Int. J. E Bus. Res.最新文献

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Customer Inclination on Mobile Wallets With Reference to Google-Pay and PayTM in Bengaluru City 基于Google-Pay和PayTM在班加罗尔市的消费者对移动钱包的偏好
Int. J. E Bus. Res. Pub Date : 2022-01-01 DOI: 10.4018/ijebr.293295
Thirupathi Manickam, G. Vinayagamoorthi, S. Gopalakrishnan, M. Sudha, P. MathirajS.
{"title":"Customer Inclination on Mobile Wallets With Reference to Google-Pay and PayTM in Bengaluru City","authors":"Thirupathi Manickam, G. Vinayagamoorthi, S. Gopalakrishnan, M. Sudha, P. MathirajS.","doi":"10.4018/ijebr.293295","DOIUrl":"https://doi.org/10.4018/ijebr.293295","url":null,"abstract":"In this cashless economy era, Information and Communication Technology (ICT) plays a vital role in making payments using various payment modes. The mobile wallet app is an innovative technology for avoiding the usage of physical cash. The mobile wallet records all kinds of transactions with a clear payment reference and makes it accountable for tax payments. There are countless reasons for using mobile wallets which makes service providers confused and leads them to offer unattractive features in the wallet apps making the offer as a failure. This paper attempts to collect the data from the mobile wallet users and provide a clear understanding of the reasons for using mobile wallets. Secondly, the customer preferences towards Google Pay and PayTm are analyzed in detail with primary data collected from mobile wallet users to suggest a model for improving the business. This research was conducted to understand the customer's inclination towards the use of mobile wallets.","PeriodicalId":13628,"journal":{"name":"Int. J. E Bus. Res.","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89722060","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
A Review of Chinese E-Commerce Research 2001-2020 2001-2020年中国电子商务研究综述
Int. J. E Bus. Res. Pub Date : 2022-01-01 DOI: 10.4018/ijebr.312252
Yu-Shen Fang, Li Fang
{"title":"A Review of Chinese E-Commerce Research 2001-2020","authors":"Yu-Shen Fang, Li Fang","doi":"10.4018/ijebr.312252","DOIUrl":"https://doi.org/10.4018/ijebr.312252","url":null,"abstract":"This study reviewed EC studies in China. A total of 1,982 journal articles published between 2001 and 2020 were collected from the Web of Science database. In addition, it referred to the Five-Year Plan for Economic and Social Development of the People's Republic of China and divided the research period into five-year stages. The BibExcel, UCINET, and SPSS software programs were used to conduct co-word analysis. The results indicated that (1) Stages I–IV comprised 4, 3, 4, and 4 clusters, respectively. (2) Consumer's personalized demands were considered in EC development activities ranging from the initial EC infrastructure construction to the integration of artificial-intelligence-related technology. (3) Topics regarding consumer behaviors were centered on Stages II and III, which indicated that the research on these topics was mature. (4) Stage IV explored the new research topic of integrating smart technology into the EC and indicated the characteristics of the e-market.","PeriodicalId":13628,"journal":{"name":"Int. J. E Bus. Res.","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75759384","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
Adapting the UTAUT2 Model for Social Commerce Context 社会化商务环境下UTAUT2模型的适应
Int. J. E Bus. Res. Pub Date : 2022-01-01 DOI: 10.4018/ijebr.293293
Zaki Shoheib, E. Abu-Shanab
{"title":"Adapting the UTAUT2 Model for Social Commerce Context","authors":"Zaki Shoheib, E. Abu-Shanab","doi":"10.4018/ijebr.293293","DOIUrl":"https://doi.org/10.4018/ijebr.293293","url":null,"abstract":"Social commerce (SC) became a major channel for conducting business as a result of the ban adopted by many countries because of Covid-19 era. The simplicity of the Unified Theory of Acceptance and use of Technology (UTAUT) and its extended version (UTAUT2) invites researchers to explore other options that can yield better explanation of the adoption of SC. This study extended the UTAUT2 with perceived value, trust and a SC related construct. In addition, the study re-structured the UTAUT2 to fit with SC environment. The study utilized 463 surveys distributed in Qatar, and analyzed the data using SEM. Results fully supported the proposed model, where trust, perceived value, facilitating conditions, and hedonic motivation significantly predicted behavioral intentions with an R2 value equal to 72%. The model supported the role of performance expectancy and SC constructs in predicting perceived value, and the role of effort expectancy and habit in predicting hedonic motivation.","PeriodicalId":13628,"journal":{"name":"Int. J. E Bus. Res.","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88818482","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 4
Motivations and Social Media Influencing Online Purchase Intention in India 动机和社交媒体对印度在线购买意愿的影响
Int. J. E Bus. Res. Pub Date : 2022-01-01 DOI: 10.4018/ijebr.312253
Shruti Traymbak, S. Misra, Oluranti Jonathan
{"title":"Motivations and Social Media Influencing Online Purchase Intention in India","authors":"Shruti Traymbak, S. Misra, Oluranti Jonathan","doi":"10.4018/ijebr.312253","DOIUrl":"https://doi.org/10.4018/ijebr.312253","url":null,"abstract":"The purpose of the study is to examine the influence of hedonic and utilitarian motivation on Indian consumer's online purchase intention. Second, this study tried to explore if social media mediates the influence of hedonic and utilitarian motivation on online purchase intention. A sample of 282 valid online buyers were collected who intentionally involved in online shopping for the last one year. Structural equation modelling is used to analyse data and to examine the research hypotheses. Results of the study revealed that utilitarian and hedonic motivation positively influenced online purchase intention (β= +0.26, p=.03 & β= +0.03, p=.643). This study also indicated that hedonic and utilitarian motivation has significant positive relationship with social media (β= +0.28, p=***), (β= +0.45, p=***). The current research model will give fresh insights of understanding of consumer's motivation and role of social media in online purchase intention. Research implications, limitations, and scope of research are discussed.","PeriodicalId":13628,"journal":{"name":"Int. J. E Bus. Res.","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74258654","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Study of the Environmental Factors' Effects on Big Data Analytics Adoption in Supply Chain Management 环境因素对供应链管理中采用大数据分析的影响研究
Int. J. E Bus. Res. Pub Date : 2022-01-01 DOI: 10.4018/ijebr.309395
K. Mezghani, A. Alsadi, T. Alaskar
{"title":"Study of the Environmental Factors' Effects on Big Data Analytics Adoption in Supply Chain Management","authors":"K. Mezghani, A. Alsadi, T. Alaskar","doi":"10.4018/ijebr.309395","DOIUrl":"https://doi.org/10.4018/ijebr.309395","url":null,"abstract":"The current study combines the institutional theory and the TOE framework to examine the effects of environmental factors along with the mediating role of top managements support on the decision to adopt big data analytics (BDA) in supply chain management (SCM) in Saudi firms as context of a developing economy in transition. The statistical analyses of the PLSPM performed with Smartpls showed that the environment factors could affect directly and indirectly the intention to adopt BDA in SCM. From a theoretical perspective, combining TOE framework with an institutional theory perspective provided us with a research model that highlight the importance of TMS as a mediating factor that can help to assimilate the effects of environment factors when dealing with BDA adoption. From a managerial perspective, this research should be useful for practitioners involved in the SCM and interested by the use of BDA by showing them the critical roles that can be played by environment factors in the decision to adopt BDA in SCM.","PeriodicalId":13628,"journal":{"name":"Int. J. E Bus. Res.","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78168931","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
E-Commerce Adoption Among Micro, Small, and Medium Enterprises in Brunei Darussalam 文莱达鲁萨兰国中小微企业对电子商务的采用
Int. J. E Bus. Res. Pub Date : 2022-01-01 DOI: 10.4018/ijebr.293297
M. Almunawar, Anizzah Auzzali, Nur'Amalina Haji Oseli, Wan Zaleha Ariff Md Zain Ariff
{"title":"E-Commerce Adoption Among Micro, Small, and Medium Enterprises in Brunei Darussalam","authors":"M. Almunawar, Anizzah Auzzali, Nur'Amalina Haji Oseli, Wan Zaleha Ariff Md Zain Ariff","doi":"10.4018/ijebr.293297","DOIUrl":"https://doi.org/10.4018/ijebr.293297","url":null,"abstract":"The advancement of the Internet has enabled firms including micro, small and medium-sized enterprises (MSMEs) in Brunei Darussalam (Brunei) to adopt e-commerce. E-commerce has helped firms to easily buy and sell their products or services online. The advancement of the Internet and e-commerce has brought many benefits to the firms especially the MSMEs as it could help to reduce cost, enhance the firm's relationship with their customers and/or suppliers and increase business opportunities. To stay competitive, MSMEs must be aware of the potential benefits that e-commerce could bring. Moreover, before the firms have decided to adopt e-commerce, there are several factors that they should consider. This study aims to find out the factors that could affect the MSMEs' decision to adopt e-commerce by applying the technology-organizational-environmental (TOE) framework.","PeriodicalId":13628,"journal":{"name":"Int. J. E Bus. Res.","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85434972","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 4
Impact of Customer Perception of Value Co-Creation for Personalization in Online Shopping 顾客价值共创感知对网络购物个性化的影响
Int. J. E Bus. Res. Pub Date : 2022-01-01 DOI: 10.4018/ijebr.309388
J. JensolinAbithaKumari, Preeti R. Gotmare
{"title":"Impact of Customer Perception of Value Co-Creation for Personalization in Online Shopping","authors":"J. JensolinAbithaKumari, Preeti R. Gotmare","doi":"10.4018/ijebr.309388","DOIUrl":"https://doi.org/10.4018/ijebr.309388","url":null,"abstract":"Electronic commerce firms adopt advanced technologies to provide personalization of marketing-mix with data for personalization co-created by consumers. This study explores customer's perception of value co-creation and how it impacts intention to co-create value. Customer perception of value co-creation for personalization in an e-commerce context was operationalized as second order construct comprising of fulfilment, service recovery, price perception, algorithmic fairness, personalization benefits, security, and privacy. Survey results of 638 respondents analyzed using AMOS showed that process quality and relationship quality mediate the relationship between customer's perception of value co-creation and intention to co-create value with relationship quality showing stronger effect. Thus, this study contributes to marketing value co-creation literature and provides implications for practicing managers.","PeriodicalId":13628,"journal":{"name":"Int. J. E Bus. Res.","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76795984","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
Leadership Moderating the Impact of Personality Traits on Sales Performance 领导能力调节人格特质对销售绩效的影响
Int. J. E Bus. Res. Pub Date : 2022-01-01 DOI: 10.4018/ijebr.309389
D. Mattar, R. Khoury, Pamela Youssef Bassil
{"title":"Leadership Moderating the Impact of Personality Traits on Sales Performance","authors":"D. Mattar, R. Khoury, Pamela Youssef Bassil","doi":"10.4018/ijebr.309389","DOIUrl":"https://doi.org/10.4018/ijebr.309389","url":null,"abstract":"This study aims to detect the impact of three personality traits on agents' sales performance. The moderating role of the unit manager's leadership style is highlighted too. MLQ-5X and Mini-IPIP questionnaires were distributed to 200 insurance sales agents in Lebanon. Using SEM, extraversion is found to be positively and significantly affecting sales performance whereas the neuroticism's impact is found to be negatively significant. Moreover, the transformational and the laissez-faire leadership styles are found to strengthen the positive relationship between extraversion and sales performance. Transactional leadership seemed to boost the negative relationship between neuroticism and sales performance. This study fills a gap in the literature and enriches it, specifically when it comes to the insurance industry in a Lebanese context.","PeriodicalId":13628,"journal":{"name":"Int. J. E Bus. Res.","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84777916","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Roles of Customer Databases and Database Marketing in Customer Relationship Management 客户数据库与数据库营销在客户关系管理中的作用
Int. J. E Bus. Res. Pub Date : 2022-01-01 DOI: 10.4018/ijebr.315746
Pratap Chandra Mandal
{"title":"Roles of Customer Databases and Database Marketing in Customer Relationship Management","authors":"Pratap Chandra Mandal","doi":"10.4018/ijebr.315746","DOIUrl":"https://doi.org/10.4018/ijebr.315746","url":null,"abstract":"Development in information technology helps companies to build customer databases, perform database marketing, and do relationship management. The study discusses the various aspects of customer databases and database marketing and their roles in relationship management. It discusses the ways in which a customer database can be used to achieve best results. The study discusses the various issues of database marketing, ways of overcoming the issues, internal changes in an organization which should be made for implementing database marketing, and emphasizes that database marketing is not the solution to every issue. Organizations should analyze all these issues during CRM implementation. It also provides a direction for achieving the goals in relationship management. Organizations should be aware of and should consider all these aspects of customer databases and database marketing to develop customer relationships, to do CRM implementation, to achieve business excellence, and to succeed in the long run.","PeriodicalId":13628,"journal":{"name":"Int. J. E Bus. Res.","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75270460","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The Impact of Age and Income in Using Mobile Banking Apps: A Study of Association and Classification 年龄和收入对手机银行应用程序使用的影响:关联与分类研究
Int. J. E Bus. Res. Pub Date : 2022-01-01 DOI: 10.4018/ijebr.309391
S. Olaleye, O. S. Balogun, I. T. Sanusi, O. A. Dada
{"title":"The Impact of Age and Income in Using Mobile Banking Apps: A Study of Association and Classification","authors":"S. Olaleye, O. S. Balogun, I. T. Sanusi, O. A. Dada","doi":"10.4018/ijebr.309391","DOIUrl":"https://doi.org/10.4018/ijebr.309391","url":null,"abstract":"The banking business relates with their customers during the weekly business days, but only a few pay close attention to the importance of demography variables especially in the area of technology use. This study intends to classify the relationship between age and mobile banking app usage, income and the types of device used for mobile banking app, income and the choice for the device brand used for a mobile banking app. It also employed social stratification theory and quantitative methods with Chi-square test and discriminant analysis through SPSS V25. The results show the significant association of age with mobile banking app use and income with the type of mobile devices used for the mobile banking app while the income had an insignificant association with the device brand. The banking sectors need to put inequality income distribution into consideration, and the age differences as these variables impact the use of mobile technology for banking transactions. The study discussed the theoretical contribution, managerial insights, limitations, and made proposals for future study.","PeriodicalId":13628,"journal":{"name":"Int. J. E Bus. Res.","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76220278","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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