IPTEK Journal of Proceedings Series最新文献

{"title":"Determination of Conventional Transportation for ADL Pathway in Malang City","authors":"Suta Dwi Atmawiyanur, N. Budiharti, Emma Adriantantri","doi":"10.12962/j23546026.y2020i1.11363","DOIUrl":"https://doi.org/10.12962/j23546026.y2020i1.11363","url":null,"abstract":"—The number of conventional microbus transports with passengers can be seen from the comparison between capacity in a trip t.hat is far from the capacity standard. This study uses the Work Sampling and Work Load Analysis theory to determine the optimal needs of the microbus ADL (Arjosari Dinoyo - Landungsari) route. The study was conducted by observation and interview. The study was conducted by taking samples of microbus and microbus drivers as many as 38 unit of the total number of drivers and minibus available is 42 unit. Data collection by following the driver's activities for 5 days commuting. Record the number of passengers and the productive and non-productive time of the driver by taking into account the Performance Rating and Allowance factors and calculating the driver's workload. The results showed an average driver workload only 49 % with the current active microbus condition with total of 42 units. The researcher recommends that each minibus driver has an ideal workload of 90%, so the need for ADL line microbuses is 23 units in the hope that the number of passengers will increase.","PeriodicalId":14533,"journal":{"name":"IPTEK Journal of Proceedings Series","volume":"36 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-11-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85683914","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Comparing Between Production Scheduling Methods to Achieve Efficient Resource Utilization","authors":"E. Nursanti, Sibut Sibut, Sudharsan Jayabalan, Fourry Handoko, Nindya Oktarina","doi":"10.12962/j23546026.y2020i1.11362","DOIUrl":"https://doi.org/10.12962/j23546026.y2020i1.11362","url":null,"abstract":"—High competition among industries nowadays, requires companies to improve their production services. The speed of production service time, with excellent quality, becomes part of the company’s competitive advantage. This study aims to compare several production scheduling methods which are commonly used, so that efficient resource utilization can be obtained. Production Scheduling Methods such as Make to Order, Dannenbring, Branch and Bound, Nawaz Enscore and Ham and Campbell Dudeck Smith were compared using one case of tire retreading production. There were two jobs: tire retreading for truck and bus. Each job, assigned to ten workstations following its production steps. The results were obtained that Dannenbring and Campbell Dudeck Smith gave the same best results with the smallest makespan value, equivalent to 48% efficiency.","PeriodicalId":14533,"journal":{"name":"IPTEK Journal of Proceedings Series","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-11-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79698312","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Corporate Social Responsibility from Cigarette Industry According to Stakeholder Perspective","authors":"Hans William Najoan, D. Anandya","doi":"10.12962/j23546026.y2020i1.11336","DOIUrl":"https://doi.org/10.12962/j23546026.y2020i1.11336","url":null,"abstract":"","PeriodicalId":14533,"journal":{"name":"IPTEK Journal of Proceedings Series","volume":"116 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-11-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"91533506","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Analysis on Quality of Service at Design and Engineering Department by Using Servqual, IPA, and QFD Methods","authors":"Heru Indrawidjajanto, B. Syairudin","doi":"10.12962/j23546026.y2020i1.11337","DOIUrl":"https://doi.org/10.12962/j23546026.y2020i1.11337","url":null,"abstract":"― PT. Semen Indonesia develops the cement business in Indonesia by striving to be at the forefront in the world of the cement manufacturing business, as well as trying to be a calculated player in the cement derivative business. To achieve this goal, the Department of Design & Engineering, as a supporting function, always strives to provide the best service for customers, namely other work units within PT. Semen Indonesia group. There are 20 service attributes used as indicators in the questionnaire, covering five dimensions of service quality, namely tangible, empathy, responsiveness, reliability, and assurance. The measurement of the level of customer satisfaction of the Design & Engineering Department is carried out by Service Quality (Servqual), Importance Performance Analysis (IPA), Quality Function Deployment (QFD) methods. The results show that based on Servqual analysis, in general, customers are still not satisfied with the resulting performance. Based on the results of the IPA analysis, five service attributes are the top priority for improvement, namely: coordination with customers, completion of Engineering work according to the agreed time, solutions to customer problems, able to meet customer needs, and product engineering by customer desires. Based on the results of the QFD analysis, there are six strategic steps in the work program carried out to improve service quality in the Design & Engineering Department.","PeriodicalId":14533,"journal":{"name":"IPTEK Journal of Proceedings Series","volume":"20 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-11-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89735579","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Analysis of Improving The Service Quality of Professional Cooperation in “XZY” Higher Education Based on Servqual, IPA and QFD","authors":"Muhammad Chusaeni, Bambang Syairuddin, I. Gunarta","doi":"10.12962/j23546026.y2020i1.11338","DOIUrl":"https://doi.org/10.12962/j23546026.y2020i1.11338","url":null,"abstract":"The Status of Legal Entity State Higher Education (PTN-BH) at the Institut Teknologi Sepuluh Nopember (ITS) gives full autonomy to the management of higher education. For ITS to be able to innovate in exploring revenue generators, Business Development and Management Agency (BPPU) was formed which functions to raise, manage funds, and develop business units. Professional cooperation as one of the most dominant ITS business unit in contributing ITS revenue. BPPU as the administrative center for professional cooperation services always try to provide excellent service, but there are still complaints about these services related to speed and accuracy. To analyze the level of quality of professional cooperation services, this research uses the Servqual, ImportancePerformance Analysis (IPA) and Quality Function Deployment (QFD) methods. Servqual is used to analyze the gap between perception and customer expectations. The IPA method is used to measure the performance satisfaction expected and received by customers. And the QFD method is used to design priority strategies for improving service quality according to customer desires and technical capabilities by internal managers of professional cooperation. Servqual analysis results show the greatest gap between the perception variable and customer expectations, namely Em1 (understanding specific needs), Em2 (clarity of procedure), Rs2 (responsive service capability), and As3 (accuracy of cooperation services management). The results of the IPA analysis show that the variables in the quadrant A are the same as the results of Servqual Analysis which also have high priority to be handled, namely Em1, Em2, Rs2, and As3. In QFD analysis, these variables become customer requirements (whats) associated with technical responses (hows) obtained from internal BPPU management, and according to the house of quality diagram, the priority sequence of technical response is obtained, the priority of the technical response can be applied internally by BPPU so that FGDs are carried out, with the hope that a strategy for improving service quality can reduce complaints from professional cooperation customers. Keywords―Servqual, Importance-Performance Analysis (IPA), Quality Function Deployment (QFD), Service Quality, the","PeriodicalId":14533,"journal":{"name":"IPTEK Journal of Proceedings Series","volume":"47 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-11-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86841153","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Integrated Transportation – Inventory Model for Outbound Logistics Optimization Hajariyah Agustina and Budi Santosa Departemen of Management Technology, Institut Teknologi Sepuluh Nopember (ITS), Surabaya e-mail: hajariyah.agustina@gmail.com of Cement","authors":"Hajariyah Agustina, B. Santosa","doi":"10.12962/j23546026.y2020i1.11329","DOIUrl":"https://doi.org/10.12962/j23546026.y2020i1.11329","url":null,"abstract":"","PeriodicalId":14533,"journal":{"name":"IPTEK Journal of Proceedings Series","volume":"47 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-11-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90546938","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Development of Hesitant Fuzzy-Based Project Selection Method with Consideration of Benefits, Opportunities, Costs and Risks","authors":"Karina Ayu Trijana, U. Ciptomulyono","doi":"10.12962/j23546026.y2020i1.11328","DOIUrl":"https://doi.org/10.12962/j23546026.y2020i1.11328","url":null,"abstract":"― PT X, a power generation company, hasn’t been able to meet their target in the business development segment over the past few years. This is due to a problem detected in their Project Portfolio Management, in which PT X’s project selection method hasn’t considered the ambiguity nature of project’s information and risks. This study is going to develop a project selection method for PT X using MCDM (multi criteria decision making) with BOCR (benefit, opportunity, cost, risk) Concept to evaluate many criteria that need to be considered by the company, especially conflicting criteria such as benefit with cost and opportunity with risk. Not only that, hesitant fuzzy will be used because project itself has many uncertain or ambiguous information, so stakeholder will face difficulties in determining the value for the evaluation. From the integration of those things in this study, it is found that for PT X, Benefit has the biggest priority, followed by Opportunity, Risk, and Cost in Project Selection for PT X. It is also found that based on additive-BOCR, Project C gives the optimal value for PT X, followed by Project B, Project A, Project D, dan Project E.","PeriodicalId":14533,"journal":{"name":"IPTEK Journal of Proceedings Series","volume":"12 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-11-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84976328","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Visitors Needs Analysis in Mall XYZ with Text Mining Analysis","authors":"Faurizal Limansyah, M. Suef, V. Ratnasari","doi":"10.12962/j23546026.y2020i1.11321","DOIUrl":"https://doi.org/10.12962/j23546026.y2020i1.11321","url":null,"abstract":"― Mall is a shopping center consisting of the main tenants (anchors), retail, shops, services, and public facilities that are built, managed, and arranged by the manager with the aim of conducting interaction between visitors and sellers. In 2018 Surabaya City had 33 malls or 50.77% of the total number of malls in East Java, this shows that the mall population in Surabaya City is very high. Mall XYZ is one of the malls that stood in the city of Surabaya and has been operating for one year. This mall still has not shown a development that is not optimal because of the many complaints from tenants to building management related to the sale of products that do not reach the target, as a result tenants often violate the rules (house rules) that have been set by managers to break the cooperation contract between building management and tenants unilaterally . To find out the cause of these conditions, text mining methods are used to filter reviews from visitors filtered from the Mall XYZ Google page. of the existing reviews classification will be based on reviews that contain positive and negative sentiment. review with positive sentiment becomes an appreciation that must be maintained and improved while a review containing negative sentiment becomes a complaint that must be addressed by the building management as the mall manager.","PeriodicalId":14533,"journal":{"name":"IPTEK Journal of Proceedings Series","volume":"24 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83267288","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Risk Evaluation of The Use of The Umbrella Contract for The Construction Project for Medium Voltage Distribution in South Surabaya Region Using The Expected Monetary Value","authors":"Irawan Dwi Purnomo, I. Wiguna","doi":"10.12962/j23546026.y2020i3.11240","DOIUrl":"https://doi.org/10.12962/j23546026.y2020i3.11240","url":null,"abstract":"","PeriodicalId":14533,"journal":{"name":"IPTEK Journal of Proceedings Series","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-10-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73064426","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Alignment of Objectives Towards Benefits Perceived by Users and Empirical Impacts in The Implementation of E- Performance within Government Organizations","authors":"Azmi Pratama, T. D. Susanto","doi":"10.12962/j23546026.y2020i3.11229","DOIUrl":"https://doi.org/10.12962/j23546026.y2020i3.11229","url":null,"abstract":"","PeriodicalId":14533,"journal":{"name":"IPTEK Journal of Proceedings Series","volume":"41 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-10-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77634005","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}