Jurnal Administrasi Rumah Sakit Indonesia最新文献

{"title":"Pengaruh Bauran Pemasaran terhadap Kepuasan Pasien yang diperoleh dari Tingkat Kunjungan Pasien ke Rumah Sakit: Literature Review","authors":"","doi":"10.7454/arsi.v7i1.3675","DOIUrl":"https://doi.org/10.7454/arsi.v7i1.3675","url":null,"abstract":"","PeriodicalId":139168,"journal":{"name":"Jurnal Administrasi Rumah Sakit Indonesia","volume":"28 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-02-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131713707","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"BUSINESS DEVELOPMENT OF DENTAL SERVICES MARKETING IN HOSPITAL : A SYSTEMATIC REVIEW","authors":"","doi":"10.7454/arsi.v6i2.2881","DOIUrl":"https://doi.org/10.7454/arsi.v6i2.2881","url":null,"abstract":"","PeriodicalId":139168,"journal":{"name":"Jurnal Administrasi Rumah Sakit Indonesia","volume":"28 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-02-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134148170","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"STRATEGI PEMASARAN PROGRAM GREEN LABORATORY MENUJU GREEN HOSPITAL DENGAN METODE SEGMENTING, TARGETING, AND POSITIONING SERTA MARKETING MIX DI RSUP Dr. SARDJITO, YOGYAKARTA","authors":"","doi":"10.7454/arsi.v7i1.3676","DOIUrl":"https://doi.org/10.7454/arsi.v7i1.3676","url":null,"abstract":"","PeriodicalId":139168,"journal":{"name":"Jurnal Administrasi Rumah Sakit Indonesia","volume":"70 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-02-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116185023","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"STRATEGI PEMASARAN DALAM PENGEMBANGAN PELAYANAN KLINIK ESTETIKA","authors":"","doi":"10.7454/arsi.v7i1.3678","DOIUrl":"https://doi.org/10.7454/arsi.v7i1.3678","url":null,"abstract":"","PeriodicalId":139168,"journal":{"name":"Jurnal Administrasi Rumah Sakit Indonesia","volume":"7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-02-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132020894","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"PHARMACY PLANNING ANALYSIS BASED ON ABC CRICTICAL INDEX METHOD IN PHARMACY UNIT AT CIAWI REGION PUBLIC HOSPITAL","authors":"","doi":"10.7454/arsi.v6i2.2484","DOIUrl":"https://doi.org/10.7454/arsi.v6i2.2484","url":null,"abstract":"","PeriodicalId":139168,"journal":{"name":"Jurnal Administrasi Rumah Sakit Indonesia","volume":"212 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-02-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122605692","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Strategi Segmentasi, Target Dan Posisi Pasar Klinik Aestetik Di RS Multazam Medika","authors":"","doi":"10.7454/arsi.v6i2.2888","DOIUrl":"https://doi.org/10.7454/arsi.v6i2.2888","url":null,"abstract":"","PeriodicalId":139168,"journal":{"name":"Jurnal Administrasi Rumah Sakit Indonesia","volume":"22 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-02-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127116613","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Analisis Produk Layanan Rawat Inap di RSUD Wangaya Denpasar Berdasarkan STP (Segmenting, Targeting, Positioning) dan 4 P (Product, Price, Place, Promotion)","authors":"N. Wahyuni","doi":"10.7454/ARSI.V6I1.3666","DOIUrl":"https://doi.org/10.7454/ARSI.V6I1.3666","url":null,"abstract":"ABSTRAK Strategi pemasaran jasa pelayanan akan efektif apabila mampu meningkatkan kepuasan pelanggan dengan menerapkan bauran pemasaran yang terdiri dari 4 P ( product, price, place, promotion ) dan didukung dengan strategi pemasaran modern STP ( Segmenting, Targeting dan Positioning ) sebagai teknik untuk menangkap peluang pasar, sehingga rumah sakit mampu menyajikan pelayanan kesehatan yang sesuai dengan kebutuhan pelanggan. Dilakukan penelitian deskriptif yang bertujuan untuk menggambarkan tentang suatu keadaan secara objektif, untuk memecahkan permasalahan yang sedang dihadapi. Data yang digunakan adalah data sekunder yang meliputi data kunjungan pasien rawat inap, data tingkat hunian ruang rawat inap, dan data kepuasan masyarakat di ruang rawat inap. Berdasarkan hasil studi, didapatkan informasi bahwa strategi pemasaran dengan konsep segmentasi, target dan posisi serta didukung oelh bauran pemasaran yang tepat merupakan sarana yang efektif untuk meningkatkan pelayanan kesehatan sesuai dengan kebutuhan pelanggan. Dapat disimpulkan bahwa strategi pemasaran pada Rumah Sakit Umum Daerah Wangaya Denpasar sudah cukup baik, hal ini terlihat dari tanggapan pasien rawat inap cukup positif karena telah mendapatkan penjelasan tentang jenis layanan, prosedur layanan dan informasi biaya dari pihak rumah sakit ABSTRACT Service marketing strategy will increase the level of customer satisfaction with marketing mix consisting of 4 P (product, price, place, promotion) and supported by modern STP marketing strategies (Segmenting, Targeting and Positioning) as a technique to look for market opportunities, so that the hospital is able to provide health services according to customer needs. Descriptive research has been conducted to describe a situation objectively, to solve the problem being faced. The data used are secondary data that includes inpatient visit data, occupancy data for inpatient rooms, and community satisfaction data in inpatient rooms. Based on the results of the study, obtained information that Marketing strategy with the concept of segmentation, target and position and supported by the right marketing mix is an effective means to improve health services according to customer needs. Them, it can be concluded that the marketing strategy at the Regional Hospital of Wangaya Denpasar is quite good, this can be seen from the response of inpatients quite positive because it has received an explanation of the type of service, service procedures and cost information from the hospital.","PeriodicalId":139168,"journal":{"name":"Jurnal Administrasi Rumah Sakit Indonesia","volume":"66 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123798949","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Analysis of Marketing Mix Element Affecting Medical Tourism","authors":"Tiara Edithia Natalia, W. Sulistiadi","doi":"10.7454/ARSI.V6I1.3670","DOIUrl":"https://doi.org/10.7454/ARSI.V6I1.3670","url":null,"abstract":"ABSTRACT Medical tourism sector, for third world nowadays, is a multifactorial sector that has slowly risen to the point of becoming one of the industries that produces income and pretty competitive in the world, and also has been considered as sophisticated tourism in modern field. This study aims to investigate the elements of the marketing mix and other factors that influence medical tourism. Preferred Reporting Items for Systematic Reviews and Meta Analyses (PRISMA) was used in this study From 11 articles reviewed, it’s found that almost all of the marketing mix element were related to medical tourism in a country. Some of the articles stated that factors like product offered, price, place, and promotion were related to medical tourism in a country. The conclusion from this study is that marketing mix element in general and other factors like regulations, number and skills of medical staffs and health services affected medical tourism significantly.","PeriodicalId":139168,"journal":{"name":"Jurnal Administrasi Rumah Sakit Indonesia","volume":"6 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134286046","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Analisis Kinerja Dokter Verifikator Internal dalam Menurunkan Angka Klaim Pending di RSUD Koja Tahun 2018","authors":"A. Kusumawati, P. Pujiyanto","doi":"10.7454/ARSI.V6I1.3244","DOIUrl":"https://doi.org/10.7454/ARSI.V6I1.3244","url":null,"abstract":"ABSTRAK Dokter verifikator internal memiliki tugas yang penting didalam menurunkan angka klaim pending terutama untuk mengontrol kesesuaian koding dengan diagnosa pada resume medis. Penelitian ini membahas tentang kinerja dokter verifikator internal didalam menurunkan angka klaim pending di RSUD Koja pada tahun 2018 dengan melakukan telaah berkas klaim dan observasi pada data klaim dari tahun 2017 hingga tahun 2019. Penelitian ini menggunakan desain studi evaluasi intervensi dengan menganalisa data kuantitatif dan kualitatif. Metode yang digunakan adalah dengan membandingkan data kesalahan koding pada klaim pending rawat inap Pra Intervensi dan Pasca Intervensi dokter verifikator internal baik secara jumlah klaim maupun nominal klaim. Kemudian melakukan wawancara mendalam untuk mengetahui penyebab terjadinya kesalahan koding hingga menyebabkan klaim pending . Hasil penelitian ini adalah bahwa terbukti dokter verifikator internal dapat menurunkan angka klaim pending rawat inap karena kesalahan koding dan didapatkan penyebab terjadinya kesalahan koding yaitu ketidaklengkapan resume medis, kurang telitinya koder, kurangnya pengetahuan koder, ketidakseragaman informasi terkait koding dan overload berkas klaim yang tidak diiringi dengan kesesuaian jumlah koder. Hal tersebut dapat diminimalisir dengan penggunaan rekam medis elektronik, pelatihan tenaga koder, team building dan penambahan tenaga koder. ABSTRACT The doctor's internal verifier has an important task in reducing the number of pending claims especially for controlling the suitability of coding with diagnoses on medical resumes. This research explain that the performance of internal verifier doctors in reducing the number of pending claims in Koja Hospital in 2018 by reviewing claims files and observations on claim data from 2017 to 2019. This study uses an intervention evaluation study design by analyzing quantitative and qualitative data. The method used is to compare data coding errors on pending hospitalization claims Pre-intervention and Post-Intervention doctor internal verifiers both in number of claims and nominal claims. Then conduct in-depth interviews to find out the cause of coding errors to cause pending claims. The results of this study are that the proven internal verifier can reduce the number of pending hospitalization claims due to coding errors and obtained the causes of coding errors, namely incomplete medical resumes, lack of coder accuracy, lack of coder knowledge, lack of uniformity of information related to claim file coding and overload not accompanied by suitability of the number of coders. This can be minimized by the use of electronic medical records, training of coder personnel, team building and the addition of coder personnel.","PeriodicalId":139168,"journal":{"name":"Jurnal Administrasi Rumah Sakit Indonesia","volume":"24 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134389961","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Improving Patient Safety and Hospital Service Quality Through Electronic Medical Record: A Systematic Review","authors":"M. Firdaus","doi":"10.7454/arsi.v6i1.2880","DOIUrl":"https://doi.org/10.7454/arsi.v6i1.2880","url":null,"abstract":"To understand the Electronic medical records (EMR) role in improving patient safety and hospital’s service quality. Articles that included and assessed for the eligibility in this review was an article that show an effect of patient’ safety, and product quality in hospital in correlation on using EMR. The most important function of EMR implementation is to improve patient safety in hospital, in addition to reducing cost. EMR reduce excess cost of Hospital Acquired Condition (HAC) by 16%, reduce death due to HAC by 34%. Doctor and nurse’s belief that the quality of patient data is better when EMR are easier to use and suit with their dialy routine. EMR can improve patient safety, but its use require some skills in technology so it won’t turn to harm patients’ safety. The implementation EMR requires the ability of skilled human resources in using technologies, computer and programs.","PeriodicalId":139168,"journal":{"name":"Jurnal Administrasi Rumah Sakit Indonesia","volume":"44 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126792262","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}