Journal of Open Innovation: Technology, Market, and Complexity最新文献

{"title":"Evaluating risk factors in automotive supply chains: A hybrid fuzzy AHP-TOPSIS approach with extended PESTLE framework","authors":"Ishansh Gupta ,&nbsp;Seyed Taha Raeisi ,&nbsp;Sergio Correa ,&nbsp;Hendro Wicaksono","doi":"10.1016/j.joitmc.2025.100489","DOIUrl":"10.1016/j.joitmc.2025.100489","url":null,"abstract":"<div><div>The purpose of this study is to evaluate Exogenous Risk Factors (ERFs) affecting Key Performance Indicators (KPIs) in automotive supply chains, aiming to enhance resilience against global disruptions. The primary research question focuses on identifying and prioritizing ERFs that pose the greatest threat to operational performance. A hybrid decision-making framework integrating Fuzzy Analytical Hierarchy Process (FAHP) and Fuzzy Technique for Order of Preference by Similarity to Ideal Solution (FTOPSIS) is employed. Validation is ensured through insights from 18 supply chain professionals with diverse roles and a combined 318 years of experience. The study identifies 34 ERFs, including semiconductor shortages, pandemics, and information infrastructure disruptions, and evaluates their impact on KPIs such as missing parts, backlogs, special transports, and wrong deliveries. By extending the traditional PESTLE framework with Transportation and Material dimensions, this study provides actionable strategies to mitigate risks and strengthen supply chain resilience in volatile environments.</div></div>","PeriodicalId":16678,"journal":{"name":"Journal of Open Innovation: Technology, Market, and Complexity","volume":"11 1","pages":"Article 100489"},"PeriodicalIF":0.0,"publicationDate":"2025-01-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143377476","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Embracing open innovation in hospitality management: Leveraging AI-driven dynamic scheduling systems for complex resource optimization and enhanced guest satisfaction","authors":"Rapeepan Pitakaso ,&nbsp;Paulina Golinska-Dawson ,&nbsp;Peerawat Luesak ,&nbsp;Thanatkij Srichok ,&nbsp;Surajet Khonjun","doi":"10.1016/j.joitmc.2025.100487","DOIUrl":"10.1016/j.joitmc.2025.100487","url":null,"abstract":"<div><div>The hospitality sector increasingly grapples with the tension between operational efficiency and personalized guest services. In response, this study develops and evaluates a novel platform for dynamic room cleaning and resource allocation, guided by open innovation principles and complexity theory. Specifically, we propose the Artificial Multiple Intelligence System (AMIS), which employs heuristic-based optimization to coordinate real-time task assignments and ensure equitable workloads for housekeeping staff. We conducted a pilot implementation at a hotel in Ubon Ratchathani Province, Thailand, using a mixed-method approach that combined quantitative metrics with qualitative feedback. Our findings indicate that the AMIS framework substantially improves operational performance, as evidenced by more than a 50 % reduction in average room turnaround times and a task completion rate surpassing 99 %. Additionally, the system promotes balanced workloads and reduces employee working hours, suggesting practical avenues for sustainable workforce management. Beyond operational gains, the platform enhances guest satisfaction by enabling on-demand service customization, underscoring its potential as a source of competitive advantage. By examining both resource efficiency and service personalization, this study sheds light on how AI-driven solutions can address the complexities inherent in hospitality operations. The insights gained extend beyond routine scheduling, demonstrating how computational innovations, when carefully integrated with managerial strategies, can foster adaptable and forward-looking business models. Ultimately, the AMIS framework contributes to discussions on leveraging technology to modernize service delivery and operational planning, while also highlighting broader implications for AI adoption in dynamic service industries.</div></div>","PeriodicalId":16678,"journal":{"name":"Journal of Open Innovation: Technology, Market, and Complexity","volume":"11 1","pages":"Article 100487"},"PeriodicalIF":0.0,"publicationDate":"2025-01-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143421226","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Customer value co-creation practices for community well-being in E-commerce platform: An information-based perspective","authors":"Nguyen M. Tuan,&nbsp;Dang T. Doan","doi":"10.1016/j.joitmc.2025.100488","DOIUrl":"10.1016/j.joitmc.2025.100488","url":null,"abstract":"<div><div>The paper investigates the role of customer value co-creation practices within e-commerce platforms, drawing on service dominant logic, practice theory and institutional work. From the customer view, this study proposes an integrated model in which social expertise, organizational socialization, perceived effectiveness of e-commerce institutional mechanisms, controllability as determinants of, and service climate, value in use, community well-being as outcomes of information-based practices. The survey with data from 335 e-commerce customers analyzed by PLS-SEM reports that all research hypotheses are supported. This paper is among the first to evidently highlight the aggregation of value outcomes at micro-level (i.e. service climate, value in use) for an emergence of a collective outcome at meso-level (i.e. community well-being). In addition, this is also one of the first studies, with e-commerce institutional mechanisms found as a significant moderator of both social expertise-controllability and organizational socialization-controllability relationships, to empirically affirm institution as resource context and to explore the way for resource in context to enhance its ‘resourceness’. Finally, the study contributes to service research by identifying all three of information-based value co-creation practices that enable well-being co-creation in service ecosystems.</div></div>","PeriodicalId":16678,"journal":{"name":"Journal of Open Innovation: Technology, Market, and Complexity","volume":"11 1","pages":"Article 100488"},"PeriodicalIF":0.0,"publicationDate":"2025-01-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143348387","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Patterns in the influence of funding and reimbursement on the development and implementation of healthcare innovation: A systematic review","authors":"Sanne Allers ,&nbsp;Frank Eijkenaar ,&nbsp;Erik M. van Raaij ,&nbsp;Frederik T. Schut","doi":"10.1016/j.joitmc.2025.100490","DOIUrl":"10.1016/j.joitmc.2025.100490","url":null,"abstract":"<div><div>Innovation is considered essential to the quality and sustainability of healthcare systems. However, the path from innovative idea to adopted reality is complex and fraught with barriers. The way in which healthcare innovations are financed is often mentioned as a major stumbling block, but a comprehensive overview of the role payment mechanisms play in innovation processes is lacking. To fill this knowledge gap, we conducted an extensive literature review, combining a systematic data search with textual narrative synthesis. We contextualize the literature on the role of funding and reimbursement in the process of healthcare innovation in relation to stage-gate models of innovation processes. This results in a ‘financial fugle model’ in which the role of funding and reimbursement is analyzed in three consecutive phases of the innovation process: development, translation, and implementation. From the review of 157 included articles, four key findings stand out: 1) shortcomings in national reimbursement systems result in local fragmentation in the implementation of innovations; 2) lack of evidence on costs and benefits in financial decision-making may harm the development and implementation of potentially value-enhancing innovations; 3) more disruptive innovations encounter larger financial barriers; and 4) non-financial factors, including innovator characteristics and institutional support, are essential in overcoming financial barriers. Based on these key findings, we develop a research agenda for further investigation of the influence of payment mechanisms on the process of healthcare innovation.</div></div>","PeriodicalId":16678,"journal":{"name":"Journal of Open Innovation: Technology, Market, and Complexity","volume":"11 1","pages":"Article 100490"},"PeriodicalIF":0.0,"publicationDate":"2025-01-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143138192","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Exploring novelties in the causal relationship between economic complexity and natural resource rent: Empirical insights from Nigeria and South Africa","authors":"Clement Olalekan Olaniyi,&nbsp;Nicholas M. Odhiambo","doi":"10.1016/j.joitmc.2025.100483","DOIUrl":"10.1016/j.joitmc.2025.100483","url":null,"abstract":"<div><div>This study advances global understanding by introducing asymmetric structure into the causality between economic complexity and natural resource wealth in resource-rich countries, using the case studies of Nigeria and South Africa covering 1970–2021. This approach reveals hidden causality in the nexus and gives more informed policy options that align with socioeconomic realities and real-world events. This study adopts the Hatemi-J asymmetric causal framework that integrates bootstrap simulations with leverage adjustments. The findings report neither symmetric nor asymmetric causality in Nigeria. Meanwhile, South Africa's case appears different. Symmetric causality does not exist, but there is bidirectional asymmetric causality in the positive shock components of economic complexity and natural resource rent. Stakeholders in Nigeria should evaluate why natural resource wealth does not cause an increase in economic complexity and make concerted efforts to enhance economic complexity to become a significant antidote to reducing resource dependency and providing pathways to evade the resource curse. South Africa should refocus its economic complexity to foster the development of non-resource-based sectors and exports to spur economic diversification, reduce resource dependency, and mitigate the resource curse. The country should also allocate a greater portion of its resource income to initiatives that enhance economic complexity. Unlike country-specific policy implications, this study establishes that governments, stakeholders, policymakers, and scholars must consider the practical implications of asymmetric structures when analysing the relationship between natural resource wealth and economic complexity. Relying on linear models oversimplifies the complex realities and socioeconomic conditions of the real world.</div></div>","PeriodicalId":16678,"journal":{"name":"Journal of Open Innovation: Technology, Market, and Complexity","volume":"11 1","pages":"Article 100483"},"PeriodicalIF":0.0,"publicationDate":"2025-01-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143138647","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Exploring household water conservation behaviors in Saudi Arabia: A structural equation modeling approach","authors":"Abdulaziz I. Almulhim ,&nbsp;Ismaila Rimi Abubakar","doi":"10.1016/j.joitmc.2025.100486","DOIUrl":"10.1016/j.joitmc.2025.100486","url":null,"abstract":"<div><div>Water conservation is crucial for human sustainable development, particularly in the face of increasing global challenges such as freshwater scarcity, rapid urbanization, and climate change. This study employs structural equation modeling (SEM) to investigate water conservation behaviors among households in Saudi Arabia. Specifically, it examines the influence of household socioeconomic factors, sources of information, and government policies and programs on water conservation behaviors. A questionnaire survey was conducted among representative sample of households in Dammam city (n = 618). The collected data were analyzed using SEM to explore the relationships between variables and identify significant predictors of water conservation behaviors. Socioeconomic factors were found to have a significant influence on garden management practices (p = 0.001, β = 0.343), but not other water conservation practices. Public lectures and workshops were identified as the most preferred sources of information about water conservation practices (factor loading [λ] = 0.788). Participants indicate their support for public awareness campaigns for promoting water conservation, but they showed resistance to the idea of raising water tariffs (λ = 0.435) and implementing water conservation laws with fines for violators (λ = 0.318) as water conservation policies. This study provides a comprehensive analysis of the socioeconomic, informational, and policy factors influencing household water conservation in Saudi Arabia, offering actionable insights to design targeted, culturally sensitive, and sustainable water conservation strategies in arid regions, thereby contributing to the broader understanding of effective water resource management under challenging climatic and socioeconomic conditions. The study can help city administrators to promote sustainable water consumption behaviors and enlighten the public to adopt water conservation practices at home.</div></div>","PeriodicalId":16678,"journal":{"name":"Journal of Open Innovation: Technology, Market, and Complexity","volume":"11 1","pages":"Article 100486"},"PeriodicalIF":0.0,"publicationDate":"2025-01-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143138134","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Designing innovation ecosystems for biointelligent value creation – Identification of promising technology fields and pioneer countries","authors":"Michael Rentschler ,&nbsp;Silja Hohmann ,&nbsp;Philipp Heuermann ,&nbsp;Livio Valenti ,&nbsp;Robert Miehe","doi":"10.1016/j.joitmc.2025.100484","DOIUrl":"10.1016/j.joitmc.2025.100484","url":null,"abstract":"<div><div>The concept of biointelligence as a convergence of life, information and engineering sciences was defined just over five years ago. Since then, several studies and scientific publications have dealt with the term and future implications of the topic. However, there has been a lack of a targeted and interdisciplinary approach to researching, developing, and designing biointelligent technologies, products, services, and business models. To implement the concept of biointelligence systematically and consistently, it is essential to examine which sub-areas of biointelligent value creation represent promising future markets and which countries and regions are potential pioneers. This article identifies hotspots in both dimensions and deduces where potential innovation ecosystems are located. To this end, comprehensive literature and database research were used to develop an indicator model to evaluate biointelligence innovation ecosystems. The result is the definition and delineation of 16 enabling technology fields, which divide the concept of biointelligent value creation into technological subject areas. Based on the data collected, our analysis results in a systematic derivation of five enabling technology fields assessed as particularly promising in connection with biointelligent value creation: smart greenhouses and smart farming, biorefineries and bioreactors, bio-computing and data storage, omics, as well as biosensors and bioactuators. Countries such as Israel, Finland, the USA, Canada, and Germany can be named pioneers in biointelligent value creation. Strong innovation ecosystems empower key stakeholders to partake in and incur the benefits of biointelligent value creation. This requires strategic and interdisciplinary partnerships between research institutions, governmental organizations and companies.</div></div>","PeriodicalId":16678,"journal":{"name":"Journal of Open Innovation: Technology, Market, and Complexity","volume":"11 1","pages":"Article 100484"},"PeriodicalIF":0.0,"publicationDate":"2025-01-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143138721","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The influence of cost on customer satisfaction in e-commerce logistics: Mediating roles of service quality, technology usage, transportation time, and production condition","authors":"Sasiprapha Asawawibul ,&nbsp;Khahan Na-Nan ,&nbsp;Kaptun Pinkajay ,&nbsp;Nutt Jaturat ,&nbsp;Yotsaphat Kittichotsatsawat ,&nbsp;Bowei Hu","doi":"10.1016/j.joitmc.2025.100482","DOIUrl":"10.1016/j.joitmc.2025.100482","url":null,"abstract":"<div><div>This study investigates the mediating roles of technology usage, service quality, transportation time, and product condition in the relationship between cost and customer satisfaction in the online retail logistics sector. Data were collected from 316 online sellers in Thailand, and the PROCESS macro was used to analyze both direct and indirect effects. The results demonstrate that cost significantly impacts customer satisfaction, with this effect being amplified by the mediating roles of technology usage and product condition. Technology usage emerged as the most influential mediator, highlighting its critical importance in enhancing customer experience. Product conditions also play a significant role, emphasizing the necessity of maintaining high standards in logistics operations. Conversely, the mediating effects of service quality and transportation time were less significant, indicating a potential context-dependent influence. This research fills a critical gap in understanding cost-customer satisfaction dynamics by incorporating open innovation frameworks and highlighting the pivotal roles of technology and product integrity in Thailand’s rapidly evolving e-commerce logistics landscape. Beyond its relevance to Thailand’s e-commerce logistics, the findings offer actionable insights applicable to other emerging markets globally. These include strategies to leverage technology and ensure product integrity, aligning with global trends in enhancing operational transparency and customer satisfaction.</div></div>","PeriodicalId":16678,"journal":{"name":"Journal of Open Innovation: Technology, Market, and Complexity","volume":"11 1","pages":"Article 100482"},"PeriodicalIF":0.0,"publicationDate":"2025-01-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143138645","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Open eco-innovations in sustainable product development: Model framework of design thinking in quality life cycle assessment (DT-QLCA)","authors":"Dominika Siwiec ,&nbsp;Bożena Gajdzik ,&nbsp;Remigiusz Gawlik ,&nbsp;Radosław Wolniak ,&nbsp;Andrzej Pacana","doi":"10.1016/j.joitmc.2025.100480","DOIUrl":"10.1016/j.joitmc.2025.100480","url":null,"abstract":"<div><div>Sustainable product development requires integrating eco- and open innovation. Traditional Design Thinking (DT), while effective for iterative product improvement, often lacks the capability to address environmental considerations comprehensively, necessitating new approaches to balance consumer needs with ecological stewardship. Despite growing attention to sustainability, existing methodologies fail to integrate consumer-focused innovation with systematic environmental responsibility. We tried to bridge this research gap by combining DT with Quality Life Cycle Assessment (QLCA) model to support eco-innovation within sustainable product design. This study aims to answer two research questions: 1) How can DT be integrated with QLCA to support open innovations in sustainable product development? 2) How can the DT-QLCA framework enhance decision-making processes in product design to align sustainability goals with customer expectations? Its objective is to develop a holistic framework that facilitates sustainable innovation while maintaining market competitiveness. An interdisciplinary DT-QLCA framework, integrating quality and sustainability metrics into the early stages of product development was developed. DT-QLCA bridges DT and environmental assessment, creating a structured decision-making tool that supports resource optimization, reduced environmental impact, and enhanced customer satisfaction. It can be applied in manufacturing industry for product designing and production management, bringing also added value for the environment and society.</div></div>","PeriodicalId":16678,"journal":{"name":"Journal of Open Innovation: Technology, Market, and Complexity","volume":"11 1","pages":"Article 100480"},"PeriodicalIF":0.0,"publicationDate":"2025-01-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143138717","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Green practices: Building green image and green trust for green revisit intentions in the hospitality industry","authors":"Ngan Nguyen Thi Huyen,&nbsp;Hanh Duong Hong,&nbsp;Lan Hoang Thi","doi":"10.1016/j.joitmc.2025.100481","DOIUrl":"10.1016/j.joitmc.2025.100481","url":null,"abstract":"<div><div>Based on Stimulus–organism–response theory, this study examines the significant role of green practices in influencing green revisit intentions through the creation of green image and green trust. The quantitative research involved reliability analysis, exploratory factor analysis, measurement model analysis, and structural model analysis with data from 218 customers of hotels in Vietnam. The research results show that green practices have a significant effect on revisit intentions. Moreover, green image and green trust play mediating roles in strengthening this relationship. Research findings reinforced the important role of green practices, particularly green activities associated with open innovation, in customers’ revisit intentions. The findings also provide implications for hotel managers in improving green practices to generate positive customer responses.</div></div>","PeriodicalId":16678,"journal":{"name":"Journal of Open Innovation: Technology, Market, and Complexity","volume":"11 1","pages":"Article 100481"},"PeriodicalIF":0.0,"publicationDate":"2025-01-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143138135","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}