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Satisfaction and Loyalty of Inpatients in International Hospital at Jakarta, Tangerang and Bekasi 雅加达、丹格朗、别加西国际医院住院病人满意度及忠诚度调查
American Research Journal of Business and Management Pub Date : 2018-11-15 DOI: 10.21694/2379-1047.18021
{"title":"Satisfaction and Loyalty of Inpatients in International Hospital at Jakarta, Tangerang and Bekasi","authors":"","doi":"10.21694/2379-1047.18021","DOIUrl":"https://doi.org/10.21694/2379-1047.18021","url":null,"abstract":"The ASEAN Economic Community which was implemented on 31 December 2015 is a continuation of the era of globalization that will bring changes in the field of life, including in the health sector. The ASEAN Economic Community brings millions of opportunities and challenges (Puja, 2016). Potential benefits can be in the form of the creation of broad employment opportunities in health care facilities, increasing the quality of health services and the level of public health and reducing poverty and socio-economic inequality (Anwar, 2016).","PeriodicalId":127574,"journal":{"name":"American Research Journal of Business and Management","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-11-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115020049","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Competency Analysis of Job Satisfaction and Organizational Commitment to Lecturers Who Teach at Private Universities in the Area of Southern Sumatra 南苏门答腊地区私立大学讲师工作满意度与组织承诺的胜任力分析
American Research Journal of Business and Management Pub Date : 2018-11-15 DOI: 10.21694/2379-1047.18023
Zainal Berlian
{"title":"Competency Analysis of Job Satisfaction and Organizational Commitment to Lecturers Who Teach at Private Universities in the Area of Southern Sumatra","authors":"Zainal Berlian","doi":"10.21694/2379-1047.18023","DOIUrl":"https://doi.org/10.21694/2379-1047.18023","url":null,"abstract":"Important things we need to know that make the organization run smoothly and well are Organizational Commitment, said by Baron and Greenberg (2003) stating organizational commitment is one’s identity and involvement in the organization and has no desire to leave the organization so the organization can run smoothly and effective. Luthan (2006) Organizational commitment is; (1) a strong desire to remain a member of an organization or community; (2) great willingness to strive for the organization; and (3) trust and acceptance of organizational values and objectives.In addition there are good performance factors such as organizational commitment that are also very much needed for the company. It is still closely related to organizational commitment, Compentesis is a problem that concerns employees in an organization and company, Competence itself in Levine’s writing, (1997) states that Competition problems are things that are commonly encountered in every company. Competence has received much attention and is seen as a method for direct review to focus attention on management systems that contribute to the success and sustainability of the organization, if competencies, skills, ideas and employee workforce are used properly then the organization will run effectively and efficiently that affect Employee satisfaction. The research questions are: (1). Does Competence affect Job Satisfaction ?, (2). Does competition affect organizational commitment ?, (3). Does Job Satisfaction affect Organizational Commitment?","PeriodicalId":127574,"journal":{"name":"American Research Journal of Business and Management","volume":"43 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-11-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127590401","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 6
Factors Affecting Hedonic Brand Loyalty on the Fine Dining Indonesian Food Restaurant in Jakarta 影响雅加达高档印尼餐厅品牌忠诚度的因素
American Research Journal of Business and Management Pub Date : 2018-11-15 DOI: 10.21694/2379-1047.18024
Linda Desafitri R.B, Farida Jasfar, H. Hady
{"title":"Factors Affecting Hedonic Brand Loyalty on the Fine Dining Indonesian Food Restaurant in Jakarta","authors":"Linda Desafitri R.B, Farida Jasfar, H. Hady","doi":"10.21694/2379-1047.18024","DOIUrl":"https://doi.org/10.21694/2379-1047.18024","url":null,"abstract":"Consumers experience of various emotions, simultaneously or successively when interacting with the service providers (Maguire & Geiger, 2015). Recently the findings of Bilgihan et al. (2016) consider the key of the emotional role in services and emphasizes that in the context of service companies have to pay more attentions to the consumer’s emotions to increase the loyalty df customers. The role and effects of emotions attract more attention from the marketing intellectuals in Indonesia in their search for a better understanding of consumers and the consumption experience (Mattila and Enz, 2002; Ladhari, 2007).","PeriodicalId":127574,"journal":{"name":"American Research Journal of Business and Management","volume":"27 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-11-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125509164","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Participatory Gender Analysis of Sorghum Value Chain: the Case of Konso District, Ethiopia Implication for Sorghum Research Improvement 高粱价值链参与式性别分析:以埃塞俄比亚Konso地区为例对高粱研究改进的启示
American Research Journal of Business and Management Pub Date : 2018-11-15 DOI: 10.21694/2379-1047.18020
Abayneh Feyso, S. Markos, A. Mensa
{"title":"Participatory Gender Analysis of Sorghum Value Chain: the Case of Konso District, Ethiopia Implication for Sorghum Research Improvement","authors":"Abayneh Feyso, S. Markos, A. Mensa","doi":"10.21694/2379-1047.18020","DOIUrl":"https://doi.org/10.21694/2379-1047.18020","url":null,"abstract":"Sorghum is the fifth most important cereal globally and the dietary staple of around 500 million people. It is an important food crop in many parts of eastern and southern Africa. Sorghum is tolerant, relative to other major cereal crops, to adverse growing conditions. Some early-maturing sorghum cultivars require less than two months of rainfall to produce grain, and the species is genetically very diverse with preferred cultivars for different uses [2]. Ethiopia is the 2nd largest producer of Sorghum in Africa and globally ranks 6th in production (3.6MMT), 5th in area harvested (1.7MM Ha), but 34th in yield (2.1MT/Ha). Sorghum is the single most important cereal in drought prone areas which is serves as food security crop because sorghum is a resilient crop requiring less than 600mm annual rainfall [3] Research Article Open Access American Research Journal of Business and Management ISSN (Online) : 2379-1047 Volume 4, Issue 1, 11 Pages","PeriodicalId":127574,"journal":{"name":"American Research Journal of Business and Management","volume":"5 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-11-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131814726","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Service Quality and Engagement at Some Private Universities 一些私立大学的服务质量和参与度
American Research Journal of Business and Management Pub Date : 2018-11-15 DOI: 10.21694/2379-1047.18025
Heni Mularsih, Dan Lerbin Aritonang
{"title":"Service Quality and Engagement at Some Private Universities","authors":"Heni Mularsih, Dan Lerbin Aritonang","doi":"10.21694/2379-1047.18025","DOIUrl":"https://doi.org/10.21694/2379-1047.18025","url":null,"abstract":"This research is a continuation of previous research. As presented in the initial research proposal, the first research has been completed and the result is an instrument of higher education service quality that has been tested for validity and reliability within the scope of Kopertis Region III. The development of the instrument was based on the results of PZB research (Parasuraman, Zeithaml & Berry, 1985, 1988, 1991, 1994) using information related to its development, as reported in the first study.","PeriodicalId":127574,"journal":{"name":"American Research Journal of Business and Management","volume":"326 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-11-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124598844","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Emotional Attachment Investigation, Customer Relationship Management, Creating Customer Loyalty in Priority Banks in Indonesia 情感依恋调查、客户关系管理、建立印尼优先银行客户忠诚度
American Research Journal of Business and Management Pub Date : 2018-09-12 DOI: 10.21694/2379-1047.18018
Farida Jasfar
{"title":"Emotional Attachment Investigation, Customer Relationship Management, Creating Customer Loyalty in Priority Banks in Indonesia","authors":"Farida Jasfar","doi":"10.21694/2379-1047.18018","DOIUrl":"https://doi.org/10.21694/2379-1047.18018","url":null,"abstract":"Various phenomena that have emerged lately in all fields are carried out all the touch no longer rotate, pull, push slide, press, for example laptops, doors, cellphones, cameras, etc., the implications are all easier and more practical. It is not impossible in the future, enough only verbal instructions have occurred, for example cars, engines, translators, etc. maybe even in the future it will be enough to see whether we want to be fulfilled, American Research Journal of Business and Management ISSN-2379-1047 Volume 4, Issue 1, 21 Pages","PeriodicalId":127574,"journal":{"name":"American Research Journal of Business and Management","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-09-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129186024","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Effect of Customer Relationship Management on Customer Retention in the Ghanaian Banking Sector 加纳银行业客户关系管理对客户保留的影响
American Research Journal of Business and Management Pub Date : 2018-09-12 DOI: 10.21694/2379-1047.18017
Jerry Jay Kraa, Bismark Adanse Bonna, Hannah Aquila, Kankam Boadu
{"title":"Effect of Customer Relationship Management on Customer Retention in the Ghanaian Banking Sector","authors":"Jerry Jay Kraa, Bismark Adanse Bonna, Hannah Aquila, Kankam Boadu","doi":"10.21694/2379-1047.18017","DOIUrl":"https://doi.org/10.21694/2379-1047.18017","url":null,"abstract":"Customer relationship management (CRM) and customer satisfaction are strategic decisions taken by firms in both production and operational industry to attract new customers, build a profitable relationship with customers both existing and try to keep customers by meeting their expectations, this helps firms to increase sales of whatever type of product or service they are offering to a particular market; thereby increasing their profits as well (1). Customer relationship consists of managing every aspect of interactions a company has with its customers, including prospecting, sales and service. CRM applications seek to provide insight into and improve the company or customer relationship by combining all these views of customer interaction into one picture (1).","PeriodicalId":127574,"journal":{"name":"American Research Journal of Business and Management","volume":"32 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-09-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124989884","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Impact of Corporate Social Responsibility Disclosure to Stockprice of Banking and Mining Industry Listed at Indonesia Stock Exchange (IDX) 企业社会责任披露对印尼证券交易所(IDX)银行、矿业上市公司股价的影响
American Research Journal of Business and Management Pub Date : 2018-09-12 DOI: 10.21694/2379-1047.18015
{"title":"Impact of Corporate Social Responsibility Disclosure to Stockprice of Banking and Mining Industry Listed at Indonesia Stock Exchange (IDX)","authors":"","doi":"10.21694/2379-1047.18015","DOIUrl":"https://doi.org/10.21694/2379-1047.18015","url":null,"abstract":"Various researches indicate that the number of companies conducting disclosure or implementation of corporate social responsibility (CSR) is getting increased. A lot of companies are getting aware of the importance of application of corporate social responsibility (CSR) as part and strategy of business. Global survey for the Economist Global Intelligence unit indicates that 85% of senior executives and investors from various organizations have made corporate social responsibility (CSR) as main consideration in making decision. Although corporate social responsibility is still compulsory in character, but it can be said that almost all companies as available in Indonesia Stock Exchange have disclosed corporate social responsibility (CSR) in their annual report in various contents as it is forwarded by Sayekti (2006). The company is getting more conscious that the company survival also depends on company relationship with its community and environment where the company is operating. This matter is in line with legitimacy theory which states that company has contract with the community for conducting its activities based on the values of justice, and how the company is responding to various groups of interest for legitimizing the company action Tilt (1994). In Indonesia, CSR is stated in Law of Limited Liability Company No. 40 of 2007. In the Article under title the Competitive Advantage of Corporate Philanthropy as contained in Harvard Business Review of 2003, Michael E. Porter and Mark R Kramer said, so far the objective of economy and social tends to be seen from the viewpoint which is different and contradictory to each other. The company cannot be separated from the surrounding environment because basically the company really defends on the location where it is operating. The opinion of Milton Friedman American Research Journal of Business and Management ISSN-2379-1047 Volume 4, Issue 1, 8 Pages","PeriodicalId":127574,"journal":{"name":"American Research Journal of Business and Management","volume":"58 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-09-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130852092","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Determination of Muslim Investor Behavior in Investing in Indonesian Capital Markets through Investor Intention 投资者意向对穆斯林投资者在印尼资本市场投资行为的影响
American Research Journal of Business and Management Pub Date : 2018-09-12 DOI: 10.21694/2379-1047.18016
Dihin Septyanto, Yuswar Z. Basri, Tatik Mariyanti
{"title":"Determination of Muslim Investor Behavior in Investing in Indonesian Capital Markets through Investor Intention","authors":"Dihin Septyanto, Yuswar Z. Basri, Tatik Mariyanti","doi":"10.21694/2379-1047.18016","DOIUrl":"https://doi.org/10.21694/2379-1047.18016","url":null,"abstract":"Islamic governments ranging from the Messenger of Allah until the period of Islamic rule did not recognize the sources of development financing from the Islamic Capital Market so that there was no Islamic Capital Market instrument. According to Achsien (2000) The first developer of the Sharia index and equity funds such as mutual funds are the United States, after The Amana Fund was launched by The North American Islamic Trust as the world’s first equity fund in 1986, three years later the Dow Jones Index launched the Down Jones Islamic Market Index ( DJIM). Shariah Suvervisory board (SSB) from Dow Jones Islamic Market (DJIM) filters out halal shares based on business activities and financial ratios. Investment is one of the teachings and concepts of Islam that fulfill the process of tadrij and trichotomy of that knowledge. It can be proven that the concept of investment American Research Journal of Business and Management ISSN-2379-1047 Volume 4, Issue 1, 17 Pages","PeriodicalId":127574,"journal":{"name":"American Research Journal of Business and Management","volume":"70 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-09-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126706469","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
The Influences of Real Manipulation Activity on Total Accruals Quality and Tax Management : A Empirical Research to Predict the Future Prospect 真实操纵行为对应计总额质量和税收管理的影响:一项预测未来前景的实证研究
American Research Journal of Business and Management Pub Date : 2018-09-12 DOI: 10.21694/2379-1047.18019
Muljanto Siladjaja, Itjang D Gunawan, Susi Dwimulyani
{"title":"The Influences of Real Manipulation Activity on Total Accruals Quality and Tax Management : A Empirical Research to Predict the Future Prospect","authors":"Muljanto Siladjaja, Itjang D Gunawan, Susi Dwimulyani","doi":"10.21694/2379-1047.18019","DOIUrl":"https://doi.org/10.21694/2379-1047.18019","url":null,"abstract":"","PeriodicalId":127574,"journal":{"name":"American Research Journal of Business and Management","volume":"441 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-09-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115655547","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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