Proceedings of the 2nd International Seminar on Translation Studies, Applied Linguistics, Literature and Cultural Studies, STRUKTURAL 2020, 30 December 2020, Semarang, Indonesia最新文献

筛选
英文 中文
Exploring Four-Star vs Two-Star Hotel Guests’ Online Reviews: An Attitude Analysis in Appraisal Framework 四星级与二星级酒店客人在线评论:评价框架中的态度分析
Nina Setyaningsih, D. Leksono, Mafika Rusnawati
{"title":"Exploring Four-Star vs Two-Star Hotel Guests’ Online Reviews: An Attitude Analysis in Appraisal Framework","authors":"Nina Setyaningsih, D. Leksono, Mafika Rusnawati","doi":"10.4108/eai.30-12-2020.2311250","DOIUrl":"https://doi.org/10.4108/eai.30-12-2020.2311250","url":null,"abstract":". This research analyzes the reviews written by guests staying at four-star and two-star hotels in Semarang. It is aimed at examining whether there are similarities or differences in how guests expressed their attitude towards their experiences after staying at the hotels. The research employed the Appraisal framework proposed by Martin and White [1], focusing on the Attitude system consisting of Affect, Judgment, and Appreciation. The data were obtained from guest’s reviews downloaded from Traveloka website. The data were taken then analyzed qualitatively by describing the guests’ attitudes towards the hotel services. The results reveal that the guests demonstrate judgment, appreciation, and affect in their reviews. Both hotels also received positive and negative reactions from the guests. Hotel guests are mostly satisfied with the low price and facilities/services given by the two-star hotel. On the contrary, the guests have high expectations since they spend more money in the four-star hotel. In addition, based on the average rating (with 10 being the highest), the two-star hotel had a slightly higher score than the four-star hotel. This research indicates that hospitality industries can take the advantage be a useful as a tool to generate valuable inputs for the improvement of hotel and tourism industries.","PeriodicalId":135818,"journal":{"name":"Proceedings of the 2nd International Seminar on Translation Studies, Applied Linguistics, Literature and Cultural Studies, STRUKTURAL 2020, 30 December 2020, Semarang, Indonesia","volume":"107 1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126954287","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
0
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
提示
您的信息不完整,为了账户安全,请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
确定
请完成安全验证×
相关产品
×
本文献相关产品
联系我们:info@booksci.cn Book学术提供免费学术资源搜索服务,方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。 Copyright © 2023 布克学术 All rights reserved.
京ICP备2023020795号-1
ghs 京公网安备 11010802042870号
Book学术文献互助
Book学术文献互助群
群 号:481959085
Book学术官方微信