack of expert engineers and specialists. Corrective and preventive maintenance is often or frequently used in tertiary institutions. The main factor causing high cost in maintenance in learning institutions is human behaviour. Unethical behaviours expressed towards institutions equipment and building users contribute towards increased maintenance costs.\u0000 \u0000 \u0000 \u0000 The implication for this study is that if maintenance models and techniques are not effectively implemented by maintenance personnel, building occupants will not be satisfied with living in the building and building's lifecycle will ultimately reduce thus affecting the productivity of employees. In addition, implementation of maintenance models in higher learning institutions will result in minimal expenditure on maintenance activities.\u0000 \u0000 \u0000 \u0000 Training maintenance personnel should be done in order to ensure that professionals are up-to-date with new technical methods of carrying out maintenance activities effectively. Property owners should be actively involved in construction of high rise buildings so that im","PeriodicalId":168480,"journal":{"name":"Journal of Facility Management Education and Research","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128886629","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"United States Facility Management Industry Demographic Trends and Contemporary Workforce Challenges","authors":"S. Call","doi":"10.22361/jfmer/151121","DOIUrl":"https://doi.org/10.22361/jfmer/151121","url":null,"abstract":"\u0000 \u0000 \u0000 The purpose of this research is to better understand the current state of the United States' FM profession by evaluating workforce demographic trends in identifying contemporary recruitment and hiring challenges facing the FM industry.\u0000 \u0000 \u0000 \u0000 A survey was developed based upon available literature including past research and industry surveys. Demographic information was sought to understand respondents gender, race, ethnicity, age, retirement timeframes, and educational attainment. Input from a panel of FM subject matter experts was also secured prior to completion of the survey. The survey was sent electronically in February 2021 to more than 12,400 members of IFMA; a total of 3,557 survey responses were received by April 2021 for a 29 percent response rate. Only information from the 2,069 US respondents was used in this research.\u0000 \u0000 \u0000 \u0000 The US FM industry is getting younger, in part due to the growing number of FM college graduates. Nevertheless, a majority of facility managers will be retiring within the next decade and adoption of FM succession planning is sluggish. While recruitment of entry-level FM talent has become easier, recruiting senior level FM talent is a major challenge. Furthermore, there has been relatively no growth in the portion of females and minorities making up the FM workforce population over the past decade. Understanding challenges related to recruitment and succession of senior level FM profession, and a more inclusive workforce, is imperative for the FM industry to better attract and sustain a competent and diverse workforce.\u0000 \u0000 \u0000 \u0000 The results of this research are valuable in understanding current recruitment, retention, and hiring challenges within FM to help the industry address historical workforce attrition concerns.\u0000","PeriodicalId":168480,"journal":{"name":"Journal of Facility Management Education and Research","volume":"14 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133845047","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"A Delphi Technique Analysis of Drivers of Outsourcing Decisions Among Multi-Tenanted Shopping Mall Owners in Ghana","authors":"Oliver Tannor, Tahiru Alhassan, Albert Agbeko Ahiadu","doi":"10.22361/jfmer/151646","DOIUrl":"https://doi.org/10.22361/jfmer/151646","url":null,"abstract":"\u0000 The purpose of this study was to assess the drivers of outsourcing decisions of multi-tenanted shopping mall owners for facilities management in Ghana.\u0000 The study was conducted using nine owners of multi-tenanted shopping malls in Ghana with a history and experience in outsourcing retail properties to third party facility management firms (n = 9) and facilities managers who are experts in providing outsourced services (n = 5). Using the Delphi technique, five surveys were conducted (Delphi polls) using questionnaires that were sent out to the participants via an online survey tool (Survey Heart). The surveys sought to build a consensus from the respondents on the factors that drive their decision to outsource FM in their properties and they were conducted over a period of 9 months.\u0000 The results showed that the outsourcing decisions of multi-tenanted shopping mall owners in Ghana is driven by the strategic advantages, cost-saving benefits and the service quality-related benefits that outsourcing gives them. Among these broad factors, the ability to focus on core competencies for competitive advantage, and avoid the fixed cost associated with paying the salaries and other entitlements of in-house staff were the main reasons for their decisions to outsource. The results also showed that the owners are of the view that third-party services providers deliver quality FM services than in-house teams.\u0000 The study shows the factors that drive the decision of multi-tenanted shopping malls in Ghana to outsource FM services in their buildings. The findings of the study will be useful to prospective investors into retail properties in Ghana as well as facilities management service providers and further research into facilities management.","PeriodicalId":168480,"journal":{"name":"Journal of Facility Management Education and Research","volume":"71 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128187326","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Improving Operational Effectiveness in Facilities Management at Colleges and Universities with use of Big Data and Data Analytics","authors":"Nicholas Gingue","doi":"10.22361/jfmer/151120","DOIUrl":"https://doi.org/10.22361/jfmer/151120","url":null,"abstract":"\u0000 This systematic review investigates current research in the studies of data collection and analytics on performance efficiency in facilities management departments at higher education institutions. This review will demonstrate that while research is limited it is clear that data collection and analysis will have a very important role and impact of the future on facilities management organizations. Thus, higher education institutions should move quickly to adopt data analytics in their everyday decision-making process.\u0000 \u0000 \u0000 A systematic review was conducted with research papers being selected between the years of 2010 and 2021 for relevancy.\u0000 \u0000 \u0000 \u0000 The results in this systematic review indicate that big data and data analytics are the future and would be beneficial for use in facilities management. While higher education research in facilities management in general is limited, it is evident that higher education is behind in the use of data collection and data analysis.\u0000 \u0000 \u0000 \u0000 The findings concluded in this systematic review allow higher education institutions to make a well supported, evidence-based decision on why they should proceed with the use of data collection and analysis in facilities management.\u0000 \u0000 \u0000 \u0000 There was limited research on data analytics and its use in high education facilities management. The articles in the literature were authored by many of the same researchers.\u0000 \u0000 \u0000 \u0000 There is a need in higher education facilities management to incorporate data collection and analysis in the decision-making process.\u0000","PeriodicalId":168480,"journal":{"name":"Journal of Facility Management Education and Research","volume":"7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131567509","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"A Fuzzy Inference-Based Facility Prioritization Decision Support System for Complex Hierarchical Organizations","authors":"Devin M. DePalmer, S. Schuldt, J. Delorit","doi":"10.22361/jfmer/147481","DOIUrl":"https://doi.org/10.22361/jfmer/147481","url":null,"abstract":"\u0000 Safeguarding limited resources for an organization's most critical assets can be difficult when decision-makers at different corporate hierarchy levels have different objectives and needs. Prioritizing resources in a manner that aligns with the organization's strategic goals requires expertise and knowledge at all corporation levels. DePalmer et al. (2021) explored the opportunity to quantify the relationship between facilities and the operations they support using a Mamdani fuzzy inference system. This research extends the previous work by incorporating multi-level perspectives of the facilities and the operations they support outside of the tactical campus. Additionally, the authors simulated various risk attitudes to investigate how subjective inputs at the tactical level can affect strategic-level outputs. This research produces a framework that aggregates junior-level facility knowledge depth with the breadth of senior-level operational and strategic knowledge to support decision-making for facility project prioritization. An additional prediction boundary is created from the risk attitude variance and can give portfolio managers data-driven tools for quality control of risk profiles at individual campus locations.","PeriodicalId":168480,"journal":{"name":"Journal of Facility Management Education and Research","volume":"79 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128408108","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Roof System Suitability for IT Mission-Critical Facilities","authors":"Charles A. Petrinovich, C. Farnsworth, Justin E. Weidman, James P. Smith, E. Bingham","doi":"10.22361/jfmer/151124","DOIUrl":"https://doi.org/10.22361/jfmer/151124","url":null,"abstract":"\u0000 Information technology (IT) mission-critical facilities house operations that, when interrupted, can prove disastrous to an organization's operations. Limited market research is available to determine what roof system types are best suited to meet the unique demands of these buildings. The purpose of this research was to rate the suitability of commonly used roofing systems for IT mission-critical facilities and determine their associated lifecycle costs. This research was performed with a leading US based telecommunications company to help evaluate roofing system options used in their IT mission-critical facilities. A survey was administered to roofing professionals across the US to obtain lifecycle cost information and ratings for various roofing systems. The research found that single-ply roofs generally had lower annual lifecycle costs than built-up roofs, due to lower installation and removal costs and increasing life expectancies. Metal roofs also had a low annual lifecycle cost due to the longer estimated lifespan. On the other hand, lowest installation cost was not the governing factor for recommended selection of roof systems for IT mission-critical structures. Rather, built-up and metal roofs were rated highest by roofing professionals, for their value in mission-critical facilities, ultimately indicating a necessary prioritization for risk reduction versus cost savings.","PeriodicalId":168480,"journal":{"name":"Journal of Facility Management Education and Research","volume":"25 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123855222","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The environment of open-plan workspaces: space utilization, user satisfaction, and environmental measures","authors":"Eunhwa Yang, Sungil Hong, Yujin Kim","doi":"10.22361/jfmer/1453522","DOIUrl":"https://doi.org/10.22361/jfmer/1453522","url":null,"abstract":"\u0000 This paper aims to identify how indoor environmental factors are associated with space utilization and user satisfaction in flexible open spaces in an academic building. Data were collected through mixed methods, including a survey, observation, and objective environmental assessment. The mixed-methods assessed users' environmental perception and satisfaction, types of activities, types of users (group vs. individual), lighting, noise, temperature, humidity, and carbon dioxide level in five open-plan spaces with different furniture configurations. The subject spaces were identified as underutilized because there was a mismatch between the demand and supply of furniture and spatial settings. Even though all subjective spaces were open-plan settings, students preferred space with shared-furniture or a combination of different types of furniture with individual-oriented furniture only. The findings of the study suggest a reevaluation of space planning and programming for increased spatial efficiency. The users were generally satisfied with the subject spaces, although ambient environmental measures were slightly outside the industry standards. The present study provides evidence of user preferences of spatial settings based on the type of users (group vs. individual) and type of activities performed in the space (i.e., paper-based work, laptop, phone/tablet, eating, resting, talking).","PeriodicalId":168480,"journal":{"name":"Journal of Facility Management Education and Research","volume":"16 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129303346","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Skills Identification for Healthcare Facility Engineering Technicians","authors":"S. Call, Kristen Hurtado, K. Sullivan","doi":"10.22361/jfmer/145787","DOIUrl":"https://doi.org/10.22361/jfmer/145787","url":null,"abstract":"\u0000 The purpose of this research was to identify the technical skills that are necessary for competency as a facility engineering technician (FET) in the healthcare built environment. The Delphi method was used to draw upon the knowledge and experience of healthcare facility engineering managers and technicians to identify and prioritize baseline technical skills, as well as to identify proficiency levels for the skills. A total of 73 skills were identified as necessary for healthcare FET baseline competency including areas of wood, plastic, and composite; flooring; doors; plaster and gypsum board; mechanical support; fire support; plumbing; electrical; and safety and compliance. Of these 73 skills, 35 were deemed key with strong agreement consensus.\u0000 Successfully recruiting, training, and maintaining a competent FET workforce is essential but challenging for healthcare organizations, in part because of the lack of formal education programs and an unclear path of entry into the profession. The results of this research are valuable in that they can be used to develop training for the healthcare FET workforce. Trainers can use the findings of this research when developing curriculum and determining which skills to emphasize. Healthcare organizations can use the findings to assess current capabilities across staff, to determine whether there are gaps in needed skills and to begin developing strategic programs in response to the challenges of attracting and retaining competent FETs. This research suggests other types of jobs need to be examined to move toward developing a more complete understanding of the skills and capabilities necessary for the spectrum of the facility engineering workforce (from technical to managerial) to address attrition, recruitment, retention, and succession challenges.","PeriodicalId":168480,"journal":{"name":"Journal of Facility Management Education and Research","volume":"18 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115380317","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Condition Assessments in the Facility Management Profession – A Literature Review","authors":"Derek Hillestad, K. Sullivan, Kristen Hurtado, Steven K. Ayer, Jake B. Smithwick","doi":"10.22361/jfmer/151123","DOIUrl":"https://doi.org/10.22361/jfmer/151123","url":null,"abstract":"\u0000 Results from condition assessments can provide facility managers with key insights and knowledge to facilitate strategic planning of an organization's portfolio of facilities. The purpose of this paper is to identify what research has been conducted on the topic of Facility Condition Assessments (FCA) with an emphasis on impact to the facility management profession. This paper provides a structured literature review of assessments performed in the areas of facility, building, and property management. An emphasis of this study was to investigate how previous research supports the decision to pursue an FCA. This study maps condition assessment terminology, analyzes purpose of an FCA through previous research efforts, and proposes to identify future research opportunities that contribute to FCA decision making support for facility managers.","PeriodicalId":168480,"journal":{"name":"Journal of Facility Management Education and Research","volume":"535 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126273156","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}